Dear Karen,Thank you for being a valued and frequent guest at our hotel. We appreciate your positive feedback about the onsite car park, central location, and the spacious room. We also take note of your comment about the bed and pillows, and we're glad you found a solution by bringing your own pillow.It's always a pleasure to welcome you, and we look forward to providing you with another enjoyable stay on your next visit.Best Regards,Citrus Hotel Cardiff

Thanks for your rating, Jeff!

Thanks for your rating, Elliot!

Dear Valued Guest,Thank you for choosing Citrus Hotel Cardiff and for taking the time to share your experience. We appreciate your positive comments about the good location and pricing, and we're glad to hear that, overall, you had a good stay.However, we sincerely apologise for the inconvenience caused by the issues you mentioned. The low water pressure in the shower and the disturbance from housekeeping are certainly not reflective of the standard of service we aim to provide.Regarding the water pressure, we will investigate and address the matter promptly to ensure a more comfortable experience for our guests in the future. Additionally, we apologise for the untimely housekeeping interruption. We will review our procedures to prevent such disturbances during the check-out process.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that, despite these inconveniences, you might consider staying with us again. If your plans bring you back to Cardiff, please feel free to contact us directly, and we will do our best to ensure your next stay is more seamless and enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.Kind regards,NicoleGuest RelationsCitrus Hotel Cardiff

Sorry to see that you've rated us 2 out of 10 stars. Please let us know if you'd like to leave any further feedback regarding your stay with us.

Thank you for your review, Roger! :)

Thanks so much for your 10 out of 10 rating, Courtney! :)

Thank you for your review, Aiza!

Dear Jason,Thank you so much for choosing Citrus Hotel Cardiff and taking the time to share your positive experience with us!We're delighted to hear that we met your expectations for a clean, spacious room with a view from the upper floors. Providing excellent value and a comfortable stay for our guests is our utmost priority, and we're thrilled that you found us to be a great value-play.It's heartening to know that our staff's friendliness and helpfulness contributed to your positive experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if you have any preferences for your next stay, feel free to let us know.Once again, thank you for choosing Citrus Hotel Cardiff. See you next time!Warm regards,NicoleGuest RelationsCitrus Hotel Cardiff

Thank you for your top rating, Mamadou! :)

Thank you for your rating Genna!

Thank you for your rating Sophie!

Dear Jacqui,Thank you for taking the time to share your feedback regarding your recent stay at the Citrus Hotel Cardiff. We greatly appreciate your insights and apologise for any inconveniences you experienced during your visit.We regret to hear that you found our parking facilities limited. We understand the frustration this may cause, particularly during busier periods, such as when major events like the recent rugby match where Wales played, impact our available parking space. Please note that the rates during these times may also be affected due to increased demand.Regarding our dining options, we acknowledge your concern about the absence of an on-site restaurant. As a city-centered hotel, we aim to provide a range of nearby dining choices within walking distance to cater to various preferences. We apologise if this information wasn't communicated effectively.We understand your sentiments regarding the pricing in relation to the amenities offered. During high-demand periods, rates may fluctuate to align with the increased demand and citywide events. We constantly reassess our pricing strategy to ensure it reflects the value we aim to deliver to our guests.Your feedback is incredibly valuable to us as it helps us to identify areas where we can improve. We will certainly take your comments into consideration for future enhancements and better communication about the available amenities and pricing structures during peak events.We hope that, despite the inconveniences you faced, you found our location convenient and that the service provided by our team met your expectations. Should your travels bring you back to Cardiff, we would be grateful for the opportunity to provide you with an improved experience.Please feel free to contact us directly if you plan to revisit, and we will ensure that your stay is as comfortable and enjoyable as possible.Kind regards,NicoleGuest RelationsCitrus Hotel Cardiff

Dear Anthony,Thank you for taking the time to share your experience at Citrus Hotel Cardiff. We're delighted to hear that you enjoyed the friendliness of our reception staff and found your room to your satisfaction.Your kind words mean a lot to us, and we're thrilled to have contributed to a pleasant stay. We look forward to welcoming you back for another wonderful experience whenever your travels bring you to Cardiff.Warm regards,NicoleThe Citrus Hotel Cardiff Team

Thanks for your rating, Tomas!

