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Reviews of Comfort Inn & Suites Marion I-57

2.5 out of 5
Comfort Inn & Suites Marion I-57
2403 Black Diamond Dr, Marion, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 550 out of 781 reviews" "
Rating 8 - Good. 176 out of 781 reviews" "
Rating 6 - Okay. 35 out of 781 reviews" "
Rating 4 - Poor. 8 out of 781 reviews" "
Rating 2 - Terrible. 12 out of 781 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was noisy neighbors, but that was quickly taken care of. Thank you!
Stayed 1 night in Mar 2024
Response from Breanna on 18 Mar 2024
Hi Andrea,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are pleased to hear our staff handled the issue for you in a timely manner.We look forward to seeing you again in the future.

8/10 Good

Casandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, and close to everything in the Marion area.
Stayed 1 night in Mar 2024
Response from Breanna on 12 Mar 2024
Hi Casandra,We would like to thank you for taking the time to complete an online survey about your stay. Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff had warm greetings upon arrival. Room setup great, newer furniture, bed super comfortable. Felt safe walking around area with numerous places to eat.
Stayed 1 night in Mar 2024
Response from Breanna on 12 Mar 2024
Hello Gordon,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Norma, Northport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with our stay here. Room was nice and clean. Breakfast was very good with a nice selection.
Stayed 2 nights in Mar 2024
Response from Breanna on 12 Mar 2024
Hi Norma,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to seeing you again!

10/10 Excellent

Tom, Kenosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, thank you 👍
Stayed 1 night in Mar 2024
Response from Breanna on 9 Mar 2024
Hi Tom,Thank you for taking the time to go online and fill out a review regarding your stay wiht our hotel. We appreciate your kind words and high rating and will be sure to share them with our staff. We look forward to hosting you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Clean. Comfortable bed. But staff needed to apologize for some broken things. Elevator issue. Ice machine broken. One door exit only (card reader not working).
Stayed 1 night in Feb 2024
Response from Breanna on 19 Feb 2024
Hi David,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We do apologize for the inconveniences that occured during your stay and assure you these are not normal conditions for our hotel. We appreciate your kind words regarding our team and their hard work! We look forward to seeing you again in the future and hosting you properly.

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for our travel plans, and the complimentary cookies and coffee sure were nice. The girl at check-in was very friendly and helpful. The rooms are slightly dated, but they provided a safety mat for the bath tub - much appreciated by this member of the older generation! And the beds are very comfortable!
Stayed 1 night in Feb 2024
Response from Breanna on 13 Feb 2024
Hi Stan,Thank you for taking the time to complete an online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 Okay

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed and can set fan to run continuously
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hi Dave,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean good customer service heard breakfast was great haven't tried it yet
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hello Ty,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Marcie J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There are plenty of places to eat nearby, and it's quiet. The breakfast is very tasty.
Stayed 1 night in Jan 2024
Response from Breanna on 30 Jan 2024
Hi Marcie,We would like to thank you for taking the time to complete our online survey about your stay with our hotel. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, the host was very polite and helpful. Room was clean and everything was set up nicely. Good breakfast and the coffee was better than most hotels provide. Easy access off freeway. This was one of the better stays we have had.
Stayed 1 night in Jan 2024
Response from Breanna on 24 Jan 2024
Hi Gary,Thank you for taking the time to go online and share such a positive review about your stay. We will be sure to share your kind words with our team as it ensures them of the hard work that they do. We look forward to seeing you in the future and providing the same exceptional service.

10/10 Excellent

Monica

Stayed 1 night in Jan 2024
Response from Breanna on 5 Feb 2024
Hello Monica,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

6/10 Okay

Allicyn

Stayed 1 night in Jan 2024
Response from Breanna on 2 Feb 2024
Hi Allicyn,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Wiktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Breanna on 12 Jan 2024
Hello,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Breanna on 3 Jan 2024
Hello Sandra,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We are pleased to see your high rating as it ensures our team of the hard work they do. We look forward to seeing you again in the future!

