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Reviews of Cape Royale Luxury Suites

4 out of 5
Cape Royale Luxury Suites
47 Main Road, Green Point, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 348 out of 534 reviews" "
Rating 8 - Good. 132 out of 534 reviews" "
Rating 6 - Okay. 27 out of 534 reviews" "
Rating 4 - Poor. 15 out of 534 reviews" "
Rating 2 - Terrible. 12 out of 534 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The couch, carpet and chair in the lounge were filthy. The place also smelled like it was standing closed for months. We kept the door open constantly for fresh air. The bathrooms can also do with extractor fans. Coffee machine missing, as well as docking station, but there was a used (dirty) espresso cup on the counter when we arrived. Some towels had holes from old age. Only 2 teaspoons in the drawer, and when you needed a normal glass, you had to get one from the bed- or bathroom. The bar is now closed, and you couldn’t even buy a bottle of water at the hotel. All the staff that we dealt with were very friendly and helpful though.
Stayed 3 nights in Feb 2020

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointed I cried
Not the room we booked, it was a massive New Years treat for us. Waited ages after check in for an alternative, expected more given that the penthouse we booked was ‘unavailable’ . Not impressed with trying to get us to sign for the alternative rooms with NO explanation. Still waiting to hear back from hotels.com!
Stayed 2 nights in Dec 2019
Response from Gillian on 6 Jan 2020
Dear John, We are so sorry that we did not meet your expectations and that your experience with us was not what you expected. This is not our standard of service and we appreciate the time taken to provide a review so we can make the improvements we need to. We are notifying all departments and implementing changes needed to ensure that this does not happen again. Warm regards, Gillian

2/10 Terrible

Travel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overpriced with maintenance issues
Not great. This apartment was over priced. We had to move rooms because there were so many things wrong with it. They were quite happy to move us we looked at 2 rooms which also not in good repair. We finally moved to one which we thought was in good working order, which was not. Air conditioning didn’t work, TV you could not watch, WiFi was shocking. Overall I would not come back again.
Stayed 1 night in Dec 2019
Response from Gillian on 24 Dec 2019
Good Afternoon, Thank you for taking the time to share your feedback with us. We are so sorry that you had a negative experience and we would like to assure you that this is not our standard. Your feedback helps us to constantly strive to improve our excellence and our service to you, our guests. We are taking steps to revise the process of room checks to ensure that this does not happen again. Once again, thank you for the valuable feedback that allows us to improve. Warm regards, Gillian

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location. Terrible housekeeping: cleaners hung wet towel back onto rack, when we requested for change. For any request from housekeeping, one need to call several times. The only good housekeeper is Natalie.
Stayed 4 nights in Dec 2019
Response from Linda on 16 Dec 2019
Good Evening Thank you for taking the time to write a review. We take all reviews as critical to how we are measuring up to our standards. We clearly did not do a great job during your stay and this I sincerely apologize this is not our standard. Thank you for letting us know that Natalie did a great job in rectifying the problems you encountered. I do hope that this experience did not put you off your visit to Cape Town and I do hope you will come back and I can assure you that we can get it right. Kind Regards

8/10 Good

Nuo-Hua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Linda on 16 Dec 2019
Greetings from Cape Royale. Thank you for taking the time to review the property. We do hope you will come back and visit us again soon. Kind Regards

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Good location, with good restaurants within walking distance and a nearby supermarket. Amenities in room are never complete. Need to keep calling housekeeping to get what you need, and sometimes have to call many times to remind
Stayed 3 nights in Dec 2019
Response from Linda on 6 Dec 2019
Greetings from the Cape Royale Luxury Suites. Thank you for taking the time to leave us a review. We value this information as it goes a long way in assisting us with training and to ensure that we do keep improving. We are delighted that you found our location and the fact that there are great restaurants near by. We have discussed with Housekeeping your concerns re the amenities and the inconvenience this caused. I can assure you this is not our standard and for this we apologize for our short comings in our service delivery to you. We do hope this does not deter you from coming to stay with us again in the near future. Kind Regards

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Linda on 3 Dec 2019
Greetings from the Cape Royale Luxury Suites. Thank you for taking the time to write a review for the Cape Royale Luxury Suites and thank you for our WONDERFUL score. Please come and see us again soon. Kind Regards Linda

10/10 Excellent

FUZAIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Linda on 9 Oct 2019
Thank you for our wonderful Score. We really appreciate it.