Hi Emily,Thank you for your review! We hope to welcome you back soon :)Kind regards,NicoleCitrus Hotel Cardiff

Thank you for your review, Adele! :)

Thanks for your review, Jack!

Dear Sarah,Thank you for taking the time to review your recent stay with us. We value all feedback, and we're sorry to see that your experience didn't meet your expectations. Your satisfaction is of utmost importance to us, and we'd love to understand more about your stay to improve our services.We're committed to providing exceptional experiences, and your input is invaluable in helping us address any areas that may need attention. If there are specific details or concerns you'd like to share with us, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to better serve you in the future.Kind regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Thank you for your review, Karen!

Dear David,Thank you for sharing your recent experience at Citrus Hotel Cardiff, although it's disheartening to hear that your stay did not meet your expectations. I sincerely apologise for the inconvenience you encountered during your time with us.It's truly regrettable to learn about the issues you faced with the room condition, maintenance, and service you received. Please know that the incidents you've described regarding the room's state, the shower flooding, and the lack of prompt response from our team do not reflect the high standards of service and cleanliness we aim to provide.Your comments have been taken seriously and have been addressed with the relevant departments to ensure immediate corrective measures and prevent such situations from recurring. I completely understand your frustration and disappointment, and for this, I am truly sorry.Regarding the confusion with the breakfast, we're sorry for any misunderstanding or miscommunication that occurred. It's important to us that our guests feel informed and valued during their stay.Your feedback is invaluable to us, and I assure you that steps will be taken to enhance our service quality and room conditions. I hope you'll grant us another opportunity to demonstrate the true standards of our hotel on your next visit. Please reach out to me directly if you plan to return, and I will personally ensure that your stay is hassle-free and enjoyable.Once again, we're so very sorry for the inconvenience caused, and I appreciate your understanding. Thank you for choosing Citrus Hotel Cardiff, and I hope to regain your trust in our services in the future.Kind regards,NicoleCitrus Hotel Cardiff Team

Dear Bobbieleigh,Thank you for sharing your recent experience at Citrus Hotel Cardiff. We're delighted to hear that overall, you had a great stay.Your feedback regarding the noise is appreciated. We're so sorry for any disturbances that affected the tranquility of your visit. Maintaining a peaceful environment for all our guests is of utmost importance to us. Please know that we take these concerns seriously and are consistently working on measures to minimize any disruptive elements to ensure a more serene experience for all.Your comments help us identify areas for improvement, and we're committed to taking steps to address this concern to provide a more peaceful and comfortable environment for our guests.We truly value your patronage and hope to have the pleasure of welcoming you back for an even more enjoyable and peaceful stay. Should you plan a return visit, please feel free to contact us directly, and we'll ensure a more restful experience for you.Thank you for choosing Citrus Hotel Cardiff. Your satisfaction is our priority, and we look forward to the opportunity to better serve you in the future.Kind regards,NicoleCitrus Hotel Cardiff Team

Thank you for your review, Annie-Marie!

Thank you for your review, Wendy!

