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Reviews of Hotel Boutique Bovedas de Santa Clara By Accor

4 out of 5
Hotel Boutique Bovedas de Santa Clara By Accor
Carrera 8 No. 39-114, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 258 reviews" "
Rating 8 - Good. 47 out of 258 reviews" "
Rating 6 - Okay. 26 out of 258 reviews" "
Rating 4 - Poor. 7 out of 258 reviews" "
Rating 2 - Terrible. 8 out of 258 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

XIOMARA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bóvedas excelente ubicación para caminar, además con la opción de usar áreas del Sofitel Santa Clara maravilloso recomendado ampliamente
Stayed 2 nights in Apr 2024

4/10 Poor

Carlos, Barranquilla

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lack of attention from the receiving and check out staff with no intention of collaborating on normal requests. The hotel was no properly clean and we found a roach in the room
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is 5 star in every way
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the concierge is great.
Stayed 2 nights in Mar 2024

10/10 Excellent

JAMES

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the Location!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kalya

Travelled with family
Liked: Cleanliness, amenities
This is a great place. The only concern I had was the fact that i was charged more due to my daughter not associated in the original booking even though we reserve for a suite with more than enough room for the 3 of us.
Stayed 2 nights in Mar 2024

2/10 Terrible

Alex

Stayed 4 nights in Jan 2024

10/10 Excellent

Anamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and had nice view!
Stayed 2 nights in Nov 2023

10/10 Excellent

Ozerk, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great to have access to all the amenities at Sofitel Santa Clara at a lower cost. Nice spacious rooms. Tea / coffee in the room can be improved (no tea; no milk for coffee)
Stayed 5 nights in Nov 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my fourth time this year in this property I honestly cannot get enough NOTHING compares to the service here You feel beyond royalty with a lovely warmth of beautiful people always smiling , always kind. Yes, the I installation is impeccable & beautiful and Cartagena is beyond magical but it’s the AMAZING staff of Santa Clara that makes this the most amazing location in the world (to me). The list of outstanding individuals is too lengthy so only some of the perfect staff : Jimmy (el mejor botones del mundo), Adris, Adi, Jose (both), Alexander, Alexandre, Yurainis, Séñor Herrera (main entrance), Jose (both) , Andres (customer service), Luis, María José (jefe), Jesús (maître) and many more!
Stayed 4 nights in Nov 2023

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot but hotel had no amenities- everything is at sofite. You are basically paying to stay at Santa Clara sofitel
Stayed 3 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 3 nights in Oct 2023

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service - spectacular hotel- beyond perfect in every single aspect ! Can’t wait to come back ! Thank you for a perfect experience
Stayed 2 nights in Sep 2023
Response from Emelin Quiroz on 25 Sept 2023
Bonjour Dear Mrs. NiñoReceive warm greetings from sunny Cartagena!Thank you very much in advance for your comment.We are more than grateful for having chosen us for your stay in our beautiful city.It is a pleasure for us to know that you enjoyed your days in our property.We look forward to seeing you soon.Best regards,Emelin QuirozReservations agent

10/10 Excellent

Ricardo

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Sep 2023

10/10 Excellent

Angelica, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Jul 2023

10/10 Excellent

Albany

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2023

10/10 Excellent

Karla

Stayed 3 nights in May 2023

10/10 Excellent

Blasina

Stayed 4 nights in Apr 2023

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!!!!
Before our arrival Ronal with the reservation team messaged me and asked if there was anything we needed and I just think that was a awesome way to start the trip…. We truly enjoyed our stay the hotel. The beds were so comfortable, very clean rooms and the hotel itself was beautiful, and a great location to shopping and restaurants…. I would definitely recommend staying here
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the entry ways lined the staff like the attentive staff liked the spacious room. It was noisy outside on street at times. Overall great experience
Stayed 1 night in Mar 2023

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Rooms r great. Service also
Stayed 5 nights in Feb 2023

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2023

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding, above and beyond...
This little hotel was even more beautiful than I was expecting. And the staff, just wow! This boutique hotel, and the larger, gorgeous Santa Clara, are linked. They are one block from each other, and the stroll is so dreamy. The Santa Clara shares the gorgeous pool, the fitness center, room service and breakfast with the boutique Bovedas hotel. We got the Family Suite: 2 Bedrooms, Ocean View. The doors and windows to the balcony were soundproof, so we didn’t really hear any traffic. We LOVED this room! Downstairs was a kitchen, living room, queen bedroom/bathroom combo. Very spacious. The beds/bedding were very comfortable. There were fresh flowers waiting for us. Hardwood floors dressed the stairs and the loft. There was a sitting room with a king size bed and a 2nd bathroom with separate sink. With tapestries on the walls, and a shiplap style ceiling, it was beautifully designed. The AC worked very well. No humidity. We loved how it smelled in the rooms. So fresh. What made this hotel so exceptional was the staff. Eric, Cristian, Adris, Ronal, Jose were outstanding. They helped us with anything we needed: excursions, taxi, carriage ride, dinner reservations. One night, they invited us to a private party at the Santa Clara with drinks and apps. We also got to explore the history of the grand hotel. They even had a birthday celebration waiting for me when I came back from a day of sightseeing. They truly understand not just customer service but customer experience.
Stayed 5 nights in Jan 2023

