Courtyard

Reviews of Pont Levis Hôtel By Franck Putelat

4 out of 5
Pont Levis Hôtel By Franck Putelat
40 chemin des Anglais, Carcassonne, Aude

Reviews

9.4

Exceptional

Rating 10 - Excellent. 97 out of 140 reviews" "
Rating 8 - Good. 34 out of 140 reviews" "
Rating 6 - Okay. 6 out of 140 reviews" "
Rating 4 - Poor. 3 out of 140 reviews" "
Rating 2 - Terrible. 0 out of 140 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with very close proximity to the castle gate . Safe and private parking Very helpful staff .We didn’t use the restaurant at all so I can’t comment on that . Gorgeous chilled ,cat , Pom-pom asleep in the reception .
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm in close proximity to Carcassonne
Beautiful and peaceful hotel but in such close proximity to the medieval city. However the highlight was the staff - so accommodating and friendly. Can’t recommend this hotel highly enough.
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel. Perfect location to see Carcassonne. Wonderful pool, too. The staff is excellent from check in to when you leave.
Stayed 1 night in Jun 2023
Response from Louise on 7 Jun 2023
Thank you very much for this coment, we are very happy you enjoyed your stay in our hotel!Hoping to welcome you again in Carcassonne,Team Pont Levis by Franck Putelat

10/10 Excellent

Pamela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 4 nights in Oct 2022

8/10 Good

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to Cite is perfect---just across the parking lot. The parking offered by the hotel is also convenient and safe. They were very helpful in making reservations for one of the Putelat restaurants, which was an excellent experience.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kimberlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well taken care of, the staff was excellent, the location was superb.
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in May 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Stay MUST - Location, Clean, Staff
Amazing location, very comfortable bed, clean, fantastic staff, professional, and absolutely stay MUST
Stayed 1 night in Oct 2021

10/10 Excellent

Laura

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Michael S., Tampa, FL

Liked: Cleanliness
200 yards to gates of old city.
This modern clean well designed and comfortable property was extremely close to the old city. Parking was alongside. Bed was very comfortable with all mod cons. Highly recommended.
Stayed 2 nights in Sep 2019

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Last minute decision for a couple of nights in Carcassonne - the hotel is right next to the main gate to the walled town.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful boutique hotel, very stylishly decorated. The room we were in (9) was quite small, however. Additionally, I had an issue with the hair dryers (I tried two) that kept overheating almost immediately. Nevertheless, I would recommend this hotel based on its excellent location.
Stayed 1 night in Jun 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, nice breakfast though not worth €18. The room was very warm even with the air conditioning on.
Stayed 2 nights in Mar 2019

8/10 Good

David, Gold Coast, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique hotel in excellent location. Reception staff were professional and helpful. Breakfast fresh and plentiful. Rooms are individually decorated and most have views of the nearby castle. Unfortunately our allocated room was on the ground floor with terrace but without any view and located near the service/maintenance areas. Room size was adequate but floor was uncarpeted and cold. Bathroom design difficult with no storage space.
Stayed 3 nights in Oct 2018
Response from Véronique on 13 Dec 2018
Thank you very much for your opinion. Best regards

