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Reviews of Quality Inn And Suites

2.5 out of 5
Quality Inn And Suites
2600 W Main St, Marion, IL

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 172 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe good breakfast didn’t like the hole in the wall between shower and rest of the room
Stayed 1 night in Apr 2024

8/10 Good

Jonathan Farmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained, great convenience. What I didn't like was I did not get the room I booked. I booked and paid for a Double Queen bed suite and I got a Double full bed room and I was not reimbursed the cost difference and no accomodations was made to even try and resolve the issue. Quite disappointing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura, west bloomfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at check in. Expedia had me in a smoking room even though I chose nonsmoking and she changed it right away. Room was clean. Price was affordable and bfast in the morning was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Colleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had excellent new mattresses and comfortable pillows. It was our most comfortable sleep all week on vacation, and we were just passing through.
Stayed 1 night in Mar 2024
Response from Heather Phillips GM on 4 Apr 2024
Thank you so much for staying with us! We are so happy you enjoyed your stay. We appreciate your kind words and look forward to seeing you again soon. Have a great day!

8/10 Good

Jocelyn

Travelled with family
Liked: Staff & service
friendly staff not that updated
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, no cold water in bathroom sink, no microwave in the room. Employee stated that there wasn’t a microwave because it was a “suite" ! Which doesn’t make sense since the check out employee says only suits have them! Sign outside states “remodeled rooms, NOT mine! Will not stay at one again!
Stayed 1 night in Mar 2024
Response from Heather Phillips GM on 4 Apr 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist with any problems our guests may have while staying with us. We would have been happy to have moved you into another room or done whatever we could have done that would have made your stay more enjoyable. We never want any of our guests to leave unhappy. We hope you will give us another chance to serve you. We promise your next visit will be better than your last. Thank you for staying with us.

10/10 Excellent

Margaret, McHenry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

8/10 Good

Sara

Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in good condition, excellent hot breakfast and very friendly and helpful staff. Room could have been a little cleaner, but you notice more stuff when you have a toddler that plays in the floor
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Heather Phillips GM on 27 Feb 2024
Thanks so much for rating your stay a 5! were so glad you enjoyed your time with us and we look forward to serving you again in the future!

6/10 Okay

Janae

Travelled with partner
Only problem no blackout curtains in the ro we stayed in, and the water stayed hot for 5 min so it he hot tub was a fail
Stayed 2 nights in Feb 2024
Response from Heather Phillips GM on 27 Feb 2024
Thank you for taking the time to go online to answer our survey. We are sorry we did not meet your expectations while you were here. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist you with any problems you may have during your stay. Please never hesitate to go to them with issues. We are here to help. We could have moved you to another room or done anything that would have made your stay more enjoyable. We hope you will give us another chance to serve you. Thanks for staying with us and we hope you have a wonderful day!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the staff was very helpful
Stayed 1 night in Feb 2024
Response from Heather Phillips GM on 27 Feb 2024
Were so glad you enjoyed your stay with us! We appreciate your kind rating. We look forward to serving you in the future.Thank you for choosing Quality Inn in Marion Il.

8/10 Good

Molly

Travelled with family
Liked: Staff & service, property conditions & facilities
Beds were very comfy
Stayed 1 night in Jan 2024
Response from Heather Phillips GM on 13 Feb 2024
We are so glad to hear that you enjoyed our new beds. We like knowing our guests rested comfortable. We appreciate you choosing our hotel for your stay and we hope to see you again in the future. Have a great day!

8/10 Good

Eugene

Stayed 1 night in Jan 2024
Response from Heather Phillips GM on 18 Jan 2024
Thank you for your 4 out of 5 rating, we enjoyed having you here. We hope to see you again.

