Front of property

Reviews of Ommer Hotel

5 out of 5
Ommer Hotel
Selimiye Mah. No: 425, Kayseri, Kayseri

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 192 reviews" "
Rating 8 - Good. 69 out of 192 reviews" "
Rating 6 - Okay. 12 out of 192 reviews" "
Rating 4 - Poor. 2 out of 192 reviews" "
Rating 2 - Terrible. 7 out of 192 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Semsi Soner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
İts perfect. Thank you expedia.
Stayed 3 nights in Jan 2024
Response from Selenay Sağlamçubukcu on 23 Mar 2024
Değerli Misafirimiz Serhat Demirci,Otelimizde konaklama sonrası gözlemleriniz neticesinde değerli vaktinizi ayırıp bizlerle paylaştığınız önemli yorumunuz için teşekkür ederiz.Otelimizde geçirdiğiniz süre esnasında hizmetlerimizden memnun kalmış olmanız, size hizmet veren personelimiz için motivasyon kaynağı olmuştur. sizlerden aldığımız pozitif memnuniyetler gelecek dönemlerde Kayseri bölgesinde konaklama planlayan misafirlerimize Crown Plaza misafirperverliği ve hizmet kalitesi konusunda teşvik edici ve yol gösterici olmaktadır.Sizleri ve önereceğiniz tüm yakınlarınızı bir sonraki seyahatinizde otelimizde görmekten büyük mutluluk duyacağımızı belirtir, sağlıklı ve mutlu günler dilerizSaygılarımızla

10/10 Excellent

Bahaa Aldine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and team
Super super hôtel and great team and nice view
Stayed 1 night in Nov 2022

8/10 Good

Netsanet

Stayed 2 nights in Aug 2022

8/10 Good

mohammad

Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Breakfast, Okay Location
They let us check in to our room hours early, which was a huge help! The spa and indoor pool and sauna exceeded our expectations and great to relax there after a day of skiing nearby. Plenty of space in the room. The condition of the rooms is a bit older, and we wish there were robes in the room, but not a big deal. Breakfast was really nice and well prepared. A bit of a drive from restaurants, city, and skiing.
Stayed 1 night in Dec 2021

2/10 Terrible

Ashpak

Business traveller
Disliked: Staff & service, room comfort
They spoil my laundry clothes.no one is understad english even manager.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great place and location. The gym and sauna downstairs also amazing. Perfect if you are going to the airport or bus station. Airport bus picks up and drops off right outside. Breakfast was disappointing though.
Stayed 1 night in Nov 2020

10/10 Excellent

Muhittin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Makiko

Stayed 5 nights in Jan 2020

8/10 Good

Kamel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Everything very good. Staff were warm . Breakfast excellent . Bus terminal across the hotel made it so easy for us .
Stayed 1 night in Sep 2019

10/10 Excellent

Ms

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Awesome room and hotel, very clean and looks nice
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in problem was overcome.
I had a small problem on check-in, which meant I was inadvertently charged twice, but the staff went out of their way to make sure I got the refund before my departure after a couple of nights.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Shopping center and main bus station. Breakfast is very good. Rooms are clean and renovated. I only didn't like the pillows. The pillows were very high for me.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean and comfortable room, location was great for me because it was right across the bus station.
Stayed 1 night in Oct 2018
Response from OMMER HOTEL on 24 Nov 2018
Thank you for choosing the OMMER HOTEL for your up-coming stay. Best Regards

6/10 Okay

AHMET

Deserves 4 stars at most
It was a 3 or 4 stay experience. Pillows and sheets weren’t clean, we asked for new ones but they were worse. This hotel is far away from city center. It has a great breakfast but cheese choices were very bad. Nice spa facilities.
Stayed 3 nights in Aug 2018

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay in Ommer Hotel
it was amazing. everything was fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Nov 2016
Değerli Misafirimiz , Zamanınızı ayırarak konaklamanız ilgili deneyimlerinizi bizimle paylaştığınız için teşekkür ederiz. Misafirlerimizden gelen yorumların bizim için çok değerli olduğunu ve en yüksek kalite standartlarını gerçekleştirebilmemizde yorumlarınızın son derece önemli olduğunu bildirmek isteriz. Ommer Hotel ailesi olarak gösterdiğiniz güven ve ilgi için teşekkür eder, sizleri en kısa zamanda otelimizde tekrar ağırlamaktan büyük mutluluk duyarız. Saygılarımızla,