8/10 Good

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the location, but too design-focused?
In planning, I did not appreciate how close this hotel was to the old walled town. It is across the road from one of the main gates (and you dont have to walk up a hill for this gate!). There is a lovely picturesque cemetery acros the road to which makes for a very scenic view. Private parking is out the back (although you still have to go through public carpark to get into it). The poo, looked very inviting but I just didnt have the time to use. This hotel is very modern and art-y, but rooms were small and strangely designed. As I have experienced elsewhere in France, the toilet is at the front entry (in a small room), then you have to walk across the bedroom to get to the sink to wash your hands. A bath sat about 1.5 metres fom the bed. There diidnt really feel like any room to open my suitcase. There was a lovely private outdoor area where one could sit outside, but the chairs looked pretty uncomfortable (I didnt have the time to really try them though). Main thing was there was apparently no access to food in this hotel. You could make a booking for Franck's restaurant in town, but there was no room service, no ice machine, no minibar food. They did give you a lovely baked good on check in - that was my dinner. Maybe if I had a bit more time and had planned a bit better, I would have enjoyed this hotel more.
Stayed 1 night in Sep 2018
Response from Julien on 12 Oct 2018
Dear Madam, Dear SIr, Thank you for your feedback about your stay in our hotel. The outside doors are modern, but you can trust us, there are comfortable. We don't have ice machine inside the room but we can provide to our customer ice cube if they need it or keep stuff on the hotel kitchen (we always do for our clients). If the customers want a meal on the room, we can provide that throught our 2 stars Michelin Restaurant (it is a take away meal and the name is BOKOBOX), you just need to ask at reception and a little bit earlier the lunch or dinner. I hope you enjoy your stay here. Best regards, Front desk

10/10 Excellent

Mario, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best way to discover Carcassonne
Best way to discover Carcassonne. Near the gate, quiet and great patio/pool area.
Stayed 4 nights in Sep 2018
Response from Véronique on 4 Oct 2018
Dear Mister, Thank you very much for you opinion. Kind regard

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Véronique on 22 Sept 2018
Madame, Monsieur, Nous vous remercions pour cette note et espérons vous revoir dans notre belle région. Cordialement

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Véronique on 17 Aug 2018
bonjour merci beaucoup pour votre note. Au plaisir de vous revoir

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location, Great Stay
Fantastic location right across from the main gate of the medieval city walls. Easy access from airport as the shuttle bus stops almost right outside. Check in was very smooth and the receptionist made sure we had plenty of information about the city and answered all our questions - the staff were uniformly great throughout. We had a small but beautiful room with a great shower on the first floor, giving direct access out to a decked terrace with sunloungers and a short walk to the pool. This is a great place to unwind and relax, being at the rear of the hotel and sheltered from the hubbub in front. Steps lead to a meadow where you can get unimpeded views of the city walls. The hotel photos really don't do it justice. We booked ourselves a table at Franck Putelat's restaurant which is thoroughly recommended. Not cheap but definitely an experience not to be missed. It was my wife's birthday and they brought out a little surprise birthday cake for her which really made her evening. A great little hotel in the perfect location. I really can't fault it.
Stayed 3 nights in Aug 2018
Response from Véronique on 15 Aug 2018
Dear mister Thank you very much for your opinion. We are very glad to give you an very good experience in carcassonne. We hope to see you for another stay. Best regards

10/10 Excellent

vas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous
A few minutes from Carcassonne old city. 20 mins from Frank Putelat 2star restaurant. Fabulous rooms, food and service.
Stayed 1 night in Jul 2018
Response from Véronique on 15 Aug 2018
Dear Mister and Miss Thank you very much for you opinion. We hope to see you for another stay in Carcassonne. Best regards

6/10 Okay

MC

Liked: Staff & service
Disliked: Cleanliness
The location is hard to beat and the grounds in the back are lovely and quiet with a nice pool. Staff was very helpful and accommodating. The decor in the hotel was dated with purple, yellow and black predominant in the rooms. The hall carpet is a disturbing black and white spotted pattern with red accents on the steps. It could definitely use a decorative update. Our main complaint is that the room was not very clean, especially the carpet, floors and the shower. They didn’t change the towels or do any cleanup other than making the bed. I would give the hotel 3.5 stars.
Stayed 2 nights in May 2018

6/10 Okay

eva, dublin

Disliked: Property conditions & facilities
Hotel with good location
Overall I was disappointed with the experience. The room was only cleaned once during our 3 night stay. Supplies such as water, toilet rolls and toiletries were not replenished during our stay. There was no fridge. The room itself was on the small side and lighting dark, partially due to two light fittings being missing
Stayed 3 nights in May 2018
Response from Véronique on 16 May 2018
Dear Madam, Thank you very much for your opinion. I'm very sorry that you didn't appreciate your stay. We don't put on the website that we have fridge on the room.... I hope to see you for another stay and we will give you another room for another best experience. Best regards

