Lobby sitting area

Reviews of Townhouse Hotel

4 out of 5
Townhouse Hotel
60 Corporation Street, 60, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 375 reviews" "
Rating 8 - Good. 145 out of 375 reviews" "
Rating 6 - Okay. 31 out of 375 reviews" "
Rating 4 - Poor. 3 out of 375 reviews" "
Rating 2 - Terrible. 5 out of 375 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient centralized location, friendly and helpful staff, secure parking for your vehicle, and your belongings are safe when left at the concierge. Food is also of good quality.
Stayed 1 night in Mar 2021

10/10 Excellent

OLUKAYODE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Moutie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
We were very comfortable. The staff were friendly and helpful. We had a bar fridge in the room. We also were happy that there was an iron and ironing board in the room. We paid for parking and parked in the next building. It was very safe.
Stayed 3 nights in Jan 2021

10/10 Excellent

Moutie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort
Ok visit
It was fine....although our room was not cleaned durning out 2 night stay
Stayed 1 night in Nov 2020
Response from Jacqueline Williams on 17 Nov 2020
Dear Jo, Thank you for taking the time to provide us with your feedback on your recant stay with us. We acknowledge that during this challenging time our service offering has changed slightly to adjust to new safety protocols. During a guest stay we give the option of a light service where we make your bed and replenish any amenities. We apologies if this was not offered to you during your time with us. We hope that this has not made a negative impression on you as we look forward to welcoming you back again soon in the near future. Kind regards, Jacqueline Williams General Manager Townhouse Hotel

10/10 Excellent

Asevela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay, i enjoyed every minute of my stay there, i would without a doubt recommend it to anyone looking for accommodation.
Stayed 1 night in Oct 2020
Response from Jacqui Williams on 2 Nov 2020
Dear Mathumbu, Thank you for providing us with your feedback. We are delighted to hear that your stay with us was one to remember from check in to check out. We strive in service excellence and glad the team left you with a positive experience. We look forward to welcoming you back soon. Kind regards, Jacqueline Williams General Manager Townhouse Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Staff was friendly. Room was great. Right on Camps Bay Beach. Perfect.
Stayed 5 nights in Feb 2020

10/10 Excellent

Mr Sebastian R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from Jacqui Williams on 15 Feb 2020
Good Day, Thank you for your feedback. We are delighted to hear that you had an enjoyable stay. We trust that this is not your last visit and that the Townhouse will be the hotel of choice for your next trip. Kind regards, Jacqui Williams - General Manager Team Townhouse

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from Jacqui Williams on 12 Feb 2020
Good Day, Thank you for your feedback. We are delighted to hear that the cleanliness of the hotel was a stand out factor for you. Please could you provide more clarity around the Hotel condition? We trust that your overall stay was an enjoyable one. Kind regards, Jacqui Williams- General Manager Team Townhouse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very central, helpful staff -- like. I requested a s.oking room (Expedia said they had smoking rooms), yet they didn't and smokers had to smoke at the front of the building with no privacy --didn't like..
Stayed 5 nights in Dec 2019
Response from Jacqui Williams on 5 Jan 2020
Good Day, Thank you for taking the time to provide us with your feedback on your stay. We are delighted to hear that the staff were helpful and that the location was to your convenience. Kindly note all our rooms are non smoking in the hotel. The Reservation Manager has checked the Expedia site to confirm that our property is smoke free. Thank you for your comment regarding privacy while smoking we will re look into this. The Townhouse Hotel wishes you a happy New Year. Kind Regards, Jacqui Williams General Manager Townhouse Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be close to downtown and explore!
Stayed 1 night in Nov 2019

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean property, good food
Stayed 5 nights in Sep 2019

8/10 Good

zandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Karsten

Liked: Room comfort
Disliked: Property conditions & facilities
Served its one night purpose
Hotel is looking tired and needs a revamp
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every day there is the consistency of delivery and the ability to execute by friendly staff. Double windows seal the sporadic noise that comes from street level. I had a steak there worthy of a top steakhouse!
Stayed 2 nights in Dec 2018

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is fantastic, and every single person who works there is so welcoming and helpful. Only downside is the location, which seems a bit unsafe at night. But availability of ubers and taxis make that downside less of an issue.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good , quet hotel, but no hot meals for breakfast, , all kind of eggs are for extra costs
Stayed 3 nights in Apr 2019
Response from General Manager on 1 May 2019
Dear Guest, Thank you for taking the time offered assisting with feedback on your last stay. Our accommodation rates are inclusive of Full Breakfast; Continental Buffet and Hot Breakfast freshly prepared in our kitchen as per individual order from our guests. We trust that this will not have a negative impact on any future intended stays as a return visit would be most lovely. Kind regards Jacqui Williams - General Manager Team Townhouse

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
It was great!!! Wish there were cartoon channels though and a more broader channel selection on DSTV
Stayed 1 night in Mar 2019

