Property entrance

Reviews of Park Lane New York

4.5 out of 5
Park Lane New York
36 Central Park S, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 798 reviews" "
Rating 8 - Good. 150 out of 798 reviews" "
Rating 6 - Okay. 75 out of 798 reviews" "
Rating 4 - Poor. 35 out of 798 reviews" "
Rating 2 - Terrible. 40 out of 798 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Esra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice view, don’t like carpets in the room floor
Stayed 7 nights in Apr 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing.
Stayed 2 nights in Apr 2024

6/10 Okay

Joy

Travelled with family, Travelled with family and small children
Disliked: Amenities
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service. We will be staying here again.
Stayed 5 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 Excellent

Rajika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
Stayed 6 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

10/10 Excellent

Jeni

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff and location were great. Good sized room. Lots of chips and dings in the paint in the room - recommend a touch up.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Jeni,Thank you for sharing your comments. We're elated that you enjoyed our fantastic location and found the size of your room at Park Lane Hotel New York to be satisfactory. We appreciate your suggestion about minor aesthetic improvements. Our team will carefully consider it for future updates to ensure our guestrooms are kept in top shape. We hope to have the pleasure of hosting you again in the future.Warm RegardsRobert Macneil

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Ara,Thank you for your recent stay at Park Lane Hotel New York. It's delightful to hear that we had the pleasure of hosting a satisfied guest. We are truly grateful for your support and we look forward to welcoming you back in the future.Yours sincerely,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

8/10 Good

Mobeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had an IT issue so was unable to have a key card to access the room through out the stay, we had to keep asking security to let us into our room
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Greetings Mobeen,It's pleasing to hear that your overall experience at Park Lane Hotel New York was positive. We acknowledge the inconvenience related to the room access issue during your recent stay. Our team is always looking for ways to enhance each guest's experience and we're taking appropriate measures to correct this situation. Trust that normally our services are seamless and this issue was a rare occurrence. Looking forward to welcoming you back for a smoother experience next time.Warm RegardsRobert Macneil

10/10 Excellent

Vickie, San Jose

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Hello Vickie,It's wonderful to hear that you had a positive experience at the Park Lane Hotel New York. Our team looks forward to having the pleasure of welcoming you back in the future. Thank you for taking the time to rate us!Sincerely,The Park Lane TeamWarm RegardsRobert Macneil

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service is very friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Greetings Jasmine,We're glad you enjoyed the warm conduct of our front desk team members at Park Lane Hotel New York. Their aim is to provide top-notch service and ensure all our guests feel welcome. Your positive feedback is greatly appreciated. We hope to see you again soon for another pleasant experience!Warm RegardsRobert Macneil

10/10 Excellent

Long

Stayed 5 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Greetings Long,We're thrilled that you had a great experience at Park Lane Hotel New York. It's wonderful to know our efforts to provide an outstanding stay are appreciated. We look forward to your next visit. Thanks again for choosing our hotel.Warm RegardsRobert Macneil

10/10 Excellent

Mariel, Pembroke Pines

Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Greetings Mariel,It's wonderful to see the top rating you've given us. We're pleased that you had such a positive experience at Park Lane Hotel New York. Your satisfaction is our team members' greatest reward. We hope to have the chance to host you again in the near future.Warm RegardsRobert Macneil

10/10 Excellent

Ulterra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great service and right by Central Park and 5th Ave. perfect location too!
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Greetings Ulterra,Thank you for taking the time to share your experience. On behalf of all Park Lane Hotel New York team members, we're glad to hear you appreciated our prime location and the services provided. We hope to have the chance to welcome you back on a future visit to the area.Warm RegardsRobert Macneil

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a classic NYC vibe. The staff is very welcoming and friendly. Spacious rooms with large windows. Excellent location across from Central Park and walking distance to many attractions. Would stay again for sure.
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Greetings, Angela,It's delightful to hear that the Park Lane Hotel New York was able to provide you with a true New York experience. The welcoming nature of our colleagues, coupled with our roomy accommodations with oversized windows, seems to have made an impression. The fact that you appreciated our prime location right across from Central Park and within strolling distance of numerous city highlights warms our hearts too! We're thrilled you'd choose to stay with us again and we look forward to that opportunity.Warm RegardsRobert Macneil

