Executive Room | Living room | 32-inch flat-screen TV with satellite channels, TV
Check availability

Reviews of Mandela Rhodes Place Hotel

4 out of 5
Mandela Rhodes Place Hotel
Corner of Burg & Wale Street, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 564 reviews" "
Rating 8 - Good. 198 out of 564 reviews" "
Rating 6 - Okay. 36 out of 564 reviews" "
Rating 4 - Poor. 11 out of 564 reviews" "
Rating 2 - Terrible. 16 out of 564 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 20 nights in Jan 2020
Response from reservations on 21 Feb 2020
thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019
Response from Management on 19 Dec 2019
Thank you Anonymous for the perfect feedback.

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location walking distance to everything
Great location we could walk to long street that had all the bars and restaurants. Also the rooftop bars were close and walking distance as well. There are a lot of homeless people around. But I found that’s in every downtown area and was in the same in Johannesburg. They do not bother you and at no time did we feel unsafe. We had a full kitchen with dishes. The only negative was that our washer and dryer was not working properly so we were unable to wash our clothes. We stayed for 7 nights Parking was easy and 75 rand a day WiFi was great always accessible Restaurant in the building was reasonably priced and food was ok. I cannot say enough about the location of this hotel close to everything 10 mins drive to table mountain 10 mins drive to VA waterfront.
Stayed 7 nights in Nov 2019
Response from Reservations on 26 Nov 2019
Good day Thank you for the great feedback. We are looking forward to your next visit. Kind regards Reservations

8/10 Good

JW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay...but,
Friendly and attentive staff, well maintained property, unfortunately lots of vagrants in the area, does not feel safe to walk to a restaurant for dinner even though there are lots of options less than a couple hundred meters away. Time for Business, the City and Government to work at solving the issue.
Stayed 1 night in Nov 2019
Response from Management on 17 Nov 2019
Dear JW Thank you for taking the time to provide us with your feedback. There are two excellent restaurants in Mandela Rhodes Place building with 24 hour security. We are working close in conjunction with the CCID in the CBD to better the streets of Cape Town. This is an ongoing project.

6/10 Okay

jean claude

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Management on 17 Nov 2019
Dear Jean Claude Thank you for taking the time to provide us with your rating. If there is anything that you would like us to address directly, please do not hesitate to contact us directly.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff on the front desk always ready to help, excellent customer service and very friendly.
Stayed 4 nights in Oct 2019
Response from Management on 5 Nov 2019
Dear Guest Thank you for taking the time to provide us with you positive feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 bed apartment. Very spacious. Facilities are clean and sufficient. Staff are helpful and friendly.
Stayed 4 nights in Oct 2019
Response from Management on 28 Oct 2019
Thank you for taking the time to provide us with your positive feedback.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem on the City Bowl!
Loved the spacious rooms for a family trip. It is also excellent in terms of location. Breakfast and dinner spots downstairs and a healthy supermarket with everything under the sun opposite the front doors. Parking is available but would have been great if the room key worked to open the boom instead of needing the guards to open and close the gate. It is relatively safe but did feel hesitant to walk around late at night in this location. Lots of tourist attractions nearby!
Stayed 5 nights in Oct 2019
Response from Management on 28 Oct 2019
Dear Joanna Thank you for taking the time to provide us with your positive feedback. We are working on the integration for hotel / building cards as this is two separate systems and therefore we only want the best secure solution for our guests. We look forward in welcoming you back soon.

10/10 Excellent

Mirjam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Management on 21 Oct 2019
Dear Mirjam Thank you for scoring us an excellent 10 out of 10.

6/10 Okay

Pirjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but did not like the area
Had a great stay in Cape Town and the hotel had a really good quality. Excellent rooms. But the area did not work for me.
Stayed 5 nights in Oct 2019
Response from Management on 18 Oct 2019
Dear Pirjo Thank you for taking the time to provide us with your feedback. Together with the CCID and other Hotels we are looking at improving the areas around the hotel.

8/10 Good

Moly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
My family had a amazing time .
Stayed 3 nights in Sep 2019
Response from Management on 25 Sept 2019
Thank you Moly for taking the time to provide us with your feedback.