Dear Sarah,Thank you for taking the time to share your feedback regarding your recent stay at the Citrus Hotel Cardiff. We genuinely appreciate your input as it helps us to continually improve our services and facilities.We are delighted to hear that your check-in experience was smooth and that you found our staff to be great. However, we apologise for the inconvenience you encountered during your stay.Your concerns about the elevators, smoky odor, and the overall condition of your room are well noted. We are continually working on enhancing the guest experience, and your comments will be valuable in our efforts to make necessary improvements.Regarding the beds, we're so very sorry for the discomfort you experienced. We will investigate this matter and ensure that our rooms are in the best possible condition. We regret that you had difficulty locating the TV remote, and we will take steps to make this process more convenient for our guests.As for the windows, we understand that some of our rooms have obstructed views due to their location in the city center, and we will make sure to clarify this with future guests. We are sorry that the windows cannot be opened; this is a safety feature that we maintain for the well-being of our guests.We appreciate your feedback about the breakfast, and we will use it to improve our offering. Our team strives to provide a satisfying breakfast experience, and we will work on enhancing the variety and quality of our options.We understand that you were looking for a more premium experience, and we appreciate your honesty. Our aim is to provide excellent value for budget-conscious travelers, and we will continue to make improvements to ensure that our guests have a comfortable and pleasant stay.If you ever decide to give us another chance in the future, we would love the opportunity to offer you a more enjoyable experience. Please feel free to reach out to us directly to discuss your reservation, and we will ensure that your next stay is even better.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Kind regards,NicoleCitrus Hotel Cardiff

Dear Euryn,Thank you for taking the time to share your thoughts about your recent stay at the Citrus Hotel Cardiff. We are thrilled to hear that you had a positive experience and that our hotel staff left a favorable impression. Providing friendly and helpful service is of utmost importance to us, and we're pleased that you felt well taken care of during your visit.It's also great to know that you found our location to be ideal for your needs. We are indeed fortunate to be situated in a convenient spot in Cardiff, and we are delighted that it met your expectations.We're pleased to hear that you are considering staying with us again in the future. Your loyalty is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit, please do not hesitate to let us know, and we will be happy to assist in making your stay even more comfortable and memorable.Once again, thank you for choosing the Citrus Hotel Cardiff. We can't wait to host you on your next trip to our beautiful city.Kind regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Citrus Hotel Cardiff.We are deeply concerned and disappointed to learn that your experience did not meet the high standards we strive to uphold. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations.We take your comments seriously and will be investigating this matter internally with our housekeeping team to ensure that necessary measures are taken to address and rectify the cleanliness concerns you've raised. Your feedback is invaluable to us as it helps us identify areas that require immediate attention and improvement.We understand the impact this has had on your experience and hope that you might consider giving us another opportunity to regain your trust. Should your travels bring you back to Cardiff, we would welcome the chance to provide you with a much-improved stay that reflects the quality and standards we are known for.Please do not hesitate to reach out to us directly if there is anything we can do to make amends and ensure a more pleasant visit in the future.Once again, we apologise for the inconvenience caused, and thank you for bringing this to our attention.Kind regards,NicoleCitrus Hotel Cardiff Team

Dear Larry,Thank you for sharing your feedback about your recent stay at the Citrus Hotel Cardiff. We appreciate your comments and would like to address your concerns.We're pleased that you found the on-site parking convenient and enjoyed easy access to the city center. However, we deeply apologise for the issues you encountered during your stay. It's disheartening to hear that your room felt unloved and not as clean as it should have been.The gap under the door and the lack of in-room service are certainly not up to our usual standards, and we are actively working to rectify these issues. We appreciate your understanding and patience, and we have taken your feedback seriously to ensure that such situations are avoided in the future.We hope you might consider giving us another opportunity to provide you with a more enjoyable stay. If you do choose to return, please feel free to reach out to us directly, and we will do our best to make your experience better.Thank you for choosing the Citrus Hotel Cardiff.Best regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Thank you for your review, Cally!

Thank you for your review, Dalton!

Dear Georgios,Thank you for taking the time to share your thoughts about your recent stay at Citrus Hotel Cardiff. We appreciate your feedback and are grateful for your input.We're pleased to hear that you found the basics of your stay to be satisfactory. However, we regret that you encountered an issue with the shower. Your feedback is invaluable to us, and we will certainly investigate and address the matter with the shower promptly to ensure that it is in excellent working condition for future guests.At Citrus Hotel Cardiff, we continually strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us in our pursuit of improvement.We would like to thank you for choosing to stay with us, and we hope that in the future, we have the opportunity to provide you with a more remarkable and unique experience. Please don't hesitate to reach out to us if you have any further suggestions or comments; we always appreciate the chance to make our guests' visits more enjoyable.Once again, thank you for your feedback, and we look forward to welcoming you back to Citrus Hotel Cardiff.Kind regards,The Citrus Hotel Cardiff Team

