Garden

Reviews of Hotel Alessandro Della Spina

3 out of 5
Hotel Alessandro Della Spina
Via Della Spina Alessandro 5/7/9, Pisa, PI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 350 out of 683 reviews" "
Rating 8 - Good. 273 out of 683 reviews" "
Rating 6 - Okay. 50 out of 683 reviews" "
Rating 4 - Poor. 8 out of 683 reviews" "
Rating 2 - Terrible. 2 out of 683 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Stayed 1 night in Jan 2024
Response from The Direction on 20 Mar 2024
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.The staff

4/10 Poor

Irfan

Disliked: Staff & service, amenities, property conditions & facilities
Overall room was was in bad shape. The shower was tooo small like 2x2 ft. I will not recommend this hotel unless you are not finding any other
Stayed 1 night in Nov 2023
Response from The Direction on 22 Nov 2023
Dear Mr. Irfan,you didn't appreciate that we gave you a standard room instead of an Economy one as you had booked, the room is in perfect condition and if for you the classic style means old then I advise you to check the photos of the hotels you book, even the shower is exactly 80 cm i.e. a standard shower tray.I really hope you don't recommend my hotel to people like you who don't appreciate our features.Regard

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023
Response from The Direction on 20 Oct 2023
Dear Andrew,we can't understand what didn't go well during your stay with us, when you left you said goodbye and didn't say that you had had any problems or what you didn't like and even during breakfast you didn't say anything.Probably if you had informed us what you didn't like or what your problems were we could have tried to solve them.We have a certain doubt that your vote was for us and not for another hotel???It would have been more correct to inform us at check-out that you were not satisfied rather than giving such a low rating to our Hotel, to our work and to all the sacrifices we make to satisfy all our customers.Certain that you will no longer be our guest, we greet you cordially

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The street looks a little scary when arriving at night but is probably safe due to enough people being out and about. The noise was somewhat abated by the shutters. Most of the staff was friendly and very helpful. The overnight desk clerk was not so nice. We had a half bottle of wine left from our dinner down the street and he would not even let us use wine glasses.
Stayed 1 night in Oct 2023
Response from The staff on 15 Oct 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 Okay

Laura

Liked: Staff & service, room comfort
Good location close to airport
Prompt informative welcome and in the evening made good recommendation for a restaurant. Good location to get to airport, room was large, quiet and good breakfast. Arrived 2 hours early then check in after a looong drive we needed access to a bathroom. Unfortunately they said there one in the lobby was out of service and a service person was on their way. Disappointing there was no offer to use one anywhere else in the hotel…or even where a public one might be. When we did get to our room obvious black mold around the tub needed to be addressed.
Bathroom mould
Stayed 1 night in Oct 2023
Response from The staff on 15 Oct 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wine was seved in their garden.
Stayed 1 night in Oct 2023
Response from The staff on 9 Oct 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

Jay

Stayed 1 night in Oct 2023
Response from The staff on 25 Oct 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast fine but gluten free/lactose options very limited
Stayed 1 night in Oct 2023
Response from The staff on 3 Oct 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the train station and walking distance to shopping and all the sites. It was charming and very lovingly maintained. Our room was large and full of beautiful antiques and nice features.
Stayed 1 night in Sep 2023
Response from The staff on 2 Oct 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

10/10 Excellent

JOANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Hotel staff were all very friendly, helpful and informative. We asked for a recommendation for our evening meal and their suggested restaurant was excellent. Our room was equipped with everything we needed, including a good range of toilettries. Really comfy bed. Some low traffic noise, but the hotel is in a city, so that's to be expected.The continental breakfast was really tasty with lots of different options. Hotel is really close to train station (5 minutes walk). Great for links to other towns and cities, plus Pisamover to airport. Wish we could have stayed longer. Cannot recommend enough. This is a family run hotel and their dedication and commitment to their guests shines through. Thanks for a wonderful stay.
Stayed 1 night in Sep 2023
Response from The staff on 23 Sept 2023
Dear Joanne,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming, comfortable beds, sweet little bar area and we had delicious cocktails in the quiet garden. Above all, HELPFUL! My mother left her phone in the bedroom but as there is always someone in Reception (it’s family run), we were able to call from the airport and they found it straightaway. My husband was able to nip back in a taxi and they had it ready for us. Fantastic place.
Stayed 1 night in Sep 2023
Response from The staff on 23 Sept 2023
Dear Christina,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 Okay

