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Rating 10 - Excellent. 350 out of 683 reviews" "
10 - Excellent
350
Rating 8 - Good. 273 out of 683 reviews" "
8 - Good
273
Rating 6 - Okay. 50 out of 683 reviews" "
6 - Okay
50
Rating 4 - Poor. 8 out of 683 reviews" "
4 - Poor
8
Rating 2 - Terrible. 2 out of 683 reviews" "
2 - Terrible
2
9.4/10
Cleanliness
9.4/10
Staff & service
8.0/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Gareth
29 Jan 2024
Gareth
Stayed 1 night in Jan 2024
Response from The Direction on 20 Mar 2024
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.The staff
Overall room was was in bad shape. The shower was tooo small like 2x2 ft. I will not recommend this hotel unless you are not finding any other
Irfan
Stayed 1 night in Nov 2023
Response from The Direction on 22 Nov 2023
Dear Mr. Irfan,you didn't appreciate that we gave you a standard room instead of an Economy one as you had booked, the room is in perfect condition and if for you the classic style means old then I advise you to check the photos of the hotels you book, even the shower is exactly 80 cm i.e. a standard shower tray.I really hope you don't recommend my hotel to people like you who don't appreciate our features.Regard
2/10 Terrible
Andrew
19 Oct 2023
Andrew
Stayed 1 night in Oct 2023
Response from The Direction on 20 Oct 2023
Dear Andrew,we can't understand what didn't go well during your stay with us, when you left you said goodbye and didn't say that you had had any problems or what you didn't like and even during breakfast you didn't say anything.Probably if you had informed us what you didn't like or what your problems were we could have tried to solve them.We have a certain doubt that your vote was for us and not for another hotel???It would have been more correct to inform us at check-out that you were not satisfied rather than giving such a low rating to our Hotel, to our work and to all the sacrifices we make to satisfy all our customers.Certain that you will no longer be our guest, we greet you cordially
The street looks a little scary when arriving at night but is probably safe due to enough people being out and about. The noise was somewhat abated by the shutters. Most of the staff was friendly and very helpful. The overnight desk clerk was not so nice. We had a half bottle of wine left from our dinner down the street and he would not even let us use wine glasses.
Sandra
Stayed 1 night in Oct 2023
Response from The staff on 15 Oct 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
6/10 Okay
Laura
10 Oct 2023
Liked: Staff & service, room comfort
Good location close to airport
Prompt informative welcome and in the evening made good recommendation for a restaurant. Good location to get to airport, room was large, quiet and good breakfast. Arrived 2 hours early then check in after a looong drive we needed access to a bathroom. Unfortunately they said there one in the lobby was out of service and a service person was on their way. Disappointing there was no offer to use one anywhere else in the hotel…or even where a public one might be. When we did get to our room obvious black mold around the tub needed to be addressed.
Laura
Stayed 1 night in Oct 2023
Response from The staff on 15 Oct 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
10/10 Excellent
Jay
4 Oct 2023
Jay
Stayed 1 night in Oct 2023
Response from The staff on 25 Oct 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
8/10 Good
James
Travelled with partner
3 Oct 2023
Liked: Cleanliness, staff & service
Breakfast fine but gluten free/lactose options very limited
James
Stayed 1 night in Oct 2023
Response from The staff on 3 Oct 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.
Good location close to the train station and walking distance to shopping and all the sites. It was charming and very lovingly maintained. Our room was large and full of beautiful antiques and nice features.
Alison
Stayed 1 night in Sep 2023
Response from The staff on 2 Oct 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements
Check-in was quick and easy. Hotel staff were all very friendly, helpful and informative. We asked for a recommendation for our evening meal and their suggested restaurant was excellent. Our room was equipped with everything we needed, including a good range of toilettries. Really comfy bed. Some low traffic noise, but the hotel is in a city, so that's to be expected.The continental breakfast was really tasty with lots of different options. Hotel is really close to train station (5 minutes walk). Great for links to other towns and cities, plus Pisamover to airport. Wish we could have stayed longer. Cannot recommend enough. This is a family run hotel and their dedication and commitment to their guests shines through. Thanks for a wonderful stay.
