Property grounds

Reviews of Sandcastle Resort and Club

Sandcastle Resort and Club
929 Commercial Street, Provincetown, MA

Reviews

7.4

Good

Rating 10 - Excellent. 258 out of 907 reviews" "
Rating 8 - Good. 289 out of 907 reviews" "
Rating 6 - Okay. 185 out of 907 reviews" "
Rating 4 - Poor. 90 out of 907 reviews" "
Rating 2 - Terrible. 85 out of 907 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great price and good place 👍
Stayed 1 night in Mar 2024
Response from Sue on 24 Mar 2024
Thank You for staying with us. We hope you will visit again.

8/10 Good

Jude

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sandcastle Resort on 22 Mar 2024
Thank you for staying with us and we hope to see you again in the future!

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
In the middle of winter I needed to be in Provincetown to meet a store owner. Sinc eit is quite aa drive I decided t stay the night before the meeting, Luckily The Sandcastle has a great location. I was confused as to what to do when I got here but quickly figured it out. Fazzinis Italian was great and the studio is very comfortable.
Stayed 1 night in Mar 2024
Response from Sue on 7 Mar 2024
Thank you for staying with us... Please visit again.

10/10 Excellent

Leann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Came during off season. Very quiet and peaceful. Beds very comfortable.
Stayed 1 night in Mar 2024
Response from Sue on 7 Mar 2024
Thank you for staying with us... Please visit again.

6/10 Okay

Dawn

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sue on 7 Mar 2024
Thank you for staying with us... Please visit again.

6/10 Okay

matt

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice location.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Good place to stay
Great place. Nice view. Good service
Stayed 1 night in Oct 2023
Response from Sue on 11 Nov 2023
Thank You for staying with us. We hope you will visit again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Decent resort, a bit older and outdated
Checkin was easy and the woman was nice. Pool room had broken windows and was freezing cold. Exercise room wasn1 1970 treadmill and 5lb weights. Room was small but standard, Murphy bed wasnt as comfortable as it could have been
Stayed 1 night in Nov 2023
Response from Sue on 4 Nov 2023
Thank you for staying with us. We are addressing all issues. We hope you will join us again.

2/10 Terrible

Genevieve

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Sue on 11 Nov 2023
We are sorry you didn't enjoy your stay. We wish you had let us know what you didn't like.

10/10 Excellent

Virginia

Stayed 1 night in Oct 2023
Response from Sue on 31 Oct 2023
Thank you for staying with us. We hope you will visit again.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
we love staying
Stayed 1 night in Oct 2023
Response from Sue on 29 Oct 2023
Thank you for staying with us. We hope you will visit again.

8/10 Good

Christopher

Stayed 1 night in Oct 2023
Response from Sue on 28 Oct 2023
Thank you for staying with us. We hope you will visit again.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Sue on 27 Oct 2023
Thank you for staying with us. We hope you will join us again.

8/10 Good

George

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean, Very well maintained, roomy, well equipped functional kitchen. Nice Pool-indoor.
Stayed 2 nights in Oct 2023
Response from Sue on 17 Oct 2023
Thank you for staying with us. We hope you will visit again!

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
too much unnecessary noise yuck...
it was a great stay except for the cleaning guy that stomped around in the room above me for the whole morning Sunday. Its a huge hotel spread out!!!!!!
Stayed 2 nights in Oct 2023
Response from Sue on 16 Oct 2023
Thank you for staying with us. We hope you will visit again!

10/10 Excellent

Zafir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, easy walk to the beach. Murphy bed was very comfortable
Stayed 1 night in Oct 2023
Response from Sue on 16 Oct 2023
Thank you for staying with us. We hope you will visit again!

4/10 Poor

Tim

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The room was clean but the property was older and a little run down. The staff was nice . The beds were very uncomfortable the mattress on the bed was old and about 5 inches thick . The tv’s in the room would come on but no way to turn the channels without remotes and there wasn’t a remote in the room for either Tv. There was no AC in the room at all just 2 fans hanging on the wall. The beds were so uncomfortable I couldn’t sleep on them another night so checked out early and was charged for the whole stay.
Stayed 3 nights in Oct 2023
Response from Sue on 11 Oct 2023
We are sorry you found the bed uncomfortable, we wish you would have let us know while you were here. The unit you chose did not have a/c and we have fans on the wall to keep it cool. We hope you will visit us again and book a unit with a/c.

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Sue on 11 Oct 2023
Thank you for staying with us. We hope you will visit again!

6/10 Okay

Elijah

Travelled with partner
Liked: Cleanliness
Was a nice room. Had an odor to it, but was clean. Found out that the room did not have air conditioning luckily was not needed due to cool temperatures outside.
Stayed 2 nights in Oct 2023
Response from Sue on 9 Oct 2023
Thank you for staying with us. A/c is available in the main building if that ia important to you.

