Miscellaneous

Reviews of ibis budget Cardiff Centre

2.5 out of 5
ibis budget Cardiff Centre
Tyndall Street, Cardiff, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1009 reviews" "
Rating 8 - Good. 380 out of 1009 reviews" "
Rating 6 - Okay. 150 out of 1009 reviews" "
Rating 4 - Poor. 70 out of 1009 reviews" "
Rating 2 - Terrible. 57 out of 1009 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Exactly what you want from an inexpensive hotel. Very friendly helpful staff
Stayed 1 night in Mar 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE had just 0ne night stay. The room was very good in all ways. The staff in the reception and dining area were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic basic, clean room. Good price for a budget hotel.
Stayed 1 night in Mar 2024
Response from Kamilla on 25 Mar 2024
Thank you for your review! We're thrilled to hear that you found our basic, clean room fantastic and that you appreciated the good price. We hope to welcome you back soon,Warm regards Kamilla Robak

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff very rude
Stayed 2 nights in Mar 2024
Response from Kamilla on 25 Mar 2024
We sincerely apologize for any inconvenience caused by the behaviour of our staff. Please rest assured that we take your feedback seriously and will address this matter promptly. Thank you for bringing this to our attentionKind regards Kamilla Robak

10/10 Excellent

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pet friendly hotel, it was great to take the dog out and stay out overnight. the room was nice and cosy and clean. the facilities were nice and the breakfast was excellent. for the price you can't go wrong. very enjoyable stay thanks.
Stayed 1 night in Mar 2024
Response from Oksana on 24 Mar 2024
Hi Chris. Thank you for such a warm words, we really appreciate that. We will be happy to see you again.Kind regards.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good area. Close to town centre and train station. Friendly and very helpful . Very clean .
Stayed 1 night in Mar 2024
Response from Kamilla on 18 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel in a very good area, close to the town centre and train station. We're also glad you found our staff to be friendly and very helpful, and that you were impressed with the cleanliness of our facilities. We appreciate your kind words and hope to welcome you back again soon!Kind regardsKamilla Robak

10/10 Excellent

Rhian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In walking distance of the city centre
Stayed 1 night in Mar 2024
Response from Kamilla on 18 Mar 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.Warm regards Kamilla Robak

6/10 Okay

Peter

Travelled with partner
Location is excellent, walkable to city center and arcade. Room floor very dirty. Looks like not clean for ages. No table and chair in the room, very less space in the room to move about. Front desk open 24hrs. Very helpful. Need to pay extra for parking.
Stayed 3 nights in Mar 2024
Response from Kamilla on 18 Mar 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our location excellent, with easy access to the city centre and arcade. However, we apologize for the cleanliness issues you experienced in your room. This falls below our standards, and we'll address it immediately with our housekeeping team to ensure a more thorough cleaning process in the future.Regarding the room space and amenities, we apologize if it didn't meet your expectations. Your comments about the lack of a table and chair, as well as the limited space, have been duly noted. We're glad to hear that our front desk staff were helpful during your stay. Regarding parking, we understand that additional charges may be inconvenient. We'll review our parking policies to ensure they align with the needs and expectations of our guests.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more satisfying stay.Kind regardsKamilla Robak

8/10 Good

Abbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy hotel!
Stayed 2 nights in Mar 2024
Response from Oksana on 6 Mar 2024
Thank you for your feedback. We will be happy to see you again.Kind regards

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Staff couldn't find my booking for a few minutes, which was worrying!! Room was very basic, only 2 towels, no hand towel/ hair towel. Sink in room was blocked and loo roll holder was broken. There's only 2 plugs and they're under the TV so you can't see in a mirror when drying your hair. Bed was clean and comfortable and room was ok for the one night we needed. Parking needs to be booked in advance as it's privately owned and there's no street parking anywhere close by. Easy to walk into Cardiff city centre, just cross the road and go over the bridge.
Stayed 1 night in Feb 2024
Response from Kamilla on 4 Mar 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival due to the delay in locating your booking. We understand that the condition of the room did not meet your expectations, and we apologize for the issues with the amenities and maintenance. Your feedback is invaluable to us, and we will address these concerns with our team to ensure improvements are made. We are glad to hear that you found the bed comfortable and that the location suited your needs. We will also take note of your feedback regarding parking and make sure to communicate this clearly to future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Kind regards Kamilla Robak

