Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
98% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 07-Nov-2015 on Hotels
Comment from Hotel Management
04-Dec-2015 by Accor Hotel Kayseri, Hotel Management
Sayın Misafirimiz , Otel konaklamanız için Novotel Kayseri’yi tercih etmenizden dolayı teşekkür ederiz. Otelimizin verdiği hizmetlerden memnun kaldıgınızı bilmekten Novotel Kayseri ekibi olarak gurur duyduğumuzu bir sonraki seyahatinizde de sizi Otelimizde agırlamaktan memnuniyet duyacağımızı bildirmek isteriz. Saygılarımızla, Otel Yönetimi
2 out of 5
by A verified traveller from California

Great if you want a sauna

Posted 05-Nov-2015
Pros: Comfortable bed, convenient restaurant, clean rooms and facilities
Cons: Provide adequate temperature controls! Provide staff with better customer service training and the ability to provide restitution to unhappy guests
Location: Convenient to the airport; not much else nearby
Everything started out well; the hotel, which we got for a great price, looked wonderful upon entry and staff were very pleasant. We enjoyed our room for a few hours and then prepared for sleep, noting that the room was a bit warm. We opened the window the two inches allowed, but it was very noisy outside, so opted to turn on the air conditioning. Soon, we realized that despite it being on cool and set to 18C, the unit was pouring out hot air. We turned it off, and called the front desk only to be told that the air conditioner wouldn't work because it's cold out and of course the heat would come on instead. Sounds reasonable, right?!? Finally, a hotel staff member came upstairs at 1am to unlock our window so it would open more than two inches and we had a HORRIBLE sleep with the noise (think trains) and smoke coming in from the outside. When we left the next morning, staff were very unsympathetic and refused to even apologize for the situation. Will never stay in a Novotel again . . .
Comment from Hotel Management
04-Dec-2015 by Accor Hotels Kayseri, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management
3 out of 5
Recommended
by kenneth cheung

Posted 14-Oct-2015 on Hotels
Comment from Hotel Management
04-Dec-2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2015
Das Personal an der Rezeption war zuvorkommend, freundlich und hilfsbereit. Unsere Bewertung ist relativ eingeschränkt, da wir nur eine kurze Nacht dort verbracht haben, bevor wir zurück flogen. Das Hotelzimmer befindet sich 5 Minuten entfernt vom Flughafen. Zu kritisieren waren die unterschiedlichen Haare auf der Bettdecke.
Comment from Hotel Management
04-Dec-2015 by Accor Hotels Kayseri , Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
5 out of 5
Recommended
for Families
by Gokhan from Konya

Info

Posted 22-Aug-2015 on Hotels
Aucun mauvais point, seul point faible le manque de matelas au lit bebe, nous avons du combler avec des couvertures et drap. Sinon j'y sejournerais a nouveau si l'occasion se presente.
Comment from Hotel Management
05-Dec-2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
4 out of 5
Recommended
for Couples
by Mehmet from kayseri

uygun bi fiyata kaldık

Posted 04-Aug-2015 on Hotels
ilginç bir şekilde aynı grubun üç yıldızlı oteline göre daha uygun fiyatlı kaldık. diğer otele göre daha büyük bi banyoya sahipti. benim kullanıdığım diğer özellikler olarak aynıydı diyebilirim.
Comment from Hotel Management
05-Dec-2015 by Accor Hotel Kayseri, Hotel Management
Sayın Misafirimiz , Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla Otel Yönetimi
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Novotel Kayseri, Cappadoccia,Turkey

Posted 09-Jul-2015
Pros: It`s a modern hotel with very good service.
Cons: Not allowing for hotel personnel to get a commission for the amount the taxi driver will charge you.(This happens in most of Turkey`s good hotels)
Location: Novotel is a short taxi drive to the airport.You can use the airport shuttle service back and forth to Goreme,Cappadoccia or take a bus(station near).
Very nice hotel, with very good restaurant service, great location to visit Cappadoccia (a 45 minute drive), and not spend too much money.In Turkey, you need to be able to bargain because I feel people in the tourism business are extremely ambitious so they will try to charge as much as they can. If you take a taxi find out before what would be reasonable to pay and ask the taxi driver before you get in how much he will charge. The problem is that most taxi drivers in Turkey don`t speak English very well so it can sometimes be difficult to communicate with them. If you ask the hotel people for help it might not really help because you can tell that some will probably get a commission on what you spend. Although there was a young woman who works at the front desk of this Novotel who was very helpful because she recommended for us to go take a taxi to the bus station and then a bus to Goreme which we did and this was a great experience and not too expensive. On our way back to the hotel, we used the airport shuttle and a taxi. The next day instead of taking a group tour, we bargained with a taxi driver and got a tour of the southern part of Cappadoccia and the last day we bargained with another taxi driver to give us a tour of the northern part and back to the airport . It was great !!! If you are ever in Turkey, don`t miss Cappadoccia. It is spectacular and unique in the world!!!!! You should spend a minumun of 2 nights.
Comment from Hotel Management
13-Jul-2015 by Accor Hotels Kayseri, Hotel Management
Dear Guest, We would like to thank you for staying with us at Novotel Kayseri during your recent visit and for taking the time to share your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Novotel Kayseri in the near future. Sincerely Yours, Hotel Management
3 out of 5
Recommended
for Business Travellers
by Koray

Posted 25-Jun-2015 on Hotels
Comment from Hotel Management
12-Sep-2015 by Accor Hotel Kayseri, Hotel Management
Sayın Misafirimiz , Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla Otel Yönetimi
4 out of 5
Recommended
for Families
by Morgan

Perfect for a late arrival or early departure

Posted 20-Jun-2015 on Hotels
Stayed at the Ibis and the Novotel and the Novotel was incredible and well worth the few dollars more. Great staff, very modern, perfect place to stay for an early morning departure or late night arrival from ASR. Roughly 15 turkish lira to the airport and about a 6 minute driive.
Comment from Hotel Management
12-Sep-2015 by Accor Hotel Kayseri, Hotel Management
Dear Guest , We thank you for choosing Novotel Kayseri . We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in Novotel Kayseri in the near future. Sincerely Yours, Hotel Management
4 out of 5
Recommended
for Business Travellers
by Ahmet Erhan from İstanbul

Şikayet

Posted 08-Jun-2015 on Hotels
Gönderilmiş konfirmasyondaki yani kredi kartından kesilen toplam tutardan daha az fatura kestiler. Aradaki farkı kim bana geri ödeyecek?
Comment from Hotel Management
05-Dec-2015 by Accor Hotel Kayseri, Hotel Management
Sayın Misafirimiz , Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla Otel Yönetimi