All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The only complaint was noisy neighbors, but that was quickly taken care of. Thank you!
Andrea
Stayed 1 night in Mar 2024
Response from Breanna on 18 Mar 2024
Hi Andrea,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are pleased to hear our staff handled the issue for you in a timely manner.We look forward to seeing you again in the future.
Nice, quiet, and close to everything in the Marion area.
Casandra
Stayed 1 night in Mar 2024
Response from Breanna on 12 Mar 2024
Hi Casandra,We would like to thank you for taking the time to complete an online survey about your stay. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
Easy check in, staff had warm greetings upon arrival.
Room setup great, newer furniture, bed super comfortable.
Felt safe walking around area with numerous places to eat.
Gordon
Stayed 1 night in Mar 2024
Response from Breanna on 12 Mar 2024
Hello Gordon,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
Was pleased with our stay here. Room was nice and clean. Breakfast was very good with a nice selection.
Norma
Stayed 2 nights in Mar 2024
Response from Breanna on 12 Mar 2024
Hi Norma,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to seeing you again!
Hi Tom,Thank you for taking the time to go online and fill out a review regarding your stay wiht our hotel. We appreciate your kind words and high rating and will be sure to share them with our staff. We look forward to hosting you again in the future.
8/10 Good
David
18 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Clean. Comfortable bed. But staff needed to apologize for some broken things. Elevator issue. Ice machine broken. One door exit only (card reader not working).
David
Stayed 1 night in Feb 2024
Response from Breanna on 19 Feb 2024
Hi David,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We do apologize for the inconveniences that occured during your stay and assure you these are not normal conditions for our hotel. We appreciate your kind words regarding our team and their hard work! We look forward to seeing you again in the future and hosting you properly.
The location is perfect for our travel plans, and the complimentary cookies and coffee sure were nice. The girl at check-in was very friendly and helpful. The rooms are slightly dated, but they provided a safety mat for the bath tub - much appreciated by this member of the older generation! And the beds are very comfortable!
Stan
Stayed 1 night in Feb 2024
Response from Breanna on 13 Feb 2024
Hi Stan,Thank you for taking the time to complete an online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
Very clean, comfortable bed and can set fan to run continuously
Dave
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hi Dave,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
Very nice and clean good customer service heard breakfast was great haven't tried it yet
Ty
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hello Ty,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
There are plenty of places to eat nearby, and it's quiet.
The breakfast is very tasty.
Marcie J
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hi Marcie,We would like to thank you for taking the time to complete our online survey about your stay with our hotel. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
Easy check in, the host was very polite and helpful. Room was clean and everything was set up nicely. Good breakfast and the coffee was better than most hotels provide. Easy access off freeway.
This was one of the better stays we have had.
gary
Stayed 1 night in Jan 2024
Response from Breanna on 24 Jan 2024
Hi Gary,Thank you for taking the time to go online and share such a positive review about your stay. We will be sure to share your kind words with our team as it ensures them of the hard work that they do. We look forward to seeing you in the future and providing the same exceptional service.
10/10 Excellent
Monica
16 Jan 2024
Monica
Stayed 1 night in Jan 2024
Response from Breanna on 5 Feb 2024
Hello Monica,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
6/10 Okay
Allicyn
11 Jan 2024
Allicyn
Stayed 1 night in Jan 2024
Response from Breanna on 2 Feb 2024
Hi Allicyn,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your feedback and hope to see you again in the future.
Hello,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
Hello Sandra,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We are pleased to see your high rating as it ensures our team of the hard work they do. We look forward to seeing you again in the future!
Hi Gerard,We appreciate you taking the time to fill out a review regarding your stay with Comfort Inn and Suites I-57. We appreciate your high rating and hope to have a chance to serve you again in the future.
Convenient location. Clean rooms and pool area. My grandchildren especially loved the pool!
Elaine
Stayed 2 nights in Dec 2023
Response from Breanna on 29 Dec 2023
Hello Elaine,We are pleased to hear that you and your grandchildren enjoyed the amenities of our hotel! We appreciate you taking the time to go online and fill out a review with such positive feedback. This ensures our team of the great job that they do. We look forward to seeing you again in the future and providing the same exceptional service.
10/10 Excellent
Patricia
26 Dec 2023
Patricia
Stayed 2 nights in Dec 2023
Response from Breanna on 29 Dec 2023
Hi Patricia,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to seeing you in the future!
10/10 Excellent
Brenda
18 Dec 2023
Brenda
Stayed 1 night in Dec 2023
Response from Breanna on 21 Dec 2023
Hi Brenda,Thank you so much for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to seeing you again in the future!
Friendly staff. Easy check in and out. Comfortable room and bed. Clean.
Angela
Stayed 1 night in Dec 2023
Response from Breanna on 19 Dec 2023
Hi Angela,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for each and every guest.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,
Hello Fallon,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your high rating will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
The staff was wonderful! I had an issue with the first room I was given due to dirty windows. The staff quickly moved me to another room. Breakfast was hot and fresh! Thank you for a great stay!
Verified traveller
Stayed 4 nights in Dec 2023
Response from Breanna on 13 Dec 2023
Hello,Thank you for taking the time to go online and fill out a review for our hotel with such great comments! Our team goes above and beyond at their job and your kind words ensure them of that. We look forward to seeing you again in the future and providing the same excellent service.
The staff was excellent. Friendly and very helpful.
Tracy
Stayed 2 nights in Nov 2023
Response from Breanna on 30 Nov 2023
Hi Tracy!We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Hi Sheila,Thank you for taking the time to go online and fill out a survey for our hotel with such positive feedback! We appreciate the positive review and will be sure to share your kind words with our team to ensure them of the hard work that they do. We look forward to seeing you in the future and giving you the same exceptional experience.
