Seasonal outdoor pool

Reviews of Crystal Beach Motor Inn

2.5 out of 5
Crystal Beach Motor Inn
400 East Aster Road, Wildwood Crest, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 83 reviews" "
Rating 8 - Good. 26 out of 83 reviews" "
Rating 6 - Okay. 3 out of 83 reviews" "
Rating 4 - Poor. 4 out of 83 reviews" "
Rating 2 - Terrible. 6 out of 83 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I was issued, by Hotel.com, a reference number that entailed a full refund to myself from this merchant and I have not yet received my credit. It’s been a while and the lady said to Hotels.com the charge is being reversed and it has not.
Stayed 2 nights in Sep 2023
Response from Julie on 17 Nov 2023
You actually did not stay at our property. Instead, you opted to walk in front of customers waiting in line to demand a spot for your sports car. Then after the front desk person asked you nicely to please wait your turn. You instead chose to create a scene and used foul language and attempted to assault the front desk clerk. We asked you to leave the property quietly. You made the reservation the same day as your arrival and were fully aware of the same day reservation refund policy. You also did the same to neighboring hotels for which we are well aware of. No refund was due in your situation and we also refrained from calling law enforcement.

4/10 Poor

Karyn, Halifax

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Julie on 17 Nov 2023
We are sorry to see the poor rating. We offered you an upgrade for a very small fee at check in. Upon follow up, you told us you were happy with your accommodations right after check in. The rooms are fully tiled for which you specified was important to you for you 1 night stay you booked. Thank you for taking the time to rate our property.

4/10 Poor

Shailen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from julie on 17 Nov 2023
Thank you for taking the time to rate our property. You rating is very important to us. I do recall you booked an ocean view room for your family of 4 persons. Then after you asked for a larger room and the front desk person upgraded you to a 2 room suite with no extra charge. We are sorry to see your low rating was based upon what you originally booked and assumed was enough space for your family. You were then relocated to the larger room within a few minutes. You seemed thrilled with the 2 room suite upgrade and everyone was happy then after. We apologize for any inconvenience and hope you enjoyed the upgrade that was offered to you in a timely manner and at no extra charge.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Sue was very understanding and accommodating to our needs. Very clean and neat facility . Within walking distance to the beach. You don’t need a beachfront motel because you can see it from the building. Very accessible. We will be back .
Stayed 2 nights in Jul 2023
Response from SS on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

2/10 Terrible

Dedin

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from SS on 29 Jul 2023
Hello! I think you have us confused with that other hotel you left and then came to our place! You told us your story and you were very happy here! Remember?

10/10 Excellent

SURESH, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to beach..
Stayed 2 nights in Jun 2023
Response from ss on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Will be staying again loved it .
Stayed 1 night in Jun 2023

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place when you open the door you can smell that it has been cleaned. Old building but very well taken care of, Walk to the beach, we like the beach very clean place.
Stayed 2 nights in Jun 2023
Response from SS on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

8/10 Good

Vanyell

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that my room looked newly renovated. The bathroom was small but clean. I enjoyed being walking distance from the boardwalk. Dislikes, the bed was too firm for my liking, not soft at all, and the checkout is at 10am. Too early. In all, this was a nice clean place to stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Cleanliness Hotel
The customer service was great from Sue the Boss. This was our second year going here. The room was well maintained and looked brand new and cleaned daily. I liked that the pool is salt water not chlorine.
Stayed 3 nights in May 2023
Response from ss on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable experience. Niice staff
Stayed 1 night in Sep 2022
Response from ss on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and so close to the beach.
Stayed 3 nights in Aug 2022

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Clean. Updated bathroom, lovely pool, walk to boardwalk and beach, outdoor seating, kitchen with tableware and flatware- Keurig— bring a french press, microwave, stove. Consider bring a clothes drying rack. One washer and dryer on premise. To keep the unit cool requires the bedroom door to be kept open. Two pull out single beds serve as couches— short in length. Air conditioner located in bedroom with king sized bed. Small kitchen opens into lving room and dining area. This is a small motel between larger motels— efficient and less pricey. Good value. Elevator. Nice part of Wildwood Crest.
Stayed 2 nights in Aug 2022
Response from ss on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will come again !
Stayed 3 nights in Jun 2022
Response from ss on 17 Nov 2023
Thank you so much for taking the time to review our property! We really appreciate it and hope to see you back soon in the future. It was our pleasure to have you as our guest in 2023!

