6/10 Okay
Mark
15 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Crowne has pluses and minuses. Minuses outweighed pluses. Wouldn't go back. Pluses - very clean room and bathroom, very comfy bed and pillows, large bathroom, parking included, nice breakfast. Minuses - after checkin, shown to the room by host, up the equivalent of two steep flights of 1800s era uncovered outdoor stairs (in the rain), host does not help with he luggage, just shows you where the room is. We have stayed in a lot of hotels and resorts and although we have often had our luggage taken to the room, we never needed that to be done for us. There is no elevator. This is the first time we have ever really wanted help with our luggage but they don't do that. They call themselves a luxury hotel, but this makes it not a luxury hotel. They call themselves casual luxury, but their approach to their patrons is the casual part. At breakfast, you order your food at the kitchen and pick it up yourself, along with self serve Continental items and beverages. Not luxury. They have a tip jar, fair enough. I went to the front desk to change a $20 to tip, they don't do that. Very casual, for them. The main floor is a flight up from street level. They have over 30 rooms but on site parking for 5 cars, plus two for checking in. I.e., you have to park off-site, which is included, but doing so means then walking back to the hotel and up the equivalent of 3 flights of steep stairs so you need to think carefully about accessing your car. The attic room was small.
Mark
Stayed 2 nights in Apr 2024