10/10 Excellent

Delva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCEPTIONAL HOTEL
60 birthday preview was amazing and hotel is Excellent especially Philemon who booked us in will come again and again
Stayed 1 night in Sep 2019
Response from Linda on 4 Oct 2019
Greetings from the Cape Royale Luxury Suites. Thank you for taking time to do a marvelous review on our property and we are so delighted that you enjoyed your stay and your birthday. Philemon has a bigger smile than normal when we showed him your review. Thank you again. We definitely hope to see you back soon .! Kind Regards Linda

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and spacious. Near v&a harbour, dining near by.
Stayed 3 nights in Sep 2019
Response from Linda on 28 Sept 2019
Thank you for taking the time to review our property the Cape Royale Luxury Suites. Thank you for the great score too which we will share with the team. We hope to welcome you back in the not too distant future. Kind Regards Linda

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
No WIFI and phone connectivity and we had to physically go downstairs to reception to make numerous complaints. We were given a room that must have received a fresh coat of paint recently as there was a strong pungent smell. One of the bedside reading lamps was broken and so was the wardrobe railing. The security personnel was very unfriendly with the parking and made us park in specific lots, which changed each time we entered. It seemed to depend on the mood of the person in charge at that time. Somehow, he/she always chooses to emerge only after we have parked the car, switched off the engine and got out of the vehicle. It seemed to be timed to deliberately inconvenience us, to make us go back and move the car to the lot just next to the one we were in when there was plenty of room. There was no manager on duty that we could speak to and an email feedback to the Rooms Division went unanswered.
Stayed 2 nights in Jul 2019
Response from Linda for Cape Royale on 19 Jul 2019
Thank you for taking the time to write a review. Unfortunately your experience was not good and for this we must apologise. Your comments have been shared with Management and they have since rectified the room issues. The security issues were taken up with the revelevant Company so that no other guests have the same experience. We do hope that you will consider this an isolated incident and will still give the property a try again. Kind Regards Linda

8/10 Good

JANA

recent business trip
Hotel was good place to stay for getting to waterfront,
Stayed 1 night in May 2019
Response from Linda on 3 Jul 2019
Greetings from Cape Royale. We are delighted you enjoyed your stay with us - and as you say it is indeed in an ideal location to the Waterfront. We do hope to welcome you back in the near future. Kind Regards Linda- Cape Royale Reservations

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Linda on 11 Jun 2019
Thank you so much for our 5 out of 5 review . We really appreciate that you took time to complete the review and to score us. Thank you Come and see us again soon. Kind Regards Linda Cape Royale Luxury Suites

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot to stay. 10 minute walk from the waterfront. Staff were fantastic and just so helpful. Only negative was maybe location wasn't tge best to be walking by night. Beautiful rooms...could not fault the hotel itself. Thank you so so much for such a lovely stay x
Stayed 4 nights in May 2019
Response from Kim on 10 Jun 2019
Dear Anonymous Thank you for taking the time to share your feedback with us. We appreciate the positive comments. Regards Kim

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Cape Town
Great location Great price Great rooms for family two bedroom Needs a better bar and limited food choices
Stayed 3 nights in May 2019
Response from Kim on 3 Jun 2019
Dear Winston Thank you for taking the time to share your feedback with us. We are happy to hear that you've had a good time at Cape Royale Luxury Suites. Regards Kim

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking to V and A. Appreciated having a washing machine. Would have liked more info regarding room amenaties.
Stayed 5 nights in Apr 2019
Response from Kim on 6 May 2019
Dear Anonymous Thank you for taking the time to share your feedback with us. We are so happy to hear that you have enjoyed the location as well as the space (suite) allocated during your stay. With regards to the room amenities - I will address the issue with our Housekeeper in order to have this be made more visible. Regards Kim

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Kim on 3 May 2019
Dear Reginald Thank you for your review score. If there is anything that you wish to bring to our attention regarding your stay and how it was impacted we would love to hear. Regards Kim

