Exterior

Reviews of Vale Resort

4 out of 5
Vale Resort
Hensol Park, Hensol, Pontyclun, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 766 reviews" "
Rating 8 - Good. 220 out of 766 reviews" "
Rating 6 - Okay. 73 out of 766 reviews" "
Rating 4 - Poor. 27 out of 766 reviews" "
Rating 2 - Terrible. 16 out of 766 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
First the poor points- executive room booked - shower door missing led to water over bathroom floor, poor workmanship of not finishing the sealing of the shower control. No towel rail to dry towels. Glass shard in shower which I stepped on and it embedded in my foot. Shower tray dirty not been cleaned properly. Bedroom floor not hoovered well as found a very large needle which was waiting to be stepped on. Little things like this leave an impression of not really caring. Housekeeping need to raise their game as I’m not sure I’d return. Positives- staff were great especially when the issues of glass, needles and poor cleanliness were raised. Bar staff were great nice range of bar meals and good selection of drinks. Overall I feel standards in some areas have slipped and that’s a shame.
Stayed 1 night in Jan 2024

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service
Excellent hotel, sub par service
Hotel was lovely, very comfortable bed. The shower wasn’t giving off hot water and when reported to reception there wasn’t so much as an apology, pretty disappointing when you’re paying good money, you expect better service
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay but expected more
It was a nice stay. The room was nice, buffet breakfast was excellent. The pool was fun. The checking in part experience was disappointing. My staff member didn’t offer a smile or communication, we weren’t given a warm welcome. As it was my wife’s birthday stay I felt more could have been done.
Stayed 1 night in Nov 2023

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Vale Resort at it,s Best
Attended a family wedding. Couldn’t,t have been better. X
Stayed 1 night in Oct 2023

8/10 Good

Nick

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
Decent rooms but amenities need some attention
I had booked the Vale because of the pool and spa facilities. However, the pool facilities which are included in the hotel stay are a bit dated and could do with some renovation. I ended up hardly using the facilities because of this. The room itself was very nice, comfy and spacious. Could have done with a better clean of the floor as was lots of hair in the bathroom. The staff were nice, but didn't make an effort to be overly friendly and welcoming.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Minor changes to make it great
Good facilities- gym in particular. But check in was slow (our booking not showing), resolved by lovely staff who seemed to be doing their best, but systems not efficient. Some decor tired and cleanliness lacking (eg dirty grout). Little things that could and should be sorted out. Serving staff in bar and at breakfast lovely and attentive
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023

10/10 Excellent

Allison

Stayed 1 night in Aug 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Enjoyed our stay.we used the swimming pool and the spa facilities all very good.Room was spotless clean. Would stay here again
Stayed 1 night in Aug 2023

6/10 Okay

Elena

Business traveller, Travelled with partner
Liked: Staff & service
Noisy in the night, somebody was banging on the door at 4:30 am. Room and balcony not very clean. Stained carpet. Dated hotel, overpriced and overrated.
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale Resort Relaxing Break
Great stay overall just for a couple of days relaxation. Room was spotless and huge very comfortable and clean great bathroom and views of the resort. Bar food was excellent if a little pricy but so delicious we ate in both nights! Breakfast however was disappointing both days food burnt or undercooked very fatty bacon and always cold. Limited selection of cereals and continental foods. Not appetising totally opposite to evening bar food and will not have breakfast here again! Staff quite friendly particularly reception but nar and restaurant staff look unhappy and would rather be elsewhere! Jacuzzi and steam room not great at all limited space to relax aerobics class booming far from a relaxing day at the pool so we went walking instead. Golf bar and staff much more welcoming.
Stayed 2 nights in Aug 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Mark

Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Victoria

Stayed 2 nights in Jun 2023

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great gym and spa. Very clean and comfortable rooms.
Stayed 4 nights in May 2023

8/10 Good

Gaynor

Stayed 1 night in May 2023

10/10 Excellent

Becky

Stayed 1 night in May 2023

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities with golf, pool, sauna, gym. The rooms are really nice with a quality bathroom and shower. The views are good and the staff are friendly and helpful. I can't fault it.
Stayed 1 night in May 2023

10/10 Excellent

Rafal

Stayed 1 night in May 2023

8/10 Good

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kayleigh

Stayed 1 night in May 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a few times now. Nice large rooms
Stayed 1 night in May 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Wonderful hotel, Thankyou
Stayed 1 night in May 2023

6/10 Okay

Barnie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel and resort in a beautiful area
We found the hotel staff very helpful and friendly and would go out of their way to make sure you were looked after would recommend the hotel to friends and family the grounds and the surrounding area is stunning .
Stayed 1 night in May 2023

10/10 Excellent

NAVTEJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023

4/10 Poor

Jessi

Stayed 1 night in Apr 2023

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jaime

Stayed 1 night in Apr 2023

10/10 Excellent

Helen

Stayed 1 night in Apr 2023

10/10 Excellent

Nigel

Stayed 1 night in Mar 2023

6/10 Okay

Hiral

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Alyn

Business traveller
Liked: Cleanliness
average
The hotel itself is tired and in bad need of a refurbishment, when you look at the lovely grounds its on its a shame it isn't fitting with the grounds. it has a very hospital like feel to it with the old style doors and the food in the restaurant is very average. Rooms are ok and clean but also in need of a significant refurb. I will be in Wales again next week and wont return to this hotel.
Stayed 3 nights in Feb 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, room comfort
Very enjoyable- dinning are run by youngsters who struggled at times
Stayed 2 nights in Feb 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Owen

Stayed 1 night in Feb 2023

10/10 Excellent

Sian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Neville

Stayed 1 night in Feb 2023

6/10 Okay

Angus

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Cath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An amazing venue and area staff very polite and helpful
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
There were multiple cob webs on the walls and ceiling within the room. The bed requested was a double but it was two single beds pushed together which was uncomfortable. Other than that, a decent room and stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Stayed because we were attending an event at Hensol Castle. The hotel provided a shuttle from the Vale to Hensol. Excellent facilities, spotless through out, and great breakfast choices. Wish they had a coffee machine for Lattes but that's me being picky
Stayed 1 night in Dec 2022