Front of property

Reviews of Hearthstone Inn Sydney

3.5 out of 5
Hearthstone Inn Sydney
560 Kings Road, Sydney, NS

Reviews

7.4

Good

Rating 10 - Excellent. 240 out of 1000 reviews" "
Rating 8 - Good. 383 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here the staff is nice and it’s clean

8/10 Good

QIANG, CALGARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was definitely a surprise to us in the town, as we did not have any expectation but just sleep a night after a long road trip to the NP. The room was clean and great, we would gave 5-star if breakfast was included, as we have another long road trip after the stay...
Stayed 1 night in Aug 2022
Response from k on 7 Sept 2022
Thank you for staying with us.

2/10 Terrible

Ryan, Ajax

Stayed 1 night in Aug 2022

6/10 Okay

Dan

Liked: Staff & service
Stayed 1 night in Sep 2022
Response from k on 3 Sept 2022
Thank you for staying with us.

2/10 Terrible

RUSS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast not included though paid for. Shower drain backed up dirt and hair. Ratty extremely outdated furniture. No elevator.
Stayed 2 nights in Aug 2022
Response from k on 25 Aug 2022
Thank you for staying with us.

8/10 Good

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaucoup de commodité ex. Micro-onde, frigo, cafetière etc… mais, on devrait songer à changer le matelas
Stayed 1 night in Aug 2022
Response from k on 26 Aug 2022
Thank you for staying with us.

10/10 Excellent

Adrianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 1 night in Aug 2022
Response from k on 25 Aug 2022
Thank you for staying with us.

2/10 Terrible

Angela

Stayed 6 nights in Aug 2022
Response from k on 25 Aug 2022
Thank you for staying with us.

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room bore no resemblance at all to the pictures on the website or hotels.com. The place is a dump. Our view on the decrepit courtyard included smokers standing around laughing and socializing at all hours. Nothing else to say. Could not wait to leave. We felt unclean.
Stayed 1 night in Aug 2022
Response from k on 14 Oct 2022
Thank you for staying with us.

2/10 Terrible

darren

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a run down dump No gym No pub The restaurant open randomly
Stayed 2 nights in Aug 2022
Response from k on 23 Aug 2022
Thank you for staying with us.

8/10 Good

Melanie

Stayed 1 night in Aug 2022
Response from k on 23 Aug 2022
Thank you for staying with us.

6/10 Okay

CHORNG

Travelled with family
Disliked: Property conditions & facilities
Wifi doesn’t work. Sink takes a long time to drain out. No fan in the toilet, hence there’s always a smell.
Stayed 1 night in Aug 2022
Response from k on 21 Aug 2022
Thank you for staying with us.

8/10 Good

Sharen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to use the indoor pool. General location is very handy. Beds were comfotable
Stayed 1 night in Aug 2022
Response from k on 21 Aug 2022
Thank you for staying with us.

10/10 Excellent

Wesley, SHERWOOD PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Quiet bit close to downtown
Stayed 3 nights in Aug 2022
Response from k on 20 Aug 2022
Thank you for staying with us.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities
Our biggest disappointment was, we were supposed to get free hot breakfast per our Expedia reservation, but they charged us. I tried to work this out with the manager and she basically said Expedia gave me a good deal and there was nothing that could be done. Even their brochure at hotel said free breakfast included. That was the reason I did not give a better review on staff.. the young lady and young man that were behind the desk went out of their way when we were checking in but I thought the manager should have corrected this issue.. the inside of the building was nice the exterior definitely needed some attention.. I would not stay in room 201 or 202 as there is a lot of suitcase noise and out of the two doors leading to the hallway...
Stayed 2 nights in Aug 2022

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
front desk service was poor; overpriced
Stayed 9 nights in Aug 2022
Response from k on 19 Aug 2022
Thank you for staying with us.

8/10 Good

Valerie

Stayed 2 nights in Aug 2022

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
An underwhelming stay
The hotel has undergone some renovations, but has a long way to go to get up to par. The staff were friendly and the check-in was quick and easy. Our room was comfortable but was nothing special. However, the beds were excellent. The pool was warm but the water was cloudy and the liner had some heavy staining. Although it may have been clean it didn’t look it. The restaurant offered a discounted breakfast for guests of the hotel, but even at $8 the one sausage, one piece of bacon and dried out hash browns were not worth it. The property around the hotel needs a lot of maintenance and the parking lot is a bit of a free-for-all. We had a good stay and didn’t get any rashes, but I can’t say we’ll be staying there again.
Stayed 3 nights in Aug 2022
Response from k on 15 Aug 2022
Thank you for staying with us.

8/10 Good

James

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Quaint facility.
Stayed 1 night in Aug 2022
Response from k on 15 Aug 2022
Thank you for staying with us.

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness
Though the room was clean the furniture was old and worn. The property could use a makeover to update the rooms.
Stayed 1 night in Aug 2022
Response from k on 14 Aug 2022
Thank you for staying with us.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, lovely staff, very nice room.
Stayed 1 night in Aug 2022
Response from k on 13 Aug 2022
Thank you for staying with us.

6/10 Okay

Megan, Edmonton

Travelled with family
Liked: Cleanliness, staff & service
The room was clean overall, however, you can tell that it is an older hotel that needs some work. It was fine for staying close to the ferry and was cheaper than other hotels in the area.
Stayed 2 nights in Aug 2022
Response from k on 13 Aug 2022
Thank you for staying with us.

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water in morning 😞
Stayed 1 night in Jul 2022
Response from k on 9 Aug 2022
Thank you for staying with us.

