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Reviews of Cape Grace, A Fairmont Managed Hotel

5 out of 5
Cape Grace, A Fairmont Managed Hotel
West Quay Road, Victoria And Alfred Waterfront, Cape Town, Western Cape

Reviews

9.8

Exceptional

Rating 10 - Excellent. 117 out of 131 reviews" "
Rating 8 - Good. 9 out of 131 reviews" "
Rating 6 - Okay. 2 out of 131 reviews" "
Rating 4 - Poor. 1 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even Exceeded our High Expectation
Amazing hotel: Excellent location, outstanding (open & honest) service (even better than the best we have experienced in SE Asia), nothing lacking.
Stayed 2 nights in Apr 2023

10/10 Excellent

Christopher, Parrish

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everyone made us feel welcomed and valued. The room was lovely and very comfortable. Lots of attention to detail.
Stayed 1 night in Sep 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect trip to Cape Town at Cape Grace
What a beautiful stay. The suite was fabulous. The location was perfect and convenient and safe. A five minute walk to the V and A with great shopping. Cape grace took care or our tours to the wine region and to see the penguins. Samatha the concierge also reserved a lunch for us in Stellenbosch. She also lead us to a beautiful Tanzanite store in the waterfront. I bought a necklace for my daughter and I am having stones cut for a ring to complete a set they are making for me Plantandia is the shop. When we left to go to the airport I realized I had left an expensive jacket in the room and Samantha fetched it and we had it brought to the airport. The overall stay was 10 stars.
Stayed 4 nights in May 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 24hrs!!
Special weekend with it being my wife’s bday and our wedding anniversary, the Cape Grace team made it so special with a complimentary bottle of bubbles and a cake left in our room upon arrival, very sweet and special!
Stayed 1 night in Oct 2021

10/10 Excellent

SAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!
It was very personalized service from check-in to check-out. Staff in dining room for breakfast were also very courteous and attentive. Our experience was Cape Town hospitality at its best!
Stayed 2 nights in Feb 2020

10/10 Excellent

Gareth, Porthcawl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for seven nights and can’t think of even the smallest detail which was anything other than perfect.
Stayed 7 nights in Jan 2020

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with excellent service.
Stayed 3 nights in Dec 2019

10/10 Excellent

KeithGordon, UK

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and perfect location on the waterfront. All the staff are very welcoming and extremely helpful. This was our second stay at Cape Grace and we will certainly stay there again when we next visit Cape Town.
Stayed 4 nights in Oct 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent service, Fantastic Breakfast and Dinner.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful & property was in a good location.
Stayed 4 nights in Jun 2019

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This was one of the most special hotels I’ve ever stayed in and it was an unbelievable experience.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Phenomenal staff and service! Among the best in the world. Friendly, warm, welcoming and knowledgeable. This is the only hotel I would stay at in Cape Town!! Be aware of cancellation policy which is about a month—only downside.
Stayed 4 nights in Mar 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Geraldine, Manila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent (2 minute walk to v&a marketplace, watershed, mall and numerous restaurants) and view of the waterfront lovely! Breakfast was delicious - there was buffet and then an extensive list of ala carte dishes. Turn down service was great - we got a little gift every day and the sweets were perfect to have upon coming back to the room! They also had a free chauffeur service that could take you to any location within 10km. We used it to go to Table Mountain and to dinners. They pick up, too! They only missed taking out the garbage in the toilet once after cleaning but other than that, our stay was perfect!
Stayed 3 nights in Mar 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really spectacular and personalized service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, and incredibly friendly staff!
Stayed 1 night in Feb 2019

10/10 Excellent

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever!
This hotel lives up to its reputation as one of the best for service. They really make that extra effort to make you feel special and nothing seems too much trouble.
Stayed 2 nights in Jan 2019

10/10 Excellent

Harold A, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, amazing staff, incredible service
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place
The Cape Grace makes one feel special from the moment of entry. The staff really make you feel as if they know you and care about your stay. Everyone there from the doormen to the concierge, the reception to the servers, are fabulous.The location is perfect, right on the V&A Waterfront. The decor is sublime and the rooms are lovely, from all the decorative touches to the comforts and amenities. Our stay at the Cape Grace capped off 3 weeks in South Africa, and it was the perfect way to end the trip. Whenever we come back to Cape Town, we will stay at the Cape Grace. It truly is exceptional.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a fantastic city
The hotel is fantastic. It is situation on the waterfront with lots of bars, restaurants and shops within walking distance. Only one side of the hotel looks up to table mountain. The breakfast was lovely.
Stayed 3 nights in Jan 2019
Response from Cape Grace on 11 Jan 2019
Thank you so much for your lovely review. The Cape Grace most certainly looks forward to welcoming you back in the near future. Kind regards Cape Grace Team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generator noise from outside was a distraction that detracted a little from what was mostly a really good stay
Stayed 1 night in Dec 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel great staff wish we could gave stayed longer. Love "Welcome home" every time we came back to hotel
Stayed 1 night in Nov 2018
Response from Kanyisa Kalipa on 4 Dec 2018
Dear Mr Hughes. Thank you kindly for the feedback. I am glad that you had a memorable stay with us and wish you the best for the rest of your trip. Wishing you safe travels. Warm regards, Kanyisa Kalipa Juniour Reservations Consultant

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Chris on 13 Nov 2018
Thank you for your feedback - it is most appreciated

