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Reviews of Radisson Blu Hotel Waterfront, Cape Town

5 out of 5
Radisson Blu Hotel Waterfront, Cape Town
Beach Road Granger Bay, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 229 out of 394 reviews" "
Rating 8 - Good. 108 out of 394 reviews" "
Rating 6 - Okay. 32 out of 394 reviews" "
Rating 4 - Poor. 14 out of 394 reviews" "
Rating 2 - Terrible. 11 out of 394 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nazafarin

Liked: Cleanliness, staff & service, property conditions & facilities
They could do better about cleaning the rooms specially the bathrooms. Overall the experience was good specially the breakfast with hundreds of options to choose from
Stayed 3 nights in Mar 2024

8/10 Good

Kathleen, Linlithgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

james

Disliked: Staff & service, amenities, property conditions & facilities
Too expensive and over rated. Definitely not worth paying a premium. I won’t stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loveku hotel nesr the Waterfront. Very attentive staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Gill

Travelled with group
Liked: Cleanliness, amenities
Position and very helpful staff.
Stayed 1 night in Jan 2024
Response from Michelle on 31 Jan 2024
Dear Gill,Thank you for you comments.Kind regardsMichelle

10/10 Excellent

GROOVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views……. Can be very windy!
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff
Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Michelle on 23 Nov 2023
Good day,Thank you very much for the review.Kind regardsMichelle

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, super clean and an excellent stay
Stayed 3 nights in Oct 2023
Response from Michelle on 23 Nov 2023
Good day,Thank you very much for the review.Kind regardsMichelle

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Michelle on 23 Nov 2023
Good day,Thank you very much for the review.Kind regardsMichelle

10/10 Excellent

Given

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a full on 5 star experience. The staff particularly Manfred and David were so kind and would always be available to carry / move my bags before I could even touch the car door handle. The food was flavourful with so many options . The breakfast was luxury , included oysters and sparkling wine. The view at the deck was superb. I loved my stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts were amazing! Service superb. Great Concierge.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yvette, New York

Travelled with partner
This is our preferred hotel in Cape Town. It never disappoints. The location is perfect—view, proximity to beach, esplanade for walks, a buzzing Sunday market. There’s a shuttle to the Waterfront itself. Parking if you rent a car. I prefer to use Uber if necessary but there is a hotel car service. The staff crown it all. It was wonderful to see some faces and meet new faces—I hope the new stay. It’s what makes the place ‘work.’ You are recognized when you return, even after a long (COVID-era imposed) absence. On a special note: we arrived after the city had experienced a week of transportation disruptions that put pressure on staff. They were impeccable and professional when, in truth, they must have been like everyone else in the city, under considerable strain. This staff would be why we return. The staff were why we began returning, and why we became Radisson fans. Thank you to all the staff at Radisson Blu Waterfront.
Stayed 5 nights in Aug 2023
Response from Michelle on 14 Aug 2023
Dear Yvette,Thank you very much for the fantastic review.I am so glad that you have enjoyed your stay and hope to invite you back in the very near future.Kind regardsMichelle CysterFront Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Michelle on 16 Jun 2023
Good day,Thank you for your feedback.Kind regards Michelle

10/10 Excellent

Azra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are polite and accommodating. Hotel is beautiful. Breakfast is amazing. Highly recommend! They go out of their way to make you feel special and offer services like free shuttle and turn down
Stayed 1 night in May 2023
Response from Nicol Carelse on 22 May 2023
Dear AzraThank you for this wonderful review. We are delighted that your time with us was memorable. Kind RegardsNicol CarelseGuest Relations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Michelle on 16 Jun 2023
Good Day,Thank you for your feedback.Kind regardsMichelle.

