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Reviews of Harbouredge Apartments

4 out of 5
Harbouredge Apartments
10 Hospital Street, De Waterkant, Cape Town, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 363 reviews" "
Rating 8 - Good. 151 out of 363 reviews" "
Rating 6 - Okay. 54 out of 363 reviews" "
Rating 4 - Poor. 18 out of 363 reviews" "
Rating 2 - Terrible. 11 out of 363 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Suveer

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Londeka

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Nkululeko

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Samuel

Liked: Cleanliness, room comfort
nice
I like it
Stayed 2 nights in Sep 2020
Response from Senior Host on 29 Sept 2020
Good day Thank you so much for staying with us. We appreciate the feedback an look forward to welcoming you again soon. Warm Regards Senior Host

8/10 Good

Shruti

Liked: Staff & service, property conditions & facilities
The reception staff were helpful, cleaning of rooms could be better and bed a little more comfortable. But overall a good and comfortable stay.
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Front office staff were unfriendly and unhelpful.
Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a pain because i had a 3 BR reservation which I confirmed the day before; however upon checking in they changed my reservation to a 2 BR & studio. Please note that the BR do not have ACs but portable units were provided. We stayed in Room 508 which is the 2 BR & 510 which is the studio. Both rooms were perfect, ample space, clean & stocked with lots of plates, cups & utensils, washer, dryer, microwave, toaster & big refrigerator. The outside balcony has a view of table mountain & the balcony from the room has a view of the city. These units were home away from home. The security was great at the hotel. However the area can be a bit sketchy at night but we still felt safe. We used uber to go everywhere. There is a Spar supermarket which is a 5 minute walk. We will definitely stay here again. We loved staying here.
Stayed 4 nights in Feb 2020

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor timings, no service help
My main disappointment with this hotel was the staff and there service. I was in town for a meeting the same day as check in and had sent 2emails the week before asking for early check-in if possible so I could refresh after my flight before the meeting. Arrived at 12pm 2 hours before check-in, they couldn't get me in early. Came back at check-in time, my room was still not ready. Even though I had explained to them 2 hours previously I had an appointment at 3pm I needed to be at. Didn't get into the room untill almost 2:20pm. My blind in the bathroom didn't close so had to put a towel up for privacy to shower. My welcome note was addressed to another person. The hotel is comfortable enough location is close to city but would not stay again due to there inability to help out.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Apartment has everything except location
Hospital street is easy for taxis to find – about R280 from the airport in a metered taxi but check in is strange and involves completing questions on an electronic pad. Guests are issued with a thob to get through the security gate next to the guards and to activate the lifts. Lock on the front door meant it had to be slammed to be closed. Apartment had everything from a bed area with sort of bed side cabinets and a desk to a kitchen with all the appliances, fridge, microwave and a washing machine, tea and coffee making, a dining table, sofa, armchairs and a TV, reliable wifi and a balcony with blinds and controllable air-conditioning. Bathroom was adequate with all toiletries other than teeth and shaving provided. A noticeable downside though was the glass panel in the bathroom door that faces directly onto the bed area. However checkout is far too early at 10am, and I both got called by reception and had the cleaners banging on my door to get me out on time. Luggage is stored behind the security guard’s area and the hotel can provide pre-booked taxis for a premium (R350). There’s nothing in this area of town, and it takes at least 10 minutes to walk to the train station and 15 to walk to the waterfront area. You also need to be careful of the nearby backstreets as some didn’t feel or smell safe. Nice apartments, but not a nice area and checkout is too early.
Stayed 1 night in Feb 2020

8/10 Good

G J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

2/10 Terrible

Andrew, Canada

Travelled with group
Disliked: Cleanliness, amenities
Don,t be fooled by the photos of luxurious rooms. The place is porly managed and badlly maintained. . I was stuck in the elevator for over half an hour. Pitch dark, the only button that worked was the alrrm and no hotel staff responded to that. Then when i did get out they tried to tell me it was my fault. They refused to give our party of five more than two keys so we left them at the front desk when we went out, but that is only manned till midnight, and they couldn.t find them when we got back. Add windows that blow open in the wind because the latches are broken, lights that won.t come on, appliances that are not even wired in. Do yorself a favour and find somewhere else to stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

tragasen

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All is good. Just that is along the highway and is noisy.
Stayed 2 nights in Dec 2019

6/10 Okay

Yusuf

Travelled with family
Disliked: Property conditions & facilities, room comfort
Sub standard accommodation
Apartment Wes very basic Towels were all ways a problem to get Access in n out was a nightmare as we were 6 adults n we had two sets of keys .cell phonee was stolen not found
Stayed 5 nights in Dec 2019

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and very clean. It would be good if they could provide as standard some USB ports for charging devices or some international plug sockets to cater for international travellers.
Stayed 3 nights in Nov 2019
Response from Allison on 18 Nov 2019
Thank you for choosing our establishment, we are happy to hear that you enjoyed your stay. We take note of the sockets and looking into it. Regards Allison

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Neat and clean.
Stayed 1 night in Oct 2019
Response from Allison on 14 Oct 2019
Dear Michelle, Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest. Regards Allison

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Allison on 1 Oct 2019
Dear Gary Thank you for your candid feedback. I am very sorry to hear that your stay at the establishment was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit Kind regards Allison