10/10 Excellent

Lenny

Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Greetings Lenny,Seeing your high rating fills us with joy! It's wonderful to know you had a splendid experience at Park Lane Hotel New York. We can't wait to welcome you back on your next visit.Best regards.Warm RegardsRobert Macneil

10/10 Excellent

Ravi

Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for sharing, Ravi!At Park Lane Hotel New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Warm RegardsRobert Macneil

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was priceless!!!
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Greetings Penny,We're thrilled to hear that you enjoyed the stunning sights from Park Lane Hotel New York. It indeed is priceless! We are looking forward to welcoming you back soon.Warm RegardsRobert Macneil

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Anthony,We're delighted to see your positive rating for Park Lane Hotel New York! It's fantastic to know you had a pleasant experience. We hope to have the opportunity to welcome you back soon. You're always welcome!Warm RegardsRobert Macneil

10/10 Excellent

DR. GARY M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for taking the time to leave this wonderful rating, Gary! We hope to see you again soon at Park Lane Hotel New York so we can share yet another amazing experience!Warm RegardsRobert Macneil

10/10 Excellent

Abdalnasser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for this excellent rating, Abdalnasser!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Lane Hotel New York! We'd love to host you again someday for yet another unforgettable visit.Warm RegardsRobert Macneil

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with this hotel. Exceptional service, pleasant rooms. Can’t wait to come back during summer days ❤️
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Greetings Danielle,It warms our hearts to know that you've fallen in love with Park Lane Hotel New York. Thank you for your kind words about our extraordinary service and delightful rooms. We're just as excited as you are about your return visit during the summer. We can't wait to offer you another memorable experience.Warm RegardsRobert Macneil

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Greetings Jennifer,Your perfect rating of Park Lane Hotel New York fills us all with joy. We're delighted our services met your expectations and hope to welcome you back on your next visit to New York. Our colleagues are ready to create another memorable stay for you.Best Regards.Warm RegardsRobert Macneil

10/10 Excellent

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and friendly.
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Hello Anahit,Your kind words are truly appreciated. It's delightful to know you found Park Lane Hotel New York pleasing, and our team delivered on their promise to ensure a warm, welcoming environment. We look forward to having you stay with us again.Warm RegardsRobert Macneil

10/10 Excellent

Atousa

Stayed 5 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Greetings Atousa,We're delighted to see your perfect rating of Park Lane Hotel New York. We trust you had a memorable stay and look forward to welcoming you back in the near future.Thank you for choosing us for your New York stay!Warm RegardsRobert Macneil

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing, attentive staff! There were some surprising additional fees due upon arrival that were quite a bit more than was advertised by Expedia. In my opinion, the hotel and location was well worth the cost, but I believe they should be a bit more up front about their costs.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Greetings Sabrina,We are thrilled to hear your positive comments about the Park Lane Hotel New York and its team members. Your commentary on the fees is noted and we appreciate your understanding. For any such detail not clearly outlined by third-party platforms, we recommend reaching out to us directly. Offering a memorable stay to our guests is our commitment and your feedback helps us achieve it. We hope to welcome you back soon.Warm RegardsRobert Macneil

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View the d the city was great. The bathroom could have used hooks for towels.
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Greetings Juan,Thank you for sharing your feedback regarding your stay at Park Lane Hotel New York. We're happy to hear that you appreciated our stunning city views. Regarding your note on bathroom enhancements, we appreciate your suggestion. We continually aim to improve guest experience, and your input is valuable. We hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything fine exept the surrondings .
Stayed 4 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Greetings Rafael, we're thrilled to hear your stay at Park Lane Hotel New York was enjoyable. We're sorry to hear your impressions of the surroundings didn't meet your expectations. Despite this, we hope your overall experience was positive and we look forward to welcoming you again in the future. Safe travels!Warm RegardsRobert Macneil