JOANNE
Stayed 1 night in Sep 2023
Response from The staff on 23 Sept 2023
Dear Joanne,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
Very welcoming, comfortable beds, sweet little bar area and we had delicious cocktails in the quiet garden. Above all, HELPFUL! My mother left her phone in the bedroom but as there is always someone in Reception (it’s family run), we were able to call from the airport and they found it straightaway. My husband was able to nip back in a taxi and they had it ready for us. Fantastic place.
Christina
Stayed 1 night in Sep 2023
Response from The staff on 23 Sept 2023
Dear Christina,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
6/10 Okay
Vivien
7 Sept 2023
Liked: Cleanliness
Disliked: Amenities
The hotel has a cute exterior and is located within a few minutes walk from Pisa Centrale, the main train station. The guy at the front desk in the evenings is friendly and helpful, although apart from him there isn’t much customer service. The room is clean and value for money. However, I would probably try something more central next time. This hotel was a bit out of the way, and there are many options closer to food and attractions.
Vivien
Response from The staff on 11 Sept 2023
Dear Customer,we are happy that you appreciated our Junior Suite and probably could have appreciated our structure even more given that the only negative side you noted was the change of staff at the reception.I want to explain to you that we are open 24 hours 7 days a week and we have the same staff who rotate on 3 shifts morning, afternoon and night in Italy it is not possible to do shifts longer than 7 hours, if you want you can teach me how to do it keep the same people at the reception.Best regards
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
8/10 Good
Rajeshni
12 Aug 2023
Rajeshni
Stayed 2 nights in Aug 2023
Response from The staff on 2 Sept 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.
Really friendly staff. We got an upgrade to a suite which was really appreciated. Great recommendation from staff for a restaurant in town for a lovely evening meal. Would return to this Hotel again.
Alison
Stayed 1 night in Jun 2023
Response from The staff on 5 Aug 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
10/10 Excellent
Caroline
27 Jul 2023
Caroline
Stayed 1 night in Jul 2023
Response from The staff on 28 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
10/10 Excellent
Gisele
18 Jul 2023
Gisele
Stayed 2 nights in Jul 2023
Response from The staff on 19 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
Acceptable???? Your review doesn't even deserve a response, I think whoever reads it and compares it with other reviews will make their own assessments.
When we arrived at the hotel we were greeted by Marco, a very welcoming desk manager. He went out of his way to check us in, assist with luggage and generally give us as much information as possible.
We had a great stay here and would definately recommend this hotel.
Iain
Stayed 1 night in Jul 2023
Response from The staff on 6 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
The hotel was excellent very clean with very friendly helpful staff. The room and bathroom were sapcious with plenty sockets to charge phones etc.
The location is excellent for access to the Train station
MIchael
Stayed 1 night in Jun 2023
Response from The staff on 1 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
Very nice hotel. Welcoming staff.
Very good breakfast buffet.
Alain
Stayed 1 night in Jun 2023
Response from The staff on 29 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
10/10 Excellent
Dominic
25 Jun 2023
Dominic
Stayed 4 nights in Jun 2023
Response from The staff on 26 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
Gentile Ospite,ringraziamo per l'ottima recensione che ci ripaga per tutto l'impegno che mettiamo nel nostro lavoro.Speriamo di averla nuovamente nostro ospite
The hotel was spotless, staff were so friendly and helpful, and the bed was comfortable. Can’t ask for much more on a 3 night city break.
Bethany
Stayed 3 nights in Jun 2023
Response from The staff on 19 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
A beautiful small hotel with super friendly staff, lovely rooms, walkable to everywhere in Pisa.
Alexandra Gaynor
Stayed 4 nights in May 2023
Response from The staff on 5 Jun 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again.
