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Best Western Le Donjon – Cœur de La Cité Médiévale

Photo gallery for Best Western Le Donjon – Cœur de La Cité Médiévale

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Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Best Western Le Donjon – Cœur de La Cité Médiévale

Best Western Le Donjon – Cœur de La Cité Médiévale

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
2 Rue du Comte Roger, Carcassonne, Aude, 11000

Explore the area

  • Popular LocationAude Gate1 min walk
  • Popular LocationNarbonnaise Gate2 min walk
  • Popular LocationChateau Comtal3 min walk
  • AirportCarcassonne (CCF-Pays Cathare)16 min drive

Choose dates to view prices

About this area

Carcassonne

Located in Carcassonne, Best Western Le Donjon – Cœur de La Cité Médiévale is in the city centre. Notable landmarks in the area include Narbonnaise Gate and Chateau Comtal. Carcassonne Medieval City and Basilica of Saint-Nazaire are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours. Guests appreciate the hotel's central location.

What's nearby

  • Aude Gate - 1 min walk
  • Basilica of St. Nazaire and St. Celse - 2 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Theatre Jean Deschamps - 4 min walk

Restaurants

  • Brasserie Le Donjon — 1 min walk
  • La Table Ronde - 2 min walk
  • Eurl le Bar a Vins - 2 min walk
  • Le Plô - 2 min walk
  • L'Adélaïde - 2 min walk

Getting around

  • Carcassonne Station - 5 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

About this property

Best Western Le Donjon – Cœur de La Cité Médiévale

Romantic Carcassonne hotel in City of Carcassonne, near Aude Gate
This hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and laundry facilities. All 61 soundproofed rooms feature free WiFi and minibars. Guests will also find TVs, room service and coffee makers.
Best Western Le Donjon – Cœur de La Cité Médiévale offers 61 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (EUR 20 per day)
  • Valet parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free off-site parking within 1969 ft

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Towels

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:30 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 December and 20 January.
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Uncovered self-parking fee: EUR 20 per day
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts
Best Western Le Donjon
Best Western Le Donjon – Cœur de La Cité Médiévale Hotel
Best Western Le Donjon – Cœur de La Cité Médiévale Carcassonne

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 515 out of 971 reviews
5 - Excellent 53%
Rating 4 - Good. 340 out of 971 reviews
4 - Good 35%
Rating 3 - Okay. 81 out of 971 reviews
3 - Okay 8%
Rating 2 - Poor. 20 out of 971 reviews
2 - Poor 2%
Rating 1 - Terrible. 15 out of 971 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel. Not 4 star. Location is great, inside the city walls but facilities are poor. We were given a room not in the main building, cannot remember if it was mentioned at the time of booking.
Stayed 1 night in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location in the medieval city. Close to bars and restaurants
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, explained restaurant areas and was happy for us to leave our bags and took them to our room for us before checking in. Rooms were comfy and easy to find
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Donjon is in the same ownership group as La Cite, but it is less than half the price. We were well looked after, and pleased with our choice.
Stayed 1 night in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for money
From the moment of arrival at the car park, the level of service was established. A young man offered me a cold water, took my bag and showed me where to sit while waiting for the car transfer to the hotel. The car arrived within 5 minutes, the driver was courteous and informative, took my bag to reception at the hotel and then escorted me to my room, pointing out various features. (Well worth the tip). The young woman at reception was very professional and friendly and check-in was very smooth The room was spacious and very clean. The bed enormous and super comfortable. Breakfast was varied and substantial and the garden setting was very special. Excellent value for money.
Stayed 1 night in Aug 2021