8/10 Good

GohKH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio room. Overall, a great stay. Clean and friendly staff. The only complaint would be the bathroom which always floods the whole bathroom floor after every shower.
Stayed 5 nights in Aug 2019
Response from Management on 3 Sept 2019
Dear GohKH Thank you for taking the time to provide us with your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Management on 26 Aug 2019
Thank you for taking the time to provide us with your feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we had a great stay at Mandela Rhodes. The rooms are spacious and come equipped with everything we needed. Service was great, and the room was always clean. We did, however, find the bed to be very, very uncomfortable and very small. For reference, I’m 5’7 and my feet were hanging off the bed the whole time. Also, we had several issues with the shower and sink leaking. These problems were fixed quickly, but it was uncomfortable spending 6 nights in a wet bathroom.
Stayed 6 nights in Jul 2019
Response from Reservations on 29 Jul 2019
Dear Paul Thank you for taking the time to provide us with your feedback and thank you or giving us the opportunity to rectify the uncomfortable situation for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Management on 26 Jul 2019
Dear Guest Thank you for providing us with your feedback

10/10 Excellent

RD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Cape Town
Upon arriving at Mandela Rhodes Place, we notice that the lobby looked more like an office building lobby than a hotel and were a bit worried about our choice. Those worries were quickly put to rest upon entering our room. The room was more of an apartment than a hotel room, which was perfect for the three of us. Some wanted to stretch out and relax while others needed to work. There were two large bedrooms with comfortable beds along with two and a half baths. Each bedroom had a tv and there was a large tv in the living room. The bathrooms were plenty large with good water pressure in the showers. There was a well-appointed kitchen ~ even a washer. There was a kitchen bar and a conference table dining/work table. The living room was large and had a wonderful view of the mountain. There was even a nice balcony with a table and chairs, though the weather was a bit cold for that. The hotel is located within a very short walk to many attractions and restaurants. And the City Sightseeing hop-on hop-off bus is just minutes away. It is not the very comfortable room or excellent location that put Mandela Rhodes so high on our list - it was the staff. They knew we were on a celebratory trip and provided us with delightful welcoming treats. Anything we asked for or needed, they were right there ~ going above and beyond. We could not be more thankful for the kindness, consideration, and thoughtfulness of all of the staff. For us this is the only place to stay in Cape Town
Stayed 4 nights in Jul 2019
Response from Management on 26 Jul 2019
Dear RD Thank you for taking the time to provide us with your positive feedback. We look forward in welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Reservations on 10 Jul 2019
Thank you for taking the time to provide us with your positive feedback.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An upgrade to repeat
Thanks to hotels.com, the room was upgraded to a two bedroom apartment with a fully equipped kitchen. Room for four people. The hotel's location is central with numerous restaurants and supermarkets in easy walking distance.
Stayed 4 nights in Jun 2019
Response from Liné on 22 Jun 2019
Dear Stuart Thank you for taking the time to provide us with such positive feedback. We look forward in welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. central, proximity to restaurants, grocery store, quiet, meters away from Parliament, the Company Gardens, St George’s cathedral, Iziko museum and more. Staff were superb, including the housekeeping staff.
Stayed 3 nights in May 2019
Response from Deputy General Manager on 3 Jun 2019
Dear Anonymous Thank you for taking the time to provide us with your positive feedback. We look forward in welcoming you back to Mandela Rhodes Place soon.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Reervations on 14 Jun 2019
Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Liné de Wit on 20 May 2019
Dear Marsha Thank you for raking the time to provide us with your positive feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, spacious apartment and delicious restaurants in the lobby of the hotel. We loved Doppio Zero for breakfast.
Stayed 3 nights in Apr 2019
Response from Reservations on 25 Apr 2019
Dear Anonymous Thank you for taking the time to provide us with your feedback. We look forward in welcoming you back soon.

8/10 Good

Olivia, Long Island, NY

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the heart of Cape Town, near to the judicial buildings. Walking distance to the outdoor markets for curios and restaurants and coffee shops. The only thing that I did not like was the hallway layout leading to the guest apartments. If the architects of this building were trying to replicate a prison then they nailed it! The apartments have windows that look out to the hallway and then the hallway looks out to the exterior. Then the hallway on higher floors are on a balcony where you can look down to the lower floors, like you would in a prison. This did not feel inviting at all. But once you enter into the apartment, the layout and decor is very warm and cozy. And the bedroom was very comfortable. Our particular unit had an amazing view of table mountain.
Stayed 3 nights in Mar 2019
Response from Reservations on 26 Mar 2019
Dear Olivia Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Reservations Team on 20 Mar 2019
Thank you for taking the time to rate Mandela Rhodes Place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious, quality apartment in great location.. really helpful reception.. even when we arrived at midnight.. will book for next time.
Stayed 3 nights in Mar 2019
Response from Reservations Team on 18 Mar 2019
Thank you for taking the time to provide us with your positive feedback.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Reservations on 2 Apr 2019
Thank you for taking the time to rate Mandela Rhodes Place.

