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Reviews of Motel 6 Mount Vernon, IL

2 out of 5
Motel 6 Mount Vernon, IL
220 South 44th Street, Mount Vernon, IL

Reviews

7.2

Good

Rating 10 - Excellent. 160 out of 684 reviews" "
Rating 8 - Good. 248 out of 684 reviews" "
Rating 6 - Okay. 138 out of 684 reviews" "
Rating 4 - Poor. 72 out of 684 reviews" "
Rating 2 - Terrible. 66 out of 684 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay - a couple of light bulbs weren't working - otherwise no issues at all. Staff helpful and pleasant.
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Kyle,Thank you for sharing your review.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of amenities but was just what we needed. Very clean and the desk staff were friendly, helpful, and courteous. Shout out to Tish especially! She went above and beyond.
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Dear Jill,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Homer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff went above and beyond to make our stay fantastic. The room was clean, well stocked, comfortable, and quiet. Couldn't ask for more, we'll be back again!
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Homer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Bobbie L

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed here with a last minute change to view the eclipse. Beggars can't be choosers, right? The room was very basic. One queen bed, one chair. Clean enough. The room desperately needs repair. Mattress was over worn and sunken in. The shower curtain rod was only hanging on by a thread, hung so low the shower curtain wouldn't stay shut and would gather at the middle. (one of those curved rods). The bathroom doorknob was about to fall off. The holders for the towels were missing the protective outer edge. (sharp edges) The room had a peculiar smell. The cleaning was basic. The corners and baseboards were filthy. This motel needs an upgrade! I cannot recommend this motel to anyone. Find something else.
Stayed 2 nights in Apr 2024
Response from Karly on 10 Apr 2024
Dear Bobbie L,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Mary Grace

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly on 10 Apr 2024
Dear Mary Grace,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Josephine

Travelled with family
Liked: Amenities
Was a nice, convenient stay
Stayed 1 night in Mar 2024
Response from Karly on 29 Mar 2024
Thank you Josephine for the feedback. We are so glad you enjoyed your stay. Please let us know how we can improve to earn a 5/5 rating on your next stay with us. We hope to see you back soon!

8/10 Good

Seban

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience.
Stayed 1 night in Mar 2024
Response from Karly on 26 Mar 2024
Seban,Thank you for the review! We are delighted to hear you had a great stay with us! Hope to see you back again soon.

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Karly on 10 Apr 2024
Linda,Thank you for leaving a review.

10/10 Excellent

tyler

Stayed 1 night in Mar 2024
Response from Karly on 4 Apr 2024
Dear tyler,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Our room was renovated. It was clean. Heat worked. Dont judge a book by its cover, the outside looks like its in disrepair. It looks like they are working on updating the outside.
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Kristine,Thank you for the review. Thank you for taking the time to notice that we are indeed making repairs. We are glad you enjoyed your stay and we hope to see you back in the near future!

4/10 Poor

Karen Howell

Disliked: Cleanliness, property conditions & facilities
Dirty towels on sidewalk…place appears very sketchy
Stayed 1 night in Mar 2024
Response from Karly on 8 Mar 2024
Dear Karen,Thank you for taking the time to leave a review. Your comments are appreciated.

10/10 Excellent

Luke, Greeley

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Luke,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Charity

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Thank you for the review, Charity.

6/10 Okay

Nikki

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Desk Clerk, Tish, was very nice and welcoming. The room was clean and everything worked. The outside of the motel was very rundown. The door to my room was falling apart and bent when I opened it.
Stayed 1 night in Feb 2024
Response from Karly on 8 Feb 2024
Dear Nikki,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

John

Travelled with family, Travelled with pets
Response from Karly on 26 Jan 2024
John,Thank you for taking the time to leave a review. We hope to see you back soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Debra,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

6/10 Okay

leonard

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Leonard,Thank you for leaving a review.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
We were pleasantly surprised by how nice this Motel 6 looked! The room was nicely updated including the bathroom. Thank you!
Stayed 1 night in Dec 2023
Response from Karly on 1 Feb 2024
Dear Tammy,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

10/10 Excellent

KYLE, Atlanta

Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Kyle,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Carmel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Carmel,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The rm was very clean and smiled good 👍
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Patricia,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Crystal

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Crystal,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

PAULA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Thank you Paula. We hope to see you again soon.

