Exterior

Reviews of The Royal Lodge

4 out of 5
The Royal Lodge
Symonds Yat East, Ross-on-Wye, England

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 251 reviews" "
Rating 8 - Good. 91 out of 251 reviews" "
Rating 6 - Okay. 50 out of 251 reviews" "
Rating 4 - Poor. 13 out of 251 reviews" "
Rating 2 - Terrible. 8 out of 251 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

KarenCraig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, undisturbed sleep. Lovely views of the river from room no.19. Nice big bath. Nice and warm throughout the hotel. Mattress a bit firm for my liking
Stayed 1 night in Mar 2024

10/10 Excellent

Ingela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly helpful and friendly staff
Stayed 1 night in Mar 2024

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely retreat
Lovely friendly hotel. The dining room was a lovely space with a log burner and you could take your dog. We had an afternoon tea, evening meal and breakfast. All excellent meals. Wine a bit pricey though. We had a double aspect room overlooking the Wye - view beautiful especially with the autumn colours. The walks were literally outside the front door and Symonds Yat rock was directly behind us. Rained a bit but the hotel was a cosy warm sanctuary from the elements. Staff were all very pleasant. Would definitely go again.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Great location but the hotel was very disappointing. Tiny room for a family of 3, despite the promotional photos suggesting otherwise. The beds are decades old and very uncomfortable. The room smelt musty and the anaglypta wallpaper is so out of date. Staff are uptight, and not very welcoming. Breakfast is not included in the price, and starts at £10.95 for a basic continental. Full cooked breakfast is an eye watering £15.95! Car parking is not included in the price, which was an extra £7 a night. At check out, I was overcharged for 8 breakfasts, and had to convince the employee that three of us stayed for two nights, making it only 6 breakfasts. This place could be great, but it isn't. If you're looking to book, head for The Old Ferrie Inn, just opposite on the West. Great service, friendly staff, delicious food and good prices.
Stayed 2 nights in Sep 2023

8/10 Good

Noam

Liked: Cleanliness, staff & service, room comfort
Good
The hotel is a bit old and in need of some modernization but this is reflected in the price. Otherwise, it is clean and maintained. The staff was very friendly and the location of course is a winner.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

francis

Shame
Some rocks hit the hotel from a cliff landslide and as a precautionary measure we had to evacuate. Fully understand but the alternative accommodation was a premier inn on the M50. Not quite the relaxing night in the Forest of Dean we were planning. So fed up we drove home in the morning. Would have expected more compensation from the hotel for kicking us out. Fully understand the situation, and they managed it really well, the hotel was perfectly fine just ruined the end of our holiday. Would have been nice for them to pay for our dinner or offered us another night in the hotel.
Stayed 1 night in Aug 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Friendly staff and beautiful location.
The location is great. It is right by the river. It has a lovely garden area overlooking the river. It’s also the very end property, so you don’t feel boxed in. You can do a 5 mile circular walk right from the front door. The last part is on the hand pulled ferry. The only real problem was the hardness of the mattress on the bed and the fact that there was no lift. You had to lug your baggage up to your room. I think they could to with a bell boy to help you. Overall we had a good stay, but it could be better with a few changes.
Stayed 2 nights in Aug 2023

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Very good food and value for money. Lovely views of the river. We will be returning.
Stayed 3 nights in Jul 2023

8/10 Good

Anthony

Travelled with family
Lovely stay
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night as we had a funeral to go to in the area. The hotel was very comfortable and the staff were friendly and helpful. It was very good value for the money.
Stayed 1 night in Jul 2023

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness
The location and closeness to good walks. However the upper floor rooms are not well insulated against noise from the other rooms or corridor.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should really keep the Royal Lodge a secret !
A great hotel in a superb setting with brilliant friendly staff
Stayed 4 nights in Jul 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort
The royal lodge was a tad tired and the parking over priced as the hotel owns parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Neville

Stayed 1 night in Jun 2023

8/10 Good

Simon

Stayed 1 night in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, staff, and food at a very good price. Being super picky the shower & taps didn't work too well, and the TV remote only worked when 2' from the TV. But thoroughly enjoyed my stay - thanks.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria Julia

Stayed 1 night in May 2023

6/10 Okay

Darren Wingrove

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Basic accommodation, bar/ restaurant lacking atmosphere. Don’t expect to eat after 8pm. Clean but dated/basic room.
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

6/10 Okay

Keith

Stayed 1 night in Aug 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a beautiful location. I arrived very late. Staff were accomodating and helpful. Room was very clean and all required amenities were at hand. This trip was for business, but will definitely be coming back.
Stayed 1 night in Jul 2022

6/10 Okay

richard

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were helpful. That was the best part. WiFi hardy worked with minimal signal, shower was cold, no blackout curtains so room was light at 5am. The room was very hot and I would expect to find a fan in the room considering the heat wave at the time, but unfortunately not.
Stayed 1 night in Jul 2022

6/10 Okay

Nik

Stayed 1 night in Jun 2022

4/10 Poor

John

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a lovely weloming staf
Excelllent stay and the staff were excellent. Food good but a little expensive. Attended with aged people which found it difficult to get up the stairs. No facilities to help them, even though staff were great
Stayed 1 night in Apr 2022

8/10 Good

Nathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Good
Stayed 4 nights in Nov 2021

6/10 Okay

Tim

Business traveller
Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service
Great food
A pleasant hotel but definitely not 4 star, food was very good with huge portions. Room very basic but clean
Stayed 2 nights in Nov 2021

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately a dated hotel. The location and food though are excellent. The staff are very helpful and friendly. Wi-Fi is dire.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Absolutely stunning location. Had a small issue at check in which was sorted out quickly. Food including breakfast seemed quite expensive for what you got, but it was nice enough. Just a few tweaks needed I think to make this hotel great
Stayed 1 night in Oct 2021

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot
Great place
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely location and wonderful staff
Stayed 1 night in Oct 2021

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We had an amazing stay. Took our dog with us as part of my birthday celebrations and the welcome, service and overall stay was superb. We will definitely be returning.
Stayed 1 night in Sep 2021

6/10 Okay

Simon

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

wayne

Liked: Cleanliness, room comfort
Has character but we wouldnt stay again
Cant say we enjoyed the hotel too much to be honest, the tv was ridiculously small, there was a post in the middle of the room that i managed to walk into in the middle of the night and there was no option to purchase a hot drink from the bar after a late night walk along the river (tea and coffee were provided in the rooms but neither myself or fiancè drink them, we were looking for a late night hot chocolate to wind down with) The rooms could do with updating and the headboard on the bed was sticky and our hair was stuck to it when we woke up However the staff were amazing, very polite and couldnt do enough for us during breakfast which was more than exceptional The surroundings in Symonds Yat are breathtaking, The food is also expensive, you would be better off going to the Saracens Head pub upstream from the hotel, food there was superb and reasonably priced We were almost charged for parking a motorcycle too, but to be fair to the hotel staff this fee was waived when i mentioned we came in on a bike
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Amazing location with friendly staff. The hotel welcomes dogs which is why i choose this hotel. Hotel is a little tired in areas and carpets needs replacing desperately or even better wouls be wooden floors in a hotel with walkers and dogs in But overall a good place to stay.
Stayed 2 nights in May 2018

2/10 Terrible

Dermot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location very friendly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Location
Been to this hotel many times just a couple of things breakfast could of been warmer staff told but same again the morning after and now charging to park over night £6
Stayed 2 nights in Mar 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great. Breakfast. Dinner was overpriced. Beer was so so. Better bar and food at the pub up the road.