Dear Mrs Jillian, We acknowledge the discomfort experienced during Your stay at Palazzo Indelli Hotel and we apologize for any concern we might have caused. Kindly note that all rooms have a A/C unit; those might have been off due to the external low temperature (less than 20C/68F).Rest assured that we do always strive for excellence, in the services provided and structure efficiency. Guest’s satisfaction is our utmost prerogative and the numerous outstanding reviews by past Guests and repeaters is a proof of our diligence in the Hospitality field. Thank you again for your feedback, we wish you a pleasant day.Front Office Palazzo Indelli Hotel

Dear Mrs Elia,We thank You for choosing Palazzo Indelli Hotel for Your stay in Monopoli, and for taking the time to share Your experience. We do always strive for excellence, in the services provided and structure efficiency. Guest’s satisfaction is our utmost prerogative and the numerous outstanding reviews by past Guests and repeaters is a proof of our diligence in the Hospitality field. Thank You again for your feedback, we look forward to welcome You again!Palazzo Indelli Hotel Front Office Department

Dear Mrs Nath, We thank You for choosing Palazzo Indelli Hotel for Your stay in Monopoli, and for taking the time to share Your experience. We do always strive for excellence, in the services provided and structure efficiency. Guest’s satisfaction is our utmost prerogative and the numerous outstanding reviews by past Guests and repeaters is a proof of our diligence in the Hospitality field. Thank You again for your feedback, we look forward to welcome You again!Palazzo Indelli Front Office Department

Dear Mr Robert,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your enthusiastic review.We are so pleased You have spent a nice stay here and You have appreciated our hotel and staff.We really hope to welcome You again here!Best regards

Dear Mr Farrugia,We thank You for the preference You gave us and for sharing Your opinion about Palazzo Indelli.We are so pleased You spent a nice stay here and we hope to welcome You again here!Best regards

Dear Mrs Rosa,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about our hotel.We are so pleased You have appreciated our staff, loation and services. All the management and staff work hard day by day with dedication and expetise to guarantee to our Guests the best experience here.We hope to welcome You again!Yours sincerely

Dear Mr Craig,We acknowledge your discomfort experienced during the stay at Palazzo Indelli Hotel and we apologize for any concern we might have caused. •We are sorry to see that you did not have a positive interaction with one of our Receptionist. Rest assured that we do always strive for excellency, from the services provided, to the structure efficiency, and above all the dedication and expertise of dozen of personnel members. Guest’s satisfaction is our utmost prerogative and the numerous outstanding reviews by past Guests and repeaters is a proof of our diligence in providing high quality Hospitality.•Although we reached the end of October, Palazzo Indelli Hotel is fully occupied. Please note that we do offer only 22 Rooms, hence an early check-in is unfortunately not feasible. We do accept to let Guests deposit their luggage well in advance under certain circumstances.•You booked a Single Room Economy, which in fact is the smallest we do have available. It is of 16 meter square, which, for a single occupant is adequate. This information is available on any website concerning our Hotel. •The bed is a universal single bed 90 cm 200 cm (35 in 79 in).•The temperatures in Monopoli are still high. There is no need for blanket during the night, except if the A/C is on. •The City Tax (Tourist Tax) is paid only at the time of check-out. Kindly note that this is forwarded to the local authorities by the Hotel, hence cannot be settled in advance. The tax you are probably getting confused with is the IVA, which in turn can be cleared beforehand.Thank you for the feedback provided; we are always grateful when Guests share their constructive opinions.

Dear Mrs Alison,we thank You for the preference You gave us and for sharing Your opinion about Palazzo Indelli.We are so pleased You spent a nice stay here and we hope to welcome You again here!Best regards

Dear Mr Andrew,we would like to thank You for the preference You gave us and for sharing Your enthusiastic opinion about Palazzo Indelli.We are really pleased You have appreciated the hotel so much, the location and our staff.We heartly hope to welcome You again here.Best regards

Dear Mrs Kate,we are so pleased You have spent a nice stay here and You have appreciated our hotel, staff and services.We thank You for the preference You gave us and for sharing Your precious opinion and we hope to welcome You again here.Best regards

Dear Mrs Mary-Ellen,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your review, too.We are so pleased You have spent a nice stay here and You have appreciated our hotel, staff and the service offered.Your nice words are the best reward for our job to which we dedicate everyday with passion and heart and soul.We hope to welcome You again here.Best regards

Dear Mrs Marie-Andree,thank Your for choosign Palazzo Indelli for Your stay in Monopoli.Actually, the economy room is cheaper than the other rooms because it is smaller in size.We are pleased You have spent a nice stay here and we would like to point out that our tuk tuk has the necessary authorizaion to drive in the pedestrian area 24 hours.We hope You will come back here at Palazzo Indelli.Best regards