Dear Shilu,Thank you for taking the time to share your experience following your recent stay at the Citrus Hotel Cardiff. We appreciate your kind words and are thrilled to hear about your outstanding encounter with our staff member, Andrea.Andrea's exceptional customer service and her dedication to anticipating and meeting your needs and requirements are truly commendable. We are delighted that her efforts went above and beyond, making your stay a great and memorable one. Your positive feedback is a testament to her commitment to our guests' comfort and satisfaction.We will certainly pass on your praises to Andrea, and we look forward to celebrating her outstanding service. We appreciate your feedback and thank you for choosing the Citrus Hotel Cardiff as your accommodation of choice. If you ever plan to visit us again, please do not hesitate to reach out, and we will be more than happy to welcome you back!Kind regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Thank you for your review, Thomas!

Hi Mandy,Thanks for taking the time to leave us a rating.However, we would really like some feedback as to why you rated us a 2 out of 10. Hopefully we're greeted with an opportunity where we can welcome you back for a better and improved stay next time.Kind regards,Citrus Hotel Cardiff

Thank you for your review, Shemane!

Dear Andrew,Thank you for choosing the Citrus Hotel Cardiff for your recent stays and for taking the time to share your experiences with us. We value your feedback as it helps us continually improve our services and accommodations.We're pleased to hear that you found room 408 warm and the TV enjoyable, though we apologise for its dated appearance. Guest comfort is our top priority, and we're continuously working on upgrades to enhance our guests' experience.However, we regret to learn of the issues you encountered in room 508, including the lack of heating and the TV placement. This is certainly not the standard of comfort we strive to provide, and we sincerely apologize for any inconvenience. Our maintenance team will address the heating and extra heater concerns promptly. Additionally, we'll review the TV placement to ensure a more convenient viewing experience.We appreciate your feedback and your loyalty to our hotel. We hope that you consider staying with us again, and we'll do our best to ensure your next visit is more comfortable and enjoyable.Thank you once again for sharing your thoughts, and we look forward to the opportunity to better serve you in the future.Kind regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Thank you for your review, Malaki!

Thank you for your review, Caleb!

Thank you for your review!

Thank you for your review!

Hi Natasha,Thank you so much for your rating! We really appreciate it and would love the opportunity to welcome you back to our hotel in the future!Best wishes,NicoleGuest RelationsCitrus Hotel Cardiff

Thank you for your review, Jillian!

Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at the Citrus Hotel Cardiff. We truly appreciate your valuable input, as it allows us to continually improve our services and facilities.We're delighted to hear that our hotel's convenient location served as a suitable base for your exploration of Cardiff. Being close to the city center, as well as key transportation hubs, is something that we take pride in and believe it adds to the overall convenience for our guests.We are, however, disappointed to learn about your less-than-satisfactory experience with the condition of our rooms and facilities. Your comments about the carpets, the appearance of some rooms, and the lack of fresh air are duly noted. We sincerely apologise for any discomfort you may have experienced during your stay.Regarding the air conditioning, we regret to inform you that it is currently not functioning, and we are actively exploring alternative options to enhance our ventilation facilities. Your feedback serves as a valuable reminder of the importance of ensuring our guests' comfort in all aspects of their stay.Please be assured that your observations regarding the state of our property have been shared with our management team for immediate consideration. We appreciate your understanding that our prices reflect our commitment to providing affordable accommodation in Cardiff, and we are continuously working on improving our facilities to meet our guests' expectations.We sincerely value your feedback and hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant and comfortable experience. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.Thank you for choosing the Citrus Hotel Cardiff, and we look forward to welcoming you back.Kind regards,NicoleGuest Relations TeamCitrus Hotel Cardiff

Hi Elle,Thank you so much for your wonderful review!We hope to welcome you back in the future.Kind regards,NicoleCitrus Hotel Cardiff Guest Relations

Thank you for your review!