Bicycling

Reviews of H+ Hotel Zürich

4 out of 5
H+ Hotel Zürich
Badenerstrasse 537, Zürich, ZH

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1002 reviews" "
Rating 8 - Good. 396 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kavisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 25 Mar 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Zürich soon!Your H-Hotels team,

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was lovely and staff were very helpful. Tram outside hotel and took us directly to the main areas.
Stayed 3 nights in Mar 2024
Response from Sergej Rosenberg - Online Reputation Manager on 11 Mar 2024
Dear Deborah, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Zürich. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

marie

Liked: Cleanliness
We didn’t have air conditioning, when I asked the front desk he told me to open the window, we couldn’t sleep well with all the street noise
Stayed 6 nights in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Marie, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! King regrads, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness
Disliked: Amenities
.
Stayed 2 nights in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Anthony, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

Kayi

Travelled with partner
Liked: Amenities, property conditions & facilities
We were welcomed and checked in by very friendly front desk agent. The hotel is located right next to tram for easy access to downtown Zurich. They have all you can eat breakfast that you can pay for. Breakfast was good with lots of options for food and drinks. However, we had to ask the staff for silverware, then cups. Our room was overall clean when we entered. However, the stool/bench had some stains on it. Our main issue was with the non-consistency of our room cleaning. -On the first day, only the bed was made and the trash replaced. The towels were not exchanged. The hotel provided shower cap that I used was thrown out, but not replaced. -On the second day, we noticed the body wash in the shower was getting low and figured they would replace it. The body wash is connected to the shower wall. When we returned, the garbages were left with no bag. -On the day of our check out, we realized the body wash had not been replaced and we had a limited amount of body wash. Given the size of the bottle, we don’t believe it was filled before we arrived.
Stayed 3 nights in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Kayi, Thank you for taking the time to rate us. However, I wish you had a better experience and experienced the service you are used to. The topic of cleanliness is of course particularly important, so I can understand your anger on this point and would like to apologize to you for this inconvenience. We assure you that this does not usually happen and we will take care of this problem immediately as it is absolutely not in line with the general standard of our hotel. We assume that you contacted our friendly staff directly on site in order to take immediate action. We would very much like to be able to continue to welcome you to our hotel so that we can inspire you with our hotel in the future.Best regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

jorelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and had good amenities. It is not in city center but the tram is just outside and it is a quick ride to downtown. Overall, we are happy with our stay.
Stayed 2 nights in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Jorelie, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

JO-Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sergej Rosenberg - Online Reputation Manager on 15 Feb 2024
Dear Jo-Ann, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Zürich.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

2/10 Terrible

Hadiqa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Guest, thank you for your feedback. Too bad we couldn't convince you of our hotel. We would like to prove to you that you can feel completely comfortable with us and hope for a second chance to be your host.Best regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

4/10 Poor

Chasity

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mold in our room. We reported it as we were leaving in hopes they would have someone clean it or possibly move us to a different room. We returned hours later to find nothing was cleaned. The front desk help wasn’t concerned and a bit snobby about it. It also didn’t seem to be located in a good area. It’s not in the city center as stated and takes two trams to get there. There was a man asking for money when we arrived back to the hotel and he then walked into the hotel. Didn’t seem safe especially for Switzerland. I would not stay here again.
Response from Sergej Rosenberg - Online Reputation Manager on 15 Jan 2024
Dear Chasity, We value your feedback as it helps us to successfully implement our daily optimization processes. We very much regret that we did not meet your expectations for a relaxing stay in our H+ Hotel. Please apologize for the inconvenience you have experienced due to the circumstances described and rest assured that we will take your comments as an opportunity to consult with our management. The well-being of our guests is very important to us and we work every day to meet our standards. We therefore hope for another opportunity to offer you a better experience during a future visit and to convince you of the quality level of our hotel in every respect.Best regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Pavel