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! Close walk to the beach and boardwalk. Sue was wonderful! Clean rooms and a nice pool.
Stayed 3 nights in Jun 2022
Response from BCvet on 17 Jun 2022
Thank you so much for your review! We loved having you as our guest. So happy you loved the experience at the Crystal Beach. Hope to see you back soon! Have a wonderful summer!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful visit
Cozy little hotel. Short walk to the beach and up to the Boardwalk. Clean and quiet. The owner/manager, Sue was friendly and helpful. Wonderful two night stay.
Stayed 2 nights in Jun 2022
Response from BCvet on 17 Jun 2022
Thank you so very much for taking your time to review the Crystal Beach. We are very happy you enjoyed your stay and your compliments to our manger/employee Sue. She takes great pride and really goes out above and beyond. We will be sure to commend her performance. Thank you for being an awesome guest. We look forward to your next stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend stay!
Nice clean room. Could use end tables next to beds. Very friendly staff!
Stayed 2 nights in Sep 2021

10/10 Excellent

Elisabetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labour day weekend
We had a great time staying at the hotel The rooms were very nice and comfortable for our family , daily cleaning service was a plus and the location was very convenient Being a smaller hotel and fully booked parking was a challenge
Stayed 3 nights in Sep 2021

2/10 Terrible

Leila Dargham

Stayed 1 night in Jul 2021

2/10 Terrible

Kelly

Stayed 2 nights in Aug 2021

10/10 Excellent

Diana

Stayed 2 nights in Jul 2021

8/10 Good

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Khalil

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake in booking a smaller room ( studio) online for my family of 4, thinking I had booked a larger room. We had to wait a few days of our trip, but we were eventually upgraded to a 2 room efficiency. Being a smaller motel, there are always guests interacting near the pool. The rooms are very clean. The staff is very nice. We will be coming back next year!
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and quiet. Staff very helpful and pleasant.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Linda Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here again!!!
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, friendly staff, great location. Only complaint (and consider it a minor one) was spotty WiFi.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the location was great
Stayed 3 nights in Jun 2021

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Great experience
Stayed 1 night in Jun 2021
Response from Sue on 20 Jun 2021
Thank you for your review! It was a pleasure to have you as guests. Enjoy the rest of the summer! We are looking forward to your next stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. Everything and everyone at this property was outstanding. The property was close to all attractions and great restaurants.
Stayed 4 nights in May 2021
Response from Sue on 20 Jun 2021
Thank you! We are so happy hear. It was a pleasure having you as guests. Hope to see you again real soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, nice staff. Clean 👌 //////////////////////////////////////////
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Nutoshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Wildwood Summer Trip
My stay at Crystal Beach was excellent. My room was comfy, clean, and everything was in good condition. Also the area was great not far from boardwalk.
Stayed 3 nights in Aug 2020

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room was clean but small, pool fine and staff polite and friendly. Good location
Stayed 3 nights in Jul 2020

10/10 Excellent

Dom, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a place to stay in Wildwood Crest, you can stop the search. This is the place. From the quality rooms to the top-notch service to the family-friendly atmosphere, it checks all the boxes. I cannot recommend it strongly enough. I will be back here on vacation.
Stayed 6 nights in Jul 2020

8/10 Good

Jen, Blairstown NJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean property.. the pool area is nice and well kept but small. Overall a great place and would stay again
Stayed 2 nights in Jul 2020

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Very clean and the owners are very friendly!
Stayed 2 nights in Jul 2020

10/10 Excellent

Caterinerose, Philadelphia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Wildwood for sure.
Stayed 3 nights in Jul 2020

10/10 Excellent

Hellinski

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Eiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
The bathroom was updated and very nice. Just little things wrong. My room did not have a nightstand next to the bed. The room was very hot when I arrived and the Air C unit was too high for me to reach. They came immediately to fix it. A not-nice doormat inside door. Over all the service was very good and the room was very clean.
Stayed 1 night in Aug 2019

10/10 Excellent

marybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Time!!
This was the nicest place I have ever stayed in the crest. The rooms are spotless and very comfortable. The pool was awesomely refreshing and the area is perfect. It is family owned and operated and we felt like family. I have already made reservation for next year, I cannot wait.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying there, very clean hotel, very good location and the owner is a really sweet lady!!
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms but overpriced
Room was recently updated and in nice condition. Fairly close to beach. Bathroom was tiny but clean. I thought the price was high for not being directly on the beach. Parking was very tight and limited.
Stayed 1 night in Aug 2019

10/10 Excellent

A.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Julie - manager on 2 Aug 2019
Thank you for you taking the time to review our property! We are so happy you enjoyed everything. It was a pleasure to have you and your beautiful family as guests. Looking forward to seeing you again soon!

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from sue - manager on 3 Jul 2019
Why 1 out of 5?