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Reviews of Hôtel du Château & Spa Gemology

4 out of 5
Hôtel du Château & Spa Gemology
2 Rue Camille Saint Saens, Carcassonne, AUDE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 233 out of 368 reviews" "
Rating 8 - Good. 111 out of 368 reviews" "
Rating 6 - Okay. 14 out of 368 reviews" "
Rating 4 - Poor. 6 out of 368 reviews" "
Rating 2 - Terrible. 4 out of 368 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely retreat
Such a lovely hotel a few steps from entrance to the castle with incredible views. The staff was attentive and helpful. We had a wonderful massage and enjoyed the spa amenities. A great getaway!
Stayed 2 nights in Dec 2023
Response from Ludivine/The Reception on 7 Feb 2024
Thank you for your review Judy. We are delighted to read that you had a wonderful time at our hotel. We hope to see you again in the near future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
Will return
Stunning location, excellent service. No restaurant facility so a few light bites only…..otherwise faultless.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff
Stayed 1 night in Oct 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and pool, close to town
Lovely hotel next to the historic walls of the town, easy walk to find the sights and nice spots to eat and drink. Nice pool too.
Stayed 1 night in Oct 2023

10/10 Excellent

Carol Ann

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Outstanding location, amenities and service. Carcassone is amazing, but it’s busy with tourists so we were VERY glad we didn’t stay in the walled city itself. This is a close as you can get and still have a quiet, refined place to crash after wandering around the amazing historic location. Taxi service is spotty at best from the train station so have the hotel reserve one to pick you up if taking the train. Would absolutely stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony, Lifton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with a view of the walls of the city. Staff are very helpful and friendly. Great breakfast on the terrace.
Stayed 2 nights in Sep 2023

8/10 Good

Axel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Aug 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip and loved the hotel. The pool area and bar are fantastic. The staff were great and the hotel dog is beautiful. The only thing that let it down slightly was the finishing touches in the rooms. Of the four drawers on the dressing table in our room, 3 of the handles were broken- a check on these kind of things would elevate the score. We would come back and the placement of the hotel is great and gives you such quick access to the history of Carcassonne.
Stayed 8 nights in Jul 2023

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Lovely hotel, great position beautiful garden and surroundings. A very relaxing stay!
Stayed 1 night in Jul 2023

8/10 Good

Zara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel within a few mins walk to medieval Carcassonne - best location ever. Lovely room, not sure we liked the glass wall between the bathroom and bedroom (Room 2), family room. Even with the blind down, it was somewhat see through. A/C was good but v loud!!
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for visiting the walled city
Stayed 3 nights in Jul 2023

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff were super friendly. Junior Suite room 8 was great, clean and loads of space. Good pool area. Location super! Wife had a massage and loved it, I enjoyed the wines while waiting. Genuinely great stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and acommodating service. Overall most pleasant.
Stayed 1 night in Jun 2023

10/10 Excellent

Lourdes, Davie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice property. Bedrooms were a little on the small side but definitely adequate. Management was extremely helpful. Staff at breakfast time seemed a little disorganized at times or perhaps there were just not enough of them. Would go there again.
Stayed 4 nights in May 2023

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff and service, great accommodations. Would stay again.
Stayed 1 night in May 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Thomas, Scarsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievably friendly, helpful and sweet in every way. Ursula made dinner reservations for us and the next day waited in us hand and foot at a dumpy breakfast. We cannot recommend this place more highly!
Stayed 1 night in Apr 2023

10/10 Excellent

Merrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from the castle, quiet, everyone was very nice and helpful. We would stay there again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with a relaxing atmosphere
We enjoyed an excellent stay. The staff were very friendly, the room comfortable and the location and services of a very high quality. We will definitely visit this hotel again.
Stayed 1 night in Apr 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Friendly staff. It is located right across from the historic castle. Beautiful view from the patio. I would definitely stay again.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay in Carcassone!
Very convenient hotel close to the castle walks! Small but comfortable room! Convenient parking. Very helpful friendly staff. Good breakfast lovely dogs!
Stayed 1 night in Oct 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confidently situated outside walled city and within easiet walknof the lower town. Secure paeking and easy to drive to.
Stayed 2 nights in Sep 2022

10/10 Excellent

KEITH, EDINBURGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great situation for visiting the medieval city. Comfortable and small enough to give a more personal service from the friendly staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic. Front desk clerks are the friendliest I have encountered in Europe. It is across the street from the main entrance to the old walled city, so the location is ideal. There are well landscaped grounds and a pool area and it was surprisingly quiet and peaceful considering how close it is to the crowds entering the historic city. There is a closet with clothes hangers, but my only negative thing to say is there is no iron or ironing board (instead they offer next-day laundry service). There is a coffee maker with coffee packs and sugar (I didn’t see any tea bags but I had my own). There is no creamer in the room but a small container of milk is available at the lobby bar for free. The room has air conditioning, but sadly no refrigerator (my only other negative). There is a huge window separating the sink and bathtub from the main room. A blind can be lowered, but with the bright bathroom lights it is still see-through. I was alone so it was fine, but if you are traveling with someone you should be aware of this. The shower (separate from the bathtub) and toilet did have a sliding door to close them off from the rest of the sink area for more privacy. The room décor is elegant, as is the entire hotel. With the lush grounds it has the feel of a country villa. If I ever return to Carcassonne, I will definitely stay here.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stew. Great service. Helpful friendly desk people.
Stayed 1 night in Sep 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Christiana