10/10 Excellent

HOLLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to stay in while visiting Carcassone
This was the perfect hotel to stay in while visiting Carcassonne. The rooms were beautiful, our room opened up onto a really nice patio, and we were literally right across the street from the past. If you’re going to visit Carcassonne, this is the best hotel in the area do you stay at.
Response from Véronique on 16 May 2018
Dear Mister, Dear Madam Thank you very much for your opinion. I hope to see you for another stay in Carcassonne. Best regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for the location, stay for the helpful staff!
We loved the location of the hotel, and the staff at the front desk were incredibly friendly and accommodating. The space is ultra-hip and cool and comfortable. It can feel a wee bit "precious," though, e.g., the sink and shower are sleek and gorgeous, but it's not really conducive to having room to put personal items; the isolated toilet is in a private closet, but it's 14 steps away from the sink. Still, for the location -- steps from the Narbonne Gate, which means you have all the conveniences with none of the tourist frenzy -- and the incredibly helpful staff made this a winner all around.
Response from Véronique on 16 May 2018
Dear Laura, The staff and i are very glad that you have appreciate you stay at the Hôtel Pont Levis. Thank you very much for your opinion. Nice a good day and perheaps we see you for another stay.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Very nice hotel in a great location
Very nice hotel in a great location just outside the gate to medieval city. Room was very nice. We had a jacuzzi but it was not that warm but this was due to the cold weather. Service was very good. Our only complaint was the room cleaning which did not happen on our first day and we interrupted cleaning on 2nd day at 16:00 having been out since 11:00. We had to ask for clean towels.

10/10 Excellent

Don, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel close to La Cite
very friendly staff and efficient. The hotel is well placed to visit Carcassonne castle which is why we stayed there. The view from the hotel is wonderful. Carcassonne is the centre of the Cathar region and there are plenty of historical sites and Abbeys to visit . Narbonne is a must to see.
Stayed 7 nights in Oct 2017

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
We had an excellent three days in Carcassone. The hotel was very convenient for visiting the Cite. All the staff were very helpful. The only negative was the lack of storage space for clothes in our room.
Stayed 3 nights in Sep 2017

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar hotel experience
Used Pont Levi's Hotel for family visit to Carcassonne. Hotel is beautiful, staff couldn't be more helpful and location right at gate to the castle was the best. Perfect in every way
Stayed 2 nights in Sep 2017

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel
truly a magnificent hotel From the moment I checked in service was excellent They explained the parking and escorted me from the lot They asked what time I'd like my room cleaned so as not to be intrusive The location was excellent right across the street from the castle The breakfast food was fresh and delicious The bed very comfortable and it wasn't just quiet , It was silent Truly a beautiful stay
Stayed 3 nights in Aug 2017

10/10 Excellent

kathryn, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very near Carcassonne
Lovely small hotel in an excellent position to visit Carcassonne. Staff very friendly and helpful.
Stayed 4 nights in Jul 2017

10/10 Excellent

Ronnie, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location & Exceptional Hotel & Staff
Hotel 50 yards from Citie de Carcassonne. Modern & contemporary hotel, very clean and well designed with extremely comfortable beds. We were very kindly upgraded to a superior room by the Hotel Manageress, which was great even though we were very happy with the room we slept in the first night. A real bonus and much appreciated. Very friendly, knowledgeable and helpful staff. Great outdoor pool with stunning view all around the hotel. Very pleasant areas to sit around the hotel, or wander onto the 2 acre heathland at the back of the hotel with direct views across to the stunning walled city of Carcassonne. Delicious buffet breakfast with a good selection of local products. Although this is a boutique hotel on two levels, there was a handy lift useful for anyone with suitcases, or limited mobility. One of our most relaxing breaks (Monday to Friday) we've had in a long time. Evening meals could be taken at the hotel's Bistro or 2 star Mitchelin restaurant in town, however, we found the proximity to the many restaurants within the walled city so convenient being only a stride away. The hotel is only a 10 minute taxi ride from Carcassonne Airport which was perfect! We'd love to return to this hotel and have already told family and friends about our lovely holiday there.
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tissues, no charging point for electric razor, tooth brush, air condition light in room is impossing ,kites up room wrong position, no tea making facilities, needs a fridge.
Stayed 4 nights in May 2017

