Desk, laptop workspace, iron/ironing board, bed sheets

Reviews of SureStay Hotel by Best Western Greenville

2.5 out of 5
SureStay Hotel by Best Western Greenville
1731 S State Route 127, Greenville, IL

Reviews

7.6

Good

Rating 10 - Excellent. 112 out of 426 reviews" "
Rating 8 - Good. 169 out of 426 reviews" "
Rating 6 - Okay. 84 out of 426 reviews" "
Rating 4 - Poor. 40 out of 426 reviews" "
Rating 2 - Terrible. 21 out of 426 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

William, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice big room for $70! Our only complaint was we could not get logged into the free Wi-Fi. Called the tech guy twice but it never worked.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello William,We appreciate your feedback and are delighted you enjoyed our spacious rooms. Please feel free to reach out to our front desk to troubleshoot any Wi-Fi issues in the future. Thank you for choosing to stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello John,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon for another fantastic stay.

2/10 Terrible

Jody

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very rundown and unsafe
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jody, We appreciate your feedback and take all comments seriously to improve our guests' experiences in the future. Your safety and comfort are our top priorities, so we urge you to reach out to our management team directly to discuss any specific concerns you may have.

10/10 Excellent

Victoria

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Victoria,We are thrilled that you had a wonderful experience at our hotel. We hope to welcome you back soon for another memorable stay.

6/10 Okay

Yolanda

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Yolanda, We value your stay with us and hope you had a pleasant experience. Please feel free to contact us directly with any feedback you may have, as we strive to continuously improve our services for our guests. We look forward to hosting you again in the future!

6/10 Okay

Rigaud

Stayed 5 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Rigaud, We appreciate you taking the time to share your experience. If you have any specific feedback or concerns about your stay, we encourage you to reach out to our hotel directly so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Marion

Travelled with family
Marion
Limited breakfast menu, room was clean and in good condition.
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Marion, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and condition of your room. We will take note of your comment regarding the limited breakfast menu and share it with our team for review. We value your opinion as it helps us improve our services.

10/10 Excellent

Capron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Capron,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 Good

Sara

Accommodating
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Sara,Thank you for your review! We are delighted to hear that you found our hotel accommodating. It is our top priority to ensure that all of our guests feel comfortable and well taken care of during their stay. We appreciate your kind words and hope to welcome you back for another positive experience in the future.

6/10 Okay

Tracy

Travelled with family
Very clean and staff are very friendly, check in time was 3 and they let me in at 1:30. The only problem I had was the bed was incredibly uncomfortable everything else was perfect!
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Tracy,Thank you for sharing your positive experience with our friendly staff and clean facilities. We appreciate your early check-in and apologize for any discomfort you experienced with the bed. We always strive to ensure our guests have a pleasant stay and will take note of your feedback for future improvements.

10/10 Excellent

Inspired

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and resonable
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Inspired,Thank you for taking the time to review our hotel. We're glad to hear that you found our property clean and reasonably priced. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Hello Scott, We appreciate your recent stay with us! If you have any comments or feedback about your experience, we kindly encourage you to reach out to our hotel directly. We value your input and would love the opportunity to address any concerns you may have had. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Wai Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good to stay!
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Wai Ping,Thank you for choosing to stay with us! We're pleased to hear that you had a good experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another great stay.

4/10 Poor

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
No jacuzzi, which is what we were looking forward to. We found out they haven’t had it fixed in long time and likely won’t get it fixed. Why is it falsely advertised?
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Cory, Thank you for sharing your experience with us. We apologize for any disappointment caused by the unavailability of the jacuzzi during your stay. We understand the importance of accurate information and will review our advertising to ensure it is up-to-date. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Ronald,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments and will certainly take them into consideration to improve our services. If you have any further concerns, we encourage you to reach out to our management team directly.

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello steve,Thank you for your kind words! We're glad you had a pleasant stay with us. Hope to welcome you back soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Jason,Thank you! We're delighted to hear that you found our hotel to be a great spot. We hope to welcome you back soon!

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
A Bed for a Night
Not a great hotel, but the price is right if you just need a bed for the night. This hotel badly needs renovation. Breakfast is terrible. Find a diner elsewhere.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Peter,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team is dedicated to improving our hotel and we appreciate your comments. We will take your feedback into consideration for future renovations and enhancements to our breakfast offering.