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
8/10 Good
Debbie
Travelled with family
22 May 2023
Liked: Cleanliness, staff & service
Debbie
Stayed 1 night in May 2023
Response from The staff on 23 May 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
Staff was absolutely terrific - friendly, accommodating, quick to serve. Excellent housekeeping, very clean, nice outdoor seating. Location walkable to train station, downtown, attractions. Room did not provide coffee station/bottled water.
Anthony
Stayed 2 nights in May 2023
Response from The staff on 11 May 2023
Dear Guest,we thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements
10/10 Excellent
Robert
3 May 2023
Robert
Stayed 1 night in Apr 2023
Response from The staff on 28 May 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
Hotel was quaint and friendly! However, we will never return to PISA. Horrible to visitors. Scam them with their "validation" trick on the bus even though they know you paid.
Douglas
Stayed 1 night in Apr 2023
Response from The staff on 29 Apr 2023
Dear Mr Dorszynski,we are very sorry that you did not find yourself well in our city and that you had some problems but we do not find it right for you to rate our hotel so low, which you greatly appreciated when you were here, just because you did not complied with the Italian law and you received a fine.You are very incorrect.Greetings
10/10 Excellent
Rosie
27 Apr 2023
Rosie
Stayed 1 night in Apr 2023
Response from The staff on 29 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
Property itself was clean and beds comfortable, and beautiful room - however our AC didn’t work properly. ( wasn’t a huge problem) Breakfast was superb! My only complaint- I didn’t like the location; on a side street that wasn’t well lit. ( Felt unsafe to me, glad my husband was with me!)
Janet
Stayed 1 night in Apr 2023
Response from The staff on 23 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvementsIn this period the air conditioner is programmed to produce hot air because some customers feel cold at night, just open the window to get fresh air but when the temperature is warmer the air conditioner will be converted to cold air.
Close to train station and can even walk to from airport, 15min walk to tower of pisa, bed very comfy, good size rooms, really nice staff, room and shower could do with some work
Sean
Stayed 1 night in Apr 2023
Response from The staff on 18 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.
10/10 Excellent
ADAM
10 Apr 2023
ADAM
Stayed 1 night in Apr 2023
Response from The staff on 11 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
It was a 10 min walk from train station, 20 min walk to tower. Easy check in, staff arranged shuttle to airport. Cleanliness: dirt/ debris on sheets once beds opened up. Some mildew on bathroom ceiling and toilet seat nearly came off when sat upon.
RICHARD
Stayed 1 night in Apr 2023
Response from The staff on 10 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements
Our stay was nice. Room was clean and adequate. Staff is present 24 hours and always available for assistance. The area feels more local and less touristy.
Jennifer
Stayed 2 nights in Mar 2023
Response from The staff on 10 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements
Lovely welcome despite our late arrival. Very friendly staff and excellent breakfast.
CATHERINE
Stayed 1 night in Mar 2023
Response from The staff on 7 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
10/10 Excellent
Ray
Travelled with family, Travelled with family and small children, Travelled with partner
Just as relaxed as travel should be. Lovely team from our very late arrival, due to a flight delay, to breakfast and checkout, they were all lovely.
Ray
Stayed 1 night in Mar 2023
Response from The staff on 1 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
Clean, good value for money no frills hotel. Staff were very friendly, spoke excellent English and a great breakfast buffet was included in the room rate. Easy walking distance of the station and nearby restaurants.
Andrew
Stayed 1 night in Feb 2023
Response from The staff on 27 Feb 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
What wonderful one night stay. Excellent breakfast. Friendly staff. Very accomadating with 1100am checkout.(most have 10am) and by allowing luggage to be stored.
After afternoon in Pisa was able to rest and charge phone in the lobby. Would definitely recommend.
Jon
Stayed 1 night in Feb 2023
Response from The staff on 22 Feb 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again
10/10 Excellent
King Hang A
20 Jan 2023
King Hang A
Stayed 1 night in Jan 2023
Response from The staff on 28 Jan 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again.
Hotel was cozy and comfortable, and staff were very helpful. Would recommend.
Verified traveller
Stayed 1 night in Dec 2022
Response from The staff on 18 Dec 2022
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again