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

2/10 Terrible

Habib

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not as advertised. No facilities at all in el hotel. They show you pictures of the Sofitel and it’s next to the Bovedas No restaurant, no room service, no cafe. Only rooms. I stated in the suites and it was underground. No view, nothing. It’s like staying in a cell. Even the phone don’t work in the room because you need to go down a few steps to find the room. For the price I paid 260 Canadian dollars a night it’s a real scam. A lot of nice hôtels in the city with all the facilities and with better location and facilities and less expensive

10/10 Excellent

Maria del Mar

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s becoming one of my favorite hotels in Cartagena

8/10 Good

Marcial

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms but not much more
Nice rooms but nothing more, you need to go their older brother Hotel Convento Santa Clara for breakfast, the pool, the gym or anything else. A block away but a very very nice place.
Stayed 1 night in Nov 2022

10/10 Excellent

Fernando

10/10 Excellent

Yvy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel personnel was amazing. The receptionists went above and beyond, and main hotel Sofitel always very clean and beautiful. Only few observations as constructive criticism. The balcony door lock was broken, I noticed this on my second night. At the pool there was a family with a baby with a disposal diaper. I found this very unsanitary, the family should it be instructed the baby wearing a pool diaper.
Stayed 5 nights in Sep 2022
Response from Team Bovedas de Santa Clara on 16 Oct 2022
Dear YvyYour comments about the pool guests and the closing of your room balcony are very important to us and have already been brought to the attention of our management committee. I would also like to thank you for highlighting the work of our ambassadors and the impeccability of our areas.We look forward to continue to be your home every time you visit Cartagena. Cordially yours, Yumery MunzonOperations Assistant

10/10 Excellent

Lourdes Isabel Corripio

Stayed 3 nights in Sep 2022

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, but very nice and clean. staff were friendly and professional. They attended our needs in a timely manner. Located at a great location (Walled City), which was walking distance to many tourist sites, restaurants, street vendors, gelato shops, etc. Very close to the airport as well (only 10 minute drive which is spectacular). This hotel has a sister hotel which is located one block down and I must say this hotel is BEAUTIFUL. The food was amazing, (different breakfast menu everyday), and a great pool which we also had access too. (The hours of the pool should be modified and opened later).
Stayed 3 nights in Jul 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe hotel that offers access to the Santa Clara hotel -- perfect on a hot day. Beautiful, comfortable room but don't think the extra charge is worth the ocean view.
Stayed 4 nights in Jun 2022

6/10 Okay

Dora

Travelled with group
Disliked: Staff & service, room comfort
Disappointing
We were moved to a different hotel, the room was So humid, all my clothes seemed to be wet all the time, would never return.
Stayed 5 nights in May 2022

10/10 Excellent

Francy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked at Bovedas de Santa Clara but due to maintenance works we got upgraded to Hotel Santa Clara Sofitel Legend. It was AMAZING! All the staff went above and beyond to help us, they were so friendly and happy to assist us. The buffet breakfast was delicious and diverse. The facilities were sooo gorgeous! It was colonial just exactly what i wanted. The history of the place is so interesting and Carlos the botones who gave us the tour through the hotel was amazing too. The location of the hotel was perfect, it is in the walled city but away from the main gates so it was quite and nice, just perfect to walk aeound the walled city. I definitely recommend this hotel and would def come back!
Stayed 3 nights in May 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in Old Town with large rooms
Large room with a small bathroom. Some parts of the kitchen did not work, but it was useful to have. The small balcony was nice, and I appreciated being able to use the pool of the larger hotel. Staff were great. I was not a fan of the old town, which felt like a tourist trap so moved to Getsemani.
Stayed 2 nights in Jan 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! My fav hotel in the city. Iconic property
Stayed 1 night in May 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 5 nights in Apr 2022

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic facilities, great service close to everything
Stayed 1 night in Apr 2022

10/10 Excellent

Andrés

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 4 nights in Apr 2022

10/10 Excellent

Luz patricia

Stayed 1 night in Mar 2022

8/10 Good

Gaspar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay within the Walled City, with caveats
Overall a good experience, excelent location within the Walled City of Cartagena. Service was good, but there are a few things to point out. The first is that the properly was clean, but noticeably in need of renovations (wear and tear, beyond what maintenance can repair). Secondly, although access to the Sofitel Santa Clara is great, do keep in mind that the property itself has no kitchen, gym, pool, etc. Lastly, we booked the "Family Suite, 2 Bedrooms, Ocean View". The room was comfy and well furnished, but it was NOT a 2 bedroom unit. It's an open 2-level loft and the bedrooms are beds on each level. Bathrooms were really small.
Stayed 3 nights in Mar 2022

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena stay!!
If you are looking for a family suit this is the only hotel in the wall city that has it ! Ocean view , two full bathroom and the enormous advantage that you can use all the amenities of the Sofitel Santa Clara. Excelente service with kind and friendly staff that went above all expectations. I highly recommended this hotel and will for sure return there.
Stayed 10 nights in Mar 2022

8/10 Good

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mishap with the shower door which dampens a 2 day experience but we got upgraded and loved all of it!
Stayed 2 nights in Feb 2022