Ratings based on 1,230 verified reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Sep-2019
3 out of 5
by a verified traveller

Posted 15-Sep-2019
The bed was suppose to be a king but was closer to a large double. The room had a stale smell which I couldn’t detect if it was from the carpet or the decorative pillows. Our windows closely faced the roof of the next building which was covered with bird poop. I kept the blinds closed to avoid being ill looking at it. Although the staff was somewhat polite and breakfast was good, I wouldn’t choose to go back to that hotel.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Sep-2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Sep-2019
3 out of 5
by a verified traveller from Walton on Thames

Posted 03-Sep-2019
I liked the hotel it was clean and staff was kind and helpful. The only thing I did not like was that our room was terribly noisy till late at night due to concerts taking place next door. Not in the hotel's control of course, but at least to be informed, and possibly, be given a room on the other side of the building. Perfect location for visiting the city, parking across the road with a reasonable deal with the hotel, very good breakfast. Overall good, pity for all the noise.
4 out of 5
by a verified traveller

Posted 02-Sep-2019
Nice hotel, reception is very welcoming. Room was nice. Our room was facing bars and clubs however we were not affected by any loud noise. Within minutes walk to the shops and restaurants in town, as well as the castle. There is also a bus stop on the opposite side of the street with bus going directly to Cardiff Bay in 15-20 mins. We didn't use the spa or gym but the pool was nice (could get crowded in the early evening though). Breakfast was fine for the price.
4 out of 5
by a verified traveller

Posted 02-Sep-2019
As stated, very clean and staff were very Pleasant
4 out of 5
by a verified traveller

Posted 19-Aug-2019
Lovely hotel, beautifully designed, excellent situation. Staff very professional but some could have been a little warmer. Breakfast good but cooked buffet a little dry and could have been tastier. Bacon dry, black pudding dry, mushrooms tasteless. Bedroom good, magnifying mirror in the bathroom a plus point, but not enough light to use it well.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Aug-2019
4 out of 5
by a verified traveller from Yorkshire

Posted 09-Aug-2019
Good location, excellent food quality. Rooms were spacious, clean and quiet