Vivien

Liked: Cleanliness
Disliked: Amenities
The hotel has a cute exterior and is located within a few minutes walk from Pisa Centrale, the main train station. The guy at the front desk in the evenings is friendly and helpful, although apart from him there isn’t much customer service. The room is clean and value for money. However, I would probably try something more central next time. This hotel was a bit out of the way, and there are many options closer to food and attractions.
Response from The staff on 11 Sept 2023
Dear Customer,we are happy that you appreciated our Junior Suite and probably could have appreciated our structure even more given that the only negative side you noted was the change of staff at the reception.I want to explain to you that we are open 24 hours 7 days a week and we have the same staff who rotate on 3 shifts morning, afternoon and night in Italy it is not possible to do shifts longer than 7 hours, if you want you can teach me how to do it keep the same people at the reception.Best regards

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The staff on 26 Aug 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

Rajeshni

Stayed 2 nights in Aug 2023
Response from The staff on 2 Sept 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff. We got an upgrade to a suite which was really appreciated. Great recommendation from staff for a restaurant in town for a lovely evening meal. Would return to this Hotel again.
Stayed 1 night in Jun 2023
Response from The staff on 5 Aug 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023
Response from The staff on 28 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

Gisele

Stayed 2 nights in Jul 2023
Response from The staff on 19 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 Okay

M R

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The staff on 14 Jul 2023
Acceptable???? Your review doesn't even deserve a response, I think whoever reads it and compares it with other reviews will make their own assessments.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel we were greeted by Marco, a very welcoming desk manager. He went out of his way to check us in, assist with luggage and generally give us as much information as possible. We had a great stay here and would definately recommend this hotel.
Stayed 1 night in Jul 2023
Response from The staff on 6 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

MIchael

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was excellent very clean with very friendly helpful staff. The room and bathroom were sapcious with plenty sockets to charge phones etc. The location is excellent for access to the Train station
Stayed 1 night in Jun 2023
Response from The staff on 1 Jul 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Welcoming staff. Very good breakfast buffet.
Stayed 1 night in Jun 2023
Response from The staff on 29 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Dominic

Stayed 4 nights in Jun 2023
Response from The staff on 26 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lo Staff on 22 Jun 2023
Gentile Ospite,ringraziamo per l'ottima recensione che ci ripaga per tutto l'impegno che mettiamo nel nostro lavoro.Speriamo di averla nuovamente nostro ospite

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The hotel was spotless, staff were so friendly and helpful, and the bed was comfortable. Can’t ask for much more on a 3 night city break.
Stayed 3 nights in Jun 2023
Response from The staff on 19 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The staff on 19 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The staff on 8 Jun 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

Alexandra Gaynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful small hotel with super friendly staff, lovely rooms, walkable to everywhere in Pisa.
Stayed 4 nights in May 2023
Response from The staff on 5 Jun 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again.

