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Reviews of Haveli Hotel

2 out of 5
Haveli Hotel
Coedcae Lane, Pontyclun, Wales

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 265 reviews" "
Rating 8 - Good. 94 out of 265 reviews" "
Rating 6 - Okay. 62 out of 265 reviews" "
Rating 4 - Poor. 21 out of 265 reviews" "
Rating 2 - Terrible. 22 out of 265 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Mircea silviu

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not a great stay
When we arrive at the room the room had not been cleaned, there was hair everywhere, the condition of the room, which I took pictures of, was poor and no plug for the bath, I told the staff about the room and they cleaned it and apologised but this should have happened
Stayed 2 nights in Sep 2023

10/10 Excellent

Zeid

Stayed 1 night in Sep 2023

8/10 Good

sioned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the area visiting relatives and needed somewhere to stay the night which was reasonably priced, although it wasn't particularly cheap, it was convenient and clean, and the chap in reception was very friendly and went out of his way to make us feel at home, all in all, it worked out well, we would stay again if the occasion arose.
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem
It was a great stay! I wasn't expecting much because of the price but the room was modern, clean and comfortable. The bathroom was clean but the shower wasn't great. The restaurant attached to the hotel wasn't the nicest decor but the staff were great and the food was delicious! I'd definitely stay there again if I was in the area. thanks!
Stayed 1 night in Jul 2023

8/10 Good

Deborah

Stayed 1 night in Apr 2023

6/10 Okay

Ruth

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The bed was the only highlight
The bed was clean and comfy, all the furniture was dated, the bathroom was tiny, I had to wedge myself in between the sink and the wall to use the toilet (the sink was digging into my arm) the soundproofing was awful and the property needs a lot of updating, including frayed divan bases, all walls were scuffed and stained. There is parking (the listing says no parking), but the gym is a 5 minute drive away and is 'discounted' reception is not always open and the wifi was down, a discount in the resturant was offered instead. the outside areas are not at all appealing and the window looking out to it was tiny
Stayed 1 night in Apr 2023

8/10 Good

Mena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Billie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

abdul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern looking room, comfortable bed, spacious free car park.
Stayed 2 nights in Aug 2022

10/10 Excellent

DEREK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stop over
One night business stop over Fast check in , excellent room , good shower , comfy bed . Evening meal and breakfast excellent. 10/10 , would recommend.
Stayed 1 night in Aug 2022

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Sophie

Travelled with family
Liked: Staff & service
Room was clean but needs a little updating. Was pleasantly surprised with the free bottled water and variety of hot drink sachets as was my daughter to get a hot chocolate. Good if you just want somewhere to put your head down .
Stayed 1 night in May 2022

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely stay, receptionist was friendly and helpful, quick and easy check in and out, very pleasant rooms.
Stayed 1 night in May 2022

2/10 Terrible

Lee

Stayed 1 night in May 2022

8/10 Good

V

Business traveller
Liked: Staff & service, room comfort
Good
Stayed 1 night in Oct 2021

10/10 Excellent

Alexander

Stayed 1 night in Dec 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Had a wonderful stay here room was spacious and clean, bed was very comfortable. Gentleman at reception was very polite and helpful. Did not use restaurant or bar as we were late arriving however overall very nice stay will definitely return.
Stayed 1 night in Oct 2021

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Very good rooms, two big double beds in the twin rooms. Shower and bath in private bathroom. On site restaurant serving hot food. Perfect for people working away from home for work.
Stayed 1 night in Sep 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very good hotel
Stayed 1 night in Sep 2021

10/10 Excellent

Alexander

Stayed 2 nights in Sep 2021

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Lisa

Stayed 1 night in Sep 2021

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
The room was lovely ,though at night light outside was very bright and room wasn't dark could do with blackout blind .
Stayed 2 nights in Aug 2021

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
The hotel was nothing like the photos on the website. The room was clean and large with coffee making etc and clean towels, but the restaurant was non existent! The bar area was filthy and the actual restaurant closed. I was offered food to be delivered to my room in a take-away box, which was a reasonable standard for take-away, but not for hotel service! I tried to order breakfast for the following morning, but no one answered the phone. The receptionist when I arrived was pleasant and helpful but their appearance was not that of the usual receptionist (as shown in their website). My room was outside, up a flight of metal stairs-no offer of help with luggage. In fact, the whole place looked as though it was closing down!, especially the restaurant.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Nice friendly manager but the place itself was not very good at all. Opposite a very large electrical sub station (not shown in any of the photos) Room VERY tired and beds uncomfortable. Would not recommend and will not return.
Stayed 2 nights in Aug 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
It was filthy there was mice in the room never again would i stay there
Stayed 1 night in Aug 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing consideration
When the staff go above and beyond to look after you it makes all the difference and I was genuinely touched by the thoughtfulness of the staff. Thank you so much
Stayed 1 night in Aug 2021

10/10 Excellent

Bruce

Stayed 1 night in Jul 2021

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
One of the best places I've ever stayed out. Really liked the layout of the place. Very reasonably priced, much better value than 4 stars I've stayed at. Would recommend highly
Stayed 1 night in Jul 2021

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Jean-Michel

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful. Delivered a cooked breakfast to our room as restaurant not used for breakfast. Good sized room. Quiet. Only comment would be it looks a bit tired and could do with modernising the bathroom. Excellent value for money
Stayed 2 nights in Jun 2021

6/10 Okay

Brian

Business traveller
Liked: Staff & service
Disliked: Room comfort
2 star motel
Ok for 1 or 2 nights You really do get what you pay for Had to buy a pillow, the ones supplied felt like they had had their day Hospitality was fine Food , they tried but you would do better eating out
Stayed 3 nights in Jun 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021

2/10 Terrible

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stop here when working in and around the area, easy to get too, comfortable and quiet rooms, easy parking and friendly staff.
Stayed 2 nights in Mar 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Helen, Bordon

Liked: Staff & service, amenities, property conditions & facilities
Lovely welcome staff very friendly and helpful. Room lovely and spacious with all the amenities you need breakfast delivered to room which was very nice. Set us for the day. Would highly recommend the Haveli hotel
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is quite clean. The staff was helful and friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel - lovely people
Had a family party in the erea and needed somewhere to stay. What a lovely place. Clean, comfortable, brilluant value for money with all the essentials. The staff/owners were lovely and the breakfast was fab. Will definately stay again and would highly recommend.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night in a triple. Was happy with what was on offer for the price , no complaint at all. Tea, coffee, hot chocolate and bottle of water in the room. Fresh beddings and towels. In fact will stay there if in the area again. Staff very helpful at reception.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haveli Hotel
Convenient, clean and excellent value hotel in Pontyclun. There are limited hotels in the area so this is a great choice. Great service too!
Stayed 1 night in Jan 2020

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay so can’t be that bad
Stopped here for the 2nd time for work, overall a good comfortable hotel, only thing I don’t like is the blinds in the room, they don’t block out enough light, so if they changed those, would be more than happy. Great friendly prompt service, comfortable bed, shower/bath all good, good WiFi too.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Unchallant Attitude From Staff
The room was OK but the wall of the room was badly maintained. The paint was peeling off. The staff lied to me regarding the availability of breakfast and when I got ready for breakfast I was told there was nothing because of the time of the year. That was really annoying and disappointing.
Stayed 2 nights in Dec 2019