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Conrad Cartagena by Hilton

Photo gallery for Conrad Cartagena by Hilton

Featured image
On the beach, black sand, free beach shuttle, sun-loungers
On the beach, black sand, free beach shuttle, sun-loungers
On the beach, black sand, free beach shuttle, sun-loungers
4 outdoor pools, pool loungers

Overview of Conrad Cartagena by Hilton

Conrad Cartagena by Hilton

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Anillo Vial, Km 12, between Manzanillo, del Mar and Punta Canoa, Cartagena, 130007

Explore the area

  • AirportCartagena (CTG-Rafael Nunez Intl.)27 min drive
  • Popular LocationWalled City of Cartagena33 min drive
  • Popular LocationBocagrande Beach33 min drive
  • Popular LocationClock Tower34 min drive

Choose dates to view prices

About this area

Cartagena

Located in Cartagena, Conrad Cartagena by Hilton is next to a golf course and on the beach. Clock Tower and Puerta del Reloj are notable landmarks, and if an activity is on the agenda, visit Port of Cartagena. Looking to enjoy an event or a match while in town? See what's going on at Jaime Moron Stadium.

What's nearby

  • Playa Manzanillo - 5 min walk
  • La Boquilla Beach - 24 min drive
  • Walled City of Cartagena - 33 min drive
  • Bocagrande Beach - 33 min drive
  • Clock Tower - 34 min drive

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 27 min drive

Restaurants

  • Biblioteka — 1 min walk
  • Adesso Tu — 1 min walk
  • Archies - 9 min drive
  • Bar Cazeta - 16 min drive
  • Antiguo Restaurante Don Concho - 16 min drive

About this property

Conrad Cartagena by Hilton

Upscale resort on the beach, with 4 outdoor swimming pools
Timezone: America/Bogota With a stay at Conrad Cartagena by Hilton in Cartagena, you'll be 11.8 mi (19 km) from San Pedro Claver Church and Convent and 12.4 mi (19.9 km) from Clock Tower. This 5-star resort is 12.4 mi (20 km) from San Pedro and 12.4 mi (20 km) from Puerta del Reloj. Make yourself at home in one of the 268 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Pamper yourself with a visit to the spa, which offers massages. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle. Enjoy Mediterranean cuisine at Biblioteka, one of the resort's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This resort has facilities measuring 14359 square feet (1334 square meters), including a conference center. Free self parking is available onsite.
Conrad Cartagena by Hilton offers 268 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Conrad Spa has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (surcharge)
  • Uncovered valet parking on site (USD 15 per night)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: USD 15 for adults and USD 15 for children
  • 7 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Golf driving range
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (14359 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per stay
1 per room (up to 75 lbs/34 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 15 for adults and USD 15 for children (approximately)
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 50 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking. USD 100 per guest, per night may apply.

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Conrad Cartagena Hilton
Conrad Cartagena by Hilton Resort
Conrad Cartagena by Hilton Cartagena
Conrad Cartagena by Hilton Resort Cartagena

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 183 out of 300 reviews
5 - Excellent 61%
Rating 4 - Good. 76 out of 300 reviews
4 - Good 25%
Rating 3 - Okay. 23 out of 300 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 300 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 300 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a friendly experience. Customer service was not friendly.
Stayed 6 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful. Has pools everywhere and golf
Stayed 6 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time we stayed at the Conrad Hilton in Cartagena and it was fantastic. The service is beyond 5 star. Staff is very nice, food is great, and the rooms are clean and very well done.
Stayed 7 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! It was so clean and everyone was nice and polite beautiful property.
Stayed 7 nights in Feb 2020