10/10 Excellent

OMAR

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, walking distance from Central Park and fifth avenue
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Greetings Omar,We're glad the Park Lane Hotel New York's prime location added to the enjoyment of your stay. Our proximity to Central Park and Fifth Avenue is indeed convenient for many travellers. It's rewarding to know that you've had a wonderful experience and we look forward to hosting you again soon.Warm RegardsRobert Macneil

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Central Park and 5th Avenue. Clean rooms. Friendly accommodating staff.
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Greetings Steve,It's wonderful to hear that you appreciated the prime location of Park Lane Hotel New York, situated conveniently near Central Park and the famed 5th Avenue. We're also thrilled to know that our hygienic rooms and our friendly, attentive team members added positively to your stay. We hope to have the pleasure of your company again in the future.Warm RegardsRobert Macneil

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great stay! only issue arose when we stayed an additional night and our room was smaller
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Greetings John! We're thrilled that you enjoyed your stay at Park Lane Hotel New York. While we regret to learn that the room for your extended stay didn't match the comfort of the first one, our aim is to provide an enjoyable experience for every guest. We appreciate your feedback and we've taken note of your experience for future improvements. We truly hope to host you again in the future for an even more satisfying stay.Warm RegardsRobert Macneil

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Greetings Christina,We're thrilled to see your perfect rating of Park Lane Hotel New York. It's wonderful to know we met your expectations and we look forward to your next visit. Thank you for choosing us for your stay! Safe travels until we meet again.Warm RegardsRobert Macneil

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Greetings Katherine,We're elated that your stay at Park Lane Hotel New York earned a good score. It's always our aim to provide a delightful experience. We look forward to welcoming you back whenever your travels bring you to New York. Thank you for your time in rating us.Warm RegardsRobert Macneil

10/10 Excellent

Atousa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Greetings Atousa,Thank you for the perfect rating. We're thrilled you had a wonderful experience at Park Lane Hotel New York and we hope to have the pleasure of welcoming you back in the near future.Warm RegardsRobert Macneil

10/10 Excellent

Valerio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Valerio,We're thrilled that you enjoyed your stay at the Park Lane Hotel New York. Ensuring a great experience for our guests is at the heart of what we do. We sincerely hope to welcome you back soon for another wonderful visit.Warm RegardsRobert Macneil

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always fantastic place!
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Greetings Natalie,Your kind words are greatly appreciated. We're overjoyed to learn that you consistently find Park Lane Hotel New York fantastic. Thank you for making us your go-to hotel in the city; we're eager to welcome you back on your next visit.Warm RegardsRobert Macneil

6/10 Okay

Maria, key biscayne

Very old and dusty rooms hotel. Need a renovation.
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Greetings Maria,We appreciate your feedback and your suggestions for improvements. It is regrettable to hear about your dissatisfaction with the room's condition. We are certainly dedicated to ensuring our hotel meets all of our guest's standards. Please know that continuous maintenance and upgrades are a part of our ongoing commitment. Your comments will be shared with the relevant team members as part of this process. Thank you for helping us strive to improve the guest experience.Warm RegardsRobert Macneil

10/10 Excellent

Linda, Fort Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for the fantastic rating, Linda!We strive to make all of our guests feel welcome and relaxed during their time at Park Lane Hotel New York! We can't wait to see you again soon.Warm RegardsRobert Macneil

6/10 Okay

Sandro

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Not the best food
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Sandro,We appreciate your feedback, and it's unfortunate to read that you did not thoroughly enjoy the dining experience at our hotel. We continually aim to provide a wide variety of options that cater to different palates. Rest assured we will take note of your remarks and work towards enhancing our culinary offerings in the future. Thank you for staying with us at the Park Lane Hotel New York, and we hope this isolated concern will not deter you from returning.Warm RegardsRobert Macneil

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and so nice. What a wonderful stay.
Stayed 5 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Hello Robert,Thank you for sharing your delightful experience at the Park Lane Hotel New York. We're thrilled to know our team members met your expectations and made your stay enjoyable. Your kind words are much appreciated. We eagerly look forward to welcoming you back for another wonderful stay.Warm RegardsRobert Macneil