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but fine for what I needed
Stayed 1 night in Feb 2024
Response from Megan Evans on 3 Mar 2024
Dear David, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Alexander

Stayed 2 nights in Feb 2024
Response from Oksana on 24 Mar 2024
Hi Alexander. Thank you for your high score .We will be glad to see you again.Kind regards.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Comfy bed
Stayed 2 nights in Feb 2024
Response from Kamilla on 7 Feb 2024
Thank you! I'm glad you found the location convenient and the bed comfortable. We aim to provide a cosy and convenient stay for all our guests.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards Kamilla Robak

6/10 Okay

Sean

Liked: Cleanliness
Room was very clean and utilitarian
Stayed 1 night in Jan 2024
Response from Kamilla on 3 Feb 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.Warm regardsKamilla Robak

6/10 Okay

Kait

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamilla on 3 Feb 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Warm regards Kamilla Robak

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kamilla on 3 Feb 2024
Thank you for your excellent rating and we hope that your next visit will be as pleasant as the previous oneWarm regards Kamilla Robak

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kamilla on 21 Jan 2024
Dear David, Thanks so much for sharing your experience with us. We hope to see you again soon.Kind regardsKamilla Robak

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walking distance to shops and restaurants.Great location
Stayed 2 nights in Jan 2024
Response from Olena on 13 Jan 2024
Dear Augustin,Thank you for taking a moment to share your experience at Ibis Budget Cardiff Centre.We are so pleased to know you found our location convenient.Hope you'll visit us again soon.

6/10 Okay

MISS CLARE

Stayed 1 night in Jan 2024
Response from Olena on 12 Jan 2024
Dear Miss Clare,Thank you for choosing Ibis Budget Cardiff Centre and sharing your rating with us.Hope you enjoyed your stay.Looking forward to welcoming you back next time.Kind Regards,Ibis Budget Cardiff Centre

6/10 Okay

Will

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Olena on 12 Jan 2024
Dear Will,We are grateful that you took the time to rate us.Looking forward to welcoming you again.Kind Regards,Ibis Budget Cardiff Centre

6/10 Okay

Evren

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Evren,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Olena on 26 Dec 2023
Dear Andre,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. Kind Regards,Ibis budget Cardiff Centre

10/10 Excellent

Drew

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Olena on 26 Dec 2023
Dear Drew,Thank you so much for your exceptional rating regarding your recent stay in Ibis Budget Cardiff Centre.We appreciate your feedback and hope to welcome you back in the future.Kind Regards,Ibis Budget Cardiff Centre

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardiff Panto
Visited Cardiff and lovely friendly staff
Stayed 1 night in Dec 2023
Response from Olena on 26 Dec 2023
Dear William,Thank you for taking your time to share your review regarding you recent stay in Ibis Budget Cardiff Centre.Our team will be delighted to know that you had positive experience with us.Hope to welcome you back again in the future.Kind Regards,Ibis Budget Cardiff Centre

8/10 Good

Kim

Liked: Cleanliness, staff & service
Parking not included
Was disappointed to have to pay extra for parking with a different company. Defeated the object of a budget stay incurring an additional £32 for three day’s parking. Also expected facilities to make tea and coffee in my room. Not happy having to pay £1.50 a cup of black tea.
Stayed 3 nights in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Kim,I was sorry to hear of your disappointment with regard to the cost of the car parking at the hotel. As with most city centre hotels, the hotel does indeed charge for parking. I understand that this is one of the few central hotels able to provide guests with onsite parking, and that the rates offered are competitive. Nonetheless, I am sorry that you were not aware of this charge prior to your stay but would be happy if you contacted the hotel before you travel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

PALMIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Palmira,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for a number of reasons: close to the train station, close to the city center and close to the Castle.
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Russell,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback on our location which we are proud to serve all our guest and lucky that you have mentioned it for other travellers who looks hotel with close location to city center.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Charlie,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for night sleep
The bed was lovely and comfortable and the room was warm but the decorating showed it was a budget hotel. Finishing was just above basic. Could’ve done with a hairdryer being in there, other budgets can do it.
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Ibis Budget Cardiff Centre. It is always a pleasure to receive positive feedback. Hairdryer, Iron and free luggage service is provided in the property upon request. world be great if you request for Hair dryer in reception.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Philip

