All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was just a little bit not right. Everything. Everything from the room, the not so nice view, breakfast, parking, to the pool/patio that wasn't open.
Catherine
Stayed 5 nights in Apr 2024
Response from vala on 15 Apr 2024
good morning and thank you for taking the time to review your stay, we appreciate your feedback.Have a Good Day
thank you for review, we appreciate your feedback and the good score. Have a Good Day
6/10 Okay
Kimberly
Travelled with family
11 Apr 2024
Smelled like cigarette smoke throughout the hotel.
Kimberly
Stayed 3 nights in Apr 2024
Response from vala on 11 Apr 2024
good morning and thank you for review, we appreciate your feedback as it enables us to make changes as and where needed, such as the Cigarette smoke.Have a Good Day
Easy to get to. Quiet nights rest. Dinner was great and reasonable.
Laurel
Stayed 1 night in Apr 2024
Response from Vala on 9 Apr 2024
good morning and than k you for taking the time to review your stay.Have a Good Day
6/10 Okay
LAURIE
Travelled with partner
7 Apr 2024
We have stayed at this property before. It is an “ok” experience, not over priced. Rooms are non smoking but we were on the second floor and the smoke found its way to our room because of an open staircase from casino to our floor. Inhaling second hand smoke all night not good for health. Maybe non smoking rooms should not be directly over the casino but rather on the side of the property. Check out the property and you will see what I mean.
The restaurant is filled with mostly no personality crew members with the inability to smile. Management not much better.
You get what you pay for.
LAURIE
Stayed 1 night in Apr 2024
Response from Vala on 9 Apr 2024
good morning and thank you for your review we appreciate your feedback.Have a Good Day
We really enjoyed our stay! Quiet and comfortable room, and the restaurant was great! Super convenient to just walk downstairs, and the food was wonderful. Would definitely stay here again!
Kali
Stayed 1 night in Mar 2024
Response from Vala on 9 Apr 2024
good morning and thank you kindly for your review and the good score.Have a Good Day
They have seasonal hot tub and spa facilities which are apparently not working during winters. I booked the hotel for a ski trip to leverage these for relaxation.
Rahul Ashok
Stayed 2 nights in Mar 2024
Response from vala on 3 Apr 2024
good morning and thank you for your review, we appreciate your feedback.Have a Good Day
Tv was horrible reception
Bed not very comfortable
Marilyn
Stayed 1 night in Mar 2024
Response from vala on 26 Mar 2024
good morning and thank you for your review, we appreciate your feedback as it enables us to make changes where needed such as the bed and the television.Have a Good Day
6/10 Okay
Vickie
Travelled with family
26 Mar 2024
Liked: Cleanliness, staff & service
It was a noisy room
Vickie
Stayed 1 night in Mar 2024
Response from vala on 26 Mar 2024
good morning and thank you for taking the time to review your recent stay, we appreciate your feedback.Have a Good Day
I enjoyed the stay. I was in town visiting friends and family and there was easy access to the freeway and to the town. The room was very clean and quiet.
Clark
Stayed 5 nights in Mar 2024
Response from vala on 26 Mar 2024
Good Morning and thank you for review and the good score, we appreciate your feedback and are happy you enjoyed your stay at the Gold Dust West.Have a Pleasant Day
There was very inconvenient noise during night. I tried to call the front desk but it’s wasn’t helpful. I didn’t have a good hr sleep. Also no internet connection. I requested if they could allow a late checkout for an Hr atleast but the front desk person said in will incur extra charge. Very horrible experience. Never coming back at this place.
aakash chandra
Response from vala on 25 Mar 2024
good morning and thank you for your review, we are very sorry your stay was not as you had anticipated.Have a Good Day
Our room was wrecking of smoke!!! Yes someone was smoking in it. The bathroom tiles were cracking and the entire hotel just smelt like chemicals and we had a 1 year old with us.
