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Reviews of Holiday Inn Sydney - Waterfront, an IHG Hotel

3.5 out of 5
Holiday Inn Sydney - Waterfront, an IHG Hotel
300 Esplanade, Sydney, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty dishes sitting in hallway all day Pool was overcrowed and kids getting hurt Huge wait times for elevators No towels
Stayed 1 night in Apr 2024

6/10 Okay

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Helen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. But it needs updating.
Stayed 3 nights in Apr 2024

10/10 Excellent

Clarence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel, and love the staff and facility. The only issue was that only one of the three treadmills were working in the fitness room.
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience. Room was clean and spacious. Could use an update soon but it was clean and the view was great. Not a lot of parking, and no one tells you that you must pay for parking at check-in, however I knew from reading reviews. They told me at check-out, that I had a parking and "eco" fee and asked if I wanted it added to my credit card. Based in my recent stay, I would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kara4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyrhibg was great
Stayed 1 night in Mar 2024
Response from janicec on 8 Apr 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great area which enables you to walk anywhere downtown.
Stayed 1 night in Mar 2024
Response from janicec on 8 Apr 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed we super comfortable and the room was absolutely perfect and beautiful
Stayed 2 nights in Mar 2024
Response from janicec on 8 Apr 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at the Crown Cafe and Bar were incredibly efficient and friendly. I've never received my food so quickly. The food and staff at the Eave Restaurant and bar were also very good. Room was clean, but a bit dated with some obvious wear and tear starting to show, but overall a good experience. Pool and hottub area were also very well kept. Parking was a bit squishy. Very convenient to walk to Center 200 Arena & Casino - maybe 4-5 blocks.
Stayed 2 nights in Mar 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront. We look forward to welcoming you again!

8/10 Good

Jeremey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

6/10 Okay

Estelle

Staff was kind.
Stayed 1 night in Mar 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

4/10 Poor

Terry

Travelled with family
Disliked: Amenities, property conditions & facilities
Parking was a nightmare. A little attention to snow removal would have helped. When we arrived at the room, we noticed there were no towels in the bathroom. The maid service was in the hall and I asked her for some towels. She said they were still in the laundry and she would get some later. She left three towels for three people for two days. The light fixture in the bathroom was falling down and I fixed it myself. The toilet refused to flush, after a little look I discover there was no water in the tank. After I wiggle and tapped on the flush mechanism it started to fill again and we were able to flush. The coffee machine in the room was not plugged in, so I looked under the desk and discovered a small power bar with about 6 items plugged into it, was a wonder it did not set the place on fire. Door key cards had to be inserted into the readers 10 to 15 times to open doors Very frustrating. Was not impressed with the property at all.
Stayed 2 nights in Mar 2024
Response from Philippa B on 6 Mar 2024
Tery, Thank you for taking the time to tell us about your recent stay here at Holiday Inn Sydney Waterfront. We value feedback, both positive and negative, as it allow us to better improve the guest experience. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and w Everything he wanted
Stayed 1 night in Mar 2024
Response from Philippa B on 4 Mar 2024
Thank you Tammy! Come see us again soon!

10/10 Excellent

Alison

Stayed 1 night in Mar 2024
Response from Philippa B on 4 Mar 2024
Thank you Alison!

8/10 Good

Jessica

Liked: Cleanliness, staff & service
The condition of the room was ok. A lot of bubbling old wallpaper. The bed was insanely comfortable tho! For that alone I would go back.
Stayed 1 night in Feb 2024
Response from Philippa B on 4 Mar 2024
Jessica, Thank you for your review. We hope come see us again soon!

4/10 Poor

Georgina

Stayed 1 night in Feb 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Philippa B on 4 Mar 2024
Thank you Maria!

6/10 Okay

Ross

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Philippa B on 4 Mar 2024
Thank you Ross!

