Merci pour vos aimables commentaires et suggestions, nous rénovons déjà les chambres pour vous offrir plus de confort

Sonia gracias por elegirnos para tu descanso en Cartagena y por dejarnos tu calificacion, todo indica que pasaste genial!

Dear Kyla, Thanks to stay with us even more for your kind comments, we were glad to serve you.

Dear Jadem, we are happy to know that we have exceeded your expectations during your stat at our hotel. Thanks for posting your great experience even more to detail how comfortable were our facilities. We hope to serve you in the next future.

Deasr Omra thanks for your kind comments, we were pleased to have you in our hotel, even more to know that you had a memorable experience!

Dear Umar, we were happy to have you in our hotel. Thanks for your rating.

Dear Asimul, thanks for your rating, we are already updating rooms, we expect on your next visit you can enjoy our new rooms!

Estimado Nestor, nos gustaria saber los motivos que causaron esta descalificación, en aras de tomar los correctivos del caso. Creemos en el trabajo y total disposicion de nuestro equipo, para ofrecer la mejor experiencia, de manera que le solicitamos comedidamente nos de detalles de su inconformidad para evaluarlos y hacer los ajustes a lugar.

Maria Carolina, gracias por su valiosa calificación y por preferirnos, nos complace saber por su evaluación, que todo estuvo perfecto.

We are glad reading your kind comments, thanks for choosing us,

Dear Michael, we were glad to have you in our hotel, thanks for posting your comments.

Dear Mr Broco, thanks for posting your kind comment. we were glad to have you with us.

Dear Ricardo we were pleased to have you in our hotel, thanks for choosing us. We are already doing renovation work to improve our facilities to exceed your expectations in your next visit.

Dear Katherine, reading your kind comments, make us feel proud of our commited team. Thanks for sharing your great experience!

Dear Rhonal, thanks for your comment and rating, we were pleased having you at the hotel.

Dear Paul thanks for choosing us, even more for rating us! We were pleased having you with us!

Dora we are happy to find such kind comments, thanks for choosing us

Dear Mike, we have no words to apologize for not meeting your expectations, we have taken into account your comments to improve our customer service and avoid repetition in the future. we would like to have a second chance to have you in our hotel to provide you a better experience.

Dear sir, thanks for your rating even more for choosing us!.

Dear Natalie thanks for your rating even more for your suggestions they help us to improve our services

Dear Juan, we were glad having you in our hotel, thanks for choosing us!

We are happy to know that we are the best place to stay every time you visit the city, thank you for choosing us again and for publishing your kind comments. Remember that you will always be very welcome at our property on your next visits.

Dear Maria, Thank you for staying with us, regarding your comments it is important to mention that we are located in front of the beach, we have 3 buildings with 363 rooms, many of them with sea views and others with garden views, it all depends on your choice. On the other hand, we greatly appreciate your suggestions because they help us improve our customer service.

Dear Teresa, we are very satiefied reading such kind comments, thanks for choosing us even more for sharing your great experience!

Obrigado pelos seus gentis comentários e sugestões, foi um prazer atendê-lo e esperamos que você se hospede novamente em nosso hotel!

Dear Gladys, we are very glad to know that we were an excellent hotel for your stay, thank you so much for your kind comments, we will be expecting your next visit, Remember that you always will be very welcome!

Dear Danny, thanks for choosing us even more for your kind comments, reading them make us feel satisfied and proud of our staff.

DEar Russel, we are delighted to read your kind comments thanks for posting your beautiful pictures, We feel satisfied to know that you enjoyed your vacations at our hotel to the fullest

Thanks for leaving us your rating. It means that everything was excellent!

Dear Sir. Regarding your rating, We would have liked to know if you had any inconvenience during your stay in order to try to solve it in time. It will be of great help if you write to us directly telling us the reasons for your rating so that we can take corrective measures and avoid repetitions.

Dear Tonya: Regarding your complaints, we apologize for not meeting your expectations, however it is important to mention that we are currently updating the rooms, but these jobs take time and we have to do it according to occupancy, and we also try not to cause inconvenience. We hope to soon be at the level you expect and give us the opportunity to vindicate ourselves in the future if you return to the city. Thanks for leting us know your experience, this is the best way you to help us to improve our facilities.

lumey gracias por preferirnos para su estancia en Cartagena y por dejarnos su calificacion. Fue un gusto atenderle.

Dear Robert thanks for your kind comments even more for choosing us. It is great for us to inform you we are already updating the rooms. We hope to complete all of them at the end of this year.

Dear Joscelyne, thank you for staying with us and also for letting us know about your inconvenience. There really are not enough words to apologize for not meeting your expectations. However, it is important that you know that we are already updating rooms, but this work takes time and depends on occupancy. to avoid causing any inconvenience to our guests. We hope that on your next trip to Cartagena you can see and enjoy our new rooms. And we hope that apart from the above you have been able to enjoy the new areas of the hotel.

Dear Roslyn: Thank you for choosing us for your stay in the city even more for leaving us your comments. Regarding these, it is important to mention that our rooms do not have balconies, which is why we do not specify it in our advertising. endeed we are located in front of the sea, a few steps from the beach, we have a private beach club to offer greater comfort, tranquility and security. to our guests and to conclude we are already working to update the rooms but these work take time and we do them according to availability to cause the least inconvenience.

Dear Chantal, thanks for choosing us, even more for your rating

Hi Bryan, we are happy to find your kind comment, We were pleased to have you with us, Thanks for choosing us. We willl be delighted to serve you again at your home in Cartagena

We appreciate your kind comments and we are glad to see that you recognize the unsurpassed attention of our staff. It is satisfying to know that they did everything to make you feel better in those annoying situations that we will undoubtedly improve.. Thanks for recommending us even more for posting your grest experience.

thank you for your rating, however we have liked to know in details if you had any inconvenience to solve on time.

We appreciate your time to publish in detail your pleasant experience at the hotel, for recognizing the beauty of our facilities and the warmth of our staff. We offer excuses for not attending the early check in on time because we were full, we understand that it is not an excuse, however the high demand these days makes it difficult for us to resolve some special situations. About our rooms endeed we are already under rooms renovations,.We have 363 rooms and it is not possible to do these jobs as quickly as we would like. Thanks for staying with us.

Dear Genesis, thanks for staying with us even more for your rating

Dear Paul thanks for choosing us to enjoy your visit at the city also for rating us

Dear sir, we are glad to receive such kind comments after your stay in our hotel. Thanks for choosing us!

Hi Lina thank you for posting your kind comments, we were happy to serve you as you deserve. Endeed we have everything you need!

Juan Carlos we are delighted reading such kind comments. thank you! we were glad to have you in our hotel!

Guillermo thank you for choosing us also to give us the opportunity to serve you as you deserve!

Dear Marcel, thanks for choosing us even more for your comment. We hope to serve you one more in the future!

Joel, thanks for staying with us! We were glad to serve you as you expected-!

Dear Alexis, we are delighted to read that our customer service staff were excellent! thanks for choosing us!

Dear Sir, We appreciate your kind comments and suggestions that we will take into account to improve our customer service in the restaurants. We are already renovating the rooms, but these works take time and depend on our occupancy so as not to disturb the tranquility of our guests.