10/10 Excellent

Ziya, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nighter
Stayed for one night during our visit for Galatasaray game. Very close to the stadium, 10 minute drive to the city center. Decent breakfast, very good value for the price.
Response from Hotel Management on 4 Jan 2016
Dear Our Guest, Firstly thank you for choosing Ommer Hotel Kayseri for accomodation. I shared your comments with our team members. We will be happy to welcome you again next Kayseri trip. Best Regards

6/10 Okay

Business visito, London

Liked: Cleanliness, property conditions & facilities, room comfort
Generally good hotel with 4.5 star facilities
Sadly not quite 5 star service! TV and some lights in bathroom only partially working, no movies, alarm not working, invoice and billing system offered but not working!. Generally service was lacking for a 5 star hotel therefore a bit expensive in comparison. Arrival flight was delayed so got in late - 9.30pm. Was told dinner served until 10pm. I ordered quickly but food and bill delivered together at 9.55 with beer in a bottle and water in the glass! After 3 minutes all staff disappeared with no chance of a desert! On 2nd day I had a very early flight so asked for wake up call at 4.05am (as TV alarm did not function), simple breakfast at 4.30 and taxi for 4.50am. Was very impressed with reception staff who checked if all would be OK! But in reality my alarm worked, their wake up call came at 4.20. At breakfast area no staff. Reception did get them out of bed quickly, got cereal but no milk (until 6am ??) with could meats and cheese, but no bread? These were delivered after 2 requests.. Taxi did not arrive but staff did get another quickly... Generally the facilities were good but staff need a little more control if they should call this a 5 star with this price.. However other staff and facilities good so would consider returning, but would be aware and checking the above...
Response from Hotel Management on 17 Feb 2016
Dear Our Guest, Firstly thank you for choosing Ommer Hotel Kayseri. I have already share your experience with our team member. We will be happy to welcome you again next Kayseri trip. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great.
Response from General Manager on 8 Nov 2016
Dear Guest, Thank you for sharing your experience with us. We would like to let you know that comments of our guests are invaluable for us and also your comments are extremely important in order to achieve the highest quality standards of our hotel. As Ommer Hotel family ,we would like to thank you for your trust and interest . We hope to welcome you again very soon. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Excellent hotel with great facilities
Response from General Manager on 8 Nov 2016
Dear Guest, Thank you for sharing your experience with us. We would like to let you know that comments of our guests are invaluable for us and also your comments are extremely important in order to achieve the highest quality standards of our hotel. As Ommer Hotel family ,we would like to thank you for your trust and interest . We hope to welcome you again very soon. Yours sincerely,

6/10 Okay

Fatih, Ommer hotel

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
I visited this city first time , I have met my military friend that I didn't see for 13 years , he picked my up from a bus stop and have me a ride to this hotel , he came upstair with me and carried my suitcase to my room , the reception called my room while I was using the restroom and my friend answered the phone for me and he told me that they told me I am not allowed to have guess in my room , this was ridiculous , and main time when I was going to my room I have seen some dirty dishes in a tray in front of the room 304 and those were still up front all night long between the time I checking to 9 am in the morning ,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
staff very rood not helpful they behave really badly never stay any more

10/10 Excellent

Emel, Connecticut, U.S.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly 5 star
Very clean, luxury hotel with great service. Loved the fact that there is a free Turkish bath in the hotel along with great indoor pool. Customer Service was also amazing. I would recommend it for sure , my parents and I stayed and enjoyed our time and comfort at this hotel, truly 5 star.

10/10 Excellent

Susan Lindt, Bologna Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely...almost sublime!
We stayed here after three terrible nights in a dirty Cappadocia cave hotel. It was lovely, clean and beautiful. I wish we could have stayed longer! This hotel offers much more than most - all kinds of amenities, including the usual toiletries, plus bath salts, and even an "emergency kit" for ladies! The hotel had floor to ceiling windows across one entire side of the room, which included a small living room, an entry hallway, a huge comfortable bed, and two enormous TVs with satellite stations. This is a nearly brand-new hotel attached to a nice mall that has a decent food court. We didn't eat at the hotel restaurants, but they looked quite posh and lovely. This place is a great deal for your dollar...or yen...or lira...
Response from General Manager on 8 Nov 2016
Dear Guest, Thank you for sharing your experience with us. We would like to let you know that comments of our guests are invaluable for us and also your comments are extremely important in order to achieve the highest quality standards of our hotel. As Ommer Hotel family ,we would like to thank you for your trust and interest . We hope to welcome you again very soon. Yours sincerely,

