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Reviews of Surfside Hotel and Suites

2.5 out of 5
Surfside Hotel and Suites
543 Commercial Street, Provincetown, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

EVGENY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jesus, Ludlow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, very clean property. Gorgeous view of the harbor. Very friendly staff. We would definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

alsu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything
Stayed 1 night in Nov 2023

10/10 Excellent

David, Boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee could be better. Some non-dairy creamer selections that aren’t packets. All-in-all, staff was lovely. Place was super clean and quiet. Will be back.
Stayed 1 night in Oct 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very helpful and pleasant staff. Hotel is a short walk to all the bars and restaurants and is directly on the beach. Room was clean and bright. Would definitely stay here again!
Stayed 1 night in Oct 2023

8/10 Good

Rosanne

Travelled with family
The view of the bay was nice
Stayed 3 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this property because it’s on the beach and I wanted to propose to my girlfriend on the beach. The manager, Dave, went ABOVE AND BEYOND, to make sure everything was perfect and I was able to pull off a dinner on the beach with a caterer. The hotel was beautiful and the staff were absolutely amazing!! I would go back there anytime!
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

10/10 Excellent

Roman

Stayed 2 nights in Oct 2023
Response from Cindy Ladd - GM on 11 Oct 2023
Thank you very much Roman,We are so happy you enjoyed our wonderful hotel. Hope to see you the next time your visiting Provincetown.Sincerely,Cindy

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Room clean and quiet. Beautiful stroll into town...nice beach, wonderful stay .
Stayed 1 night in Oct 2023
Response from Cindy Ladd - GM on 9 Oct 2023
Thank you Steve, So happy you enjoyed your stay. We look forward to your next visit.Regards,Cindy

10/10 Excellent

Stacey, Locust Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cindy Ladd - GM on 9 Oct 2023
Thank you Stacey,We are so happy you enjoyed you stay here at the Surfside Hotel and Suites. Our location is perfe.ct along with our nice amenities, private beach, heated outdoor pool, and firepit . We look forward to welcoming you backKind Regards,Cindy

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small with no table
Stayed 1 night in Sep 2023
Response from Cindy on 24 Sept 2023
Hi Lisa, Sorry your room was small, you booked one of our handicap accessible rooms which are smaller than our other rooms wich space for wheelchairs. We do have many room types to choose from. We appreciate you staying with us. Hope to see you again. Thank you,

10/10 Excellent

Dianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet with a nice pool and firepit area with tables and chairs to gather.
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 9 Oct 2023
Hi Dianne,I am thrilled to hear you enjoyed our hotel and amenities.Look forward to seeing you again.Thank you,Cindy

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Dear Robert,Thank you for the "10" glad you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Thank you for choosing to stay with us, happy your enjoyed our hotel.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place. very welcoming !!
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Hi Cynthia,Happy to hear you enjoyed your stay, hope to see you again when your visiting Provincetown.Thank you

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Great property in a convenient location. Beautiful pool area. Air conditioning was very loud, pillows small and some liquid bathroom dispensers were empty. Staff was great! Breakfast was good, but earlier would have been appreciated.
Stayed 1 night in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Thank you Janet,Happy to hear you enjoyed your stay.

8/10 Good

warren, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is a great place to stay if you want to be close to the action but not too close. It’s a little under a mile walk to the city center on the main road. There are plenty of restaurants in the area. It’s on the beach and has a nice common area with pool. The staff is great. The rooms are a bit dated but not too bad. They were definitely comfortable
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 24 Sept 2023
We appreciate you staying with us and happy to hear you enjoyed your stay.We look forward to seeing you again.Thank you,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Thank you for choosing to stay with us and happy you enjoyed your stay. Hope to see you next time your visiting Provincetown.

8/10 Good

Alison

Stayed 1 night in Sep 2023
Response from Cindy Ladd - GM on 11 Oct 2023
Thank you Alison,We appreciate you choosing to stay with and and happy you enjoyed your stay.Kind Regards,Cindy

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived a little early and they were able to get us a room within a short amount of time. Liked that the beach was right there.
Stayed 1 night in Sep 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Hi Cheryl,Thank you for staying with us and happy to hear you enjoyed your stay. It's so nice to have the beach right here along with our outdoor heated pool, fire pit and only a short distance to town.

