Search Hotels Near Cardiff Tourist Information Centre, Cardiff

"Friendly staff good location found the room quite dusty, the bed was very uncomfortable."

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn! Would not stay again. "

"good location with good pool and friendly staff"

"There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally. "

"No fridge , no safe , no PowerPoint near bed side , no usb ports , felt like a motel disguised as a hotel . Rude staff. Interest to ask for trolley etc . Not allowed to go to carpark via resteraunt . Why walk all the way around with luggage makes no sense . Cardiff generally friendly city this was terrible ! Tv not working in one room as internet not working . No one cares . No one should stay here . "

"Clean and quiet"

"Clean room. Polite and warm staff. Loved the city view from the top floor."

"Easy to access hotel, great facilities, 3 min walk from train station, taxi service 3 min walk, very clean and tidy hotel, very friendly staff"

"Excellent location being so close to Cardiff Bay and free parking as hotel guest is nice. You can tell the property is quite dated though and could do with some upgrades to rooms. Our air con did not seem to be working or not strong enough so that could be an improvement. Didn't try the restaurant but the bar area seemed nice and relaxing to sit and lounge."