Seasonal outdoor pool

Reviews of Super 8 by Wyndham Carlsbad

2 out of 5
Super 8 by Wyndham Carlsbad
3817 National Parks Hwy, Carlsbad, NM

Reviews

5.8
Rating 10 - Excellent. 115 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 287 out of 1001 reviews" "
Rating 4 - Poor. 208 out of 1001 reviews" "
Rating 2 - Terrible. 179 out of 1001 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Kumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key not working
Response from Manager on 12 Apr 2024
Hello Kumar, We apologize for any inconvenience you experienced with your room key. Please do not hesitate to reach out to our management team for further assistance regarding this matter. Guest satisfaction is our top priority, and we appreciate your feedback to help us improve our services for future guests.

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds where very hard the staff at check out was nonexistent I had to wait 20-30 minutes to checkout and I was in a late to my sons board patrol graduation due to the lady at check out was very slow at getting out of the restroom there was several people waiting to checkout and she was just not very nice or in a hurry
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Stacey, We appreciate you sharing your experience with us, and we apologize for any inconvenience you encountered during your check-out process. We strive to provide efficient service to all our guests, and we will address this matter with our team to ensure a more prompt and courteous experience in the future. Thank you for bringing this to our attention, and we hope your son's board patrol graduation was a memorable occasion.

2/10 Terrible

Mandy

Business traveller
Tv in the room did not work water psi was weak and comforter on the bed had a huge burn mark in it
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mandy, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for review and improvement. We hope you will consider staying with us again in the future for a better experience.

4/10 Poor

peter

Disliked: Staff & service, property conditions & facilities
You get what you pay for. Facility is old and in need of repair and updates.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello peter, We appreciate your feedback and will share your comments with our management for future improvements. Thank you for taking the time to share your experience with us.

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv no working.to much noise.dirt
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Antonio,We apologize for the inconvenience during your stay. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We strive to ensure a comfortable and peaceful environment for all guests.

4/10 Poor

john

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a king size bed.....upon arrival all they had regarding king size bed the only one was on the third floor and there was NO elevator. We took two queen beds first floor as we are seniors with limited mobility. Towel rack was gone. Loud noise of chld running overhead late into the night making us wonder if any adult was there. BIGGEST concern was entrace door at rear no security on it did not lock ....card entry was totally broken. Washing machines literally in main corridor. We were very disappointed appearance of being a dump. Add from which we booked said they had a "breakfast" actually NO they have not had one since COVID!!!
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello john, We apologize for any inconvenience you experienced during your stay. Our team appreciates your feedback and will use it to make improvements moving forward. Thank you for bringing these issues to our attention.

8/10 Good

JORGE, JUAREZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was no breakfast although the application said it included it. An Indu girl was super bad treatment, she didn't let me check if there were still some drinks that I had forgotten in the refrigerator the morning we left, we returned in the afternoon to ask about the drinks or to let me check and she didn't let me, she didn't let me either He wanted to check that because it wasn't his job. She asked me if they cost a lot, I told her less and I better left.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello JORGE, We apologize for any confusion regarding breakfast inclusions. We value your feedback concerning your experience with our team member and will address this internally for improvement. Your concerns will be shared with the relevant departments for review.

2/10 Terrible

Naga

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff shows so much attitude and rooms are dirty and shower tubs are peeling and refrigerator are dirty and even bathroom doors doesn’t have knobs to close it. Have informed to staff and they never acknowledge their mistake and they blamed us that it’s my mistake. And even the kid went into the bathroom and got locked and it took quiet sometime for management to unlock the door and get the kid out of bathroom. So horrible and terrible.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Naga, We are sorry to hear about the challenges you faced during your stay. Your feedback is important to us and will be shared with the appropriate team for review. Safety and cleanliness are our priorities, and we apologize for any inconvenience you experienced. We appreciate you bringing these issues to our attention.

4/10 Poor

Paul, Signal Hill

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Paul,We apologize if our breakfast options did not meet your expectations during your stay. We appreciate your feedback and will share it with our team for further review and improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Eric, We appreciate you choosing to stay with us and regret to hear that your experience did not meet your expectations. We hope you will consider sharing more details with us directly so we can address any concerns you may have.