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on 14 Dec 2023
Dear Pavel, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was extremely hot on the first day because the air conditioning was not working. We asked the staff to fix it 3 times over the course of the day buy they did not. They also did not provide towels, but when we asked they sent to the room. They fixed the AC on the second day and things went well from there. Nice rooms, clean, and comfortable.
Stayed 2 nights in Nov 2023
Response from Sergej Rosenberg - Online Reputation Manager on 27 Nov 2023
Dear Joshua, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Zürich. Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Chau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for stay in Zurich : accessible public transportation, safe, quiet area. Everybody knows Switzerland is more expensive than other countries in Europe. But it is worth going to, for Swiss sceneries, culture and Swiss people.
Stayed 3 nights in Nov 2023
Response from Sergej Rosenberg - Online Reputation Manager on 24 Nov 2023
Dear Chau, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff and it was a great start to our trip!
Stayed 1 night in Nov 2023
Response from Sergej Rosenberg - Online Reputation Manager on 14 Nov 2023
Dear Adam, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Rania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from Sergej Rosenberg - Online Reputation Manager on 6 Nov 2023
Dear Rania, thank you for the amazing review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the H+ Hotel Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 2 Nov 2023
Liebe Serena, vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 31 Oct 2023
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city transportation.
Stayed 2 nights in Oct 2023
Response from Sergei Rosenberg - Online Reputation Manager on 31 Oct 2023
Dear Craig, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Davlatbek

Stayed 1 night in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 22 Nov 2023
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Zürich. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Marites

Liked: Staff & service, property conditions & facilities
Its okay
Stayed 2 nights in Oct 2023
Response from Anika Müller - Online Reputation Manager on 23 Oct 2023
Dear Marites,Thanks a lot for your review! It was nice to host you in our hotel and we are looking forward to a repetition! Sincerely, Your H-Hotels Team,

4/10 Poor

Ines, Ballwin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Anika Müller - Online Reputation Manager on 23 Oct 2023
Dear Ines, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Sincerely, Your H-Hotels Team,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Overall very clean and convenient location transportation wise. Bed was comfortable and amenities were great. The staff were very friendly and let me check in much earlier since my room was ready. The only thing is you can’t adjust the temperature of your room, so it was a bit cold at night, but still had a lovely experience and would stay again in the future. Thanks!
Stayed 2 nights in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 20 Oct 2023
Dear Katherine, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, amenities
Basically like a premier inn. You are quite far out, but a tram is situated across the road. Food prices expensive. Tiny gym, but you can use an alternative one. Staff are friendly and welcoming
Stayed 2 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 11 Oct 2023
Dear Denise, Thank you very much for sharing some great impressions with our future guests. We hope to welcome you soon back again for some memorable days in our hotel.With much appreciation, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Nazanin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
a great hotel for business travellers, great location, near trams, near restaurants, and supermarkets. the room is spacious enough and has everything. however there is no fridge in the room in case you need one. the breakfast is good too and the staffs are very friendly, nice and helpful too.
Stayed 1 night in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 10 Oct 2023
Dear Nazanin, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

Siuki

Travelled with family
Liked: Cleanliness, staff & service, amenities
The soap bottle near the sink was not working and soap bottle in the bath was empty. Hard to log in wifi.
Stayed 3 nights in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 10 Oct 2023
Dear Siuki, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from the main downtown but it was so close from the tram stop. It was very close to the football arena so it was a pluss
Stayed 3 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 9 Oct 2023
Dear Irene, We highly appreciate your comments very much and want to thank you for your review. We hope to get the chance to welcome you back again during your next stay in Zürich, it will be a pleasure for us.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Bajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 6 Oct 2023
Dear Bajit, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Geoffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 4 Oct 2023
Dear Geoffers, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Kian Fook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel, location is 10mins tram ride from Zurich HB
Stayed 2 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 4 Oct 2023
Dear Kian Fook, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Aza

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good for the price. The location is not great. If you are staying longer choose a different location.
Stayed 1 night in Oct 2023
Response from Sergej Rosenberg - Online Reputation Manager on 4 Oct 2023
Dear Aza, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 4 Oct 2023
Liebe Jennifer, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Norman J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 1 Oct 2023
Lieber Norman, wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Herzliche Grüße aus Zürich, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Norman J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 27 Sept 2023
Dear Norman, Many thanks for your great rating. We already look forward to your next stay. Greetings from Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

Alena

Disliked: Staff & service, property conditions & facilities
I was booked for 3 nights in this hotel in the city of Zurich. An expensive hotel, yet I had no housekeeping services at all on day 2.
Stayed 3 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 27 Sept 2023
Dear Alena, Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position close to tram service which is exceptionally good. Very friendly and efficient staff. Great breakfast, clean rooms, comfortable bed. Highly recommended.
Stayed 3 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 27 Sept 2023
Dear Susan, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Zürich.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Eugene, Oregon City

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible customer service.
Stayed 3 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 25 Sept 2023
Dear Eugene, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Aditya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice breakfast, really friendly staff… walkable to tram station… can’t recommend enough ..!!
Stayed 1 night in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 22 Sept 2023
Dear Aditya, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from Zürich!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 Okay

