Ratings based on 111 Verified Reviews

4.3 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Posted 07-Feb-2017
We were put in a building away from the hotel even though I am disabled , so had to walk down a road back and forth for for meals or drinks, in the room the carpet was terrible , it had stains all over , so left shoes on as it was uncomfortable walking around bare foot
Comment from Hotel Management
09-Feb-2017 by SImon Daniel, Hotel Management
Thank you for reviewing your stay. I am sorry you are so unhappy. We have a limited number of disabled rooms available, and i cannot find any record that you requested one when you booked. Simon Daniel - General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Brilliant and beautiful

Posted 01-Dec-2016
Absolutely stunning with excellent views and service. Pool area is brilliant would definetly come back and stay again.
Comment from Hotel Management
02-Dec-2016 by Simon Daniel, Hotel Management
Thanks for our 5/5 review. Simon Daniel - General Manager
4out of 5
Recommended
for Couples
by A verified traveller from Gloucester

Recent Stay at Ramada, Usk

Posted 27-Nov-2016
Pros: The lovely quiet setting and we had a lovely spacious room. As it is nearing Christmas the courtyard was decorated with lights very welcoming.
Cons: As we are elderly our room could have benefitted from another higher chair to sit on. There was a lovely chesterfield sofa and one high wooden chair.
Lovely hotel in beautiful surroundings. Conveniently placed to travel to Cardiff and Newport. All in all a very pleasant stay - could not fault the staff who were all very friendly and made you feel so welcome.
Comment from Hotel Management
28-Nov-2016 by Simon Daniel, Hotel Management
Thanks for taking the time to re-view your stay with us. Simon Daniel - General manager
4out of 5
Recommended
for Everyone
by A verified traveller from Devon

Rural location but close to larger towns

Posted 26-Nov-2016
Very pretty location and hotel. Lovely, warm & welcoming staff. Delicious breakfast. Only downside was dirty carpet in my room.
Comment from Hotel Management
28-Nov-2016 by Simon Daniel, Hotel Management
Thank you for your feedback, which we value and wll use. Simon Daniel - General Manager
5out of 5
by A verified traveller

Posted 19-Nov-2016 on Hotels
Comment from Hotel Management
22-Nov-2016 by General Manager, Hotel Management
Excellent 5/5 review. Thank you. Simon Daniel - General Manager
5out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
Comment from Hotel Management
15-Nov-2016 by General Manager, Hotel Management
Thank you for our 5/5 Review. Excellent!!! Simon Daniel - General manager
1out of 5
by A verified traveller

Posted 12-Nov-2016
very disappointing experience for 4 days stay, dirty carpets, insects in rooms and broken Bathroom/Toilet.
Comment from Hotel Management
14-Nov-2016 by Simon Daniel, Hotel Management
Thank you for your review, I am sorry you were unhappy. Please contact me directly at the hotel if you wish to discuss this further
4out of 5
by A verified traveller

Great place to stay and relax

Posted 11-Nov-2016 on Hotels
Excellent place to wind down after a busy day. Very friendly staff and good service.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Thank you for reviewing your stay with us
5out of 5
by A verified traveller

Posted 06-Nov-2016 on Hotels
Comment from Hotel Management
11-Nov-2016 by General Manager, Hotel Management
WOW 5/5 Thanks!
4out of 5
Recommended
for Families
by A verified traveller from Cockermouth

Very good overall for family.

Posted 27-Oct-2016
Location: Handy for Monmouth
Room 19 toilet door requires joiner attention as it failed to close. Excellent spa pool with steam room and sauna
Comment from Hotel Management
04-Nov-2016 by Simon Daniel, Hotel Management
Thank you for your feed-back