4/10 Poor

Corinna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We liked that the room was clean and the beds were comfortable. We were very disappointed, however, as the reason we booked with them was for the pool. The pool was disgusting!!! It was filthy!! There were hairs and dirt floating and you couldn't even see the bottom. The water was thick, cloudy, and discolored. Gross!!! What a huge disappointment.
Stayed 1 night in Aug 2022
Response from k on 8 Aug 2022
Thank you for staying with us.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the service excellent. Air conditioning in the room would have made the stay much more pleasant during the recent heat wave.
Stayed 1 night in Aug 2022
Response from k on 6 Aug 2022
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, rude guests
The entire stay inside the hotel was good. There was limited parking and my vehicle got keyed in the parking lot. Other than thay, no issues.
Stayed 1 night in Aug 2022
Response from k on 6 Aug 2022
Thank you for staying with us.

6/10 Okay

Shauna

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was clean, but we were in the basement with no elevator. Gym was closed for repair. It was dated and felt old.
Stayed 1 night in Jul 2022
Response from k on 3 Aug 2022
Thank you for staying with us.

8/10 Good

Sharon

Travelled with group
Liked: Staff & service
Doesn’t have elevator. Staffs are friendly.
Stayed 1 night in Aug 2022
Response from k on 3 Aug 2022
Thank you for staying with us.

8/10 Good

Todd

Travelled with group
Liked: Staff & service, amenities
Clean beds king size comfortable,the rooms are older maybe need some tlc a little
Stayed 1 night in Jul 2022
Response from k on 3 Aug 2022
Thank you for staying with us.

6/10 Okay

James

Travelled with family
Disliked: Property conditions & facilities
It looks like this was a nice property at one time, but sadly it is run down and in need of updates and repairs.
Stayed 2 nights in Jul 2022
Response from k on 3 Aug 2022
Thank you for staying with us.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible...no hot water the morning of checkout and the receptionist kept tell us it will be fixed in a few minutes. Well we ended up getting a cold shower with a late checkout. We were offered a discount but not suprising it didnt come. Place is a dive
Stayed 1 night in Jul 2022

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay. Nice staff. It had been hot so our room was full of condensation. They had dehumidifiers around so trying to deal with it. Bed and bedding very comfy so all was good.
Stayed 1 night in Jul 2022
Response from k on 1 Aug 2022
Thank you for staying with us.

6/10 Okay

Eithne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but does require some updates. Very friendly and helpful staff. Parking lot fills up at night. You may need to park on the street. Convenient location.
Stayed 3 nights in Jul 2022
Response from k on 31 Jul 2022
Thank you for staying with us.

4/10 Poor

Antony

Travelled with family
Disliked: Cleanliness, amenities
Very old building
Stayed 2 nights in Jul 2022
Response from k on 31 Jul 2022
Thank you for staying with us.

6/10 Okay

Allison

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Had black hair come off a clean towel all over me when I dried off after a shower and front desk did not even care. Nasty!
Stayed 1 night in Jul 2022
Response from k on 30 Jul 2022
Thank you for staying with us.

8/10 Good

Jerel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property. It looks well maintained. The mattresses were very soft.
Stayed 1 night in Jul 2022
Response from k on 30 Jul 2022
Thank you for staying with us.

8/10 Good

Courtney

Liked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Needs work on grounds, interior and exterior of building. Pool water was cloudy. Decent shower and clean bed.
Stayed 1 night in Jul 2022
Response from k on 30 Jul 2022
Thank you for staying with us.

6/10 Okay

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
They had lawn chairs in the room,no comfortable chair.
Stayed 1 night in Jul 2022
Response from k on 30 Jul 2022
Thank you for staying with us.

6/10 Okay

Lyndsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was very hot. The air conditioner in the room was quite old with broken knobs and it was not working well and it was too hot to sleep. When it did turn on it was extremely loud which also woke me up. Pool was nice. Restaurant was closed despite saying it was open online
Stayed 1 night in Jul 2022
Response from k on 24 Jul 2022
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Pool Not Clean
The staff were friendly. It was clean but the pool was in sad condition. It clearly hadn't been clean in quite a while and one couldn't see the bottom of the deep end. A big disappointment for kids looking forward to a swim after a long day of travel.
Stayed 1 night in Jul 2022
Response from k on 24 Jul 2022
Thank you for staying with us.

6/10 Okay

roger

Stayed 2 nights in Jul 2022
Response from k on 23 Jul 2022
Thank you for staying with us.

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs some refurbishment. While it seems like they have tried in some areas, the paint is peeling off in the bathroom
Stayed 1 night in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were friendly. It felt like the hotel is trying to make upgrades to feel more upscale but haven't finished. The bathroom vanity was really nice but the ceiling had water damage to it. The wifi worked.
Stayed 1 night in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Hearthstone is a budget hotel and you get what you pay. It is past it’s prime, a throwback in time. That’s ok as long as your expectations are not too high.
Stayed 2 nights in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

8/10 Good

Nicola

Liked: Staff & service
Staff were helpful and accommodating. Pleasant stay
Stayed 1 night in Jul 2022
Response from k on 22 Jul 2022
Thank you for staying with us.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service
A little dated, but you can tell they're trying to freshen up the place. Nice staff. Very helpful.
Stayed 2 nights in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

4/10 Poor

Simon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Never coming back
Stayed 2 nights in Jul 2022
Response from k on 21 Jul 2022
Thank you for staying with us.

2/10 Terrible

Myriam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights and not once did our garbage or anything in our room get cleaned. They gave us one coffee pod for the entire time. I will never return here to stay again and definitely would not recommend this place.
Stayed 4 nights in Jul 2022
Response from k on 19 Jul 2022
Thank you for staying with us. We appreciate your feedback for the team.