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Reviews of Clouds Estate

5 out of 5
Clouds Estate
Helshoogte Road, Stellenbosch, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 168 out of 202 reviews" "
Rating 8 - Good. 27 out of 202 reviews" "
Rating 6 - Okay. 4 out of 202 reviews" "
Rating 4 - Poor. 2 out of 202 reviews" "
Rating 2 - Terrible. 1 out of 202 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the ease of access and the amazing facility itself!
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night at this property during the last day of our trip to South Africa. We really wish we had booked additional nights. WOW. We stayed in Room #7 which had an amazing balcony set-up that allowed us to view both sides of the valley at different times of the day. The room was very comfortable, clean and well appointed. All of the rooms have amazing views and easy access to the pool area and lounge. The staff were fantastic. They assisted us with making dinner reservations at the neighbouring Delaire Graff and accommodated a late check out. We were able to store our luggage and enjoyed their "shower room" before heading off to the airport for a late flight home. The breakfast was excellent and taken on the patio overlooking the pool and the valley. The kitchen and bar staff were very attentive to our needs. This is a very small resort which makes it very comfortable and quiet. The perfect spot for a nice relaxing visit of the Stellenbosch area. We highly recommend it and will definitely be back if we make it to this part of the world again.
Stayed 1 night in Nov 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing place - could not recommend more highly!
Stayed 1 night in Nov 2023

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel with friendly staff and a good breakfast.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again
Stayed 1 night in Aug 2023

10/10 Excellent

Jacquie

Stayed 3 nights in Oct 2023

10/10 Excellent

TImothy M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, if out in the country a bit. You need a car to get you from Capetown to Stellenbosch and then to the Clouds estate. Once there, the facilities are really nice and space is well used and appears larger than it actually is. The room was quite comfortable for 2 people. The lounge and deck are great meeting places and for dinner.
Stayed 1 night in Oct 2023

10/10 Excellent

Christa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Thoroughly enjoyed our stay at the clouds estate in Stellenbosch! We stayed for 3 nights, breakfast was lovely with so many options, including the standard buffet. Room was lovely and bathroom had heated floors. Hotel included a free wine tasting for guests and location was wonderful, with direct access to the lovely Delaire graff estate next door! We had dinner one night at the hotel and really enjoyed the food. It was a shame the weather was so poorly during our stay (it rained constantly for 2 days) so we did not get to enjoy the beautiful pool and stunning views. Seamless checkin and checkout. A little more interaction with reception staff and guests would have been nice. Overall, loved our stay and highly recommend this property!
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here the last night of our honeymoon and they made us feel like royals! Rose petals on the bed, complimentary bottles of wine, cake on the house and HEATED BATHROOM FLOORS. Breakfast was included with sprawling options and variety. Highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service is incredible, very friendly and helpful. Resort is beautiful especially the views. Rooms are really nice but a bit worn. Food is delicious.
Stayed 1 night in May 2023

10/10 Excellent

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Right Next to Delaire Graff, which you can access from within the Clouds Estate. Staff could not have done more to look after us.
Stayed 2 nights in May 2023

10/10 Excellent

Yannick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! The staff was beyond amazing😄 The premises were exceptional and the view was exceptional.
Stayed 2 nights in Apr 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. Most beautiful setting. Views are incredible and the staff are wonderful and always so helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Clouds Estate!! I cannot say enough about the amazing staff who were welcoming and kind. When another tour fell through they graciously helped us book another and save our day! Thank you!
Stayed 1 night in Apr 2023

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and care
We were not feeling very well when we arrived at the hotel and staff went out of their way to look after us. We would love to say again if we come back to South Africa.
Stayed 1 night in Mar 2023

10/10 Excellent

Ludovic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing !!!
Amazing place ! We stayed in the Cloud 9 villa, the view is breathtaking. The staff offered us to use the service of the restaurant to have dinner on our terrace and it was spectacular. I will return anytime, it's worth the price
Stayed 2 nights in Feb 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2023

