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Reviews of The Coach House at Val du Charron

5 out of 5
The Coach House at Val du Charron
Bovlei Road, Wellington, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Stayed 2 nights in Dec 2022

6/10 Okay

Saul

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Miss D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from manager on 4 Apr 2019
Dear Miss D, Thank you for taking the time to review Va Du Charron Coach House. We do appreciate. Hope to see you back in future. Kind Regards Va Du Charron Estate

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointing
Wellington has limited options and the Coach House reflects such.. I’ll not return here..
Stayed 2 nights in Oct 2018

10/10 Excellent

TA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Apr 2018
Dear Guest, Thank you for taking the time to complete our review form. We are delighted to see that you enjoyed your recent experience at our property. We look forward to welcoming you back in the near future. Kind regards, Val du Charron Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely room and view but poor service.
We stayed 3 nights in the Coach house recently. The rooms are fabulous and the views are stunning. Definitely 5* rooms however the whole place is let down by a few service issues. - We had no wifi in our rooms for the entire stay. When we enquired about this on day 1 we were told that it sometimes doesn't work and no effort was made to fix the problem. - Our plunge pool was filthy. There was sand in the bottom and when we looked at the neighbouring room's pool, ours was definitely green. Again we asked on day 1 if this could be cleaned and nothing was done throughout our entire stay. - We stayed at the hotel hoping to use their bikes as we had seen this advertised. Sadly the bikes were in such bad condition it made it impossible to ride them on the many wonderful trails that are in the vicinity. Overall it was a lovely stay but definitely not 5*.
Stayed 3 nights in Jan 2018
Response from Evans on 8 Mar 2018
Thank you for the issues raised, we will definitely look into these and hope you can join us again to access these again.

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Vacker utsikt men underbemannat hotell
Underbemannat hotell. Vi bodde i sviten som var 5-stjärnig och bodde där 2 nätter utan att se en enda från personalen bortsett från kökspersonalen. När vi anlände var det en servitör som fick leda oss till rummet, vi fick ingen hjälp med att bära väskor eller liknande. Vi fick absolut ingen 5-stjärnig upplevselse.

8/10 Good

Ruud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Dec 2016
Thank you for your rating. We appreciate the time you have taken to send a review of your stay. We hope you had an enjoyable stay. We hope to see you soon, The VDC Team

8/10 Good

stefan, Frankfurt

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Wir hatten eine sehr erholsame Woche dort! Restaurantauswahl in der Gegend eher bescheiden....
Response from The VDC Team on 13 Dec 2016
Thank you for your kind words. We are delighted that you had a relaxing time with us at the luxurious Coach House. We have added a new restaurant to our property, we hope you will be back to enjoy it soon. Well wishes,