10/10 Excellent

Billy

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Billy,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
Thank you, Philip. We hope to see you again soon!

10/10 Excellent

james

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Karly on 12 Jan 2024
James,Thank you so much for the 5/5 review! We hope to see you back soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Michael,Thank you for the amazing review! Maz K.#Team6

10/10 Excellent

Christy

Stayed 1 night in Dec 2023
Response from Management on 8 Dec 2023
Christy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10/10 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Sharon

Travelled with partner
Disliked: Staff & service, amenities
They charge your card for $50 that you get back the next day. It’s a pet deposit. I didn’t have a pet. This is not told in advance
Stayed 1 night in Nov 2023
Response from Sam on 29 Nov 2023
Ms SharonPlease accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns.We do not charge a deposit for pets, We charge the deposit for the room. You can look at the deposit policy under Important Information subheading Fees. https://www.expedia.com/Mount-Vernon-Hotels-Motel-6-Mount-Vernon.h1797820.Hotel-Information?chkin2023-12-05&chkout2023-12-09&x_pwa1&rfrrHSR&pwa_ts1701278105129&referrerUrlaHR0cHM6Ly93d3cuZXhwZWRpYS5jb20vSG90ZWwtU2VhcmNo&useRewardsfalse&rm1a2&regionId2463&destinationMount+Vernon%2C+Illinois%2C+United+States+of+America&destTypeMARKET&latLong38.317271%2C-88.90312&trackingDataAAAAAQAAAAEAAAAQsT0IwnRadJ9kr4vOdrxUar6y8jIt-Z94HdiR88kD3-cRdUMf7qaofxkLpq84bYFZODfPY5eBLlda-O3Eh6hed11w9MlwholX2U-BJQV4THX_E7ulXRdX8iC64nsj0e-jVYR_TghbDeD4cedf6fPFoxDaie16qA-0AShBnJ2lmTvra7r5bQChn7nF-QA3g3tbhaHZMalRG3mC2GuyxrBJz-unOU2_nSjSqPwNUBj-1uVurD8dLiRf7HrspSwpmZE1k4PXFwdJp1uQONP4HMWFQYa6yBKZm1Ipq1jfswUtm_KjTc-1SAKRE_MeH7qpJOqLy3qCNn5xTE70oWCuejtXJ8ayPCG6PYEtxbZSBaL4G-qNJ3L7RLTLqqusE_u6QBJ0PHUMFiDXq69KkqG5cuGyJAMkM0wxUM74r766Hqy94_mD5TC913Ax8XUEGEdwqali75N5XYAOQwdBr_GoH_eWy4VX3DdOBfP_Tunqownejt5wivIv9IEUmQELesgNBbk8b6eQMyYb-8-AU1z-Mm72Ob23UU4E069gUcY2fCZu309p_Djj2sRZsqwTCohvjQBZMfrem-cyulwU-UNoVCmqV_muisQ5Wcok944hW5y3EEsf3pUHDL1U0V8NWjEioV73fyrtYrnibYnIJs6wuJXpLlBN_W4bV0X0a5iPZTY16LHpFXwA1ddV8QJD1XM0XMnQZuawzEjmyNaGnyXSoPmguWKmtAZT3OJykX7euyEdbKL3NlpC1HNTPAix3lYWbECDQjkYe1Rs0afiRBC-NnoR9HmSt9n7TKte1IjnqX_dP02YuFCcXyBqlCBBM0u0V0IfuqXkTleH1TyJSqHDkY1f7VDIk8nZKje8mWIswZlgW76uM-kbaJ_pXQYVBNervMNLgVPjzvyQQaR65nJA6yAONsX7qCFOQlv06pDXvRgDvFfpNnENWjM4lQwOreGYtU6FuLX4ztrgCPnrimb0I1ty3Zy10X068bUWD-PZzx4BRDp-gRDk4rqEiaUwFYMdJ0wWZ0_VHTZVmet-boBo-JpnexFHfQ6gHe84NieA7kRtdWvJvbeGyEjeqbDommGZpOyJO04wAW1Ry3w3NI1dsIiPfhMF3uuL-nmsq6zEOoQyC9BGGwaJUuhhkfNXCzYkck6X7zpLPpTpdx5PReWyEMuyjYIZLf-p9gEVRxcmMs9Mp6I72_dx1hy6hMSESjuZOplUgQV5GAxpiNnTOjKNGBaEsEe0kCbMUihKxCQQCJUeDDuRBXBzq5xFdepZPinWEaW5t9lJam-NkUBzT0-odCb4sRW4Vj7KJIk8-O5zUFQVkhcA_FIPT36LTQv_3wB3OgNfHmfOS-ABt7tkOaFbkk4UFjeMo9VT-ZGtkv0LOZsjb34G58ifiP7pcWwBd1dlw6lsPLZ196Pb4mBs5YsCTXC9ueRhf_YNOpWTPUFf___wWXYrQug2h_CVlBj9IcnQzSzx5AZtUkxloIw7VpRqkV4dxpUaW9QHLxUEcHXG4BgFvOa8-85atAaN81yOvvJn99av365-QBnw_3nPNAqIam58m_q3bvTUc6KjXPKw19k47JGa3G1lcUve4RomZHv3DN5Iar4IiyhhN3899F2HXhWTWtrNqLatqaDzhHY6AF6D2JSo6aDqXwrL-NciQKMBlxTi1FpE2WcVMYXZFV2Bco_DPO4XohkTPBgV4UYDkUT8azPUm3QQhz81g_OEo4HdtW2aL8wlF5vTFfwPyd0L0cugoScFB_GYw4KHTYhgMZmH0FhRTjPxbvk8qnUuziVP-bb2lklHdSA_PsLXXIPzL_ASQSezLhqpjG5WlaQU0D0WLu0CZ3p-OIZfpS4ERmTqxoqh1IvG_00SVv1XCwwgBgj3wB2UMBsb_4SWegI27TcZbEUjN_sXjJAwpXn1xbyRoGl6iAEpKhkL-btQi1fycRvYpHzp6myqscdro8Ywi13y-Kk-pmnckdYQrAyNRO6Fri-pFo9eWJX2jCTuLHJh1_MusJ-0SpUxFly_06q37ppLIRKj5mA51qTwHdp8n46I5idA&rank1&testVersionOverrideButtercup%2C39483.0.0%2C47230.158373.1%2C49619.150273.0%2C48676.160236.2%2C48304.159182.1%2C50206.153476.0