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness
No breakfast 👎
Response from Manager on 14 Mar 2024
Hello Nicholas, Thank you for sharing your feedback with us. We appreciate your input as we strive to improve our services for future guests. If you have any further comments or concerns, please reach out to our management team directly. We hope to welcome you back in the future for an improved experience.

2/10 Terrible

Sunni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Men outside on bench smoking Marijuana. Very dirty and grungy. Only stayed there one night out of three. Calling Expedia tomorrow for refund if possible. Absolutely the worst ever in our experience.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Sunni, We're sorry to hear about your experience. Guest feedback is valuable, and we'll address this matter internally. Please reach out to management directly for further assistance.

8/10 Good

Leanore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Leanore, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean whatsoever ever
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello M,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority and we appreciate your feedback. We have shared your comments with our housekeeping team for further review and improvement. Thank you for bringing this to our attention.

8/10 Good

Nazario

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Manager on 19 Jan 2024
Hello Nazario,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

4/10 Poor

Rue

Disliked: Staff & service, property conditions & facilities
Read Reviews BEFORE booking!
Breakfast is STILL listed as being served after several complaints in reviews. As of January 10, 2024 it is NOT. Sign in the lobby says this is due to COVID. Housekeeping went into our room before checkout time when there was a 'Do Not Disturb' hanger on the door and removed all of our personal belongings. Poorly managed property.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Rue, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast availability, and we understand that this can be disappointing. As of January 10, 2024, our breakfast service has been temporarily suspended due to COVID-related restrictions. We apologize for any inconvenience caused. Additionally, we apologize for the inconvenience you experienced with housekeeping entering your room. Our team will investigate this matter further to ensure it does not happen again in the future. Please feel free to contact our management team directly to discuss your concerns further.

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was listed as being provided, it was not. The room was dirty. The bed was terrible and the blanets had burn holes. I would like a refund! I will never stay there ever again!
Stayed 1 night in Dec 2023
Response from Manager on 3 Mar 2024
Hello Amanda,We apologize for any inconvenience you experienced during your stay. Please feel free to contact our management team directly to discuss your concerns further. Your feedback is valuable to us as we continuously strive to improve our services.

10/10 Excellent

Julian

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Julian,We truly appreciate your perfect rating! It's fantastic to hear that you had an excellent stay with us. If you have any specific feedback you'd like to share, we encourage you to reach out to us directly. We value your input and would love to ensure your satisfaction. Thank you for choosing our hotel and we hope to welcome you back soon!

2/10 Terrible

Monica

Travelled with family
Disliked: Property conditions & facilities, room comfort
The hotel is very old. It said it offered breakfast when I booked. They do not offer breakfast. Very outdated and run down. Booked for 74.00 they charged 84.00 then taxes. Tv remote did not work. Just very run down no closet space no lugguge storage.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Monica,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide accurate information regarding our amenities and apologize if there was any confusion regarding the breakfast. Our team is continuously working on updates and improvements to enhance our guest experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Donny

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The app says breakfast is included but there is no breakfast. The bed was great!
Stayed 1 night in Nov 2023
Response from Manager on 8 Dec 2023
Hello Donny,We apologize for any confusion regarding the breakfast inclusion. Our hotel offers a variety of dining options nearby for guests to enjoy. We're glad to hear that you found the bed comfortable and hope you had a pleasant stay overall!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse place I stayed in my trips
According to the Hotels.com info, this place has breakfast included, That Hotel has not provided breakfast since 2020. I paid a higher price without the breakfast; the facility is not safe and leaks in maintenance. Please refund partial money back to me and remove this place from your list.
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Dear Guest, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any confusion regarding the inclusion of breakfast. Please note that our records indicate that breakfast has not been included in our offerings since 2020. We regret any inconvenience this may have caused. Regarding the maintenance issues, we would appreciate the opportunity to address your concerns directly. Kindly contact our management team for further assistance. We aim to provide a safe and comfortable experience for all our guests.