10/10 Excellent

KIM SCOTT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are stunning and complimented with excellent taste in art and site design.
Stayed 7 nights in Jan 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Clouds. Our only regret was not staying longer. Adrien greeted us and looked after us incredibly well throughout our stay, and really went above and beyond. The food was fantastic and the grounds were immaculate. Overall, can’t recommend highly enough to anyone staying in the area.
Stayed 1 night in Jan 2023

10/10 Excellent

Ido, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely situated and a great staff. We didn’t manage to enjoy the wine tasting, but got a bottle of wine to our room

10/10 Excellent

Kimmie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Rachel

Stayed 1 night in Sep 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property surrounded by gorgeous views. Service and food very good. Service of all staff was very attentive. Marica help during and even before we arrive was first class. Highly recommended.
Stayed 2 nights in Sep 2022

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property and experience. Loved everything about our stay and can’t wait to be back again!
Stayed 2 nights in Sep 2022

10/10 Excellent

Rikesh

Stayed 2 nights in May 2022

10/10 Excellent

MEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful property with stunning views. The staff are superb and this boutique style property is a true gem. I would highly recommend Clouds and would definitely stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay Absolute value for money in this small boutique hotel.
Stayed 1 night in Nov 2021
Response from Marika on 24 Jan 2022
Thank you for your lovely review. We are delighted that you had a relaxing stay and hope to welcome you back soon

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly Staff amazing views
Stayed 1 night in Nov 2021

10/10 Excellent

Lily

Stayed 2 nights in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent!
Stayed 2 nights in Aug 2021
Response from Clouds TEAM on 17 Aug 2021
Thank you James

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Attention to detail
The perfect venue for a much needed weekend breakaway! Both venue and staff attention to detail was imaculate, from heated bathroom floors to Craig bringing us hot water bottles with our room service. Views are breathtaking, surroundings are peaceful and quiet such that you can listen to the trickle of the pool and sounds of many birds. We just loved relaxing on our deck, in the jacuzzi and next to the pool. Everything was just perfect. Thank you.
Stayed 1 night in Jul 2021
Response from Clouds TEAM on 17 Aug 2021
HI Rebecca and Janomi, it was a pleasure having you with us. Hope to see you soon again at Clouds Clouds TEAM

10/10 Excellent

Dr P E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in the winelands
One of the best views in the winelands and this is a seriously quality establishment. Staff were great and I asked to change rooms which they did immediately and at no extra cost. I rate places that are flexible and accommodating.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful property is staffed by lovely and accommodating people. We enjoyed our stay and would recommend it to others looking for a boutique experience in the winelands.
Stayed 2 nights in May 2021
Response from Clouds TEAM on 21 May 2021
We are glad that you enjoyed your stay with us. We sure hope to see you soon again, Thank you, CLouds TEAM

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic getaway
Overnight stay without the kids and was a wonderful property with wonderful staff
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway!
Amazing service, and stunning venue and location.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine Country Retreat
Staff went above and beyond to make for a very memorable Honeymoon Trip - Unbelievable Views!!!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay!
Very comfortable stay in the perfect area. Pool was in fantastic condition and service very good.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2020

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Myself and Partner had the privilege of spending an amazing weekend hosted by the friendly and professional staff at Clouds. The entire experience was attentive but not invasive and all requests were dealt with superbly Location is idyllic and an excellent access point to the Winelands
Stayed 2 nights in Jul 2020
Response from The Clouds Team on 27 Jul 2020
It was an absolute pleasure to have you stay with us. Thank you and we hope to see you again soon. Regards The Clouds Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff!
Amazing place. Staff are really helpful, and swapped us to a great room with upgrade for no cost. Views are off the charts, pool area is great. Quiet and relaxing. We'll be back.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite property in the winelands despite some strong competition. The best views of all - yes, especially of cloud formations over the mountains. Great breakfasts and a short but very well executed lunch & dinner menu. Beautifully designed and cossetting, and a perfect base for all Stellenbosch wine farm visits.
Stayed 4 nights in Mar 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Perfect stay. Views to die for, great room, extraordinary good service and welcome.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our suite, Cloud 9. Was spacious, modern, clean and had a nice big terrace with a great view. All in all a very enjoyable stay.
Stayed 4 nights in Jul 2019