Perfect
Ok it’s cheap so that means basic but it’s a cracking hotel with just the best staff. Room was spotlessly clean and a brilliant hot powerful shower. Couldn’t ask for more
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Philip,We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Gregory,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Kevin, Llandudno

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear Kevin,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location for Cardiff centre with parking
Stayed here before and will again.
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 28 Dec 2023
Dear M,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback on our car park.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 5 Dec 2023
Dear Hazel,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IBIS Central Cardiff
Very clean comfortable stay.
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 5 Dec 2023
Dear Stephen,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trevor Fernandes. (Assistant Manager) on 5 Dec 2023
Dear Michelle,Thank you for the 10 star ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 5 Dec 2023
Dear Stuart,Thank you for the 5star ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.

10/10 Excellent

Doudou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and we were happy with the room. We just wish they could have offered a hot food selection at the breakfast buffet. But overall, we had a pleasant stay.
Stayed 2 nights in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Doudou,t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was about a 10 min walk from the town centre. I was disappointed that there was not coffee or tea making facilities in the room For the price I paid. Staff very polite .
Stayed 2 nights in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Teresa,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.thank you for comments on our staff who will be trilled to hear that you appreciate their efforts.

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Annonymous,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Saidarao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities within the budget.
Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Saidarao,We very much appreciate your comments regarding your recent stay,It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments.Thank you again for sharing your experience and we look forward to warmly welcoming you again.

2/10 Terrible

Sean

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Sean,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay staff were kind and helpful.
Stayed 2 nights in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Andrea,it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Sri Sai Tarun

Stayed 2 nights in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Sri Sai Tarun.Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Zoe

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Olena on 19 Nov 2023
Dear Zoe,Thank you so much for taking the time to rate us.Your 4/5 rating means a lot to Ibis Budget Cardiff Centre, and we're thrilled to know that you had a pleasant stay.Hope you enjoyed your visit and, we look forward to welcoming you back.Kind Regards,Ibis Budget Cardiff Centre

8/10 Good

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Olena on 19 Nov 2023
Dear Rhian,Thank you for choosing Ibis Budget Cardiff Centre . We are grateful for taking the time to leave us a rating of your recent stay at our hotel. Hope you enjoyed your stay and we look forward to welcoming you back .Kind Regards,Ibis Budget Cardiff Centre

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quit
Stayed 3 nights in Nov 2023
Response from Olena on 15 Nov 2023
Dear Nelson,Thank you for taking the time to share your valuable feedback regarding your recent stay at Ibis Budget Cardiff Centre. We are thrilled to know that you found our location quiet. We do all our best to provide comfortable stay for our beloved guests. Hope you enjoyed your stay and, we're looking forward to welcoming you back next time .Kind Regards,Ibis Budget Cardiff Centre

4/10 Poor

Sue

Travelled with pets, Travelled with partner
The room was far more ‘budget’ than we could have imagined. No carpet or soft furnishings, no picture on the wall, ghastly mixture of paint colours, everything plastic. The toilet was in a cupboard, the shower & wash basin actually in the room. And not even a kettle and a tea bag. It was honestly a joyless experience and we couldn’t wait to escape it. On the plus side, the shower functioned well, the walk into the centre was easy and the wifi was free. But cheaper surely doesn’t have to mean soulless?
Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 3 Dec 2023
Dear Sue,We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay.Ibis Budget is the smart, modern and budget-friendly hotel offering a limited service for customers looking for a no-frills accommodation.The atmosphere is distinctly cozy, with soft, relaxing colors and a radically new approach towards lighting, space and materials. I am sorry if this was not to your liking and will forward your comments to our design team.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting lower quality but was pleasantly surprised, it was immaculate and, importantly for me, didn’t smell horrible or have sticky carpets like the Travelodge!!
Stayed 1 night in Nov 2023
Response from Olena on 15 Nov 2023
Dear Christine,Thank you for choosing Ibis Budget Cardiff Centre and your invaluable feedback regarding your recent stay.Our team takes great pride in maintaining high standards of cleanliness and providing a clean, comfortable and pleasant place for our beloved guests.It is rewarding to know that our efforts have contributed your positive stay. Looking forward to welcoming your back again.Kind Regards,Ibis Budget Cardiff Centre

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from Trevor Fernandes. (Assistant Manager) on 5 Dec 2023
Dear Mark,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thanking You,Trevor FernandesAssistant General Manager.