Dear Mr Hugues,we thank You sincerely for choosign Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about us.We are so pleased You have spent a nice stay here and appreciated so much our hotel.We hope to welcome You again here.Best regards

Dear Mr Patrick,we thank You sincerely for choosing Palazzo Indelli and for sharing Your opinion.We are so pleased You have appreciated our hotel and the staff and it was a great pleasure for us to welcome You here.Best regards

Dear Mrs JoAnne,first of all we thank You for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion.The room You had booked is, as a matter of fact, an economy double room that has a cheaper rate because it is smaller in size than the standards.As far as noises coming from hallway are concerned, we would like to point out that our cleaning staff does not arrive at the hotel before 8:00 a.m. in the morning and never start cleaning rooms at the floors before 8:30/9:00 a.m. Because of this, we are really disconcerted about Your complaint.We are so sorry about mold You assert to have found in Your shower. We could have solved this problem during Your stay if You had told us. But, of course, as our housekeepers are always so scrupulous in their job, Your warning helps us to improve our job and services.We heartly hope to welcome You here in a larger room more suitable for Your needs.Best regards

Dear Mr Giorgio,we thank You sincerely for the preference You give us since several years.We are sorry for the inconveniences You have experienced during Your recent stay. We work hard everyday with great passion and dedication to guarantee to our Guests the most comfortable and satisfying stay here at Palazzo Indelli.We thank You for Your review that is going to help us in order to improve everyday more our services.We are looking forward to welcome You and Your family here soon.Yours sincerely

Dear Mrs Paola,thank You for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about us.We are so pleased You have a nice holiday with us and You have appreciated all the aspects of Your experience here.We hope to welcome You again here!Yours sincerely

Dear Mr Ricardo,we thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your review.We are so pleased You have spent a nice stay here and we are looking forward to welcoming You again.Best regards

Dear Mr Stephen,we thank You sincerely for the preference You gave us and for Your excellent review.We are so pleased You spent a nice stay here at Palazzo Indelli and You appreciated our hotel and staff.We heartly hope to welcome You again soon!Best regards

Gentilissima Ornella,La ringraziamo innanzitutto per la preferenza accordataci e per averci dedicato il Suo tempo nel recensire la nostra struttura.Siamo estremamente felici che Lei abbia apprezzato a pieno la Sua esperienza a Palazzo Indelli.Ci auguriamo di poterLa ricevere ancora nostra gradita Ospite.Cordiali saluti

Dear Mrs Joanne,we thank You sincerely for choosing Palazzo Indelli for Your stay in Monopoli and for dedicating us Your time in writing Your review.We are so happy You have spent a nice stay and You have appreciated Your experience here at our hotel.We hope to welcome You again here.Best regards

Dear Mr Joseph,we thank You for the preference You gave us and for Your stimulating review.Your satisfaction is the most gratifying reward for the dedication we everyday put in our job.Yours sincerely

Dear Guest,we thank You sincerely for choosing Palazzo Indelli for Your stay in Monopoli.We are pleased You have spent a nice stay here.As far as the size of the room is concerned, we would like to point out that the hotel is located in an ancient building of the late XVIth century. Because of this, and also due to architectural restrictions, rooms have been obtained in the preexisting spaces. Then, all our rooms are different from the other ones in size and shape.We thank You for the time You have dedicated us in writing Your review.Best regards

Dear Mr Nathaniel,we thank You sincerely for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about us.Your satisfaction is the best reward for the passion and dedication we put in our job.We hope to welcoming You again here.Best regards

Dear Mr Jack,we are really sorry You did not enjoy completely Your stay at Palazzo Indelli.As far as kitchen fan is concerned, we are resolving the matter in order to reduce the noise to the maximum.Instead, concerning the window of Your room, it is possible to close it totally with the remote control present on the room's wall, as already explained to You here.It easily guarantee the chance to open/close the window and to dim it.We hope to welcoming You again here in order to offer You the most confortable stay.Best regards

Dear Mr Heather,we thank You for choosing Palazzo Indelli for Your stay in Monopoli and for dedicating Your time in reviewing us.We hope to welcoming You again here.Best regards

Dear Mrs Kristina,first of all we would like to thank You for choosing Palazzo Indelli and for sharing Your opinion.As we explained to You during Your stay, the hotel is located in an ancient building of the XVIth century and everyroom is different from the others in size, shape and view.Rooms with city view are superior category. Standard double rooms overlook on the internal patio or on the lateral alleys. We cannot publish the pictures of all our rooms but just a sample.We are sorry You did not appreciate the room assigned to You.We hope to welcoming You again here so to assign You a room that fits better with Your needs.Yours sincerely

Dear Mr Issa,thank You so much for Your kind feed-back.We are so pleased You have spent a noce stay with us!Yours sincerely