10/10 Excellent

Borah, Belfast

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good points - lovely staff, clean, handy location, good sized rooms, spa, rooftop pool, great breakfast & dinner places next door. Bad points - no bar or music at pool.
Stayed 5 nights in Apr 2019
Response from Kim on 14 Apr 2019
Dear Borah Thank you for taking the time to share your feedback with us. We are happy to hear that you had a good time staying at Cape Royale Luxury Suites. We will take your points brought to our attention and work on improving. Regards Kim

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Kim on 14 Apr 2019
Dear Anonymous Thank you for your high score. Regards Kim

10/10 Excellent

Wing Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!
Cape Royale staff, amenities, and location were all amazingly beyond expectations. The hotel was conveniently located near supermarkets, bakeries, and within walking distance to the waterfront. The rooms were spacious and clean, and packed with all kinds of kitchen appliances (even a washer/dryer!). It was (my husband and I) our first time to South Africa, and it certainly wouldn't be our last. We will definitely stay at Cape Royale again when we visit Cape Town.
Stayed 4 nights in Nov 2018
Response from Gerhard on 29 Jan 2019
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool closed, no water in pool Poor breakfast No water in minibar
Stayed 1 night in Dec 2018
Response from Gerhard on 27 Dec 2018
Good Day. Thank you for taking the time to review our hotel. We always strive to provide the best service to our guests and especially to regular guests such as yourself and on this occasion we did not exceed your basic expectation. We hope to have you back in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Gerhard on 24 Dec 2018
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities
My third visit, clear deterioration of quality of staff, breakfast and services. Will not return.
Stayed 6 nights in Nov 2018
Response from Gerhard on 4 Dec 2018
Good Day Michael. Thank you for taking the time to review our hotel. We always strive to provide the best service to our guests and especially to regular guests such as yourself and on this occasion we did not exceed your basic expectation. We hope to have you back in the near future!

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, wonderful staff
nicest hotel staff I have ever encountered. Rooms have plenty of room and made our 2 week stay wonderful. Lots of local restaurants and sights. I will return someday for sure!
Stayed 4 nights in Nov 2018
Response from Gerhard on 14 Nov 2018
Good Day Lara. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from Gerhard on 25 Oct 2018
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Cape Town
Really enjoyed our stay here. Beautifully appointed and pin drop quiet. Would stay here again.
Stayed 3 nights in Oct 2018
Response from Gerhard on 25 Oct 2018
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from Gerhard on 25 Oct 2018
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Friendly accommodating staff. Great food. Excellent room service.
Stayed 1 night in Sep 2018
Response from The Cape Royale on 1 Oct 2018
Good Day. Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Cape Royale on 1 Oct 2018
Good Day Melisa Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a walk-able area with good restaurants nearby and quick shuttle ride to V&A Waterfront. The suites are very spacious with modern amenities.
Stayed 3 nights in Aug 2018
Response from The Cape Royale on 1 Oct 2018
Good Day Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and the suite setup was dope
Stayed 5 nights in Aug 2018
Response from The Cape Royale on 1 Oct 2018
Good Day Thank you for taking the time to review our hotel. We are always happy to receive positive feedback and glad you enjoyed your stay with us. We hope to have you back in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normally AirBnB people but really loved this place
Terrific service, easy walk to the VA Waterfront, kitchen in the room and groceries 100k away (plus lots of good places to eat)
Stayed 5 nights in Jun 2018

10/10 Excellent

NASSER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has excellent customer service. Beds are not that comfortable but the rooms are very nice.
Stayed 4 nights in Jun 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Suites
Very beautiful hotel. Large suites, lots of room for a 2 room suite. Comfy and clean master bedroom. Private guest room and bath. Fully loaded kitchen. Small washer dryer combo that did the job. Nice area for food and drink. Close distance to the warf. Would stay here again with my family.
Stayed 2 nights in Jun 2018

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel as far as amenities and proximity to activities. Pending resolution of an issue; I would give the hotel a big thumbs up.
Stayed 4 nights in Apr 2018

