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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
30 Access Highway, Caribou, ME

Reviews

6.8
Rating 10 - Excellent. 5 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 7 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Francesca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bedding, toilet and sink were clean and satisfactory for a 1 night stay. However, all the countertops were grimey with drink rings, stickiness. The bathroom floor was white and in obvious need of mopping. I had to chisel something brown and gross off the floor and wipe down all of the countertops myself. The rug was crusty feeling between the door and bathroom. There were almost no outlets to plug in phones. The bar in the shower was missing allowing water to enter the holes and create nastiness behind the unit and probably in the lower room ceiling. With all the cleanliness issues, I can't imagine eating the continental breakfast. Outside the room, the carpets were muddy. There was renovation trash thrown up against the side of the building. The outside trash was overflowing. Would not stay here again, would not recommend. .
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
It's unfortunate that your time with us was not the ideal one we strive to create. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Guest Services

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing we left justbl a few hours ago, ive stayed in many hotels. This was FANTASTIC from when you first walk in its anamazing sight from start to finish and the staff is amazing. I recommend everyone to stay in this hotel and to share in this fantastic Experience :)
Stayed 1 night in Apr 2024
Response from Guest Services, Quality Inn & Suites Caribou on 17 Apr 2024
Hello Dalton,Thank you! It brings us much pride and joy to read all your positive comments, how impressed you were with the delicious breakfast, and the excellent service provided by our team members. We are quite grateful for your enthusiastic recommendation of our NEW Quality Inn and Suites Caribou. Your amazing feedback truly means a lot to us.We will look forward to the pleasure of hosting you in the near future!With gratitude,Guest Services

6/10 Okay

Bakulesh

Travelled with partner
Noisy
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that noise issues caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we're glad to know that you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, Guest Services

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Apr 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Guest Services

2/10 Terrible

isabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Quality Inn & Suites Caribou on 1 Apr 2024
Dear Isabel,Thank you for choosing our NEW Quality Inn & Suites Caribou. We view your rating as a missed opportunity to provide you with the stellar and seamless experience we promised. We hope in light of our enviable location, beautiful facilities, and our commitment to impeccable service, that you will consider visiting us again so we may have the opportunity to provide you with the flawless experiences we are known to create. Our team will be happy to welcome you back.Kind regards,Guest Experience Manager

6/10 Okay

Allen

The bed was very hard!!!!!!!
Stayed 3 nights in Feb 2024
Response from Guest Experience Mgr, Quality Inn& Suites Caribou on 30 Mar 2024
Dear Allen,Thank you for your review. Our NEW Quality Inn & Suites provides the best value in Caribou with a convenient and enviable location, and with modern and meticulously detailed rooms. We love that you appreciated this! We have received rave reviews about the comfort of our beds and bedding but we are fully aware this is a personal experience and preferences vary. Your review will be taken into consideration as we continue to deliver stellar experiences. We are hopeful that we will have the pleasure of your company again and we certainly look forward to that.Kind regards,Guest Experience Manager

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on 19 Feb 2024
I am saddened to learn that your experience with us was not the memorable one we intended. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Guest Services

10/10 Excellent

Andrea, Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 19 Feb 2024
We are genuinely thankful for your extraordinary rating! Your 5-star feedback inspires us and is an indication of the hard work we invest in creating memorable experiences for our esteemed guests. We're extremely pleased that you enjoyed your stay with us. Rest assured, we eagerly anticipate your return, determined to make your next stay even more special and satisfying.Regards, Guest Services