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and was just remodeled in an upscale modern vibe. It has three nice restaurants and a bar overlooking Central Park. Totally awesome!
Stayed 4 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Gary,We are overjoyed to hear that you appreciated the recent updates made to the Park Lane Hotel New York. It's delightful that the modern and upscale ambiance resonated with you. We're also thrilled that our dining options and Central Park views enhanced your visit. Your awesome feedback is truly valued, and we cannot wait to welcome you back for another exceptional experience.Warm RegardsRobert Macneil

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2024
Response from General Manager on 21 Mar 2024
Greetings Daniel,Thank you for choosing to stay at Park Lane Hotel New York. It's great to see a perfect rating, which suggests that you had a memorable experience with us. Nothing pleases us more than providing our guests with a service that exceeds their expectations. We're looking forward to hosting you again in the future.Best regards.Warm RegardsRobert Macneil

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant.
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Michael,It is wonderful to hear that you appreciated the sophistication of the Park Lane Hotel New York. We continuously strive to offer a refined atmosphere for our guests. We sincerely hope to see you again in the future.Warm RegardsRobert Macneil

10/10 Excellent

Kathleen, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location on Central Park South - easily walkable to tourist sites and dining.
Stayed 2 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Kathleen,We're thrilled to learn you appreciated Park Lane Hotel New York's appealing location near Central Park South. It's wonderful it provided easy access for you to tourist sites and dining options. We hope to welcome you back for another excellent stay in the future.Warm RegardsRobert Macneil

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Park Lane. Friendly staff, excellent food and drinks, clean, and easy walking distance to shopping and restaurants. Can’t wait to go back!
Stayed 2 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Hello James,We're thrilled to hear you had such an enjoyable experience at Park Lane Hotel New York. Our team members always strive to provide friendly services and we're glad that you enjoyed our delightful cuisine and beverages. It's great to know our prime location made your exploration easier. We're eagerly anticipating your return visit.Warm RegardsRobert Macneil

10/10 Excellent

jonathon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment at the front door the door man and all the staff of all ages in every department were totally genuine gracious kind with excellent service I would give ten stars if I could - Marie and Leo were at the coffee shop to say goodbye leaving with the feelings of we can not wait to return :) we have stayed before and we will again THE BEST HOTEL IN TOWN ! missing you already!!!
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Jonathon,We're thrilled to hear such glowing feedback about your experience at the Park Lane Hotel New York. It's wonderful to hear how our door personnel and team members across all departments made you feel welcomed. Kudos like yours to Marie and Leo are especially cherished. We can’t wait for your next visit which, from your kind words, seems it cannot come soon enough! It’s reviews like yours that remind us why we love what we do. Thank you for considering us the best hotel in town. We're missing you too!Warm RegardsRobert Macneil

10/10 Excellent

Emiljan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Emiljan,Thank you for sharing your positive rating following your stay at Park Lane Hotel New York. It's heartwarming to know you had a wonderful experience. We eagerly anticipate your return for another memorable stay.Best wishes.Warm RegardsRobert Macneil

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 20 Feb 2024
Thanks for the outstanding rating, Susan!We're delighted your time at Park Lane Hotel New York was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Warm RegardsRobert Macneil

10/10 Excellent

Sunil, San Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Sunil,It's fantastic to see your perfect rating for Park Lane Hotel New York on Expedia. We're overjoyed knowing we were able to meet, if not exceed, your expectations during your stay with us.We sincerely hope the next time you're in the city, we'll be your preferred destination!Warm RegardsRobert Macneil

10/10 Excellent

Mitchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The service is exemplary. A better option for breakfast would have been nice.
Stayed 3 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Greetings Mitchell,We're thrilled to hear that you found Park Lane Hotel New York agreeable, especially noting our exceptional service. Your constructive feedback regarding the breakfast selection is also appreciated, and we're always looking for ways to improve our offerings. We look forward to hosting your next stay in New York.Warm RegardsRobert Macneil