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very run down and poorly maintained. Room smelled funny, heating unit was dirty, carpet unclean, and stain on bedspread. Staff was okay, but maintenance guy was clearly not doing any. Breakfast was good and served early, which was nice.
Stayed 1 night in Jan 2024
Response from Heather Phillips GM on 18 Jan 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. We never want any of our guest to leave unsatisfied with their stay. I do appreciate you bringing these issues to my attention and can assure you we will do our best to make sure our guests never have to encounter these issues again.We are glad you stayed with us and we hope you will give us another chance to serve you. Your next visit will be better than your last! We promise

6/10 Okay

Sheldon

Stayed 1 night in Jan 2024
Response from Heather Phillips GM on 13 Feb 2024
Thank you for choosing our hotel for your nights stay. We are sorry to see that your stay wasn't what you anticipated. We hope you will give us a chance to make it up to you. We promise your next stay will be better than your last. Have a great day.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Just great!
Stayed 1 night in Jan 2024
Response from Heather on 9 Jan 2024
Thank you for your positive feedback! We look forward to seeing you again.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on 9 Jan 2024
Thank you for staying with us. We appreciate your kind rating and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good stay
Stayed 1 night in Jan 2024
Response from Heather on 9 Jan 2024
We are so glad you enjoyed your stay at our hotel! We really appreciate you taking the time to go online and rate your stay, It means a lot to us! We hope to see you again in the future! Thank you for choosing Quality Inn and Suites.

10/10 Excellent

martha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
Thank you for your 10 out of 10 rating, were glad you enjoyed your stay. We hope to see you again.

8/10 Good

Mykenzi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These people were very sweet.
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
We are so glad you enjoyed your stay. I have passed your kind words on to my team, and they join me in saying thank you for choosing Quality Inn and suites for your lodging needs. We look forward to seeing you again.

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Is that poop?
It was fine until we noticed small dog poop under the ac unit.
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I appreciate you bringing this to my attention and it has been addressed. We never want any of our guest to leave unsatisfied with their stay. We hope you will come back and see us again.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
Thank you for staying with us, we look forward to seeing you again!

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Alder family visit
Room condition was sub par. Beds not very comfortable, and we made the mistake of accepting twin beds vs the more standard queens.
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations during your recent visit with us. We never want any of our guests to leave unrested and unsatisfied with their stay. We hope you will give us another chance to serve you. We promise your next visit will be better than your last!

8/10 Good

Lynda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Thank you for staying with us. We appreciate your kind rating and look forward to serving you again.

10/10 Excellent

Brion

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, easy parking, right off the exit ramp. Close to dining options. We would stay here again.
Stayed 1 night in Dec 2023
Response from Leslie on 9 Jan 2024
Thank you for staying with us. It's such a joy to read positive feedback from our guest, it lets us know we are doing our job! We look forward to seeing you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before, it is easy to find. The beds were comfy. The breakfast was Ok.
Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Thank you for your rating of 5. We appreciate your business and look forward to serving you again!

10/10 Excellent

craig

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly remodeled and the staff was amazing . Five star across the boaed
Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Thank you so much for your inspiring words. It's such a joy to receive positive feedback from our guests. You made our day! Thank you for choosing Quality Inn and Suites and we hope to see you again!

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Were so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Exceeded our expectations.
Stayed 1 night in Nov 2023
Response from leslie on 9 Jan 2024
Thank you so much for saying such nice things about our hotel! We do work hard to make sure all of our guests get the best stay possible, so when we read such positive reviews it lets us know we are doing our job! Thanks again and we hope to see you again in the future!

6/10 Okay

Katherine

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Not recommended
No maid service, never had that before in all my many travels. I was told typically the rooms are not made up unless requested. What?? Bed super comfortable, need more pillows. Linens/towels were super white and clean also, bonus points.
Stayed 2 nights in Nov 2023
Response from Leslie on 9 Jan 2024
I would like to apologize for not meeting your expectations while you were staying with us. We have new hangers (due to Covid) that go on your door if you need housekeeping services during your stay. If we don't see that on your door we do not bother our guests. There is always some on the front desk if you need them we are sorry you were not told about this during check in. We hope you will forgive us and come back and see us again!

