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Reviews of Victoria and Alfred Hotel by NEWMARK

4 out of 5
Victoria and Alfred Hotel by NEWMARK
On the Waterfront Pierhead, V & A Waterfront, Cape Town, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1004 reviews" "
Rating 8 - Good. 229 out of 1004 reviews" "
Rating 6 - Okay. 48 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is the second year in a row staying here. We love the hotel and especially the staff. They are really nice, kind and helpful people. Thank you!
Stayed 5 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 18 Apr 2024
Thank you kindly William

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.
Stayed 2 nights in Mar 2024
Response from Chris on 16 Apr 2024
Many thanks Kara

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Chris on 11 Apr 2024
Thank you kindly Jorge

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in was accommodated. Room was huge & comfortable. Our room was noisy due to music & building work right outside but timings of the noise were fine. Not unsocial timing. Amazing staff in the restaurant & bar. Great location on the waterfront. Wonderful views & service great on terrace.
Stayed 4 nights in Mar 2024
Response from Chris on 22 Mar 2024
Many thanks Lucy. We are glad you enjoyed your stay with usKind regards,Chris RaathRooms Division Manager

6/10 Okay

Sharazer

Stayed 4 nights in Mar 2024
Response from Chris on 11 Apr 2024
Thank you kindly Sharazer

4/10 Poor

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chris on 11 Mar 2024
Good day,Thank you for your review. Please could you kindly share why you did not enjoy your stay with us so we can try do better next time. Thank you.roomsdivision@vahotel.co.zaKind regards,Chris

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Chris on 2 Mar 2024
Thank you kindly Amy

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we have stayed at this property and we enjoyed staying here once again. It is in a very convenient spot for the V&A Waterfront with everything on your doorstep. We had to leave some baggage there and the concierge remembered me when I returned a week later and was very helpful on arrival. The staff were friendly and welcoming and the refurbished room clean and well equipped. Would recommend if you want a convenient location for sightseeing around Capetown.
Stayed 1 night in Feb 2024
Response from Chris on 27 Feb 2024
Many thanks Melvin. We are glad you enjoyed your stay with us again and we hope to welcome you back soon.Kind regards,Chris Raath

10/10 Excellent

Pamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the central waterfront area.
Stayed 1 night in Feb 2024
Response from Chris on 16 Feb 2024
Thank you kindly Pamila

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff and delicious food
Stayed 1 night in Jan 2024
Response from Chris on 5 Feb 2024
Thank you Linda. We appreciate your business and feedback.We hope to welcome you back shortly.Kind regards,Chris RaathRooms Division Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and shopping for your African gifts
Stayed 2 nights in Jan 2024
Response from Chris on 29 Jan 2024
Thank you kindly Nicholas

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to restaurants, shopping, and the cruise ship port.
Stayed 1 night in Jan 2024
Response from Chris on 29 Jan 2024
Thank you kindly Isabel

10/10 Excellent

peggy

Liked: Cleanliness
Location, staff, concierge all great!
Stayed 4 nights in Jan 2024
Response from Chris on 22 Jan 2024
Thank you Peggy. We are glad you enjoyed your stay with us.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish it was more nights at Victoria & Alfred Hotel
Love this location Staff are trained and excellent Breakfast is superb Restaurant is good Coffee amazing Rooms perfect and new Have a Jack Black and enjoy one of the wonders of the world
Stayed 1 night in Jan 2024
Response from Chris on 15 Jan 2024
Good day Stacey,Thank you kindly for your valued feedback and beautiful photo. We are glad you enjoyed your stay with us and hope to welcome you back soon.Kind regards,

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 1 night in Sep 2023
Response from Chris on 19 Dec 2023
Many thanks Gareth

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a view of Table Mountain from my room, I think it’s either that or the harbour. The breakfast was good with views of the harbour, although eating outside could be an issue with the seagulls. The staff were excellent and knew the area well.
Stayed 4 nights in Dec 2023
Response from Chris on 19 Dec 2023
Many thanks Belinda,We appreciate the feedback and we are glad you enjoyed your stay with us.Kind regards,Chris Raath

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service
Dreadful, no upgrade or amenities and the stench of rotten drains makes you heave when you go in the room!
Stayed 3 nights in Dec 2023
Response from Chris on 19 Dec 2023
Good day Wendy Sincere apologies for the unpleasant experience with us. I noticed you were allocated to a mountain and harbor facing room which is the best room we have to offer. This was an upgrade from your original piazza facing room.We hope to welcome you back soon.Kind regards,Chris Raath

10/10 Excellent

nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect getaway on V&A quay
Excellent hotel in a bustling area with shops, bars and restaurants Breakfast was tasty and there was a decent variety of options
Stayed 1 night in Dec 2023
Response from Chris on 19 Dec 2023
Thank you kindly Nicola

10/10 Excellent

Ingrid

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located at the heart of the Victoria and Albert waterfront with an excellent atmosphere
Stayed 2 nights in Nov 2023
Response from Chris on 6 Dec 2023
Thank you kindly Ingrid. We are glad you enjoyed your stay with us and look forward to your return.Regards,Chris RaathRooms Division Manager

10/10 Excellent

Glenn

Stayed 3 nights in Nov 2023
Response from Chris on 7 Jan 2024
Many thanks for your review, GlenKind regards,Chris RaahRooms Division Manager

10/10 Excellent

Carolyn

Beautiful hotel, restaurant has tasty food, staff is pleasant and helpful. High recommendations.
Stayed 1 night in Nov 2023
Response from Chris on 22 Nov 2023
Thank you kindly Carolyn