4/10 Poor

Vanita, London

Stayed 1 night in Apr 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Fab hotel
Lovely stay at Radisson Blu hotel, nicely situated on the water with large comfy rooms Staff very pleasant and excellent concierge service would definitely stay again, this was our third stay here
Stayed 6 nights in Jan 2023
Response from Nicol Carelse on 24 Jan 2023
Dear StephenThank you for your lovely review about your stay at Radisson Blu Hotel, Waterfront. We will be sure to pass on your comments about the service you received from Concierge to the TEAM. We look forward to your next stay at Radisson Blu Hotel Waterfront. Sunny RegardsNicol CarelseGuest Relations Manager

10/10 Excellent

SPA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

CARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOING GREEN
I just love this beautiful hotel. However, I would just like to see provision in the rooms for recyclable items like paper etc. These are often provided in hotels worldwide, as in Canada etc.
Stayed 7 nights in Oct 2022
Response from Nicol Carelse on 24 Oct 2022
Dear CaraThank you for taking the time to give us a review. I would like to assure you that all waste on property gets sorted and collected by a company that recycles everything accordingly. Have an awesome week further. Kind RegardsNicol CarelseGuest Relations Manager

8/10 Good

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in an excellent location
Stayed 1 night in Oct 2022
Response from Nicol Carelse on 18 Oct 2022
Dear MomodouThank you for a fabulous reviewKind RegardsNicol CarelseGuest Relations Manager

10/10 Excellent

Yumna

Stayed 1 night in Sep 2022
Response from Nicol Carelse on 18 Oct 2022
Hi YumnaThank you for the 10/10. Have an awesome day!Kind RegardsNicol CarelseGuest Relations Manager

10/10 Excellent

Suky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The service was amazing. You can tell they actually care and enjoy their jobs. Restaurant staff were particularly friendly
Stayed 6 nights in Aug 2022
Response from Michelle on 12 Sept 2022
Dear Suky,Thank you very much for taking the time to do this review.I am please to see that you enjoyed your stay. Kind regardsMichelle CysterFront Office Manager

8/10 Good

Halwani

Stayed 3 nights in Jul 2022
Response from Michelle on 19 Jul 2022
Dear Halwani Haifa, Thank you very much for your review. I am very please to see that you enjoyed your stay with us. Hope to welcome you back in the near future. Kind regards Michelle Cyster Front Office Manager

10/10 Excellent

Tomas A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Michelle on 23 Jun 2022
Dear Tomas, Thank you for your fabulous review. Hope to welcome you back in the near future. Kind regards Michelle

10/10 Excellent

Sharkapepulka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thank you
Stayed 5 nights in Oct 2019
Response from Michelle on 3 Jun 2022
Good Day, Thank you for your review. I am glad to hear that you enjoyed your stay. We will be delighted to invite you back again. Kind regards Michelle Cyster Front Office Manager

10/10 Excellent

LINDA

Stayed 1 night in Mar 2022
Response from Michelle on 2 Apr 2022
Good Day Linda, Thank you very much for the superb review. I will be sure to pass on your review to the rest of the team. Kind regards Michelle

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Michelle on 27 Mar 2022
Good Morning, Thank you very much for your review. I am very pleased to see that you enjoyed your stay. Kind regards Michelle

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff super friendly and helpful
Stayed 3 nights in Mar 2022
Response from CT on 14 Mar 2022
Dear Trevor, One of our key priorities is to provide the highest level of friendly and courteous service. It was an absolute pleasure having you here as our guest. I am very pleased to learn that the quality of service provided by staff met your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Regards, Clinton Thom General Manager

10/10 Excellent

Jody Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location on the water. Views were fabulous
Stayed 4 nights in Mar 2022
Response from CT on 14 Mar 2022
Dear Jody, Thank you for sharing your experience at the Radisson Blu Hotel Waterfront. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Thank you once again for your time and we look forward to welcoming you back soon! Kind regards, Clinton Thom General Manager

10/10 Excellent

Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner Not Good
Dinner not good
Stayed 2 nights in Mar 2022
Response from CT on 11 Mar 2022
Dear guest, Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Regards, Clinton Thom General Manager

6/10 Okay

Philip, Bellevue

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room i got was not great. It was tucked away in a little corner. The place seems a little tired and needs some modernising. The staff was great. Not sure if i would make it my first choice when i return to Cape Town
Stayed 3 nights in Mar 2022
Response from CT on 11 Mar 2022
Dear Philip, We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail. Kind regards, Clinton Thom General Manager

