Ratings based on 86 Verified Reviews

4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Jun-2017 on Hotels
4 out of 5
by MARK

Casteau Best Western

Posted 08-Apr-2017 on Hotels
Very Handy for SHAPE base .. all good and clean. No problems. :)
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Business-style hotel convenient for Mons and SHAPE

Posted 27-Mar-2017
Pros: My room at the back was wonderfully quiet. Thankfully the bathroom had more storage space than hotels usually do, which was most welcome.
Cons: Install air conditioning, and larger room safes. Cut the charge for breakfast. Provide somewhere to open a suitcase.
Location: Handy for Mons, which has a historic centre, and for the nearby war cemeteries and monuments. About half an hour from Waterloo. SHAPE 1 mile.
The hotel is easy to find, with ample parking space, and is clean and well-maintained throughout. Otherwise it was perfectly comfortable and agreeable. Surprisingly there is no air conditioning, and I imagine the rooms may get hot in summer, even with the fan provided, as the window only opens a little and there is no through draught. The room was a little cramped, with nowhere to open a clam-style suitcase out flat except the floor. The room safe was too small for a wide screen laptop. The €15 charge for breakfast seems excessive, and probably explains why the breakfast room was so empty. The wifi was excellent.
4 out of 5
by luis

This traveller left a rating score only Posted 09-Mar-2017 on Hotels
5 out of 5
by Robert

Exceeds Expectations

Posted 06-Feb-2017 on Hotels
I spent a week here on business. The staff was professional, flexible and very accommodating. The room were clean, the food and bar was outstanding for a small facility. I would high recommend staying here if you are in the Mons area.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel with everything you need ,

Posted 26-Jan-2017
Great hotel , bar open late , showers good , beds comfortable , breakfast good parking good , need more grit outside please when icy ,, I fell over
4 out of 5
by A verified traveller

Posted 29-Oct-2016 on Hotels
Really Convenient for business at NATO HQ. ApartHotel was great for visit from my wife.
3 out of 5
by A verified traveller from The Hague

Good for 1 or 2 nights for SHAPE related visit.

Posted 11-Sep-2016 on Hotels
Staid for 2 nights on a business trip. Hotel rooms smelled of humidity and dampness (similar to that of a gym's locker room). The room layout is what you would expect from a Best Western, bathrooms are big and have real showers/baths. Rooms do not have air-conditioning and have very poor circulation of air despite a tower-fan provided. This might be an issue in the summer. The beds are not real Double beds, they are 2 twins pushed together and "made" to be a double bed (ie. you will fall between them if you sleep in the middle). In regards to the staff, the concierge was very helpful and put me in a different room after I complained about the smell. The new room I was placed in also smelled, but I had to settle. Concierge's supervisor was not very friendly- did not speak to me when speaking to the concierge about my situation and did not acknowledge me in any way (not what I expect from an American Chain hotel). Over all- I would not book this hotel again unless I can secure a room with air-conditioning.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boynton Beach, Florida, USA

Comfortable Hotel Near Mons

Posted 19-Aug-2016
Pros: Parking, comfort, staff.
Location: Mons, Soignie, trains to Brussels
Comfortable hotel, ample parking, associated restaurant adjacent. Great staff!
3 out of 5
Recommended
for Everyone
by A verified traveller

one night

Posted 27-Jun-2016
Pros: Location to Shape , Free Parking, Bed was nice and soft
Cons: Needs air conditioning
Location: SHAPE
Perfect location if you have business on Shape which was the purpose of our visit. Check in went smooth, there was only 1 receptionist but she went through everybody pretty quickly. Did not explain anything about the hotel. Room was warm as there is no AC only a fan. Pretty small but had everything you needed. I like the soap / shampoo dispensers. Did not have breakfast there but they charge 15 Euro. Check out was very fast and receptionist was very nice. Free parking is a huge plus.