6/10 Okay

Ken l

Disliked: Staff & service
Manager was a bit of an idiot, either didn't understand that the batteries in doors do dead, or didn't understand how to use key card machine. Other clerk was great. Room was in poor condition, especially the floor, badly needed replacement. Not very clean, sink wouldn't drain, etc.
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Ken l,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will make sure to share them with our team for further improvement. We appreciate your kind words about our other staff member and we assure you that we will address the issues you mentioned with the utmost attention.

6/10 Okay

Anita

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was a scary place. The card reader for the back door was smashed and there was no control over access. The walls in the bathroom had multiple holes where towel bars had been pulled off. There were patches in odd places that appeared to be repaired holes. When you entered the back door, you were confronted with 2 sets of steps. The steps going down were dark and the lighting near our door was dim. The water never got hot, just lukewarm. My husband went to the lobby to get coffee. The clerk rudely told him to use his "room coffee". We had been on a trip and this was the last stop, having stayed 3 nights in previous Super 8s. Those were clean, well lit, had personable clerks and offered breakfast and coffee. Yet the price charged in Carlsbad was slightly higher. Avoid this hotel.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Anita, Thank you for sharing your feedback regarding your recent stay. We regret to hear about the issues you encountered during your time with us. The safety and comfort of our guests are our top priorities, and we apologize for any inconveniences you experienced. We appreciate your detailed feedback and will be sure to address these concerns with our team. We value your loyalty and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

4/10 Poor

Jolene

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom floor dirty. No coffee until I went and asked. No edibles. Toilet didn't work properly. VERY disappointed. No more Super 8
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Jolene, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will ensure that our team addresses the issues you mentioned to improve our services. We hope to have the opportunity to make it up to you in the future.

4/10 Poor

Doris, Tomball

Disliked: Staff & service, property conditions & facilities
At first glance this hotel was ok for a budget hotel but further investigation showed many issues. Hallway and stairs were full of dried mud (probably brought in my one of the guest). First of all walk into room and no TV remote. Front desk handed us one that did not work. Had to wait 30 min for maintenance to get TV going. The next morning went to take a shower and the handle fell off in my husbands hand. Luckily he could force the shower to turn one. Told the lady at the front desk and she said the property was having issues all over with shower handles. Not acceptable. I am ready to give up on all super 8 properties. Franchise owners to not seem to want to keep their properties in reasonable shape. Once again I am ashamed to be a Wyndham stockholder.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Doris, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We strive to provide a clean and comfortable environment for our guests and will address the issues with the hallway and stairs immediately. We apologize for the inconvenience caused by the TV remote and shower handle, and we will work with our team to ensure such incidents do not recur. We value your loyalty and hope you'll give us another chance to exceed your expectations.

2/10 Terrible

Cheryl

Travelled with family
Never stay there again
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Cheryl,We apologize for any inconvenience caused during your stay. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Checked in for 2 days and let them know that the remote and the phone didn't work, the towel rack was broken off the wall. 2 days later no phone , no remote , no one even looked! Also no breakfast which it says on the web sight and on the plaques on the wall, but they quit that a year or 2 ago. After 20 years in the resort industry I could tell none of these problems just happened. The back security door had a note on it , not to let it lock shut. "Are you kidding me"
Stayed 2 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Michael, We apologize for the inconvenience you experienced during your stay. Our team will prioritize addressing the issues with the remote, phone, towel rack, and security door. We appreciate your feedback and will look into updating our website regarding breakfast.

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is in need of repair. Among other issues, the door at the end of the hallway was left unlocked and the card reader had apparently been vandalized.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Stephen, We apologize for the inconvenience caused during your stay. Rest assured, we take the security of our property seriously and will address the issues immediately. Thank you for bringing this to our attention.

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Iris,Thank you for your positive rating! We're glad you enjoyed your stay with us. We hope to welcome you back soon!