10/10 Excellent

Luz María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from The staff on 3 Jun 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from The staff on 23 May 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Stayed 1 night in May 2023
Response from The staff on 21 May 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was absolutely terrific - friendly, accommodating, quick to serve. Excellent housekeeping, very clean, nice outdoor seating. Location walkable to train station, downtown, attractions. Room did not provide coffee station/bottled water.
Stayed 2 nights in May 2023
Response from The staff on 11 May 2023
Dear Guest,we thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lo Staff on 6 May 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from The staff on 28 May 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quaint and friendly! However, we will never return to PISA. Horrible to visitors. Scam them with their "validation" trick on the bus even though they know you paid.
Stayed 1 night in Apr 2023
Response from The staff on 29 Apr 2023
Dear Mr Dorszynski,we are very sorry that you did not find yourself well in our city and that you had some problems but we do not find it right for you to rate our hotel so low, which you greatly appreciated when you were here, just because you did not complied with the Italian law and you received a fine.You are very incorrect.Greetings

10/10 Excellent

Rosie

Stayed 1 night in Apr 2023
Response from The staff on 29 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was clean and beds comfortable, and beautiful room - however our AC didn’t work properly. ( wasn’t a huge problem) Breakfast was superb! My only complaint- I didn’t like the location; on a side street that wasn’t well lit. ( Felt unsafe to me, glad my husband was with me!)
Stayed 1 night in Apr 2023
Response from The staff on 23 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvementsIn this period the air conditioner is programmed to produce hot air because some customers feel cold at night, just open the window to get fresh air but when the temperature is warmer the air conditioner will be converted to cold air.

8/10 Good

Sean, Enfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and can even walk to from airport, 15min walk to tower of pisa, bed very comfy, good size rooms, really nice staff, room and shower could do with some work
Stayed 1 night in Apr 2023
Response from The staff on 18 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

ADAM

Stayed 1 night in Apr 2023
Response from The staff on 11 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

8/10 Good

RICHARD

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was a 10 min walk from train station, 20 min walk to tower. Easy check in, staff arranged shuttle to airport. Cleanliness: dirt/ debris on sheets once beds opened up. Some mildew on bathroom ceiling and toilet seat nearly came off when sat upon.
Stayed 1 night in Apr 2023
Response from The staff on 10 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice. Room was clean and adequate. Staff is present 24 hours and always available for assistance. The area feels more local and less touristy.
Stayed 2 nights in Mar 2023
Response from The staff on 10 Apr 2023
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcome despite our late arrival. Very friendly staff and excellent breakfast.
Stayed 1 night in Mar 2023
Response from The staff on 7 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

Ray

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as relaxed as travel should be. Lovely team from our very late arrival, due to a flight delay, to breakfast and checkout, they were all lovely.
Stayed 1 night in Mar 2023
Response from The staff on 1 Apr 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good value for money no frills hotel. Staff were very friendly, spoke excellent English and a great breakfast buffet was included in the room rate. Easy walking distance of the station and nearby restaurants.
Stayed 1 night in Feb 2023
Response from The staff on 27 Feb 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomadating Stay
What wonderful one night stay. Excellent breakfast. Friendly staff. Very accomadating with 1100am checkout.(most have 10am) and by allowing luggage to be stored. After afternoon in Pisa was able to rest and charge phone in the lobby. Would definitely recommend.
Stayed 1 night in Feb 2023
Response from The staff on 22 Feb 2023
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

10/10 Excellent

King Hang A

Stayed 1 night in Jan 2023
Response from The staff on 28 Jan 2023
Dear Guest,we are sorry that you did not appreciate some aspects of the hotel, in any case each review helps us to improve where the shortcomings are reflected.We hope to have you as our guest again.

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from The staff on 18 Dec 2022
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location comfortable friendly hotel
Hotel was cozy and comfortable, and staff were very helpful. Would recommend.
Stayed 1 night in Dec 2022
Response from The staff on 18 Dec 2022
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again.

8/10 Good

Danila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from The staff on 18 Nov 2022
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from The staff on 27 Oct 2022
Dear Guest,Thank you for the excellent review, we are happy that you appreciate all the effort we put into our work.We hope to have you as our guest again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Stayed 1 night in Oct 2022
Response from The staff on 25 Oct 2022
Dear Guest,We thank you for your review that will help us to improve further, in the hope of having you again as our guest to see the improvements.