8/10 Good

chelsey

Stayed 1 night in Feb 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Clarence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a terrible snowstorm during my stay. Nobody could get in or out of the hotel for hours as the storm was severe. My server from dinner the previous night, Michael, as well as the chef, stayed at the hotel overnight, to ensure that every guest had a hot breakfast the next morning. I thought that this type of forethought and service was incredible. There were others that helped me to get my car out of the parking lot later in the day, and they were exceptional as well. Joey, who worked the front desk, enlisted a couple of the maintenance staff to help me out. I stay at this hotel two nights per month, as I am a sales rep, and it is one of my favorite places to stay in the Maritimes. It is times such as this, that confirm to me, that the management and staff are the best in the business.
Stayed 2 nights in Feb 2024
Response from Philippa B on 4 Mar 2024
Clarence, Thank you for telling us about your stay. We are delighted to hear you were well taken care of through the unprecedented storm. We are lucky to have folks like Michael and Joey on our team. Come see us again soon!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff here
Stayed 1 night in Feb 2024
Response from Philippa B on 4 Mar 2024
Thank you Emma!

8/10 Good

Estelle

Issue with parking - there was no parking left on site. Had to chance it with street parking which is very dangerous due to the snow. They should have warned us before checking in. It wasted a lot of our time.
Stayed 1 night in Feb 2024
Response from Philippa B on 4 Mar 2024
Estelle, Thank you for telling us about your stay. We value feedback such as yours as it allows us to better improve the guest expereince. We do hope you will visit us again in the future.

10/10 Excellent

Mervin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from janicec on 16 Feb 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. The pool was great for the kids. Wish there was a continential breakfast. We did avail of the cafe/restuarant and went with room service. The portions were small and some items we ordered were forgotten when our food arrived- when the server did come to bring those drinks/sides some were still forgotten but we didn't mention it as our meals were getting cold and the kids were almost finished.
Stayed 1 night in Feb 2024
Response from janicec on 8 Feb 2024
We are constantly seeking feedback from our guests, and therefore, the comments and feedback that you kindly shared during your stay and in your review, were indeed appreciated and used to review certain areas of our operations.

2/10 Terrible

Leeanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, elevator took forever, service took a very long time…food and front desk service. Bed was uncomfortable and the pullout couch was falling apart.
Stayed 1 night in Jan 2024
Response from janicec on 1 Feb 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the complimentary breakfast and pool services
Stayed 2 nights in Jan 2024
Response from janicec on 1 Feb 2024
Thank you for the great review!

2/10 Terrible

Georgina

Disliked: Cleanliness, staff & service, property conditions & facilities
When iwent to check in couldn't until 5 the rooms not ready 1 one smells like a boys locker room nasty
Stayed 1 night in Jan 2024
Response from janicec on 1 Feb 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Laura Lynn

Stayed 1 night in Jan 2024
Response from janicec on 27 Mar 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

4/10 Poor

Chanelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived there was no parking so my husband with MS had to walk up a big hill while I lugged our two children up. Get to the room and our keys didn’t work. The mini fridge stopped working in the middle of the night so I had to dump all our babies milk. They offered us a free breakfast for the inconvenience but we requested a refund and checked out instead. Horrible experience. Staff was kind and understanding though. Wouldn’t stay there again.
Stayed 2 nights in Jan 2024
Response from janicec on 1 Feb 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront. We are constantly seeking feedback from our guests, and therefore, the comments and feedback that you kindly shared during your stay and in your review, were indeed appreciated and used to review certain areas of our operations.

10/10 Excellent

Reisa

Stayed 2 nights in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

6/10 Okay

Michaela

Stayed 1 night in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall, loved the view from the room.
Stayed 1 night in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for the great review!

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Robert, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for the great review!

4/10 Poor

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from janicec on 16 Feb 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

6/10 Okay

Jenna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay but the toilet was broken!
Stayed 1 night in Jan 2024
Response from janicec on 23 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Clarence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reasons why I always stay at the Sydney Holiday Inn is that the hotel is well maintained, they have two newly renovated restaurants that serve exceptional food, and the staff are incredible.
Stayed 2 nights in Jan 2024
Response from janicec on 12 Jan 2024
Thank you for the great review! We look forward to welcoming you back.

8/10 Good

Eric

Stayed 1 night in Jan 2024
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Jalisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from janicec on 23 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront.

10/10 Excellent

John A

Stayed 2 nights in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

8/10 Good

Keeley

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

6/10 Okay

Georgina

Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Fabienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother and daughter night away
Had to book an accessible room because it was the last one available
Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from janicec on 12 Jan 2024
Thank you for taking the time to review the Holiday Inn Sydney Waterfront