10/10 Excellent

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the bed. I had a small single room but it was good enough for my needs. The staff is very good, kind and helpful.
Stayed 9 nights in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Cape Town's CBD
I have stayed at this hotel on a number of occasions. Breakfast in the morning had choices to satisfy everyone. My guests enjoyed dinner with me in the hotel - excellent service and agreeable food from a limited menu.
Stayed 2 nights in Mar 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Stay
Staff were helpful and friendly. The choice of TV channels were basic, I would have liked more choice of international news channels and sports coverage other than football and rugby!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to major sights, buffets breakfast VG with excellent service and good coffee.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfy,Central and Charming experience
This Hotel suited my requirements as far as location is concerned and for about 80%of people choosing to stay in the Cape Town cbd it will be fine. Tge otger 20%might find it a little away from all central attractions and shopping, but hardly an issue. It is very comfortable with everything expected from a city Hotel and caters for leisure and business pretty well. No pool if that matters. Food and service is above average and generally I can say that about all features of this very Comfortable and pleasant Hotel.
Stayed 4 nights in Feb 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home.
Staff throughout the hotel were amazing, friendly and always addressed me by name with a 😊. Enjoyed my first visit so much I returned a day earlier before catching my flight back home to Australia.I asked for extra milk tea & sugar every day and it was there when I returned to my room👏.Now I know where to stay when I return to South Africa. GREAT JOB EVERYONE🇦🇺🇿🇦✈️💐
Stayed 1 night in Jan 2019

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable hotel
Confortable hôtel with good service.
Stayed 4 nights in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and enjoyable
Nice comfortable hotel I found at a good discounted rate online. I felt at home here especially after a hectic day. Dinner at the restaurant was superb. You pay extra for the parking. I will be happy to come back.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were very friendly and helpful.Special thanks to Ayanda and the breakfast room staff and Samantha.Great breakfast as well.Would recommend.
Stayed 4 nights in Jan 2019
Response from Jacqui Williams on 17 Jan 2019
Good Day, Thank you for the lovely review. It is great to hear that our staff was able to assist you with your requests and that you enjoyed our breakfast selection. We hope that your stay overall was a memorable one and that when next in Cape Town , Townhouse Hotel would be your preferred choice. Have a wonderful 2019. Kind regards, Jacqui Williams - General Manager Townhouse Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a. great location. Close to wonderful tourist attractions such as the Slave Lodge Museum, the Gardens and the Waterfront. There are lots of great restaurants in the area as well.
Stayed 2 nights in Jan 2019
Response from Jacqui Williams on 15 Jan 2019
Good Day, Thank you for the wonderful review. We are delighted to hear that the location was well suited for your adventures exploring the beautiful Mother City and that you enjoyed the restaurants close by. We trust that your overall stay with us was a positive one. A return trip to the Townhouse Hotel in the near future would be lovely. Wishing you a great day ahead and a prosperous 2019. Kind regards, Jacqui Williams - General Manager Team Townhouse

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio, frie dly staff, clean rooms.....yummy breakfast
Stayed 1 night in Jan 2019
Response from Jacqui Williams on 15 Jan 2019
Good Day, Thank you for the lovely review and 5 star rating. We are happy to hear that our location and rooms met your expectations and that you enjoyed our breakfast selection. We hope that when next in Cape Town , Townhouse Hotel would be your preferred hotel of choice as it would be wonderful to have you back with us. Wishing you a splendid 2019. Kind regards, Jacqui Williams - General Manager Townhouse Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2018
Response from Jacqui Williams on 15 Jan 2019
Good day, Thank you for the 5 star rating ! We trust that your stay with us was a positive one. Wishing you a splendid 2019. Kind regards, Jacqui Williams - General Manager Team Townhouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round ..............................
Stayed 5 nights in Jan 2019
Response from Jacqui Williams on 17 Jan 2019
Good Day, Thank you for the 5 star rating ! It is delightful to hear that we exceeded your expectations all round. Our staff are passionate about what they do and your review confirms we are on the right track. Wishing you a splendid day further and a prosperous 2019. Kind regards, Jacqui Williams - General Manager Townhouse Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property and the staff and the bar
Stayed 4 nights in Dec 2018
Response from Jacqui Williams on 9 Jan 2019
Good day, Thank you for the 5 star rating. It is wonderful to hear that our staff met your expectations and that the location was to your liking. We hope that your stay with us was a splendid one. Have a prosperous 2019. Kind regards, Jacqueline Williams - General Manager Team Townhouse

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Very good hotel providing excellent value for money in downtown Cape Town. Rooms small but fine for a short stay
Stayed 1 night in Dec 2018
Response from Jacqui Williams on 30 Dec 2018
Dear Raymond, Thank you for the lovely feedback given. We are pleased to hear that you enjoyed your stay with us at the Townhouse Hotel. Wishing you a Happy New Year and a wonderful day ahead. Kind regards, Jacqui Williams - General Manager Team Townhouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the historical center of Capetown, super close enough to walk to most places. Excellent for budget conscious travelers.
Stayed 5 nights in Dec 2018
Response from Jacqui Williams on 30 Dec 2018
Good day, Thank you for the great feedback. We are delighted to see that our location was to your liking and allowed you to explore the beautiful city of Cape Town. Wishing you a Happy New Year! Kind regards, Jacqui Williams - General Manager Team Townhouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my 3 Historical sights I wanted to see.staff were a delight on helping me with my bearings
Stayed 3 nights in Dec 2018
Response from Jacqui Williams on 28 Dec 2018
Good Day, Thank you for the lovely rating. We are happy to hear that the location was well suited for your adventures exploring the Mother City and that the staff met your expectations. We trust that you enjoyed your overall stay with us. Wishing you a delightful day further. Kind regards, Jacqui Williams - General Manager Townhouse Team

