We stayed in Cape Diem for 3 nights towards the end of our holiday in South Africa.
Our stay was largely pleasant, upon our entrance we were greeted with drinks and an involved discussion of what there was to do and how to go about it. But that soon dropped off and issues we had and the way they were dealt with ruined our experience and left us feeling like we had overpaid on more than one occasion.
The television in our bedroom had no sound. We asked that this get looked at and we were left with a note that the TV was tested with the DVD player, that the sound worked and that if we wanted to watch TV we had to rewire it to the box. I had already attempted to rewire it previously. I attempted to rewire the cables to the TV box and it continued to not work. I can only speculate that it was the TV box that was broken. No attempt was made to compensate us for having broken equipment in the room.
Similarly, on our penultimate day we had provided the laundry to be done, in an obvious rush, under the advice that if we wanted the laundry done same day we needed to provide it in the morning. The laundry was not provided the same day and the explanation was given that we did not specify that it needed to be. This resulted in us being late out the next morning, on our final day, and we were not able to do everything we wanted to. As with the TV issue, an excuse was made and an apology was given, but there was no real effort made to make the situation right.