6/10 Okay

Raquel, Carlsbad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Raquel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Marco, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Ann Marie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Super 8 are very incosistent in quality. This one was not safe they had people drinking and partying in the parking lot. The door handle to our room broke and locked us in the room. The bathtub had peeling plastic on it. I will not stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Ann Marie,On behalf of our entire staff, we thank you for your business and for your comments regarding our parking and room. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Fernando, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Quiet and clean would stay again.
Stayed 3 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hi Christopher,Thank you for your review! I’m glad you find our cleanliness and quiet accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excellent

Maria

Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Maria,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Angelica

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Angelica, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Rogelio

Disliked: Cleanliness, property conditions & facilities
said it had free breakfast and it didn't. had dust bites
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Rogelio, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

2/10 Terrible

Mary Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening (after 3:00 on a Sunday) staff needed to be called (number by the desk), only stairs (no elevator), partying all night in multiple rooms (loud - barely any sleep), and NO breakfast available despite claiming “free breakfast.” Cleaning woman was pleasant after knocking on our door - this was the only positive interaction.
Stayed 1 night in Jul 2023
Response from Manager on 10 Aug 2023
Hello Mary Ann, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross and no breakfast
The hotel room and hallways were disgusting. Hallway and stairwells had the same grime and trash for all three days we were there, clearly not having been vacuumed at all. My bathroom walls had sticky grime. The website advertised a grab and go breakfast which reception states had not been offered for years
Stayed 2 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello Sarah, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Pat

Travelled with family
Disliked: Staff & service
Not as advertised
Paid for two queen beds, upon arrival was informed only one bed in room. When asked clerk about price difference I was informed "there is no difference in price". I reserved this motel because breakfast was included. Go figure, breakfast was not served at all. Highly disappointed with the Super eight!
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Pat,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and breakfast. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service
I like the location of the propert. Staff was friendly. I did not like that I booked this location takimg into account the continental breakfast option, only to arrive and find out that there were no breakfast options available.
Stayed 2 nights in Jul 2023
Response from Manager on 6 Aug 2023
Hello Maria,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff as well as our location. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

leonor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front clerk didn’t know how to work hotel system owner had to come out and enter CC info, that were prepaid. After 1:45 min. NO BREAKFAST!!!!! Like it says on their listing. I was given 1 room that already had a guest😡!! Have another room with no shower handle😡 to open water. Gave me another room and the key didn’t work 3 times I had to go back to have it reprogrammed this is the WORST I’VE STAYED IN. DO NOT STAY HERE back door if not shut securely anyone can walk right in. And ofcourse they wouldn’t give me my money back to go somewhere else I have photos I’ll be posting.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello leonor, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Amanda

Disliked: Staff & service, property conditions & facilities
No ice machines working. Staff unhelpful. Hot and too expensive. No service. Extremely inconvenient and not worth the money.
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Amanda,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and also our service. We hope to someday have another opportunity to host your stay.

6/10 Okay

Lfili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Lfili,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the facility. The person who checked me in was very nice.
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hi Caroline,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Sanjuanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy buen hotel fui por un fin d semana y muy agusto, limpio, tranquilo, apesar q ahi muchos trabajadores d la linea no habia ruidos a la hra q salian a trabajar muy amable la chica q nos recibio pedi cambio d toallas al siguiente dia y muy guapas nos cambiaron cobijas limpiaron el baño apesar q solo pedimos las toallas
Stayed 2 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hi Sanjuanita,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

renee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and well maintained
Stayed 2 nights in Jul 2023
Response from Manager on 22 Jul 2023
Hello renee,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

cheri

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
The facility was not ADA compliant. They advertised breakfast on the internet yet they told us there was no breakfast because of the safety of their employees. Really then take it off the internet. We were charged a $150 security fee which I am wi about getting back. I would not recommend this hotel.
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul 2023
Hello cheri,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Prisclla

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK,easy to get in and out
Stayed 1 night in Jul 2023
Response from Manager on 21 Jul 2023
Hi Prisicilla,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you aga

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff the best they made me avoid deal and very coop
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Grant,Thank you for taking the time to share. We appreciate your feedback regarding our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.