10/10 Excellent

Kris

Stayed 2 nights in Oct 2023
Response from Sue on 28 Oct 2023
Thank you for staying with us. We hope you will visit again.

8/10 Good

Roberta

On the bay
Stayed 4 nights in Sep 2023
Response from Sue on 9 Oct 2023
Thank You for staying with us. We hope you will return.

10/10 Excellent

Russ

Stayed 3 nights in Oct 2023
Response from Sue on 27 Oct 2023
Thank you for staying with us. We hope you will join us again.

4/10 Poor

Reuben

Liked: Cleanliness
It was ok but the key they first gave me for my room didn’t work and I also would expect a key card rather than an actual metal key. The sheet of many many rules on which I had to initial next to each one at check-in was rather excessive and made the hotel feel low-class and uncomfortable and not that welcoming, like I was dealing with the police and not a hospitality staff. Also the people knocking on the door like every half hour in the morning for like 2 hours leading up to checkout time was very annoying as I was extremely exhausted. Also the fact that checkout time at this hotel is at 10am, which is a full hour before most other hotels have it, was way too early for me. The TV remote control being in a plastic bag was weird. The TV was too small and not at an ideal angle for watching while lying in bed. The upper lightbulb on the lamp next to the dresser didn’t work. The requirement that I put that yellow paper slip on my car’s dashboard and also write down my license plate number was something that most other hotels never do, they usually just require that you write the year make and model of your car. This was inconvenient to have to deal with when checking in while carrying tons of bags and items.
Stayed 1 night in Oct 2023
Response from Sue on 2 Oct 2023
We are sorry you didnt enjoy your stay. We have procedures and policies in place to ensure that your car isnt towed and also that the room is ready when you arrive, in order to do that we need check out at 10am and check in at 4pm. The remote is clean in the bag and kept that way due to covid.

10/10 Excellent

MARJORIE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10 stars WILL STAY THERE AGAIN!!!
Stayed 2 nights in Sep 2023
Response from Sue on 2 Oct 2023
Thank you for staying with us, we hope you will visit again.

10/10 Excellent

Norma

Liked: Cleanliness, amenities, property conditions & facilities
The only issue I had was that when I opened the patio door I could smell stale cigarette smoke
Stayed 2 nights in Sep 2023
Response from Sue on 2 Oct 2023
Thank you for staying with us, we hope you will visit again. We do not allow smoking.

6/10 Okay

Jhonatan

Liked: Cleanliness, room comfort
Good price
You get what you pay for - very basic, and adequate for one/two nights. Location is ok. Get ready to hear everything that happens in the rooms next to you - it's like the walls and ceiling are made of paper.
Stayed 1 night in Sep 2023
Response from Sue on 25 Sept 2023
Thank you for staying with us! We hope you will visit again!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good price, easy check in and out
Stayed 2 nights in Sep 2023
Response from Sue on 25 Sept 2023
Thank you for staying with us! We hope you will visit again!

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Sep 2023
Response from Sue on 25 Sept 2023
Thank you for staying with us! We hope you will visit again!

10/10 Excellent

arthur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
was very clean, quiet and amazing location
Stayed 3 nights in Sep 2023
Response from Sue on 19 Sept 2023
Thank you for staying with us. We hope you will visit again.

4/10 Poor

Verified traveller

OK Stay
Sandcastle Resort could be more honest about its proximity to the downtown area of P'town, MA
Stayed 6 nights in Sep 2023
Response from Sue on 16 Sept 2023
We are sorry you didnt like the location of the Resort. It is 2.5 miles from the center of town, and we do not hide that fact.

10/10 Excellent

Thacher

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sue on 17 Sept 2023
Thank you for staying with us. We hope you will visit again.

8/10 Good

Mark

Liked: Cleanliness, room comfort
Once is enough
Smaller than an efficiency apartment. The Murphy bed takes up about half of the space when down. The lobby needs some TLC
Stayed 1 night in Sep 2023
Response from Sue on 12 Sept 2023
Thank you for staying with us. We hope you will visit again.

4/10 Poor

Danielle

Travelled with partner
Disliked: Cleanliness
This hotel was way overpriced for the quality. It looks nice online and then when you arrive it does not seem as nice. Only the main building has AC and it’s incredibly hot, humid, and sticky in the rooms. You feel like your feet stick to the floor and the bed that pulls out is not accessible by any outlets so my husband had to sleep upside down to access a plug for his CPAP. Did not exceed or even meet expectations.
Stayed 1 night in Sep 2023
Response from Sue on 12 Sept 2023
We are sorry you were unhappy with your accommodations, however you chose a room without a/c. We hope you will give us another try.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from Sue on 5 Sept 2023
Thank you for staying with us. We hope you will visit again.

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Sue on 6 Sept 2023
Thank you for staying with us. We hope you will visit again!

