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Reviews of Park Suites Hotel & Spa

4 out of 5
Park Suites Hotel & Spa
55,Avenue Hassan II Angle Rue de Terves, Casablanca

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 185 reviews" "
Rating 8 - Good. 66 out of 185 reviews" "
Rating 6 - Okay. 33 out of 185 reviews" "
Rating 4 - Poor. 13 out of 185 reviews" "
Rating 2 - Terrible. 16 out of 185 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kate

Liked: Cleanliness
Very basic but well located
To start with good I must say bed was very comfortable, we had daily cleaning and change of towels. Everything else is far from what is on the pictures and description. Here Hotel Spa, in there different name in front of hotel, inside of hotel. There is no spa service or fitness facilities, sound proof rooms are a joke! You can hear street notices, doors shutting, lift like it’s all happening in the room. There is a kitchenette but only one of plate, cup and cutlery. We only made tea there. Breakfast was very basic, very limited choice, only hot food was fried eggs that were dry by 10am, water down coffee.
Kitchenette
Bathroom
Room
Balcony
Stayed 8 nights in Dec 2023

8/10 Good

KATHLEEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Great staff and good location.
Stayed 1 night in Nov 2023

2/10 Terrible

Ayana

Disliked: Cleanliness

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
The hotel is near the city center and the price is really good. Service was great and the restaurant has great dishes.
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra, Fort Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite? Or not?
We booked two rooms. One looked like the pictures, the other did not. We weren’t there long enough to really care. Just needed a place to rest before our next flight. One think I do have to say, the coffee machine was not in any of the rooms. Did not see a kettle or any sort of coffee machine in the rooms. Not sure if you have to request it or not, but again, weren’t there long enough to care.
Stayed 1 night in Jul 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
The location was ok, good staff

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money.
I stayed for 5 nights. The hotel didn’t serve breakfast for 4 days on time and didn’t serve at all for 1 day. I also found a cockroach on the 4th floor. The room should have had kitchenware but no fry pan or pot.
Stayed 5 nights in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness and luxury
This was one of the most pleasant hotel experiences I've had. All of the staff were extremely friendly, my room was huge, and the hotel is in a good location. On the last day of my trip, I met the owner of the hotel who was very friendly and offered us a farewell tea. If I'm ever staying in Casablanca again, this will be my spot.
Stayed 1 night in May 2023

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart stay
Very pleasant.. staff was very much helpful. Strategic location. Budgeted prices
Stayed 1 night in Apr 2023

10/10 Excellent

Konstantin

Stayed 3 nights in Mar 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the heart of Casablanca.
This hotel is really a gem in the heart of Casablanca. The suites are amazingly big and open. The service is out standing, especially Mohammed at the front desk. He was really helpful and willing to assist in anyway possible. I will definitely go back to the same hotel in my next visit. It really deserves the 5 star hotel rank.
Stayed 1 night in Dec 2022

2/10 Terrible

jasim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very dirty hotel, bedding filthy with nauseous smell as if you were in slautery graveyard, only one towel was there and that was stained with blood, the poor receptionist did changed, however he was terrified when I told him this was filmed on mobile. Breakfast horrible we had to go out for fill up. The bathroom very dirty and smelly. For assumed 4* you expect tea and water in room! Non provided. Enterace of the level 3 which was the room located filthy and gives smell of dead rat, No view, the noise of street and down stair bar music terrible Staff were ok
Stayed 2 nights in Oct 2022

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never use the hotel because Expedia didn’t show me the hotel in my booking
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Quisqueya

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Stéphane

Stayed 2 nights in May 2022

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Large room with renovated bathroom and en-suite kitchen. Upgraded when we arrived. Friendly and helpful staff. Checked in and attended swiftly to all our needs. Located within walking distance of some nice parks and restaurants. Short taxi ride to the shore. Only con- please include more towels in bathroom and floor towel. Tile is slippery. We enjoyed our stay. Thanks!
Stayed 1 night in May 2022

6/10 Okay

Paul

Liked: Staff & service
It’s a good value hotel but it’s not very well maintained, needs more housekeeping. Towels don’t look too cleaned , not the best quality or white washed , shower stall needs to be more cleaned .
Stayed 1 night in May 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location and Very Helpful Staff
Good location, value for money and very good service! Jamila and Hind are very helpful, try to always assist with every query you have. We will definitely come back to this hotel.
Stayed 3 nights in May 2019