10/10 Excellent

Alex, Zimbabwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location - spoilt rotten by such luxury - every fine detail was looked after
Stayed 1 night in Sep 2018
Response from Christopher Brossy / Reservations Supervisor on 2 Oct 2018
Dear Alex Warm Greetings from the Cape Grace I am delighted to hear that you had a memorable stay at the Cape Grace and I thank you for your valued feedback We look forward to the opportunity to welcome you back to the Cape Grace once again in the future! Warm regards Chris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018
Response from Mazlan on 25 Sept 2018
Dear Sir/Madam Thank you for the below feedback. I am glad that you had a memorable stay and wish you the best for the rest of your trip. Wishing you safe travels! Warm regards Mazlan Kamar

10/10 Excellent

Abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with exceptional service. We were made to feel very welcome, and very special during our honeymoon. Excellent location for all the sights of Cape Town. Concierge service is fantastic and will help plan a really memorable trip.
Stayed 3 nights in Jul 2018
Response from Charnell on 24 Jul 2018
Dear Abi Warm greetings from the Cape Grace Hotel. Many thanks for your wonderful feedback. We are delighted to hear you had a memorable stay with us and are greatful to you for choosing to celebrate your honeymoon with the Cape Grace Family. We look forward to welcoming you back in the near future. Have a wonderful day further. Kind regards Charnell

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I have known the staff are so nice and helpful the restaurant is fabulous and the spa and gym are perfect Mostly the staff we remember 5 or 6 people who made a difference
Stayed 2 nights in Jun 2018
Response from Reservations Team on 21 Jun 2018
Dear Carl Thank you for your wonderful feedback, we are glad that you had an amazing experience. We look forward to welcoming you back home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supurb service and excellent hotel
Very nice infeed. One of the best hotels we have stayed at during our extensive years of travel.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a terrific location. Staff wa professional and helpful. Aapreciated the comfort of the room after a long safari.
Stayed 1 night in Jan 2018
Response from MK on 23 Jan 2018
Dear Sir/Madam, thank you for the below feedback. I am glad that you had a memorable stay and wish you the best for your rest of your trip. Wishing you safe Travels! Warm Regards Mazlan Kamar Reservations Consultant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous First Time Visit
We had the pleasure of staying 5 nights at the Cape Grace the 1st week of October 2017. Due to an issue with my wife’s luggage, our arrival into Cape Town got off to a disappointing start. All of that changed when we arrived at the hotel late night and were met by Noxy. She was so warm and welcoming and immediately uplifted our mood. Then she upgraded us to a top floor room with a terrace. The room was comfortable, spacious, and beautifully decorated but really what makes the hotel is the staff. The staff was genuinely some of the nicest people we have come across in our travels and were all concerned with making sure we had the best possible stay. There were a few in particular that we’d like to recognize. Noxy, as mentioned already, for the warmest welcome we’ve ever had at a hotel and her overall care for guest satisfaction. Lauren, for her friendly demeanor and genuine sympathy for our situation and the recommendations on where to find some essentials. Cemone, for her assistance throughout the trip in making arrangements and answering all of our questions. Finally, there is Progress who is one of the hotel’s chauffeurs. He made every ride a pleasure and we thoroughly enjoyed hearing about Cape Town and his family. All of the staff was warm and welcoming and each day we truly felt that we were “home.” Everyone was always willing to go above and beyond and we cannot express how professional yet friendly the hotel staff was. Also, the hotel itself feels elegan
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

kirk, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the V&A Waterfront.
Extremely attentive staff. Location is right directly at V&A Waterfront and convenient to freeways making travel to the wine region or Cape Point easy.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Cape Town hotel
This was a wonderful hotel. Started our trip in another Cape Town hotel that was pretty awful. Made a switch to the Cape Grace - best decision ever! It's a beautiful hotel. Would stay there again in a heart beat.

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific 3 days- I own 2 Starwood Hotels and Cape Grace is as good or better that St. Regis or top luxury brand.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Riley, s

Liked: Cleanliness
Disappointing for the price
More like a 3 star. Room was old, dark, no balcony, overlooking a car park. Pool small and crowded. Internet patchy. Service good. Forget about using the house car ever. R600 stolen from the room. Managers cordial but totally unhelpful for anything. Really - you can stay at the One and Only for the same price and enjoy massive modern rooms, a huge pool, beautiful views and balcolnies. The Cape Grace needs to modernise and up its game fast.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel in Perfect Location!
Excellent, gracious hotel in perfect location. Wonderful staff, lovely room, great food!

10/10 Excellent

LN M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A benchmark for excellent service
This hotel sets the benchmark for service. An amazing hotel with the best staff who were both anticipative and charming. In addition, one of the best breakfasts from a hotel that we can remember. It certainly deserves its 5 star rating.

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Grace - beautiful and graceful property.
Everything was fabulous except the concierge service. Could not get us intoNobu however we were successful. Recommended a restaurant that Bizerca Bistro which had mediocre food and a very disappointing wine list. I would not recommend this restaurant Nobus was awesome as was the Greek Fisherman.

10/10 Excellent

Helen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a beautiful Hotel with a lot of amenities. It's located at the Waterfront and very convenient to shopping and other venues. The history of the area is everywhere in the Hotel. Very comfortable.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent at every level. Staff service and attention exemplary

10/10 Excellent

Nina, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location on the waterfront
The staff were wonderful. The entire experience was absolutely wonderful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent 5 star hotel with great food and service
i loved this place, nothing was too much trouble, I was addressed by name and felt totally looked after, they have a free limo service within 10K of the hotel which you need to book in advance bur as a solo traveller this was much appreciated.