Stayed 1 night in Sep 2022

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff made our vacation
Hotel was very nice and rooms was great with small patio to relax overlooking pool. The location of hotel is outstanding to visit the medieval city. But what makes the hotel is staff. I can’t say how fantastic everyone was that we interacted with. We would come back just to have this level of service and friendliness on vacation. Also having the dogs overseeing everything was a very nice treat 😁 The owners have done a great job with this staff and hotel. Thanks for a wonderful stay.
Stayed 4 nights in Aug 2022

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to visit La Cité de Carcassonne and only 10 min walk into the walled city The hotel breakfast was lovely too. On the down side it’s a good 20 min walk to the main town and shops and the hotel does not have a restaurant only a bar and very basic meals in jars they heat up so best to walk and eat in the old city area. Pool was lovely but we asked to book the spa and now called us back to book it. Seems to lack overall management on a daily basis which meant service wasn’t as good as I’d expect for a hotel in this price range. Overall a great location though
Stayed 7 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Real Vibe, Loved Our Stay
I absolutely adored this hotel. The location is right across from the château, and the vibe is laid back and spa-like. Even though our room was really tight for 2 adults and a teen and 2 large suitcases, the ambiance and attention to detail made it worthwhile for our one-night stay. Check-in was easy and the service was excellent. Breakfast was tasty and there were 2 sweet dogs to pet. Our room was very clean and the AC was a nice relief to the hot summer day. We didn't use the pool but it was lovely. The photos on hotels.com don't do this place justice.
Stayed 1 night in Jul 2022

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!!!! So cute! Each room is decorated differently. We were in room 4 and it was fantastic. Hotel staff is very friendly. I had a massage while I was there and it was great. It is right by the entrance of the old city. So convenient. I would stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Our room was comfortable and quiet with excellent air conditioning. The pool and surround was a really nice place to relax. Staff very friendly and helpful.
Stayed 3 nights in Jul 2022

8/10 Good

Hue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful, great location, we wish there was a hot breakfast instead of a continental breakfast, That’s why we didn’t want to pay extra for the breakfast there! We wish there was a small refrigerator to store our fruit and drinks
Stayed 5 nights in May 2022

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant check in process. All of the ladies were so nice and helpful. The evening bartender was a joy to spend time with. I would highly recommend this hotel to anyone.
Stayed 1 night in May 2022

10/10 Excellent

Stephan

Stayed 2 nights in Apr 2022

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was warm and welcoming. There was a spa like feel about the entire property. The staff was lovely, warm and welcoming. (and English speaking, which was helpful) The rooms were SO comfortable, quiet and luxurious with garden views. I did not have time to try the spa but I am only guessing it would be wonderful as well. The breakfast was beautifully arranged and the small bar was there for an afternoon or evening glass of your favorite adult beverage. It has nice views of the walled city and we found everyone within the walled part of the city, friendly and helpful. You can easily walk to the downtown area as well. I wish I could have stayed at least one or two more days, just to relax and enjoy this property. I would highly recommend everything about this hotel and spa.
Stayed 1 night in Feb 2022

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely romantic stay
Lovely one night stay in a luxury cosy setting. All amenities one could wish for, friendly staff, just take into account they don't accept cats contrary to what the small print says that all animals are accepted.
Stayed 1 night in Feb 2022

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Carcassone
It was a wonderful experience. We were upgraded to a room with a castle view The hotel is very charming .. a true gem in Carcassone just next to the City wall . The room is very well decorated and charming . Traditional breakfast is available The staff is super attentive . I definetily would come back again .
Stayed 1 night in Sep 2021

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Impeccable service, staff goes above and beyond to make your stay comfortable and memorable. This is a must stay property!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel overlooking a chateau.
Wonderful boutique hotel overlooking a castle. Staff were very friendly and helpful.
Stayed 2 nights in Jan 2021

10/10 Excellent

Ramzi, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excllent location and staff very polite and helpful
Stayed 1 night in Oct 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean and the bed was amazingly comfortable. The hotel dog was an added bonus!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cordial. They helped us find a great restaurant for dinner. The rooms were clean and provided many needed amenities. We had breakfast 1 morning and enjoyed it.
Stayed 2 nights in Oct 2019

8/10 Good

Tony, San francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are very small. My wife and I were extremely cramped.
Stayed 2 nights in Oct 2019