8/10 Good

Mary Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That need upgrade outside but look fine
Stayed 3 nights in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Thank you Theresa,We continue update the hotel, appreciate the feedback.Glad you enjoyed your stay.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just frantically over priced and pics are not accurate also the staircase there is no elevator is incredibly unsafe
Stayed 3 nights in Sep 2023

4/10 Poor

BARRY, New York

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is misrepresented by the images seen on a third-party sellers. The room is nothing like what was shown when purchasing. There are shelving units that are made of plywood that are simply painted white. There is an electrical plug on the ceiling to operate a mini fridge and microwave. Instead of a closet you have 16 coat hooks on the wall. There’s also another electrical outlet that’s mounted to the side the plywood shelf that plugs into a socket to add additional plugs. And for the rate of $400 a night, the team even missed housekeeping of our room and simply delivered us towels. Overall, I would not stay here again and it’s clearly obvious that once you get to town there’s nothing available so you have to commit to what you had And I think they know that. Overall overrated overpriced and misrepresenting who they actually are as a product online to catfish people in to booking.
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 11 Oct 2023
Hi Barry,I am not sure if you know that the room you booked was a handicapped accessible room, which means we can not have any extra furniture in the room as a wheelchair needs to be able to turn around with no problems. These rooms are brand new in 2023, we appreciate your feedback.Thank you,Cindy Ladd GM

6/10 Okay

Mitchell, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There are many good things to say - especially the cleanliness of the beachy rooms and modern bathrooms...BUT it is a long walk from PTown with or without luggage! Our ocean-view balcony was the opposite of private (it's a shared aisle with chairs at each room). The staff was surprisingly uninformed (late-night snack places nearby?), cost of on-site bike rentals? (QR code?), cost of taxis & pedicabs to/from town, and important to us: they REFUSED to allow us a one-hour late checkout ("we'd have to let everyone have it if we give it to you)... so we roamed P-Town in the heat with luggage waiting for our ferry back to Boston. For that reason alone, we would not come back to Surfside.
Stayed 2 nights in Sep 2023
Response from Cindy Ladd - GM on 16 Sept 2023
Hi Michell,I appreciate the feedback and I apologize if we did not mention that we do hold the luggage for those traveling by ferry. Many people who take the ferry from Boston often leave there bags with us for the day so the town can be enjoyed town, shops and restaurants. During the busy summer months it can be difficult to offer late checkout. We do have a great hotel with a nice beach, heated pool , and fire pit. Hopfully we will see you again when your visiting Cape Cod.Thank you,

10/10 Excellent

Nicole

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A lovely place on the gallery end of Commercial St. The rooms are clean, simple, and comfortable. Slept well on the bed. It has a great pool, fire pit (great as the evenings get cool), bar, beach, continental breakfast, and all-day/evening coffee/tea service. Bayside rooms have sliding doors so you can step out on the beach. The staff are all extremely friendly, warm and helpful. And you are in PTown!
Stayed 1 night in Sep 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Thank you Nicole, So happy to hear you enjoyed our lovely hotel and our great amenities. A good night sleep is what we like to hear.Hope to see you again.Kind Regards,

10/10 Excellent

Carmen, Haverhill

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 2 nights in Aug 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Hi Carman,Thank you, happy you enjoyed a comfortable stay. look forward to your next visit.Kind Regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like hotels as opposed to the guest houses and this one was wonderful, large spacious rooms with everything one would need such as microwave, frig, closet, bathtub. Nice soft towels and sheets. very comfortable bed. I didn't like the distance to town but if you want a nice quiet hotel you need to expect that. I also didn't like the flood lights around the rooms, always seemed like it was daytime. I wish they would make those lights less bright.
Stayed 5 nights in Aug 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Thank you for the "10" Lena, mush appreciated.

8/10 Good

Marcelo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel is very nice. It is super well located. Small detail: i had to remind 3 times to get the housekeeping in the room done.
Stayed 8 nights in Aug 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Dear Marcelo,Thank you for choosing to stay with us, I apologize you had a problem with housekeeping. Hope to see you the next time your viaiting Provincetown.Sincerely,

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Cindy Ladd - GM on 24 Sept 2023
Thank you for the "%" Blake, looking forward to your next visit.