8/10 Good

J Moore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Feb 2022
Response from Clinton T on 21 Feb 2022
Dear J Moore, Thank you for sharing your experience at the Radisson Blu Hotel Waterfront. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we look forward to welcoming you back soon! Kind regards, Clinton Thom General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliantly displayed
Great romantic location.... looking over the beautiful Atlantic Ocean. Live music and spectacular food to choose from. My room was very clean with nice room service.
Stayed 5 nights in Feb 2022
Response from Clinton T on 21 Feb 2022
Dear Henry, One of our key priorities is to provide the highest level of friendly and courteous service. It was an absolute pleasure having you here as our guest. I am very pleased to learn that the quality of service provided by staff met your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Kind regards, Clinton Thom General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 3 nights in Feb 2022
Response from Clinton T on 14 Feb 2022
Dear Stephen, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay. Kind regards, Clinton Thom General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in Cape Town
The hotel was busy and operating well. The staff were all courteous, friendly and efficient. Our room was excellent.
Stayed 5 nights in Feb 2022
Response from Michelle on 12 Feb 2022
Dear Peter, Thank you very much for the wonderful review I will be sure to pass on your comments. Kind regards Michelle

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Michelle on 10 Feb 2022
Good Day, Thankyou very much for your review. I am very happy that you enjoyed your Stay. Kind regards Michelle

10/10 Excellent

Nicola

Stayed 1 night in Jan 2022
Response from Michelle on 10 Feb 2022
Thankyou very much for your review. I am very happy that you enjoyed your Stay. Kind regards Michelle

6/10 Okay

Dipen, Dar es Salaam

Travelled with partner
Liked: Staff & service
On check in we had a twin beds in the room. We had requested for a king bed but they said they will join the beds together. Also no VIP upgrades or discounts being gold members. We had mentioned our status on check in but the receptionist had no clue
Stayed 2 nights in Jan 2022
Response from Clinton T on 26 Jan 2022
Dear Dipen, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Kind regards, Clinton Thom General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2022
Response from Michelle on 16 Jan 2022
Good day Jackie, Thank you very much for you review. I am very pleased to see that you enjoyed your stay. Kind regards Michelle

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 5 nights in Dec 2021
Response from Clinton T on 7 Jan 2022
Dear Edwin, Thank you for being our valued guest. We look forward to welcoming you back again soon. Until then.. Sunny regards, Clinton Thom General Manager

6/10 Okay

Barbara Jane

Stayed 3 nights in Dec 2021

10/10 Excellent

Haleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fabulous
Stayed 4 nights in Nov 2021
Response from Clinton T on 2 Dec 2021
Dear Marion, Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Kind regards, Clinton Thom General Manager

10/10 Excellent

Lokiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service!
I had a three night's stay at the Radisson Waterfront. The place is superb, clean and cannot be faltered with friendly staff. I has an incident worth noting. As a non alcohol on Thursday being birthday during breakfast , I noted wine was supplied and asked a waiter if there is non alcohol and the response was no. The following day Friday I asked the waiter with the name of Avela if non alcohol has been put out and he responded that no, but he will go and get me non alcohol sparkling wine from the bar. That's the attitude of excellent customer service. Thanks AVELA! Your attitude will determine your altitude. God bless
Stayed 1 night in Nov 2021
Response from Clinton T on 2 Dec 2021
Dear Lokiwe, Thank you for sharing your experience at the Radisson Blu Hotel Waterfront. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we look forward to welcoming you back soon! Kind regards, Clinton Thom General Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding location, service and facilities and very friendly staff.
Stayed 4 nights in Nov 2021
Response from Clinton T on 17 Nov 2021
Dear Jeffrey, One of our key priorities is to provide the highest level of friendly and courteous service. It was an absolute pleasure having you here as our guest. I am very pleased to learn that the quality of service provided by staff met your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Kind regards, Clinton Thom General Manager

10/10 Excellent

Hiren, Harare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic trip. In error of the room not being ready, we got a complimentary upgrade to a beautiful suite. Excellent service.
Stayed 1 night in Oct 2021
Response from Clinton T on 17 Nov 2021
Dear Hiren, Thank you for sharing your experience at the Radisson Blu Hotel Waterfront. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Thank you for being OUR VALUED GUEST and we hope to serve you again whenever your travels bring you back to Cape Town. Kind regards, Clinton Thom General Manager