Ratings based on 108 Verified Reviews

3.9 out of 5
74% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
Recommended
for Everyone
by a verified traveller

Nice Hotel

Posted 24-Apr-2018
A very nice hotel for the price. May only gripe would be that the room quite hot making sleep difficult.
Comment from Hotel Management
24-Apr-2018 by M. Prévot - Front Office Manager, Hotel Management
Thanks for your feedback, yours comments are important for us to improve our services.
5 out of 5
by alex

Posted 24-Nov-2017 on Hotels
Comment from Hotel Management
01-Dec-2017
Thanks for your nice review! We hope to welcome you soon again. Best Regards, M.Prévot Front Office Manager
4 out of 5
by a verified traveller

Comfortable for a short stay

Posted 29-Oct-2017 on Hotels
Stayed in basic room, which was small but fine for one person. Very comfortable bed and plenty of fluffy pillows. Heat in room could have been better. Plenty of TV channels including BBC and CNN for English speakers. Shower and towels could have been cleaner. Excellent front desk staff - very helpful and friendly. It would have been handy to have more vending choices than just one machine in the main lobby, especially since the restaurant is only open for breakfast.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 21-Sep-2017 on Hotels
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jun-2017 on Hotels
4 out of 5
by MARK

Casteau Best Western

Posted 08-Apr-2017 on Hotels
Very Handy for SHAPE base .. all good and clean. No problems. :)
4 out of 5
Recommended
for Everyone
by a verified traveller from London

Business-style hotel convenient for Mons and SHAPE

Posted 27-Mar-2017
Pros: My room at the back was wonderfully quiet. Thankfully the bathroom had more storage space than hotels usually do, which was most welcome.
Cons: Install air conditioning, and larger room safes. Cut the charge for breakfast. Provide somewhere to open a suitcase.
Location: Handy for Mons, which has a historic centre, and for the nearby war cemeteries and monuments. About half an hour from Waterloo. SHAPE 1 mile.
The hotel is easy to find, with ample parking space, and is clean and well-maintained throughout. Otherwise it was perfectly comfortable and agreeable. Surprisingly there is no air conditioning, and I imagine the rooms may get hot in summer, even with the fan provided, as the window only opens a little and there is no through draught. The room was a little cramped, with nowhere to open a clam-style suitcase out flat except the floor. The room safe was too small for a wide screen laptop. The €15 charge for breakfast seems excessive, and probably explains why the breakfast room was so empty. The wifi was excellent.
4 out of 5
by luis

This traveller left a rating score only Posted 09-Mar-2017 on Hotels
5 out of 5
by Robert

Exceeds Expectations

Posted 06-Feb-2017 on Hotels
I spent a week here on business. The staff was professional, flexible and very accommodating. The room were clean, the food and bar was outstanding for a small facility. I would high recommend staying here if you are in the Mons area.
5 out of 5
Recommended
for Everyone
by a verified traveller

nice hotel with everything you need ,

Posted 26-Jan-2017
Great hotel , bar open late , showers good , beds comfortable , breakfast good parking good , need more grit outside please when icy ,, I fell over