Dear Mrs Nemanja,thank You for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion.We thank You for the excellent score and we are so glad You have spent a nice stay here.Best regards

Dear Mr Randall, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion. We are so pleased You appreciated Your stay and we hope to welcoming You again here. Best regards

Dear Mr Nick, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review! We are so pleased You appreciated our hotel, staff and service and we heartly hope to welcoming You again here soon! Best regards

Dear Mr Camden, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion. We are pleased You have appreciated our hotel, service and staff. As far as the shower is concerned, this in an ancient building of the XVIth century and rooms and en-suite bathrooms were obtained in the original spaces available. Because of this, all rooms and bathrooms are different between them in shape and size. We hope to welcoming You again! Best regards

Dear Mrs Fiona, We are sorry You are not very satisfied of Your stay at Palazzo Indelli. It would be useful for us to know the reasons of Your disappointment. We would be grateful to obtain Your feed-back in order to improve our services. Best regards

Querido Senor, lo sentimos mucho que Su experiencia a Palazzo Indelli no esté a la altura de sus expectativas. Atesoraremos Sus palabras y los usaremos a lo mejor para mejorar nuestros servicios. Esperamos poder recibirlo nuevamente en el futuro y garantizarle una experiencia de alto nivel. Atentamente

Dear Guest, it is our custom to answer to all the reviews we receive. We give great attention and importance to our Guests' opinions as we consider them very important and constructive to improve our hotel and services day by day. Unfortunately, Your review doesn't offer explanations or interesting starting points for us and for other Guests. In addition, the absence of Your signature doesn't allow us to reconstruct Your stay here and Your possible disappointments. Best regards Palazzo Indelli Management

Dear Mrs Stephanie, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion. We are so pleased You have appreciated the location of the hotel and the room. We hope to welcoming You again here. Yours sincerely

Dear Mrs Laural, we are so pleased You have appreciated Your stay at Palazzo Indelli. Your nice review is the best regard for our job to which we dedicate every day with love and affection. We hope to welcome You again here. Best regards

Dear Mr Morrice, first of all we thank You for choosing Palazzo Indelli for Your stay in Monopoli and for writing us these wonderful words. Your positive feed-back is the best reward for the passion and attention we dedicate to our job and, fist of all, to our guests. We hope to welcome You again here and we are at Your complete disposal for whatever need You may have. Yours sincerely The staff and the management

Dear Guest, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion. We are pleased You have appreciated the location of the hotel. Concernign the size of the shower, as this is an ancient building of the XVIth century, it was not possible to alter the original structure: the best was done in order to offer comfortable rooms. However, we accept Your opinion with pleasure and we will do our best to improve! Best regards

Dear Guest, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your positive opinion. We are glad You have enjoyed Your stay and appreciated our hotel, staff and services. We hope to welcoming You here again. Best regards

Dear Mrs Pauline, thank You so much for Your gratifying words: this is the best reward for our job! We heartly hope tp welcome You again here. Yours sincerely

Dear Guest, we are so pleased that You enjoyed Your stay at Palazzo Indelli and You appreciated our hotel and the services offered. We hope to welcoming You again here. Best regards

Dear Guest, thank You so much for chosing Palazzo Indelli for Your stay in Monopoli and for sharing Your opinion. We are so pleased You have appreciated our staff: this is the best reward for our job! We hope to welcome You again here.

Dear Mrs Carol, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review. We are so pleased and satisfied that You enjoyed so much Your vacation. This is the best and most profitable reward for our job. Your sincerely

thanks a lot for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review. We are so pleased You have spent a nice holiday with us and that You have enjoyed the hotel, our staff and our services. We hearty hope to welcoming You again here as soon as possible: it was a great pleasure to meet guests like You!

Dear Mr Stuart, thanks a lot for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review. We are so pleased You have spent a nice holiday with us and that You have enjoyed the hotel, our staff and our services. We hearty hope to welcoming You again here as soon as possible: it was a great pleasure to meet guests like You! Paola & Marilena - Front Office Dpt

Dear Guest, we are really sorry that Palazzo Indelli disregarded Your expectations. All our pictures published are very realistic and truthful. If You didn't like the room assigned, we may have changed in another room more suitable to Your needs. As far as cleaning is concerned, this is one of the flagships of our hotel. We hope to welcome You again here so to let You change Your opinion. Best regards

Dear Mr Tony, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your feed back. We are so pleased You enjoyed Your stay here and we really hope to welcoming You again. Best regards

Dear CB, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review. We are so pleased You have spent a nice holiday and You have appreciated our hotel, our staff and our services. Best regards

Dear Mr Christo, thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your nice review. We are so pleased You have appreciated our hotel and our services and we hope to welcoming You again here. Best regards