6/10 Okay

TIAN SENG

Disliked: Staff & service, property conditions & facilities
Only location sells for this hotel
I was quite shocked to find this hotel being rated 4 star when infact it looks more like 2.5 to 3 Star at most. No amenities, lobby was a drag, cramped elevator and with a dirty carpet on it. During our stay from Feb 12 to 15, the hotel was pretty quiet even for breakfast. I noticed their Trip Advisor Excellence Award was last given in 2015. As I have to pay hotel directly, the exchange rate used by the hotel was exceptionally high. The current exchange rate used by hotels in Tangier and Chefchaeoun from Euro to MAD was 10.85, this hotel charges me at 11.20. I protested and they finally reduced it to 11.00 which is still very high.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I reserved and paid for an Executive suite room. Based upon the photos on the website, an Executive Suite room has a lounge area with a sofa and two chairs and a city-view balcony with lounge seating. The room I received is a standard king-size room with one chair as seating. There is no balcony. We arrived at the hotel exhausted from a rather fraught airline experience from Los Angeles (multi-hour delays, iuggage did not arrive in the same flight, one aborted landing) attempt, and So we did not complain to the hotel about the room. But others should know that the room interiors and amenities are NOT as pictured on the website. The hallway smells like wet dog. There is obvious water damage on the hotel lobby ceiling. On the plus side, the staff are friendly and responsive.
Stayed 1 night in Feb 2019
Response from Kaoutar on 8 Feb 2019
Dear Guest, Thank you for your feedback. We are very sorry that you had an unpleasant stay just because you were unsatisfied of your room. As you mentionned our staff is very responsive, if you have complained about your room and said that it is not suitable for you, we would have changed it for another room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2018

6/10 Okay

Bradfordian, West Yorkshire

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We booked executive room , but the bath would have 2inc standin water when we had shower. Also one light was out of order in the bathroom. Couple of steps would be safe to step-in and out of bath. Breakfast, plates are small and the toaster had seen better days, only one element was working.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Ed, Michigan

Liked: Cleanliness, staff & service, room comfort
Great hotel, great price and enjoyed the spa Hammam and massage!!
Stayed 1 night in Oct 2018
Response from Sanaa on 31 Oct 2018
Dear Mr. Ed, Greetings From Park Suites Hotel. We really apreciate your comment about your stay at hotel. Looking forward to welcome you verry soon. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good, perfect stay
hotel, staff, rooms. all good! This is a must when travelling to casablanca. recommended 100%
Stayed 1 night in Sep 2018
Response from Sanaa on 31 Oct 2018
Nous apprécions vivement votre commentaire!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

rafael

Liked: Cleanliness, property conditions & facilities, room comfort
super value for your money
great value excelente room clean and good linen lousy street but near nice area super value if you put up with selles in that street. hard to find. they post the wrong address as is ion a side st and not the hassan road
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice people
Stayed 21 nights in Jun 2018

8/10 Good

Maria-del-Mar

Liked: Staff & service, room comfort
Decent stay for layover
The room and hotel in general was nice but I found a big dead coach roach and a lot of flies in my room. Luckily the receptionist agreed to give me a mych nicer room. The staff was quite friendly.
Stayed 1 night in Jun 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charles
Great
Stayed 1 night in May 2018

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
WONDERFUL FRIENDLY STAFF

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH THE PRICE
VERY FRIENDLY STAFF. CLEAN AND COMFORTABLE ROOMS.
Response from Guest Relation on 26 Mar 2018
Dear Guest, Thank you for this beautiful feedback!

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
需要使用的东西齐全，干净舒适！
Stayed 1 night in Mar 2018
Response from Guest Relation on 23 Mar 2018
首先感谢您给出这个令人愉快的反馈意见的时间，Park Suites酒店和水疗中心的团队每天都会为我们的客户提供最好的服务。 很高兴看到你的评论，我希望很快再次欢迎你。 真诚。 客人关系

8/10 Good

Omar

Liked: Cleanliness, staff & service
Enjoying Casablanca for a day.
No additional comments.
Stayed 1 night in Jan 2018
Response from Park Suite Hotel Guest Relation. on 12 Feb 2018
Dear Guest, Thank you for posting your review of your recent stay at the Park Suite Hotel. Respectful regards, Park Suite Hotel Guest Relation.