10/10 Excellent

Glenn T

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach. Perfect place to bring your Dog!
Stayed 3 nights in Aug 2023
Response from Cindy Ladd - GM on 11 Oct 2023
Thank you Tom,We look forward to your next visit.Cindy

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
All good ~ will stay there again!
Stayed 5 nights in Aug 2023

10/10 Excellent

LYNN P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came with two grandchildren ages 8 and 19. We loved the location and setting. The pool was awesome and walk to the beach was so convenient. We can’t wait to come back next year.
Stayed 1 night in Aug 2023

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Location and great newly updated rooms
Stayed 3 nights in Aug 2023

8/10 Good

Danuta

Stayed 1 night in Aug 2023

6/10 Okay

DAVID

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Cindy on 20 Aug 2023
Thank you for satying with us David. Hope to see yiu again when your visiting Cape Cod.

8/10 Good

Virginia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Curtain over the Air Conditioner had a 5x5 area of black mold at the bottom of the curtain. Awful considering it was near my head. Really ought to be an elevator. Also, if folks book with Expedia, there SHOULD NOT BE A DESTINATION FEE for New Englanders. Really, come on. Already paid the room taxes, etc. Then had to pay the destination fee of $30 per night, and $4.00 fee-ridiculous. I will NEVER book through Expedia ever again.
Stayed 2 nights in Aug 2023

6/10 Okay

Hyunsin

Stayed 2 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 2 nights in Aug 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Cindy on 16 Aug 2023
Thank you, we appreciate you staying with us. Hope to see you the next time your visiting Provincetown.

6/10 Okay

Eden

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing and it was clean. Good location to walk to town. Lovely beach and pool. My credit card was charged as they didn’t realize I had pre paid through Expedia by the time it was refunded later that day the exchange rate CAD/USD had changed and I lost an additional $100 between the transactions. Our first room had an ant infestation however staff were quick to move us rooms to a much nicer one.
Stayed 7 nights in Jul 2023
Response from Cindy on 21 Aug 2023
Thank you for staying with us, and happy to hear you enjoyed your stay.

4/10 Poor

Deborah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing.
We were disappointed in this hotel for several reasons. It was older and not in the best repair. The door keys were metal with a big piece of plastic with the room # displayed. They also didn't work well in the locks, so we had to ask for help a few times. Eventually they had to be replaced. (assuming the salt air affects the metal) The bed had a sheet that was clearly made for a smaller bed and didn't even reach the corners. Then the A/C kept tripping the breaker repeatedly at night, causing the A/C to turn off. All made for a very poor night's sleep.
Stayed 1 night in Aug 2023
Response from Cindy on 16 Aug 2023
Hi Deborah,I know it can be disappointing to run into problems while on vacation. I appoligize for not meeting your expectaions.We apreciate you staying with us.Thank you,

6/10 Okay

Doreen, Revere

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was adequate. But not worth $500.00 per night
Stayed 2 nights in Aug 2023
Response from Cindy on 21 Aug 2023
Thank you for staying here at the Surfside Hotel.

8/10 Good

JULIA, St Petersburg

Travelled with family, Travelled with pets
Liked: Amenities
Great location and very pet friendly
Stayed 1 night in Aug 2023

8/10 Good

Audry

Stayed 7 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cindy on 21 Aug 2023
Glad you enjoyed our great hotel here in Provincetown, look forward to seeing you again.Thank you,

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come! Can’t wait till our next trip back in a few months. Especially love Dave! He helped us with arranging pedicabs and car service. He is the best!!
Stayed 3 nights in Jul 2023
Response from Cindy on 21 Aug 2023
Hi Christina,So happy to hear you stay with us every time you visit Provincetown. Dave is very helpful, and glad he was able to help you during your stay.Look forward to your next visit.Thank you,

6/10 Okay

Elizabeth

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property but going during this time means to dollar. I don’t think the 650 per night was worth it but it was a nice stay.
Stayed 2 nights in Jul 2023