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Michael,Thank you for the review. We hope to see you back soon.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Linda,Thank you for the review.

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Management on 8 Dec 2023
John,Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Vicki

Stayed 1 night in Nov 2023
Response from Management on 8 Dec 2023
Vicki,Thank you so much for the 5/5 review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. But, no Kleenex or hairdryer in room.
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Dear Guest,Thank you for your feedback. I will share with my team in order to make improvements. We hope to see you back soon.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Water pressure was pretty low but there could have been a leak somewhere. All in all ok place.
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Dear Vicki,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

4/10 Poor

Travis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our non-smoking room smelled like stale cigarette smoke. Ozone that place or do whatever you can to eliminate that odor!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Burt

Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Good for the price. Clean and comfortable beds. Truck noise from adjacent lots was annoying
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Burt,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

james

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thank you for the feedback, James.

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thank you, Kyle.

8/10 Good

Kelley L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 10 Nov 2023
Thank you, Kelley.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok room for spending the night for a low rate.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Scott,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Felt unsafe all night
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Frank

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Thanks for having our dog as a guest. No Smokey smell, thanks for that
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

berneva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Berneva,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Thomas,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Elizabeth,Thank you for taking the time to do our online review. Your kind feedback was highly appreciated. We were all very happy to learn that the hotel's services and facilities met your expectations and that you enjoyed it fully. We hope to see you again soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Adequate place for a one night stay just off the interstate. Would really appreciate having shampoo provided - seems no Motel 6's do so.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Thomas, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was extremely clean and comfortable.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Diana,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Kenneth J.

Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Kenneth,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Paul,Thank you for the perfect rating!!Lilith#Team6