Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
59% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Weekend in the Cape

Posted 13-Sep-2016
Nice hotel the beach was nearby beds were not comfortable no AC I'm glad the nights were cool and the ocean breeze helped keep the room cool but we had to leave the door open not comfortable with that the staff was very nice check in was quick we got there around 3 and the rooms were ready overall stay was good
1out of 5
by A verified traveller

Dingy

Posted 30-Aug-2016
Pros: breakfast
Cons: Rude Staff attitudes.
dingy rooms and rude staff.We paid $$$ for pretty dingy rooms, and were rushed out the next morning. We didn't use facilities or anything at alll
2out of 5
by A verified traveller

NOT AS REPRESENTED!

Posted 24-Aug-2016
Pros: WAS CLOSE TO TOWN, CLOSE TO OCEAN, WAS CLEAN
Cons: ASSIGN PARKING , GET A/C, DONT LABEL YOURSELF A RESORT MOST PLACES ON CAPE HAVE A POOL AND TYPICAL 1 OZ BOTTLES OF GENERIC SOAP
Location: SHOP EAT
NO PARKING BY ROOM , BAD ELECTRIC OUTLETS, NO A/C WHAT!!!, YUP NO A/C, WE HAD CRACKED URINE SOAKED TILES IN BATH, NOT SAFE SLIDING DOORS DON'T LOCK WELL, STAFF WAS GREAT UPON CHECK IN BUT THEN TURNED INTO TYPICAL WE DONT CARE YOU ALREADY SIGNED IN TUFF. ROOMS WERE CLEAN WORTH 100 125 FOR THE AREA AND TYPE OF QUALITY, NOT 220+ DEFINITELY NOT A RESORT FOR GUESTS ONLY THE MEMBERS GET THE GOODS, THE AMENITIES ARE TYPICAL OF MOTELS NOT RESORTS!! OUTSIDE POOL WAS OK , DID NOT GO TO THE INSIDE ONE. WAS CLOSE TO OCEAN AND PTOWN.AND VERY NOISY YOU CAN HEAR EVERYHTING AROUD CAUSE YOU DONT HAVE A/C OR A WALL FAN UNIT AS MOST HOTELS DO, THEY HELP BLOCK OUT NOISE ALL AROUND
3out of 5
by A verified traveller

Friendly, welcoming staff, close to beach.

Posted 17-Aug-2016
Nice hotel, no air conditioning, but fan provided. Very friendly staff, helped us with all our needs.
1out of 5
by A verified traveller from boston, MA

This hotel is NOT beachfront!!!

Posted 11-Aug-2016
Dont be fooled! The pictures you see on the website makes you think it's a beachfront hotel, and it's not! We were very disappointed when we arrived and were told the main bulding,or as they call it, the "members building" only is beachfront. By the way, the short strip of sand they call beach is nasty, seaweed everywhere. We had to drive about 2 miles to get to clover, which is a nice beach that you can enjoy with your kids. We stayed for 2 nights, housekeeping never bother to show up, even though we left the sign on the door before we left to the beach. Sad experience...
2out of 5
by A verified traveller from Rhode Island

Unwanted Leftovers

Posted 30-Jul-2016
It's not the worst hotel in the world but I don't think I would stay here again. I booked through expedia which didn't tell us that our room on the third floor didn't have ac. I'm not sure which hotel nowadays doesn't have air conditioners in the rooms especially in the middle of the summer. The 1 fan in the room just wasn't enough to cool us down so we were basically sleeping in our sweat all night. When we got to our room we wanted to rest a little before going back out for the day. Upon laying down we noticed food on the floor that maintenance never cleaned. When we called about the food left on the floor and that the room was too hot because we didn't know about the ac, the only thing they offered was the room next to us which didn't have ac either. They also told us there is no maintenance after check in time so no one would come up to clean the food left on the floor. The next morning when we checked out we complained and they offered breakfast coupons but we already had breakfast and told them that. For paying over $200.00 for the night it would have been nice for a partial refund considering the room was dirty and hot but the staff did not seem apologetic they just seemed like they were going through the same motions with any customer complaint. The only good thing I can say about this hotel is the water views from the room were beautiful.
4out of 5
by A verified traveller

satisfaction

Posted 30-Jul-2016
The beach is good! There are different in morning and evening. Amazing ! It's convenient to stay on the family rooms!
3out of 5
by Adda

Posted 27-Jun-2016 on Hotels
Comment from Hotel Management
29-Jun-2016 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4out of 5
by Phillip from Boston

Would definitely return

Posted 27-Jun-2016 on Hotels
I loved every minute of the hotel. Andrea who works/runs the SunRoom was so nice and welcoming. The food there was great. The front desk was always polite and helpful. It's a troop from the city but nice and quiet at night. Only issue I had was, the room was not what I ordered. Thought I got a bedroom with a separate living room area, but was not the case. But I still enjoyed the sudsy. Booking a room for my next trip back in iuly!
Comment from Hotel Management
09-Jul-2016 by Manager, Hotel Management
Thank you for taking the time to write a review and we're glad you had a good stay. For your next visit - the suites are the rooms that have a separate living area and you can choose from oceanfront, poolside or in the main building. We look forward to welcoming you back... to a suite :)) in July.
2out of 5
by A verified traveller

Posted 26-Jun-2016 on Hotels
Comment from Hotel Management
29-Jun-2016 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback. We wish we knew what you were unhappy with at the time so that we could have done something about it.