8/10 Good

Alis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location nice staff, clean room. all was satisfactory
Stayed 4 nights in Nov 2018
Response from Jacqui Williams on 18 Dec 2018
Good Day Alis, Thank you for for the wonderful review and feedback. We are happy to hear that the location and the cleanliness of the room met your expectations. It is lovely to see that our staff have left a positive impression on you. We trust that when next in the Mother City, the Townhouse Hotel would be your preferred choice. Wishing you a happy holidays. Jacqueline Williams - General Manager Team Townhouse

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, central, comfortable
Great stay in central Cape Town away from the tourist traps and an easy walk to District Six, Company Gardens, Fugard Theatre and City Hall. To my mind much safer and quieter than the Long Street area and less frenetic than Waterfront. Really friendly and helpful staff who seemed happy in their work and genuinely happy to help. All the quality without the pomposity. A la carte dinner menu was amazing value and the wine waiter most knowledgeable. I really couldn't have hit on a nicer spot.
Stayed 4 nights in Nov 2018
Response from Jacqui Williams on 30 Dec 2018
Dear Duncan, Thank you for the amazing feedback. We are overjoyed that your stay with us was a memorable one and that we exceeded your expectations. Our chefs will be delighted to know that you loved our menu. We hope that a return trip to the Mother City is not in the too distant future as a return trip would be lovely. Wishing you a wonderful day ahead. Kind regards, Jacqui Williams - General Manager Townhouse Team

10/10 Excellent

Alistair, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff. Good food. The location is ideal for business travellers as it is in the CBD and local to the government buildings as well. Short taxi ride to other places such as V&A waterfront. comfortable rooms, nice bar and lounge area. there is no pool and the gym is off site
Stayed 4 nights in Oct 2018

8/10 Good

Daniel, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a convention hotel in downtown Cape Town. The rooms are good and the staff are great. We ate our first dinner in the restaurant and did not eat there again during our 4 night stay as the food we had was not great. There are lots of good restaurants around so it is not a serious down side
Stayed 4 nights in Oct 2018
Response from Team Townhouse on 24 Oct 2018
Dear Daniel, Thank you for your time offered assisting with feedback on your last stay and your constructive comments raised. Please accept our sincere apologies for the quality of your dining experience in our restaurant. This feedback was shared with our Executive Chef who will address it with the team. We trust that the quality of service you experienced previously will not affect your decision to book with us again in the near future. We certainly look forward to welcoming you back with us. Wishing you a delightful day further. Kind regards Jacqui Williams - General Manager

8/10 Good

Rajnish, Delhi, India

Liked: Cleanliness, staff & service, room comfort
Hote was nice and perfect for CBD meetings
Only problem was that they were very adamant on not giving even 5 minutes late checkout. They have 11am check out policy and are not very flexible like any other hotel who can give 2pm check outs.
Stayed 4 nights in Sep 2018
Response from Team Townhouse on 11 Sept 2018
Dear Mr Kapoor, Thank you for your feedback. We are sorry to hear that we were not able to meet your expectations regarding your late check out request. Unfortunately on the 7th of September we were running high occupancies, hence we were unable to assist you with your request, as departure rooms needed to be turned around for guest arrivals at 14h00. During quiet periods, we with absolute pleasure assist our guests with late departures, pending availability, however when the hotel is fully booked or run high occupancies we unfortunately cannot assist. We trust that your last experience has not deterred you from staying with us again in the future as a return visit would be most welcomed. Thank you for your time, we wish you a pleasant day ahead. Kind regards, Jacqui Williams - General Manager

10/10 Excellent

Zayna, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great. Originally they overbooked our room but they booked another room for us at a nearby 5-Star hotel. A day later, when we got to our room at Townhouse we were greated with a bottle of champagne and chocolates along with a note apologizing for the overbooking. We stayed there for the reminder of our vacation (7 nights). We had a great time. The staff was very knowledgeable, friendly and helpful with booking tours and excursions Our room was clean and bright and the bed was comfortable. We will definitely book there again on our next trip. PS You must try the food at their restaurant Trees! The food is absolutely delicious! The free breakfast buffet is also plentiful and delicious 😋
Stayed 8 nights in Aug 2018
Response from Team Townhouse on 31 Aug 2018
Dear Zayna, Thank you for your time offered assisting with feedback on your last stay with us. We are very happy to hear that you enjoyed your stay with us and that the team made a positive impression on you. We trust this was not your last stay over as we look forward to having you back with us in the not too distant future. Wishing you a lovely day ahead. Kind regards, Jacqui Williams - General Manager on behalf of