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Mercure Cardiff North Hotel

Star Rating
3 out of 5

Information

Reviews

3.9 / 5Good
789 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    University Hospital of Wales (UHW)
    4 min drive
  • Popular Location
    Cardiff University
    10 min drive
  • Restaurant
    Waterloo Tea
    28 min walk
  • Restaurant
    Juno Lounge
    29 min walk
  • Airport
    Cardiff (CWL-Cardiff Intl.)
    34 min drive

Choose your room

Book online or call:

020 3564 4853

Your dates need to occur after 2019-10-18. Try updating your dates to see prices for your trip.

    About this area

    Cardiff

    Located near the boardwalk, The Cardiff North Hotel By AccorHotels is in Cardiff's Llanedeyrn neighbourhood, a walkable area with good shopping. National Museum Cardiff and New Theatre are cultural highlights, and some of the area's notable landmarks include Cardiff Castle and Llandaff Cathedral. Looking to enjoy an event or a game? See what's going on at Cardiff Motorpoint Arena or Principality Stadium. Our guests appreciate the hotel's central and quiet location.

    What's nearby

    • Popular Location
      University Hospital of Wales (UHW) - 4 min drive
    • Popular Location
      Cardiff University - 10 min drive
    • Popular Location
      Cardiff City Hall - 11 min drive
    • Popular Location
      National Museum Cardiff - 11 min drive
    • Popular Location
      New Theatre - 12 min drive

    Getting around

    • Heath High Level Station - 5 min drive
    • Cardiff (CWL-Cardiff Intl.) - 34 min drive

    Restaurants

    • RBG — 1 min walk
    • Waterloo Tea — 28 min walk
    • Juno Lounge — 29 min walk
    • Albany Fish Bar — 4 min drive
    • Broadway House — 4 min drive

    About this property

    Mercure Cardiff North Hotel

    A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, 24-hour room service and conference space. All 132 rooms have 20 bedrooms and feature free WiFi. For a bit of entertainment, LCD TVs come with digital channels, and guests can also appreciate conveniences like sitting areas and coffee makers.

    Awards and affiliations

    Green/Sustainable Property
    This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking
    • Extended parking

    Food and drink

    • Buffet breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 10.00 per person
    • 1 restaurant
    • 1 bar
    • 24-hour room service

    Things to do

    • 24-hour fitness centre

    Family friendly

    • Dry-cleaning service
    • Free cots/infant beds
    • Laundry facilities
    • Rollaway/extra beds (surcharge)

    Conveniences

    • Lift
    • Free newspapers in reception
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Dry-cleaning service
    • Laundry facilities
    • Luggage storage
    • Wedding services

    Languages spoken

    • English

    Business services

    • Computer station
    • Meeting rooms
    • Conference centre

    Outdoors

    • Garden
    • Picnic area

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible (may have limitations)

    More

    • Smoke-free property
    • TV in reception

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free cots/infant beds
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Free toiletries
    • Hairdryer
    • Rainfall showerhead
    • Shower

    Entertainment

    • digital channels
    • LCD TV

    Food and drink

    • Coffee/tea maker

    More

    • Connecting rooms available
    • Desk
    • Free newspapers
    • Iron/ironing board (on request)
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone
    • Separate sitting area

    Nearby things to do

    Activities

    • Golf lessons
    • Golf
    • Hiking/biking trails
    • Theme parks

    Where to eat

    • RBG – Restaurant with a bar. Serves dinner. Kids' menu available.
    5 - Excellent
    217
    4 - Good
    358
    3 - Okay
    141
    2 - Mediocre
    46
    1 - Poor
    27
    4.1
    Cleanliness
    4.1
    Service and Staff
    3.9
    Amenities
    3.8
    Property condition

    5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Oct 2019

    5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Oct 2019

    3/5

    Nice enough place, clean for the most part and comfortable. Some tea and coffee available, however only two mugs and these were not replaced, nor did we have the means of washing them. Breakfast was okay. We had no forewarning that the building is under construction and we had builders walking on the scaffolding directly outside our window, meaning we had to keep the curtains shut to maintain privacy. Therefore left in a dark room, with the noise. Unfortunately, a few members of staff are in much need of stronger hospitality skills. Our check-in and check-out staff were pleasant enough. Google maps claims that the hotel is permanently closed, before our trip I felt better about contacting the hotel myself to double check. The staff explained this because they are under new management, but the lady seemed a bit exasperated in telling me this. On our second morning, we attended our breakfast; our room number was mistakenly left off of the list, which wouldn’t have been much of an issue, if not for the staff’s attitude. Rather than being helpful and apologetic, she was immediately hostile up until another member of staff confirmed our booking. The staff would remove empty plates while others were still eating; this made us feel rushed and is simply something I don’t like. On our final morning, housekeeping were in the hallway and a member of staff was almost shouting and swearing excessively. This is incredibly unprofessional and left us feeling a little uncomfortable.

    Stayed 3 nights in Oct 2019

    1/5

    We stayed at the Cardiff North hotel on the night of the 5th of October for one night and booked through Expedia. Upon arrival we were given a double room with 2 single beds even though we booked a double bed as I went down to reception to challenge this the receptionist was already aware and finished my sentence as if I wasn’t the first person to complain about this, but said there was nothing she could do as they were fully booked- this was not ok. When we decided to get some food, the Camembert was cold and upon reheating had to be sent back a second time as it was still cold, the chef had told the waitress he didn’t know how to do a baked Camembert? The rest of our food was then cold. In addition to this, our heater did not work in our room and I had to get reception to turn it on downstairs this was added to the fact when the heating was on it made a loud rattling noise so we had to have it turned off again. As well as a loud heating system, the doors to the rest of the hotel outside our room were loud when being closed which meant we didn’t get much sleep before a big sporting event. The following morning when we went down to breakfast we were met with employees arguing, orange juice that was fermented so had to be removed and warm milk. Overall a terrible experience and not what we would expect from any basic hotel.

    Stayed 1 night in Oct 2019

    1/5

    Extremely noisy and uncomfortable hotel stay

    Awful stay!! The room was extremely noisy and the bed uncomfortable. There was a lot of young adults staying who arrived back at the hotel at 3am and thought the whole hotel needed to know about it. This noise and disturbance went on for over half an hour. The opening and closing of the main door on the corridor could also be heard in the room.

    Stayed 1 night in Sep 2019

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