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cheryl on 2 Jan 2024
Hello Paula, Thank you for providing feedback of your recent stay! We hope to see you again soon!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and off the highway.
Stayed 1 night in Dec 2023
Response from Breanna on 29 Dec 2023
Hi Gerard,We appreciate you taking the time to fill out a review regarding your stay with Comfort Inn and Suites I-57. We appreciate your high rating and hope to have a chance to serve you again in the future.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean rooms and pool area. My grandchildren especially loved the pool!
Stayed 2 nights in Dec 2023
Response from Breanna on 29 Dec 2023
Hello Elaine,We are pleased to hear that you and your grandchildren enjoyed the amenities of our hotel! We appreciate you taking the time to go online and fill out a review with such positive feedback. This ensures our team of the great job that they do. We look forward to seeing you again in the future and providing the same exceptional service.

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Breanna on 29 Dec 2023
Hi Patricia,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to seeing you in the future!

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023
Response from Breanna on 21 Dec 2023
Hi Brenda,Thank you so much for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to seeing you again in the future!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Will choose Comfort Inn again.
Friendly staff. Easy check in and out. Comfortable room and bed. Clean.
Stayed 1 night in Dec 2023
Response from Breanna on 19 Dec 2023
Hi Angela,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for each and every guest.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 Excellent

Fallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Breanna on 14 Dec 2023
Hello Fallon,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.We sincerely appreciate and value your feedback. Your high rating will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marion IL business trip
The staff was wonderful! I had an issue with the first room I was given due to dirty windows. The staff quickly moved me to another room. Breakfast was hot and fresh! Thank you for a great stay!
Stayed 4 nights in Dec 2023
Response from Breanna on 13 Dec 2023
Hello,Thank you for taking the time to go online and fill out a review for our hotel with such great comments! Our team goes above and beyond at their job and your kind words ensure them of that. We look forward to seeing you again in the future and providing the same excellent service.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Friendly and very helpful.
Stayed 2 nights in Nov 2023
Response from Breanna on 30 Nov 2023
Hi Tracy!We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, great food!!
Stayed 2 nights in Nov 2023
Response from Breanna on 28 Nov 2023
Hi Sheila,Thank you for taking the time to go online and fill out a survey for our hotel with such positive feedback! We appreciate the positive review and will be sure to share your kind words with our team to ensure them of the hard work that they do. We look forward to seeing you in the future and giving you the same exceptional experience.

10/10 Excellent

LaTanya, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great facility
Stayed 2 nights in Nov 2023
Response from Breanna on 27 Nov 2023
Hello, LaTanya,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words, as they ensure our team of the hard work that they do. We look forward to seeing you again in the future!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and customer service is great
Stayed 1 night in Nov 2023
Response from Breanna on 22 Nov 2023
Hi Jessica,Thank you so much for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words and will be sure to share them with our team as it ensures them of the hard work they do. We look forward to seeing you again in the future!

10/10 Excellent

Elaine

Stayed 3 nights in Aug 2023
Response from Breanna on 13 Dec 2023
Hello,Thank you for taking the time to go online and fill out a survey regarding your stay at our hotel. Our team goes above and beyond to make each stay exceptional for every guest. We appreciate your high rating and hope to see you agian in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Breanna on 20 Nov 2023
Hello Michael,We would like to thank you for taking the time to complete our online survey about your stay. We appreciate your high rating! Feedback from each and every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, functional room. Restaurant options nearby.
Stayed 1 night in Nov 2023
Response from Breanna on 14 Nov 2023
Hello Gary,Thank you for taking the time to go online and fill out a survey regarding your stay with the Comfort Inn and Suites I-57. We are pleased to hear you enjoyed your stay. Your kind words ensure our team of the hard worker they do. We hope to see you again in the future.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The attendant at the check-in desk was very friendly and the check-in process was quick and easy. The room was clean and comfortable too!
Stayed 1 night in Nov 2023
Response from Breanna on 14 Nov 2023
Hi Cindy,Thank you for taking the time to go online and fill out a survey regarding your stay with our hotel. We appreciate your kind words and will be sure to share them with our team. We hope to see you again in the future!