Hello, LaTanya,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words, as they ensure our team of the hard work that they do. We look forward to seeing you again in the future!
Hi Jessica,Thank you so much for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words and will be sure to share them with our team as it ensures them of the hard work they do. We look forward to seeing you again in the future!
10/10 Excellent
Elaine
19 Nov 2023
Elaine
Stayed 3 nights in Aug 2023
Response from Breanna on 13 Dec 2023
Hello,Thank you for taking the time to go online and fill out a survey regarding your stay at our hotel. Our team goes above and beyond to make each stay exceptional for every guest. We appreciate your high rating and hope to see you agian in the future.
Hello Michael,We would like to thank you for taking the time to complete our online survey about your stay. We appreciate your high rating! Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
Hello Gary,Thank you for taking the time to go online and fill out a survey regarding your stay with the Comfort Inn and Suites I-57. We are pleased to hear you enjoyed your stay. Your kind words ensure our team of the hard worker they do. We hope to see you again in the future.
The attendant at the check-in desk was very friendly and the check-in process was quick and easy. The room was clean and comfortable too!
Cindy
Stayed 1 night in Nov 2023
Response from Breanna on 14 Nov 2023
Hi Cindy,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words and will be sure to share them with our team. We hope to see you again in the future!
Good property, but a lot needs improving. Cleaning was subpar and items were outdated. The fitness room treadmill stopped working while on which made me almost fall off.
Most of the staff were on their phones while customers were around and it was tough to get attention for care when needed.
Joshua
Stayed 1 night in Nov 2023
Response from Breanna on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for every guest. We do apologize for the lack of attention from our team members and will be sure to use this as a training moment for the future. We will also have our maintanence team check the treadmill for any issues. We hope for an opportunity to properly host you in the future.
Love this property for its hot tub and pool. Its clean nice area and staff are great!
Alisa
Stayed 2 nights in Nov 2023
Response from Breanna on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
Very friendly staff. Excellent breakfast. Water, cookies, coffee available in the common area.
Laura
Stayed 2 nights in Oct 2023
Response from Breanna on 30 Oct 2023
Hello Laura,Thank you for taking the time to fill out an online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for each and every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
Hi Helen,We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Clean, quiet and felt safe during checking-in late in the evening
Laura
Stayed 1 night in Oct 2023
Response from Breanna on 16 Oct 2023
Hi Laura,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We are pleased to hear you felt safe in our environment, as we strive to make a welcomming hotel for all! We hope to see you again in the future.
Hi Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your high rating to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again in the future!
Great stay, just wished we couldn’t hear every time someone walked on the floor above us.
Rita
Stayed 2 nights in Oct 2023
Response from Breanna on 10 Oct 2023
Hi Rita,We appreciate you taking the time to fill out a review regarding your stay with our hotel! We do apologize for the noise above you. We have hotel staff available 24/7 to help resolve any issues that occur during your stay. We hope to better accomodate you in the future.
Hi Kathy,Thank you for taking the time to go online and fill out a review for Comfort Inn and Suites I-57! We appreciate your high rating and hope your stay was well. We hope to see you again next time you are in town.
Hello Christina,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
8/10 Good
John
7 Oct 2023
Older property but clean staff was friendly and close to good restaurant in Marion, Illinois
John
Stayed 1 night in Oct 2023
Response from Breanna on 7 Oct 2023
Hi John,Thank you for taking the time to complete a review regarding your stay with our hotel. We appreciate your comments and will be sure to share them with our team. We hope to see you again next time you are in the area!
They have the very best breakfasts ever at the hotel!
Victoria
Stayed 1 night in Oct 2023
Response from Breanna on 7 Oct 2023
Hello Victoria,Thank you for completing a review regarding your stay with Comfort Inn and Suites I-57! We appreciate your kind words and high rating as it ensures our team of the great job they do. We look forward to seeing you in the future and hope to give you the same exceptional service.
10/10 Excellent
Jeremy
3 Oct 2023
Jeremy
Stayed 2 nights in Sep 2023
Response from Breanna on 4 Oct 2023
Hello Jeremy,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to accomodating you again in the future.
Great location, very clean and right near a bunch of really good restaurants.
Wilfredo
Stayed 1 night in Sep 2023
Response from Breanna on 4 Oct 2023
Hello Wilfredo,Thank you for filling out a review regarding your stay at Comfort Inn and Suites I-57. We strive to make each stay for every guest exceptional and are glad to hear your stay was one of them. We hope to give you the same exceptional service during your next visit.
Hi Linda,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your kind words as it ensures our staff of the great job they do! We hope to give you the same exceptional service next time you are in town.
Hi Janet,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your kind words, as they ensure our team of the great job that they do. We hope to see you again in the future.
10/10 Excellent
Andrea
30 Sept 2023
Andrea
Stayed 1 night in Sep 2023
Response from Breanna on 2 Oct 2023
Thank you for taking the time to complete a survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your high rating to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
Hi Mary,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
4/10 Poor
Angela
Travelled with family, Business traveller
25 Sept 2023
Disliked: Cleanliness, staff & service
We did not know we needed to request housekeeping.. our toilet over flowed and we were handed a snake device to open it ourselves, that did not work then they gave us a plunger to use ourselves.. we used our towels to clean up the mess and put in a service request for the next day. They did not service the toilet. Or clean towels. We tracked down housekeeping and got fresh towels for the day.
Angela
Stayed 3 nights in Sep 2023
Response from Breanna on 26 Sept 2023
Hi Angela,On behalf of our entire team, I would like to apologize for the issues encountered during your stay. We will use your feedback as an opportunity to reiterate policies and procedures with our staff, to prevent these issues from occuring in the future. We hope for an opportunity to properly host you another time.
Hello Cheryl,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.