6/10 Okay

FLIGHT

Liked: Cleanliness, staff & service
Really nice stay.
The lady who checked as in was great! Made a such an effort and had a good laugh with, one of the best receptionist I have dealt with ever in my 17 years of travel. Kitchen had almost no glasses - had to wait 45 minutes to get some. Whatsapp number for emergency/contact does not work at all. Had to walk down to reception to request glasses/services. Shower in main bedroom was very poor (pressure) and the bedding does not fit the size of the bed. Its like a queen duvet on a king bed. The front door you have to slam to get open or closed, and there was no dish clothes/towels or anything to wash dishes with/clean after yourself if required. Apart from that the apartment is great. Really good size, stunning kitchen, and not so noisy as expected. The blinds is an issue especially as all the rooms were on the road so you could barely sleep as the rooms are so lit up - so a good idea would be to get blinds that is of good quality and can close. The balcony area was nice to open up and the building itself was quite peaceful, very clean and we never felt unsafe. So overall really good stay, staff was more then happy to assist where there was an issue.
Stayed 1 night in Aug 2019
Response from Allison on 3 Sept 2019
Dear Guest We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services. Regards Your Host Allison

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely place to stay. This my third or forth time staying at Harbouregdge Apartments. The hospitality is excellent. Very Clean. Highly professional management.
Stayed 3 nights in Jul 2019
Response from Allison on 26 Aug 2019
Dear Jenny, Thank you for making our establishment your Home from Home when you're in Cape Town. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care Regards Allison

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Mogamat Fazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cleaning service or towel change during my stay
Stayed 2 nights in Jul 2019
Response from Allison on 26 Aug 2019
Dear Mogamat Thank you for your candid feedback. I am very sorry to hear that your stay at the establishment was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit Regards Allison

8/10 Good

EW

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and efficient
Very nice and efficient, but a bit noisy. Recommend milk for the coffee
Stayed 2 nights in May 2019
Response from GSM on 17 May 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Michele

Disliked: Property conditions & facilities
2 star - ok for sight seeing trip .
Hotel easy to find , reception and security staff helpful and friendly . My friends 50th birthday and kindly put balloons around room and a cake which was nice touch. Didn’t have rooms cleaned while we were there , had 3 nights . Had two safes which didn’t work , spoke to reception said would sort next day as no one to help , never happened . No plug for hairdryer , have to request one , stayed in 5 air b b always had working hairdryer and plugs. Beds comfy but road very busy so lots if traffic keeping you awake . Apartment bit run down needs refurbished. Doors broken on tumble dryer, and one cupboard carpets dirty and quite worn . Ok for couple of days sight seeing .
Stayed 3 nights in May 2019
Response from GSM on 17 May 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from GSM on 17 Apr 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harbouredge is in an excellent location. Perfect for the waterfront with all the lovely restaurants and museums. Also very close to the arty Cape Quarter lifestyle centre and the colourful Bo Kaap area. The staff at Harbouredge could not have been more lovely and helpful. A great place to stay.
Stayed 3 nights in Apr 2019
Response from GSM on 16 Apr 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Solid Apartment of reasonable size. Further from the waterfront than we anticipated
Stayed 4 nights in Mar 2019
Response from GSM on 16 Apr 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
cleanliness. We actually saw the maid pick our dirty towels off the floor and rehang them as clean. The building an unit looks nothing like the pictures.
Stayed 7 nights in Mar 2019
Response from GSM on 26 Mar 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central London location
Superb location in central London with very helpful reception staff. Rooms modern and large for this price range in central London. Room wifi v good and worktable in room. Modern spacous bathroom with in room espresso machine, microwave (for reheat) ironing board. Room is quite. Perfect for business trip. No in house restaurant or bar but discounts for nearby places. Excellent range of restaurants and bars nearby in all price ranges. My new go to place in London central. Congrats to all in reception for their friendless
Stayed 2 nights in Mar 2019
Response from GSM on 26 Mar 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location
The perfect place for a quick break away or even for a business trip if you need to be very center in town.
Stayed 3 nights in Mar 2019
Response from GSM on 26 Mar 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like. Room had bathroom glass door that was missing, only bath towels were available, no foot or face towels. Lobby reception as small as can be. Homeless people sleeping outside the place.
Stayed 2 nights in Mar 2019
Response from GSM on 26 Mar 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
rude and abrupt security needs traning and should stop playing games on his phone
Stayed 2 nights in Mar 2019
Response from GSM on 26 Mar 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No 2 point plugs. 1 Shower door missing.
Stayed 1 night in Mar 2019
Response from GSM on 26 Mar 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and proximity to the airport was great. The homeless people however just down on same street made for a no walk stay.
Stayed 1 night in Mar 2019
Response from GSM on 16 Apr 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and close to VA
Cool place - uber ride to everything.
Stayed 4 nights in Feb 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Great apartment, which was well equipped and reception staff were very helpful and delightful!
Stayed 2 nights in Feb 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Dee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is walking distance to the waterfront, civic center, and sightseeing city tour bus stops.
Stayed 2 nights in Jan 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for what it was and the price. Very pleased
Stayed 1 night in Jan 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not a good idea
No plugs to connect equipment to, almost all appliances broken, shower missing door..
Stayed 2 nights in Dec 2018
Response from GSM on 26 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback. Guest Services Manager.

8/10 Good

Shaun, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been great if the staff could have help send our wedding rings to us by post. We offered to pay. Not helpful st all.
Stayed 7 nights in Dec 2018

10/10 Excellent

Shaun, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alan
Great position
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security at this facility was phenomenal. Someone always walked you out to the cab. Gated community setting . Housekeeping were friendly, kind and extremely helpful.
Stayed 14 nights in Nov 2018