Hotel was good value, clean and provided everything we needed. Close to the train station and good location in Newport.
One costly problem. With no designated parking I checked the hotelwebsite on Saturday morning before my drive. We arrived at the NCP, parked up and checked in. On waking up the next day we were alarmed to find that the car park was locked and closed on Sunday.
As I obtained the parking information from the website I was confident it would be suitable to fulfill my needs and was didn't have to check anything. I was wrong. Despite the hotel endorsing the car park for use it isn't open on a Sunday.
So 3 of the group had to pay for a train home while I stayed another night.
I asked if the room we had used was empty and If I could stay for another night for free/discount as I felt the hotel were partially responsible. I was told no. Had to book another room and check in at 3pm.
Subsequently I complained but no refund or gesture offered at all. However, they have updated their website to now say 'parking closed on Sunday' which is interesting.
So in summary. Good value Hotel, Terrible customer service.