Minenhle
Stayed 2 nights in Mar 2024
Response from vala on 25 Mar 2024
good morning and thank you for your review, we are very sorry your stay was not as as nice as you had expected. Have a Good Day
10/10 Excellent
Esther
21 Mar 2024
Esther
Stayed 3 nights in Mar 2024
Response from vala on 11 Apr 2024
Good Morning and thank you for taking the time to review your recent stay at the Gold Dust West and for the good score.Have a Great Day
6/10 Okay
Michael
18 Mar 2024
Liked: Cleanliness, staff & service
Michael
Stayed 2 nights in Mar 2024
Response from vala on 19 Mar 2024
good morning and thank you for taking the time to review your stay.Have a Good Day
2/10 Terrible
Salomon
Travelled with family, Travelled with family and small children
The room was disgusting. They did not clean the beds and the smell of smoke was impregnated on the sheets.
People were laughing and yelling in the aisle for at least 30 min and the staff never did anything. It was disgusting. Don’t take your kids here.
Salomon
Stayed 2 nights in Mar 2024
Response from vala on 18 Mar 2024
Thank you for your review, we are very sorry your stay was not how you had anticipated.Have a Good Day
The room was a great size, convenient location and the staff was always friendly and helpful. The TV was unfortunately sporadic but did work for the most part. The food on site was adequate and affordable. Not the Ritz Carlton but a nice place to stay
Alexander
Stayed 2 nights in Mar 2024
Response from vala on 12 Mar 2024
good morning and thank you for taking the time to review your stay at the Gold Dust West, we appreciate your feedback. Have a Good Day
thank you for taking the time to review your stay, we appreciate your feedback and the good score. Have a Good Day
6/10 Okay
Ivan
Travelled with family
23 Feb 2024
Liked: Staff & service
my stay was just ok the location easy to find the only reason Im giving low score is because they gave me room in the first floor and even thought the room are non smoking room the smoke from the casino come all the way to the hallway and filters inside the rooms my kids have asthma so we didn't do good at all I would not consider staying there again
Ivan
Stayed 2 nights in Feb 2024
Response from vala on 25 Feb 2024
Good Morning and thank you for your review, we appreciate your feedback.Have a Good Day
Very friendly staff and convenient location with so many options for entertainment and fun on the property. The breakfast vouchers for the restaurant were amazing for the family! The restaurant staff was also so lovely. I would stay here again.
Genavieve
Stayed 3 nights in Feb 2024
Response from vala on 20 Feb 2024
good morning and thank you for taking the time to review your stay and your comments.Have a Good Day
10/10 Excellent
Emilio
19 Feb 2024
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Does smell like cig but that’s cause of the casino. The hotel’s very dated but is clean
Emilio
Stayed 1 night in Feb 2024
Response from Vala on 19 Feb 2024
Good Morning and thank you for your review and the good scoreHave a Good Day
Is a good friendly stuff, good breakfast the rooms were clean they only think was the people smoke in the casino and you can smell sometimes inside the room little bit noisy I stay in second floor and people and third floor was with kids running around otherwise everything looks nice.
Carlos
Stayed 2 nights in Feb 2024
Response from Vala on 19 Feb 2024
Good Morning and thank you for your review, we appreciate your feedback.Have a Good Day
Good Morning and thank you for taking the time to review your recent stay at the Gold Dust West, we appreciate your comments and the Good Score.Have a Good Day
Overall it was a good stay, however the room could have been cleaner. Dust on everything and hair in the tub (not ours). The breakfast was excellent and the staff friendly.
Laura
Stayed 1 night in Jan 2024
Response from Vala on 14 Jan 2024
Good Morning and thank you for your review, we apologize your stay was not as you had anticipated.Have a Good Day
10/10 Excellent
Jane
13 Jan 2024
Jane
Stayed 1 night in Jan 2024
Response from Vala on 4 Feb 2024
Good Morning and thank you for your review and the good score.Have a Good Day
6/10 Okay
nazia
Travelled with family
12 Jan 2024
Hotel smells like a cigarette.
nazia
Stayed 1 night in Dec 2023
Response from Vala on 14 Jan 2024
Good Morning and thank you for taking the time to review your stay, we appreciate your feedback.Have a Good Day
8/10 Good
Larry J
Travelled with family
10 Jan 2024
Close to my family
Larry J
Stayed 6 nights in Dec 2023
Response from Vala on 11 Jan 2024
Good Morning and thank you for your review, we appreciate your comments.Have a Good Day