8/10 Good

Leroy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Reservations Team on 18 Mar 2019
Dear Leroy Thank you for taking the time to provide us with your feedback.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Reservations on 21 Mar 2019
Thank you for taking the time to rate our property.

2/10 Terrible

Yousuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Reservations on 25 Feb 2019
Thank you for taking the time to provide us with your feedback.

2/10 Terrible

David

Disliked: Property conditions & facilities
Cape Town problems.
The immediate area was ok but would have appreciated knowing which roads were safe and which were not. I had my phone stolen by a pick pocket in Long street which is just around te corner and quite notorious for this, which we later found out is general knowledge locally. Then on the third day money was taken from our room. We counted some money out for the evening meal and went to the pool for 40 minutes. When we returned the money was gone. After a lengthy investigation by management and police which revealed the cleaner and maintainance man had both been in the room during that time we were told we should have put all valuables in the safe as the many notices around the hotel indicates. So no money returned ! If going to Cape Town I would advise being at the waterfront or at one of the beach areas. But be on your guard anyway.
Stayed 7 nights in Dec 2018
Response from Reservations on 11 Jan 2019
Dear Mr David Thank you for taking the time to provide us with your feedback. This has been dealt with directly.

10/10 Excellent

Anees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service
Amazing staff and amenities. Truly world class service and experience! Highly recommended for couples or families!
Stayed 3 nights in Nov 2018
Response from Reservations on 19 Nov 2018
Thank you for taking the time to provide us with your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked that it was a suite and liked the use of their cell phone; liked the location.
Stayed 2 nights in Nov 2018
Response from Reservations on 19 Nov 2018
Thank you for taking the time to provide us with your feedback

8/10 Good

D, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff, centrally located, the restaurants good and reasonably priced.
Stayed 1 night in Oct 2018
Response from Reservations on 23 Oct 2018
Dear D Thank you for taking the time to provide us with your positive feedback.

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2018
Response from Reservations on 1 Oct 2018
Dear Ricky Thank you for taking the time provide us with your feedback. We look forward in welcoming you to Mandela Rhodes Place soon.

4/10 Poor

Nicholas, London, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing like the pictures m
Shower that leaked on the floor. Bathroom furniture that was falling apart. Noisy air heating unit. Dirty, scuffed and tired throughout. My “suite” was right next to a car park. Nothing like the lovely pictures... pity as it’s in a good location.
Stayed 4 nights in Sep 2018
Response from Reservations on 20 Sept 2018
Dear Nicholas Thank you for taking the time to provide us with your feedback. We are busy with a soft refurbishment and take your comment into consideration.

10/10 Excellent

Hennie

Go stay there
Good value for money excellent
Stayed 3 nights in Sep 2018
Response from Reservations on 19 Sept 2018
Dear Hennie Thank you for your positive feedback. We look forward in welcoming you back soon.

8/10 Good

Marg, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay. Room had a lot of amenities; washer, dryer, fridge, microwave and oven. Only flaw was the streets right outside were a bit nosy.
Stayed 2 nights in Sep 2018
Response from Reservations on 12 Sept 2018
Dear Marg Thank you for taking the time to provide us with your feedback. We look forward in welcoming you back to Mandela Rhodes Place in the near future. Reservations

10/10 Excellent

Stephen, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, excellent facilities in room, good position
Stayed 2 nights in Aug 2018
Response from Liné on 28 Aug 2018
Dear Stephen Thank you for taking the time to provide us with such positive feedback. We look forward in welcoming you back to Mandela Rhodes Place soon.

10/10 Excellent

Madie William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i enjoyed my stay and will definitely come back
Place is close to amenities, safe, clean
Stayed 1 night in Jul 2018
Response from Philly on 12 Aug 2018
Thank you for visiting Mandela Rhodes Place Suite Hotel recently and sharing your experience with us. My team and I are delighted to note you enjoyed your stay with us. It makes me extremely proud when we have lived up to the ethos of “Ubuntu” and with this, have created an exceptional experience for our guests. This in turn will hopefully ensure that Mandela Rhodes Place becomes your “home” when next in Cape Town. We look forward to welcoming you back in the hopefully not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel with friendly staff
Easy access to all areas of Cape Town. Staff were incredibly helpful and friendly. Tour office in the hotel reasonably priced and staff there also really helpful.
Stayed 7 nights in Aug 2018
Response from Philly on 12 Aug 2018
Thank you for visiting Mandela Rhodes Place Suite Hotel recently and sharing your experience with us. My team and I are delighted to note you enjoyed your stay with us. It makes me extremely proud when we have lived up to the ethos of “Ubuntu” and with this, have created an exceptional experience for our guests. This in turn will hopefully ensure that Mandela Rhodes Place becomes your “home” when next in Cape Town. We look forward to welcoming you back in the hopefully not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. In the middle of everything (coffee shops, restaurants, food market)
Stayed 4 nights in Aug 2018
Response from Philly on 12 Aug 2018
Thank you for visiting Mandela Rhodes Place Suite Hotel recently and sharing your experience with us. My team and I are delighted to note you enjoyed your stay with us.This in turn will hopefully ensure that Mandela Rhodes Place becomes your “home” when next in Cape Town. We look forward to welcoming you back in the hopefully not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Reservations on 18 Jun 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Terence Duckitt - GM on 18 May 2018
Thank you for your response. Hope to welcome you back soon.