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very friendly people
Very good location, walking 3 min to the walled city with lots of restaurants and cafés. We only had problems when arriving at a hot day and a/c was not on, only the heat. Even after complaining it was not working, luckily the weather got much cooler and this was no longer an issue. Breakfast was good, unfortunately they give you only one free bottle of water for two the first night.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect spot
ideal for old medieval city just across from main gates

10/10 Excellent

Ella Mc, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 50metres from the old city
Great hotel, the team are very happy to assist with anything you need. They even rang to check prices for a taxi for us. Provided a good overview of the sights things to do and places to eat and all the recommendations were perfect. The facilities are bright modern and clean. The garden and pool area are a huge bonus as is the hill behind the hotel to give you a great view of the city.
Response from N Caudron on 3 Dec 2016
We thank you for this comment and we delight to read that seen appreciated our establishment. We stay in your dispoinibilité and shall be delighted to receive you in an establishment of the Group Frank PUTELAT **

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with excellent facilities.
Excellent hotel with no complaints. Very quiet situation with the old city just around the corner.
Response from General Manager on 30 Nov 2016
Dear customers hello, We thank you for your comment and are delighted that you appreciated our establishment. With all the team, we send you our most cordial greetings as well as the excellent end of year Nathalie CAUDRON Manager

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh so chic
An extremely stylish hotel with very attentive and helpful staff. We will be back!
Response from General Manager on 3 Dec 2016
We thank you for this comment and we delight to read that seen appreciated our establishment. We stay in your dispoinibilité and shall be delighted to receive you in an establishment of the Group Frank PUTELAT **

10/10 Excellent

Ian, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the exterior of this little gem
A surprisingly nice hotel. So close to the Cite but so quiet at the back of the hotel, nice gardens, nice pool and overall a clean hotel. I would definitely go back for another stay. Breakfast was a touch expensive at 20 euro's per head, but ample restaurants exist in the Cite if you wish for a cheaper breakfast. We found all the staff great to deal with and they were very attentive.
Response from General Manager on 3 Dec 2016
We thank you for this comment and we delight to read that seen appreciated our establishment. We stay in your dispoinibilité and shall be delighted to receive you in an establishment of the Group Frank PUTELAT **

8/10 Good

Marie F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, really comfortable beds
Great location, right beside the medieval city. Decor wouldn't be to my taste but it's very clean and the beds are so comfortable!

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, great location but quite expensive
Response from General Manager on 3 Dec 2016
We thank you for this comment and we delight to read that seen appreciated our establishment. We stay in your dispoinibilité and shall be delighted to receive you in an establishment of the Group Frank PUTELAT **

8/10 Good

Audrey, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special stay
Highly recommend this property! A beautiful oasis but still close to the action if you have a car! Treat yourself to a memorable place
Response from General Manager on 3 Dec 2016
We thank you for this comment and we delight to read that seen appreciated our establishment. We stay in your dispoinibilité and shall be delighted to receive you in an establishment of the Group Frank PUTELAT ** Staff off Pont Levis Hôtel****

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location with nice modern rooms
Excellent location on the doorstep of the Old Cite which is preferable than being inside if you have a car. Had to pay for car parking however, plus an extortionate amount for breakfast (think it was 20EUR pp per day) which added a significant amount on to the overall bill for our 3 day stay. Got smart on the last day and went in to the Cite for breakfast (2 min walk) and paid about 6 EUR each instead. Excellent service and cosy clean modern rooms together with the location make this otherwise a great hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for the medieval city
Fantastic breakfast! Comfortable room, wonderful city.