8/10 Good

Cynthia

Easy access to highway, quiet location. Decent size room. Room was clean bed comfortable. This is an older property however does have flat screen TV mini fridg And microwave
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Cynthia ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness
The smell from the cleaning products was terrible. We stay, book out immediately, and did not get any refund. We booked in to Comfort Inn through Expedia!
Stayed 13 nights in Sep 2023
Response from Manager on 14 Oct 2023
Hello Brian ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Kim,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Angel

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were smelly, dead/live bugs everywhere, the chair was ripped up, as well as areas of the carpet were ripped up as well.
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Angel,We apologize for the unpleasant experience you had in our hotel. Your feedback will be shared with our team to ensure that necessary improvements are made. Thank you for bringing this to our attention.

8/10 Good

RODNEY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sailing weekend at lake Carlyle IL
My stay was comfortable. I went mainly to sail on lake Carlyle so the hotel was within a suitable distance from the lake. The room was clean and hd all the amenities I needed, fridge, TV, shower, WIFI, microwave, and 2 small queen size beds. The dinning area was clean and breakfast was adequate with a small veriety of foods. The Mexican restaurant next door was good and there was 10% off your meal if you showed the hotel pass key.
Stayed 2 nights in Sep 2023
Response from C on 27 Sept 2023
Thank you for Rating us. Please allow us to serve you again in future.

4/10 Poor

ryan

Disliked: Staff & service, amenities, property conditions & facilities
It's overpriced for what it offered. Old building/room/smell. It should be motel price instead of close to 100 dollars per night. Breakfast is lowest of the low.....
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello ryan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hello Jerome,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, big room
Pleasant
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Kerry,Thank you for your feedback! We're glad you had a pleasant stay at our hotel. We hope to welcome you back soon!

8/10 Good

Susan, Allegan

Stayed 1 night in Aug 2023
Response from Manager on 26 Sept 2023
Hello Susan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello James,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Manager on 22 Sept 2023
Hello Richard,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There and Gone
The Room was clean and nicely laid out convienient to food.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hi David,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Hello Matt, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Mattress needed replaced. Sheets didn’t look like they had been changed. Pillow had a foul odor. Staff was wonderful!!!
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Judy, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and care
Had a minor issue with the room, but it was well taken care immediately.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Dear Guest,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Terrible

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Steve, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness
It was a great experience. We loved everything about our stay. The staff was Phenomenal!! And there's great food options and gas stations, all around the area, as well.
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Melissa,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff as well as our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and everyone was helpful and friendly. I would stay again if in the area.
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Tom,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Dennis

Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Dennis,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello Stanley,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUIET AND CLEAN
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Craig,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Phillip,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
faxt easy check-in, friendly staff
Stayed 3 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hi John,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a fast check in experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Mary

Travelled with partner
Liked: Amenities
On our route so was convenient.
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hi Trisha, We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay. Nice to be given ajoining rooms.
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello rene,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Jason,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room/nice price
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello steve,Thank you for sharing your experience. We truly appreciate the insight regarding our price as well as our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Bed and pillows very comfortable. Great mini fridge in the room. Wakking distance to liquor store, restaurant and Dollar store. No one turned on AC orior to our arrival. Provided TV remote with low battery and then replaced low batteries with other low batteries, remote then replaced and volume did not work.
Stayed 2 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello Sarah, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okay

Young

Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Young, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello Charles,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
I called ahead and the manager was kind enough to leave the pool open an extra half hour when I arrived late with my kids. Room was clean, waffles for breakfast were good.
Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello Ethan,Thank you for taking the time to share your comments regarding our breakfast and your insights regarding our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Michele

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to I-70. Convenient restaurant choices nearby. Room was clean & bed was comfortable. Just what we needed as we were traveling cross country with two pets. Hotel staff was friendly & apologetic when internet was down for check-in. We ate dinner at Los Amigos which was just across the parking lot, which was also had outdoor seating & was dog-friendly. Food was amazing. Would stay here again.
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Michele,Thank you for your review and comments regarding our staff and your comments about our bed. Please do come see us again.