10/10 Excellent

Mo, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the waterfront
The room.was vert spacious and clean,the waterfront is walking distance but your'e better of taking the shuttle bus from the hotel to the wayerfront.I was ill after 2 days at the hotel and was bed bound,the hotel arranged a doctor to come and see me and plus the checkout time was 11am but the staff was so kind they said i could checkout when i wanted to as i was unwell amd tgey would not charge extra,great staff,thanks guys.
Stayed 5 nights in Mar 2018

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great service. Very welcoming and friendly staff

4/10 Poor

Johannes

Disliked: Staff & service, property conditions & facilities
Fire the management or you are out of business ..
Friendly staff who tried but the management / organization was a joke. Ordering room service food didn’t work. Took 2 hours to even get menus to the room. The kids wanted to take a quick bath and in all our bathrooms there were signs saying that because of severe drought we should ask for the plugs to use bathtubs. No problem with that. After several visits to the room by staff and 1 hour later they just concluded they didn’t know were the plugs were stored. We stayed in a 3 bedroom penthouse suite and had 4 bathrooms, couldn’t use any of the bathtubs. Condition of room was ok. Clean but a bit run down. The swimming pool on our terass was dirty but as we only stayed one night we didn’t have the time nor energy to complain. If this would have been a 3 or even 4 star hotel maybe no reason for a serious complain but 5 star and I guess one of their very best rooms, not a great experience. In the morning after when we spoke to some responsible guy at the breakfast they deeply apologized and upon checkout there was no bill for incidentals. To sum up: friendly staff who wanted to take care of guests and their requests but a non-functioning organization. Would make sense with at least a light refurbishment of rooms.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very profesdional
Very profesdional

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomadation
Room was very large and comfortable. Breakfast was excellent. Staff very professional and helpful. Would definitely return.

8/10 Good

barbara, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel in an excellent position. Large rooms and, on the whole, friendly, helpful staff. The pool is not good at the moment due to the water shortage. The views from the roof are worth walking up the stairs for especially at sunset.
Stayed 5 nights in Jan 2018

10/10 Excellent

Mark, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient fir VA Waterfront.
Hotel was as expected. Clean and well presented with helpful staff. Excellent for family accommodation close to waterfront. Would stay there again.
Stayed 7 nights in Jan 2018

10/10 Excellent

jill, uk

Liked: Cleanliness, staff & service, room comfort
Great hotel & location
Great base for our family holiday in Cape Town. We had a 2 bedroom apartment which was pristine, well equipped, spacious and v comfortable. Rooftop bar/pool once it’s operating properly will make this an even better choice.
Stayed 5 nights in Dec 2017

10/10 Excellent

Alice, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and Wonderful staff
We had the most wonderful experience at Cape Royale! Room upgrade to a marvelous penthouse, walk distance to the Waterfront, staff was always ready to help. Not only the hotel is marvelous, but also the surroundings: very nice restaurants and beautiful location. We had our Christmas Eve dinner at the hotel and it was delicious! I recommend with my eyes closed!!!
Stayed 3 nights in Dec 2017

10/10 Excellent

Steve, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff.
We had an excellent stay. The hotel was fantastic and the staff were always pleasant and willing to help. With only a short walk to the waterfront, we couldn't have asked for a better weekend.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
The hotel is lovely and the staff are very welcoming. We had an excellent experience from our pick up at the airport to our return. We booked 2 rooms for a party of 4 for 2 nights. Rooms are very large and well appointed. The hotel is on a safe street but if you walk a block in the wrong direction it gets a little sketchy and their are aggressive panhandlers. But I understand that is not uncommon for Cape Town. We recommend the Cafe for breakfast and there are several very good restaurants within walking distance of the hotel. We would stay here again without hesitation.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was excellent .. even better than expected. We were fully satisfied
Stayed 2 nights in Nov 2017

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, definitely worth staying here!
Excellent hotel in a great location - not too crowded around the hotel and close to all major attractions. The hotel also has really good travel services - we organised a peninsula trip, which was very nice. The room itself was great, we were in 801, a two bed apartment with kitchen. When travelling with family and little kid this is really helpful. I would highly recommend this hotel and will stay here on my return to Cape Town.
Stayed 6 nights in Oct 2017