6/10 Okay

Joshua

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good property, but a lot needs improving. Cleaning was subpar and items were outdated. The fitness room treadmill stopped working while on which made me almost fall off. Most of the staff were on their phones while customers were around and it was tough to get attention for care when needed.
Stayed 1 night in Nov 2023
Response from Breanna on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for every guest. We do apologize for the lack of attention from our team members and will be sure to use this as a training moment for the future. We will also have our maintanence team check the treadmill for any issues. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property for its hot tub and pool. Its clean nice area and staff are great!
Stayed 2 nights in Nov 2023
Response from Breanna on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent breakfast. Water, cookies, coffee available in the common area.
Stayed 2 nights in Oct 2023
Response from Breanna on 30 Oct 2023
Hello Laura,Thank you for taking the time to fill out an online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for each and every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Helen, Osage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were clean and comfortable.
Stayed 1 night in Oct 2023
Response from Breanna on 30 Oct 2023
Hi Helen,We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and felt safe during checking-in late in the evening
Stayed 1 night in Oct 2023
Response from Breanna on 16 Oct 2023
Hi Laura,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We are pleased to hear you felt safe in our environment, as we strive to make a welcomming hotel for all! We hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Breanna on 12 Oct 2023
Hi Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your high rating to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again in the future!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great stay, just wished we couldn’t hear every time someone walked on the floor above us.
Stayed 2 nights in Oct 2023
Response from Breanna on 10 Oct 2023
Hi Rita,We appreciate you taking the time to fill out a review regarding your stay with our hotel! We do apologize for the noise above you. We have hotel staff available 24/7 to help resolve any issues that occur during your stay. We hope to better accomodate you in the future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Breanna on 10 Oct 2023
Hi Kathy,Thank you for taking the time to go online and fill out a review for Comfort Inn and Suites I-57! We appreciate your high rating and hope your stay was well. We hope to see you again next time you are in town.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Breannna on 10 Oct 2023
Hello Christina,We would like to thank you for taking the time to complete our online survey about your stay. Feedback from every guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

John

Older property but clean staff was friendly and close to good restaurant in Marion, Illinois
Stayed 1 night in Oct 2023
Response from Breanna on 7 Oct 2023
Hi John,Thank you for taking the time to complete a review regarding your stay with our hotel. We appreciate your comments and will be sure to share them with our team. We hope to see you again next time you are in the area!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the very best breakfasts ever at the hotel!
Stayed 1 night in Oct 2023
Response from Breanna on 7 Oct 2023
Hello Victoria,Thank you for completing a review regarding your stay with Comfort Inn and Suites I-57! We appreciate your kind words and high rating as it ensures our team of the great job they do. We look forward to seeing you in the future and hope to give you the same exceptional service.

10/10 Excellent

Jeremy

Stayed 2 nights in Sep 2023
Response from Breanna on 4 Oct 2023
Hello Jeremy,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your high rating as it ensures our team of the hard work that they do. We look forward to accomodating you again in the future.

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and right near a bunch of really good restaurants.
Stayed 1 night in Sep 2023
Response from Breanna on 4 Oct 2023
Hello Wilfredo,Thank you for filling out a review regarding your stay at Comfort Inn and Suites I-57. We strive to make each stay for every guest exceptional and are glad to hear your stay was one of them. We hope to give you the same exceptional service during your next visit.

10/10 Excellent

Linda S.

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a great breakfast.
Stayed 1 night in Oct 2023
Response from Breanna on 4 Oct 2023
Hi Linda,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your kind words as it ensures our staff of the great job they do! We hope to give you the same exceptional service next time you are in town.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Breanna on 2 Oct 2023
Hi Janet,Thank you for taking the time to go online and fill out a review regarding your stay with our hotel. We appreciate your kind words, as they ensure our team of the great job that they do. We hope to see you again in the future.

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Breanna on 2 Oct 2023
Thank you for taking the time to complete a survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your high rating to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Mary, Loves Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Sep 2023
Response from Breanna on 2 Oct 2023
Hi Mary,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Marion I-57 and the services we provide for every guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 Poor

Angela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
We did not know we needed to request housekeeping.. our toilet over flowed and we were handed a snake device to open it ourselves, that did not work then they gave us a plunger to use ourselves.. we used our towels to clean up the mess and put in a service request for the next day. They did not service the toilet. Or clean towels. We tracked down housekeeping and got fresh towels for the day.
Stayed 3 nights in Sep 2023
Response from Breanna on 26 Sept 2023
Hi Angela,On behalf of our entire team, I would like to apologize for the issues encountered during your stay. We will use your feedback as an opportunity to reiterate policies and procedures with our staff, to prevent these issues from occuring in the future. We hope for an opportunity to properly host you another time.

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from Breanna on 26 Sept 2023
Hello Cheryl,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Marion I-57.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.