John

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
In line with most hotels these days, room cleaning can be anytime upto 5pm. This is inconvinient when one goes out at 8 am and return at 5pm to find room had npt been setvices.
Stayed 7 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 20 Sept 2023
Dear John, Thank you for your honest critics. We are very sorry that you got such a bad experience with our Housekeeping Service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Videsh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transport into city centre
Stayed 1 night in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 20 Sept 2023
Dear Videsh, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Zürich.King regards,Your H-Hotels Team,Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Moira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 18 Sept 2023
Dear Moira, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 Good

Constantijn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too far from the city center to my taste, with very few dining options in the immediate vicinity, even though there is a convenient and quick tram connection to the center of town. Other than that, it is a modern, tastefully decorated hotel with a friendly staff and all expected amenities.
Stayed 3 nights in Jun 2023
Response from Sergej Rosenberg - Online Reputation Manager on 14 Sept 2023
Dear Constantijn, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities and friendly staff met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us again soon.Best regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager

2/10 Terrible

Titik

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet is old, bed is broken, staff are rude and not welcoming. Looks like they dont want to work there.
Response from Sergej Rosenberg - Online Reputation Manager on 11 Sept 2023
Dear Titik, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay/breakfast and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Douglas

Stayed 2 nights in Sep 2023
Response from Sergej Rosenberg - Online Reputation Manager on 6 Sept 2023
Dear Douglas, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Zürich!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

4/10 Poor

Ester

Stayed 3 nights in Aug 2023
Response from Sergej Rosenberg - Online Reputation Manager on 1 Sept 2023
Dear Ester, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, very clean, great shawer, the water taste is very good. There's plenty of super markets were you can find great deal on hot food to save money. Public transportation is very easy, reliable and easy to find.
Stayed 2 nights in Aug 2023
Response from Sergej Rosenberg - Online Reputation Manager on 28 Aug 2023
Dear Roberto, We highly appreciate your comments very much and want to thank you for your review. We hope to get the chance to welcome you back again during your next stay in Zürich, it will be a pleasure for us.Kind regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

10/10 Excellent

Latha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel room
Stayed 2 nights in Aug 2023
Response from Sergei Rosenberg - Online Reputation Manager on 27 Aug 2023
Dear Latha, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the H+ Hotel Zürich!King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

6/10 Okay

Komil

Stayed 2 nights in Aug 2023
Response from Sergej Rosenberg - Online Reputation Manager on 14 Sept 2023
Dear Komil, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 Excellent

Ka Cheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good affordable hotel in zurich and your trade off is location. There is a sauna but I didn't have time to try it out.
Stayed 2 nights in Aug 2023
Response from Sergej Rosenberg - Online Reputation Manager on 30 Aug 2023
Dear Ka Cheung, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Zürich!King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

6/10 Okay

Faisal

Travelled with family
The air conditioning was not cool
Stayed 2 nights in Aug 2023
Response from Sergej Rosenberg - Online Reputation Manager on 14 Aug 2023
Dear Faisal, We very much regret that we obviously did not manage to convince you of our house in all areas. Next time please let us know directly if something is wrong - talk to us! We are there for our guests 24 hours a day to fulfill or remedy any requests or defects immediately.Your feedback is very helpful to ensure you and our future guests have a memorable stay. We hope that you will give us another opportunity to convince you of our H+ Hotel and remain with sunny greetings from Zürich.King regards, Your H-Hotels teamSergei Rosenberg - Online Reputation Manager

8/10 Good

Gina

Travelled with family
Liked: Amenities
Nice hotel with very small rooms. Staff at front desk are friendly and welcoming. There was a misunderstanding about the breakfast fee. We paid for breakfast at check in. However, the following day a staff member indicated that it hadn’t been paid and refused to believe that we had, in fact, done so. All of this in front of other guests. Just a warning for anyone who decides to pay for breakfast at check in. The system “didn’t reflect “ that payment. That was an unpleasant experience. A suggestion to improve the breakfast experience for those who don’t consume milk products. Other alternatives should be easily offered: almond, soy, oat milk.
Stayed 3 nights in Jul 2023
Response from Anika Müller - Online Reputation Manager on 31 Jul 2023
Dear Gina, Thank you for taking the time to write a review about your stay at our hotel. We appreciate your feedback and we are very sorry for the issues you experienced with our service. We will take your comments under consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you our improvements. We are looking forward to welcome you again in order to convince you of our services. Sincerely, Your H-Hotels Team,

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Anika Müller - Online Reputation Manager on 31 Jul 2023
Dear Gregory, Thank you for your kind review. It is good to hear that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team,