Thank you for your review of Ryneveld Lodge. We welcome any feedback to improve Ryneveld Lodge for future guests. As advertised on Expedia / hotels.com the sloping roof was no secret. The pictures of all our rooms are up to date and correct. Sadly this was the room that you booked with us. We'd wish that you mentioned something during your stay as you saw the general manager every morning during breakfast time and the assistant manager every afternoon till 8 pm daily. If guests are unhappy with their room booked, we do our utmost to keep them happy and we could have moved you to a bigger / more suitable room. Thus we'd wish you mentioned something at the first morning's breakfast and not upon checkout. Saddened that you did not enjoy your stay with us and that you found everything to be wrong. It is never our intention to make any of our guests feel unwelcome and unhappy with our service. Our rooms are spring cleaned on a weekly basis and we can assure you attention to small details are checked on a regular. This is not the standard that we uphold and all the housekeeping staff were called to meeting after your remarks upon checkout.

Thank you for your review of Ryneveld Lodge. We welcome any feedback to improve Ryneveld Lodge for future guests. Happy to read that you enjoyed your stay with us and that everything was to our high standards.

Thank you for your review of Ryneveld Lodge. We welcome any feedback in order to improve the Lodge for future guests. Our lodge consists of numerous rooms across the street, the receptionist walks with all our guests upon check-in to show them where they will be staying and where to park. This was, unfortunately, the case that our team was busy with someone else upon your arrival. We apologize for having to wait for a few minutes to be assisted. Our rooms are checked on a daily basis after the housekeeping team finishes. Our apologies that there might have been a slip-up. This matter was already discussed with the staff to ensure that this does not happen again.

Thank you for your review of Ryneveld Lodge. We welcome any feedback in order to improve the lodge for future guests. Happy to hear you enjoyed your stay with us. Looking forward to having you back soon. Kindest regards Tessa and Ryneveld Lodge team

Thank you for your review of Ryneveld Lodge. We welcome any feedback in order to improve the lodge for future guests. Our apologies for the mishap in the room. Our reception is available from 7 am to 7 pm daily to assist with any problems as well as a speedy fix to problems. Happy to hear you enjoyed the breakfast. Kindest regards Tessa and Ryneveld Lodge Team

Thank you for your review of Ryneveld Lodge. We did experience a problem with the wifi in certain rooms and tried to fix this to the best of our abilities. Due to public holidays we had no choice but to wait a few days before a technician could assist. We do apologise for this inconvenience. Parking sports are available on request and could have been arranged with reception at any time. It is never our intention to make any guests feel unwelcome or abandoned and we do apologise for any inconvenience caused. Kindest regards Tessa and Ryneveld Lodge staff

Thank you for your review of Ryneveld Lodge. We do appreciate your feedback. Always happy to hear our guests enjoyed their stay. Looking forward to seeing you again soon. Kindest regards Tessa and Ryneveld Lodge staff