10/10 Excellent

Tulga Kalayci, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice surprise
We have stayed 1 night in this new and luxurious hotel during our family trip to east of Turkey. Our room had 2 double beds and comfortable large. Again, bathroom was spacious, clean and luxury. Hotel has a large gym and big sze swimming pool. My family also tried the Turkish bath (hammam) in the hotel and praised the quality of service. Open buffet breakfast contained lots of cheeses, breads, jams along with multiple egg choices. Only issue with hotel might be its location. It is located about 20 minutes from center of city and requires a car for easy access. On the plus side car parking is free.

8/10 Good

Francois, Montreal Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport hotel with very modern facilities
Fonctionnal, not too far from the airport (15 min ride) Provides a good bedding option after a late flight or before an early departure. Very clean business hotel with real modern look

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good stop over
Hotel Attached to shopping mall. Great swimming pool. Lousy restaurant but good one in shopping mall. Highly recommend for stop over to get flight from Istanbul

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The Hotel was nice, the location was random... It is across from the main bus station, and it was a 40TL cab ride from the hotel to the airport. It seems like cab drivers like to rip people off, and 40 was as low as we could get, so beware. The Hotel was a great pool (they make you wear a swim cap), the staff is very nice, and the restaurant is very good. The restaurant serves NO booze, which seemed a little odd, but Kayseri is a very conservative city. The Hotel is also attached to a very nice shopping mall, with some food places and a great supermarket/deli. We felt out of place here as apparently no tourists really stay here. The hotel seemed pretty empty except for a soccer team. The staff all speak English and are vey accommodating. Oddly we met a English speaking lady at the mall, and she was amazed anyone would visit Kayseri, in fact we seemed to be an oddity. We stayed for a airport connection, but other than that it seemed like not much else to do in that part of the city.

10/10 Excellent

Fred weaver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

fozer, Philadelphia- USA

Liked: Cleanliness, staff & service, room comfort
Not for the international guests who takes alcohol
The hotel is far away from the cith center. It is a business type hotel but no alcohol. The loby is not entertaining. To order a cup of tea or coffee is a problem. Breakfast is very good and delicious. Hotel staff are kind and friendly.

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel aber Badekappe nicht vergessen.
Stayed 1 night in Oct 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ahmet

Stayed 1 night in Jun 2023

8/10 Good

Hakan

Stayed 1 night in Jun 2023

6/10 Okay

Mehmet ali

Business traveller
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

RAMAZAN

Stayed 1 night in Mar 2023

10/10 Excellent

Yasin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel deneyim
Herşey çok güzeldi
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

stefan, st.gallen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
personal freundlich und bemüht, leider sprach fast niemand englisch oder deutsch. minibar funktionierte nicht, dafür zimmerservice ok
Stayed 2 nights in Sep 2022

2/10 Terrible

Ugur

Stayed 1 night in Aug 2022

8/10 Good

kafi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Emre

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022

8/10 Good

KEIICHI

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Rayshree

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Berrin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kesinlikle kalınır
Kayseri uçağımız kalmadığı için bizi bu otele aldılar. Çok güzel bir deneyimdi. O kadar yoğunluğa rağmen, hızlı c/in yaptık. Odalar çok büyük ve konforlu. Banyo temizdi. Yatak çok rahat ve çarşafla çok iyi durumda. Otelde eski bir şey yok, yeni duruyor. Kahvaltı oldukça zengindi. 6 çeşit reçel, 10 çeşit peynir (aynı peyniri çörekotu ile cesitlendirmeden) vardı. Restoran oldukça temiz. Ayrıca müşterilerin kullanımı için bilgisayar ve yazıcı da ücretsiz şekilde vardı. Her şekilde rahat ettim. Bir daha geldiğimde mutlaka kalacağım bir otel oldu. Özellikle gece resepsiyon ve güvenlik personeline bizleri mağdur etmedikleri için ayrıca teşekkür ederim.
Stayed 1 night in Jan 2022