6/10 Okay

Verified traveller

Liked: Staff & service
Okay place bit a run down
We were here for one night and the hotel was okay. Staff were very helpful and spoke English which helped as my French is poor. The hotel felt a bit run down and the location wasn’t the best, although it was close to transit and taxis are easy to get.
Stayed 1 night in Oct 2017

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy stay in Park View Suites
missed the plane for the night we booked through you. Next night we were greeted warmly. The room was comfortable and the breakfasts and dinners of excellent quality. the staff were all friendly and helpful. enjoyed our stay. the self catering part of the room would require extra equipment to be of use . no doubt this would be supplied without fuss if the client needed it. It was not luxurious place and there was no yard access. we did not feel it was close to anything, we were travelling with a small group in a comfortable van. WE were delighted with the deal Hotels .Com made for us.
Stayed 1 night in Oct 2017

10/10 Excellent

Yin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean, comfortable room with large sitting area and kitchenette. My room on the 2nd floor faced the road but was not bothered by the noise. Smoke-free. Simple breakfast with limited options was included in the price. Conveniently located by the tram line and Place Mohamed V (where locals hang out).
Stayed 2 nights in May 2017

8/10 Good

Justin, New York, NY

Liked: Cleanliness, staff & service, room comfort
Not too bad for the price.
My wife and I spent 2 nights here after arriving in Casablanca for the start of a 15 day trip arond Morocco. The hotel provided pickup from the airport for $40 which after getting a better idea of the price for regular cabs it was a little bit overpriced. Though you pay a little extra for what was a good service and a friendly driver. Check in was quick and simple and we were put in a nicer room than we had booked originally because it was low season for tourists. Our room was very clean and looked like it had been well taken care of. My biggest critisim is the breakfast, it's a bit dull. Nothing seemed quite as fresh as it should have been and the selection was small. If it is something you can chose to not pay for and eat breakfast near the Medina (5 min walk) than you'll find much better food. Plus they must of just cleaned the floor with a dirty bleech filled mop because the smell of moldy mop and bleech made breakfast a bit unpleasant on our 2nd morning. We didn't have time to try the spa, but it looked like it was really nice. Overall though, it was a good experience and if we ever went back to casablanca we would probably choose this place again.

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Lost a room
My experience was a little disappointing. I booked and confirmed two rooms for myself and business partner. When we arrived, we were told there was only one room and my partner was taken to another hotel. This was happening at about 2am in the morning. The other hotel was locked up for the night and my associate was on the street for almost an hour before he could get into a room. My room was not nearly as clean looking as the pictures. The shower was quite moldy and there was no shampoo when I got up in the morning. I left the hotel the next morning and booked another hotel even though I still had another night to be in the hotel. I recall the Wifi didn't work too well either.

6/10 Okay

Helen

Liked: Cleanliness, staff & service, room comfort
Nice 4star hotel, small lobby, large room, no view
If u want a hotel downtown it's good location but if u want a hotel with a view , not necessarily the sea , it's not a good location because it's surrounded with buildings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
very goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery good

10/10 Excellent

Fred, Casablanca,Morocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class in Casablanca
Luxurious surroundings and attentive staff made it a great stopover spot very handy to the heart of the city

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice landing pad in Casablanca close to US Embassy
Prompt and helpful service! Brand new everything in the rooms, beautifully appointed. Very helpful organizing airport shuttle and great breakfast spread.

4/10 Poor

Cassie, Boston, Ma

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel in center of Casablanca
The hotel was nice. The staff were very friendly. The room was also nice. Loved the tub! The only problems I had was the A/C. Could not get it to work and the room was so hot I could barely sleep. Another thing that was disappointing was that there was not much in the way of hot water so when I filled the tub to take a soak after a 15 hour trip, I could not relax. I also found long black hair in the tub which is sure not mine since I have blond hair. Overall it was pleasant, I just dont think I will stay here again unless I have to.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC didn't work on the first room we were given. When they moved us to a new room, it didn't have bath towels, we asked for the iron and ironing board, it never came... They cleaned the room but didn't seem like they changed the sheets, we found a cockroach in the kitchenette but they never cleaned it and the worst part was a cockroach in the breakfast bar making its way through the bread. I would never stay here again.