4/10 Poor

Amanda

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Beach was completely un maintained and not as it appeared in the pictures. Our sheets had stains. Our mattress was stained. We pulled the couch bed out to find a toy car which means it wasn’t opened and cleaned in between guests. I was shooed away from the front desk when I told them about the stains and told to go back to my room and to wait for house keeping. House keeping came to our room and said the stains on the sheets were bleach ( blue blanket. White stain) and that someone spilt something on the mattress. Sprayed them both with bleach and sanitizer and had a bad attitude when we asked for new bedding. Oh and there were no coffee filters. Our screen to the door was hanging off when we arrived. They did fix that the next day. There were sign’s everywhere that said if you don’t do your dishes and put them away and take out the trash that you’ll be fined. Not worth the $ a night. Do not stay here
Stayed 2 nights in Aug 2023
Response from Sue on 4 Sept 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The beach is owned by the town and is maintained by them.

4/10 Poor

JOSEPH, ROCKY MOUNT

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty floors, blood stain or something red. No Air conditioner. Toilets and sinks kept not draining.
Stayed 2 nights in Sep 2023
Response from Sue on 4 Sept 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The unit you chose did not have air conditioning.

4/10 Poor

P

Travelled with family
Disliked: Cleanliness
Small bed, no air conditioning, noisy people on the deck all night. Bathroom is small and dated. Carpeting is wet and moldy. Moldy smell In room moldy. Good water pressure and plenty of hot water. Showerhead is good. Beautiful views of the water. No elevator.
Stayed 1 night in Sep 2023
Response from Sue on 3 Sept 2023
We are sorry you didn't enjoy your stay. We hope you will give us a try during a quieter time.

10/10 Excellent

Charles

Liked: Cleanliness, room comfort
Pleasantly surprised! Better than expected!
Better than expected! After reading some of the reviews prior to arriving I was initially unsure about what to expect. However, I reserved a Queen size room and was pleasantly surprised! The room was actually a suite with a living room, dining table & full kitchen with stove, a refrigerator and fully stocked with pots, pans, utensils & everything that you need for the comforts of home! The rooms were clean, comfortable & pleasant to stay in!
Stayed 4 nights in Aug 2023
Response from Sue on 3 Sept 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Sue on 3 Sept 2023
Thank you for staying with us. Please join us again.

4/10 Poor

Isabel

Travelled with family and small children
Disliked: Property conditions & facilities
The property is ok, cute but very run down. Cracks on wall. No A.C. just fans that didnt do anything for the heat. It was like someone put the heat on and forgot to turn it off (i did check it was off) it was just so nasty hot in the rooms even leaving the deck door open didnt do anything. My last night i slept out on my deck. They did have plates, plates, cups, and pots for you to use, but you have to wash everything and put it away for leaving. I would wash everything just in case the employees dont check to see if washed.
Stayed 3 nights in Aug 2023
Response from Sue on 3 Sept 2023
We are sorry you didn't enjoy your stay. We hope you will give us a try at another time.

10/10 Excellent

Beth

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from Sue on 3 Sept 2023
Thank you for staying with us. Please join us again.

10/10 Excellent

Ruth

Liked: Cleanliness, room comfort
Sandcastle Hotel
It was excellent
Stayed 2 nights in Aug 2023
Response from Sue on 1 Sept 2023
Thank you for staying with us. We hope you will join us again.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
very close to beach and quiet.
Stayed 2 nights in Aug 2023
Response from Sue on 1 Sept 2023
Thank you for staying with us. We hope you will join us again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very homey feeling
Stayed 1 night in Aug 2023
Response from Sue on 1 Sept 2023
Thank you for staying with us. We hope you will join us again.

10/10 Excellent

erica

Travelled with family
old and outdated, but location was great.
Stayed 3 nights in Aug 2023
Response from Sue on 14 Aug 2023
Thank you for staying with us. We hope you will return.

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super clean, staff was wonderful, AC was top notch! Great for families
Stayed 3 nights in Aug 2023
Response from Sue on 14 Aug 2023
Thank you for staying with us. We hope you will return.

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
My stay was pretty good. No complaints.
Stayed 2 nights in Aug 2023
Response from Sue on 12 Aug 2023
Thank you for staying with us. We hope you will join us again.

6/10 Okay

Kyla

Travelled with group
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Sue on 1 Aug 2023
Thank you for staying with us. We hope you will visit again.

2/10 Terrible

Ehab

Disliked: Property conditions & facilities
Check in process was too long. Room too small for the price paid for
Stayed 1 night in Jul 2023
Response from Sue on 31 Jul 2023
We are sorry you didn't like the check in process, as we try to be as quick as possible but go over all the important factors. The unit square footage is in our descriptions of each type room along with pictures to give you a better understanding. We hope you will try us again but choose a larger unit