4/10 Poor

Chelsea, Philadelphia

Liked: Room comfort
Disliked: Staff & service
Wouldn't recommend
We checked in to this hotel for the last night of our vacation. As an expedia VIP, I was told there would be a free bottle of wine for us at check in, however it wasn't in the room and we had to call down to reception 3 times before someone finally brought it up 45 minutes later. There was also no WiFi in the room, which I think is completely unacceptable and it's false advertising that the hotel states there is WiFi in the rooms when apparently it has been "under repair" for many weeks. We also had a late flight the next day and so we asked for late check out when we checked in. The receptionist said that we should come back in the morning to speak with the manager but he was sure they would be able to accommodate us. When we spoke to the manager in the morning, she said that we could check out 1 hour late, otherwise it would cost 200 Rand/hour, even though the hotel wasn't even close to being full. We accepted the additional hour, however when we returned to our room at 11:20 our key no longer worked so we had to spend 15 minutes going back down to the lobby and having the key reset. We were also interrupted twice by housekeeping asking what time we would be leaving. Overall not a good experience for the price and I would not stay here again.
Stayed 1 night in Apr 2018
Response from Reservations on 1 Jun 2018
Dear Chelsea Thank you for your feedback.

8/10 Good

Rob, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient location right in town
Fantastic staff and great location. Spacious apartment
Stayed 8 nights in Apr 2018
Response from Liné on 19 Apr 2018
Dear Rob Thank you for taking the time to provide us with your positive feedback. We are delighted to hear that you enjoyed your stay with us and we look forward in welcoming you back soon. Kind Regards Reservations

6/10 Okay

Verified traveller

Liked: Room comfort
Didn’t like the fact that I had to pay R75.00 per night for parking. WiFi service was down. The carpets were not vacuumed/cleaned on a daily basis if at all. Some of the cooking utensils were not properly cleaned and in the kitchen cupboards Furniture needs upgrading or replacement - the wear and tear is visible
Response from Terence Duckitt on 14 Apr 2018
Thank you for sharing your experience with us. We are terribly sorry we let you down in not vacuuming the carpets daily, this is certainly unacceptable and our team have taken note of this, we humbly apologise for this oversight. The parking fee is standard within the City centre and charged by most Hotels in our area, that said we will certainly take note of your dislike of this and perhaps in the future we may just include the fee within our rates. We do hope to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Booked a studio apt but got upgraded on arrival to 2 bed apt on 6th floor. Some outside noise at night so we moved to the second bedroom which faced the internal courtyard. Very large living/dining/kitchen area. Lovely staff. Very clean. Great food court/market across the road. Got followed by a few beggars at night. Some lovely restaurants close by but we didn’t stray far at night as we didn’t feel entirely comfortable in the area but it was great in the daytime. We got taxis to the V&A waterfront which cost about 80 rand. Hotel is in great location for daytime activities and near stop 5 of CitySighyseeing tour Bus office in Long Street.
Stayed 5 nights in Mar 2018
Response from Terence Duckitt on 12 Apr 2018
Thank you for sharing your experience with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in fantastic location
Loved this place. It’s in a price range higher than my usual, but wow was it worth it. The only downside is the WiFi is only available in the lobby. The upside of that: sometimes we want to untether a bit anyway?
Stayed 3 nights in Mar 2018
Response from Terence Duckitt on 12 Apr 2018
Wow. Thank you for your sharing you amazing review with us. We certainly look forward to welcoming you back soon.

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Terence Duckitt on 15 Apr 2018
We would love to hear what your experience was like?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed!
The hotel is in the heart of the city and was all I needed and more. Enjoy!
Stayed 1 night in Feb 2018
Response from Terence Duckitt on 12 Apr 2018
Thank you. Hope to see you soon!