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Fine for price
Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Thank you for taking the time to go online and respond to our survey. I apologize for taking so long to get back with you. But wanted to make sure we told you that we appreciate you choosing our hotel for your nights stay and we hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stop over
It was great for the price. Clean good breakfast. The carpet probably should be replaced. You can smell a little bit of the old time wins smoking was allowed or it’s because they do have smoking rooms and maybe that soup sent but overall for the price I was greatly placed.
Stayed 1 night in Nov 2023

8/10 Good

Rosemary

Stayed 1 night in Nov 2023
Response from Leslie on 9 Jan 2024
Thank you for your kind rating, we appreciate your business and we look forward to seeing you again!

2/10 Terrible

jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
check in staff very friendly. rooms were open to public until you shut the door on arrival. room dirty, what was supposed to be a fire alarm was open wires extending from ceiling
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryle

Stayed 3 nights in Oct 2023
Response from Leslie on 9 Jan 2024
Thank you for staying with us. I apologize for not saying that sooner! We do appreciate your kind rating and hope to see you again!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Craig

Disliked: Property conditions & facilities
The whole hotel smelled like smoke. Halls, stairs, rooms, the only area that didnt smell of heavy cigarette smoke was the lobby but you could still smell it.
Stayed 3 nights in Oct 2023

8/10 Good

BRIANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff really friendly
Stayed 1 night in Oct 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Only in a real pinch stay here!!!
After a decent experience checking in, it went down hill fast. First this hotel is super dated, dirty, and has quite a odor. They say they have renovated, I'm pretty sure that only means new mattresses. Which weren't bad at all. However we just had such a poor experience here I'm not sure where to start. Maybe first I'll say if you're in a pinch with no where else to stay, this might be ok. From the poorly run breakfast area with empty coffee and orange juice that another guest described as orange colored water, to construction straight across the hallway after 11pm. I went out to see what all the pounding was about after i was woken up. The door straight across the hall was wide open and some guy was building new platforms for the new mattresses. Why would you schedule this at night when your guests are supposed to be sleeping and or relaxing. I called the front desk and it did stop. Unfortunately i was awake at this point. Not to be topped by that was the vacuuming in the hallway at 8am right outside our door. So you can't go to bed early, nor sleep in. Also my wife was asking for more towels after the first night, we stayed 2 nights. The lady at the front desk wanted her to go back up stairs and get the dirty towels before she could get more. Finally they agreed we could leave our dirty ones in the hallway for house keeping. Then before we checked out, i tried to talk to the assistant manager before we left. She only gave me half of her attention and no resolution to issue
Stayed 2 nights in Oct 2023

8/10 Good

Ed

Liked: Staff & service, property conditions & facilities, room comfort
The carpet didn’t look like it had been vacuumed or else it was done with a bad vacuum sweeper. The mattress was very comfortable and it was a nice room.
Stayed 3 nights in Oct 2023

8/10 Good

DeAnn

Travelled with family
Liked: Room comfort
There is no room service but to get towels. Staff is constantly smoking right at the front entrance. Ugh! Room had stinky sink. Toilets are super low and uncomfortable
Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proberty has been updated rooms were clean.The breakfest was good.
Stayed 1 night in Oct 2023

2/10 Terrible

Christopher C

Travelled with family
Disliked: Staff & service, property conditions & facilities
Arrived at 4:30 and 1 of my rooms was not ready. My in-laws wanted for 4 hours before they finally got into a room. Booked thru Expedia and followed up after we got home and asked for a rebate. They offered $20 off a $132 bill. Wont stay at a Quality Inn again.
Stayed 1 night in Sep 2023

8/10 Good

Silvia

Liked: Cleanliness
Cigarette small
Stayed 2 nights in Sep 2023

2/10 Terrible

Joyce

Stayed 1 night in Sep 2023