Ratings based on 114 Verified Reviews

4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in a lovely location

Posted 30-Apr-2017
Met by friendly and helpful staff. Our room was second to none with an enormous comfy bed. Excellent dinner and fresh cooked breakfast. We loved our overnight stay and will come back for a longer stay.
2 out of 5
by A verified traveller

Posted 07-Feb-2017
We were put in a building away from the hotel even though I am disabled , so had to walk down a road back and forth for for meals or drinks, in the room the carpet was terrible , it had stains all over , so left shoes on as it was uncomfortable walking around bare foot
Comment from Hotel Management
09-Feb-2017 by SImon Daniel, Hotel Management
Thank you for reviewing your stay. I am sorry you are so unhappy. We have a limited number of disabled rooms available, and i cannot find any record that you requested one when you booked. Simon Daniel - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Beds too soft - no support.

Posted 06-Feb-2017 on Ebookers
Rooms were fabulous but mattresses were way too soft and spongy. Staff were amazing and couldn't fault the food. Surroundings very picturesque. Would definitely go again.
Comment from Hotel Management
09-Feb-2017 by sImon Daniel, Hotel Management
Many thanks for your 5/5 review. Simon Daniel - General Manager
5 out of 5
by Ellie

Great escape

Posted 02-Feb-2017 on Hotels
Hotel in beautiful setting. Room and staff excellent. Food really good. My only down side was internet connection in my room. Everything else made my solo trip very enjoyable. I will be visiting again.
Comment from Hotel Management
04-Feb-2017 by General Manager, Hotel Management
Thank you very much for our 5/5 review. I hope you come back soon. Simon Daniel - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Brilliant and beautiful

Posted 01-Dec-2016
Absolutely stunning with excellent views and service. Pool area is brilliant would definetly come back and stay again.
Comment from Hotel Management
02-Dec-2016 by Simon Daniel, Hotel Management
Thanks for our 5/5 review. Simon Daniel - General Manager
4 out of 5
Recommended
for Couples
by A verified traveller from Gloucester

Recent Stay at Ramada, Usk

Posted 27-Nov-2016
Pros: The lovely quiet setting and we had a lovely spacious room. As it is nearing Christmas the courtyard was decorated with lights very welcoming.
Cons: As we are elderly our room could have benefitted from another higher chair to sit on. There was a lovely chesterfield sofa and one high wooden chair.
Lovely hotel in beautiful surroundings. Conveniently placed to travel to Cardiff and Newport. All in all a very pleasant stay - could not fault the staff who were all very friendly and made you feel so welcome.
Comment from Hotel Management
28-Nov-2016 by Simon Daniel, Hotel Management
Thanks for taking the time to re-view your stay with us. Simon Daniel - General manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Devon

Rural location but close to larger towns

Posted 26-Nov-2016
Very pretty location and hotel. Lovely, warm & welcoming staff. Delicious breakfast. Only downside was dirty carpet in my room.
Comment from Hotel Management
28-Nov-2016 by Simon Daniel, Hotel Management
Thank you for your feedback, which we value and wll use. Simon Daniel - General Manager
5 out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Thank you for our 5/5 Review. Excellent!!! Simon Daniel - General manager
1 out of 5
by A verified traveller

Posted 12-Nov-2016
very disappointing experience for 4 days stay, dirty carpets, insects in rooms and broken Bathroom/Toilet.
Comment from Hotel Management
14-Nov-2016 by Simon Daniel, Hotel Management
Thank you for your review, I am sorry you were unhappy. Please contact me directly at the hotel if you wish to discuss this further
4 out of 5
by A verified traveller

Great place to stay and relax

Posted 11-Nov-2016 on Hotels
Excellent place to wind down after a busy day. Very friendly staff and good service.
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Thank for your review. Simon Daniel - General Manager