8/10 Good

DEON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chris on 21 Nov 2023
Thank you kindly

10/10 Excellent

Margot

Stayed 1 night in Nov 2023
Response from Chris on 21 Nov 2023
Thank you kindly

10/10 Excellent

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Incredible Hotel with a wonderful team perfectly located in the vibrant Waterfront. Rooms were spotless and clean - with one of the most comfortable hotel beds I've had in a long time
Stayed 4 nights in Nov 2023
Response from Chris on 17 Nov 2023
Many thanks Darren

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, friendly employees, conveniently located and very clean. No hesitation in recommending.
Stayed 5 nights in Nov 2023
Response from Chris on 13 Nov 2023
Many thanks Graham,Kind regards,Chris Raath

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay here for our honeymoon. We were truly spoiled by staff! Breakfast was beautiful, the room was divine and the hotel is in a gorgeous, lively and central area of Cape Town.
Stayed 2 nights in Sep 2023
Response from Chris on 13 Nov 2023
Thank you, kindly Elizabeth. We are glad you enjoyed your stay with us and look forward to your return.Kind regards,Chris RaathRooms Division Manager

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chris on 13 Nov 2023
Thank you kindly

4/10 Poor

Malika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No air conditioning in my room, they came 7 times to fix it but were unable to resolve the problem. No apology. Some front desk staff were very nice while others were hostile.
Stayed 3 nights in Oct 2023
Response from Chris on 25 Oct 2023
Good day,Our most sincere apologies for the inconvenience regarding the aircon. We have actioned this promptly. We hope to make this up to you upon your next visit.Kind regards,Chris RaathRooms Division Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a repeat visitor due to the style of the hotel, it’s location and the staff friendliness. Same staff at the hotel for many years which says so much about how they are treated. Best breakfast location next to the harbour too with a Mountain View 😀
Stayed 2 nights in Oct 2023
Response from Chris on 21 Oct 2023
Good day Philip,Thank you kindly for your valued feedback and 5-star review. We look forward to your return. Kind regards,Chris RaathRooms Division Manager

10/10 Excellent

TImothy M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capetown Waterfront is a must see and staying at the Victoria and Albert Hotel lets you be part of the action in the waterfront area. Hotel restaurant is great. Staff are professional and very friendly. I would recommend this hotel to family and friends.
Stayed 4 nights in Sep 2023
Response from Chris on 3 Oct 2023
Many thanks Timothy,We appreciate the feedback and look forward to your return.Kind regards,Chris RaathRooms Division Manager

4/10 Poor

Clive

Disliked: Staff & service
Having to wait in the corridor for your room to be cleaned after you have checked in . You pay a lot for this hotel . 2pm check in ! your room should be ready .
Stayed 1 night in Sep 2023
Response from Chris on 26 Sept 2023
Good day Mr. Clive,Thank you for your valued feedback. I have noted that we were only able to check you in a little after 2pm for which I apologize for. We are currently running high occupancies and as such needing a little extra time from time to time to get our beautiful rooms 100%.We hope to make this up to you upon your next visit.Kind regards,Chris RaathRooms Division Manager

10/10 Excellent

Charles

Stayed 4 nights in Sep 2023
Response from Chris on 13 Oct 2023
Thank you kindly

10/10 Excellent

Peter, Rancho Palos Verdes

Stayed 2 nights in Sep 2023
Response from Chris on 6 Oct 2023
Thank you kindly

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chris on 6 Oct 2023
Thank you kindly

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location and excellent staff. Would stay again
Stayed 4 nights in Aug 2023
Response from Chris on 3 Sept 2023
Thank you kindly Nick

8/10 Good

Val

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
A lovely hotel. Perfectly positioned. The service received at reception was excellent but the breakfast service was very hit and miss (the food was fabulous though)
Stayed 5 nights in Aug 2023
Response from Chris on 3 Sept 2023
Thank you, Val. We appreciate the feedback.Kind regards,Chris Raath

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Chris on 28 Aug 2023
Thank you kindly

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel& fabulous location
The female concierge that was working on the last day of our stay was amazing!!!
Stayed 1 night in Aug 2023
Response from Chris on 28 Aug 2023
Thank you kindly.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location. Friendly, helpful staff.
Stayed 2 nights in Aug 2023
Response from Chris on 12 Aug 2023
Thank you kindly Ethan

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Chris on 4 Aug 2023
Good day,Thank you kindly for your valued feedback.Kind regards,Chris Raath

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris on 4 Aug 2023
Good day Jonathan,Thank you for your review.Kind regards,Chris Raath

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Great location, clean comfortable room and amazing staff!
Stayed 4 nights in Jul 2023
Response from Chris on 29 Jul 2023
Many thanks Deborah. We appreciate it.Kind regards,Chris Raath

10/10 Excellent

Damien

Stayed 4 nights in Jul 2023
Response from Chris on 15 Jul 2023
Thank you kindly

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the hotel. It was safe as there were guards patrolling the area
Stayed 3 nights in Jul 2023
Response from Chris on 14 Jul 2023
Thank you kindly.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Stayed 1 night in Jul 2023
Response from Chris on 6 Jul 2023
Thank you kindly Julie

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most incredible staff, hotel and restaurant!
Stayed 1 night in Jul 2023
Response from Chris on 6 Jul 2023
Many thanks Julie,We appreciate the feedback.

10/10 Excellent

Alex

Stayed 1 night in Jun 2023
Response from Chris on 3 Jul 2023
Thank you kindly Alex

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Chris on 1 Jul 2023
Thank you kindly

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Chris on 1 Jul 2023
Thank you kindly