Indoor pool, pool loungers

Reviews of Serpiano Hotel

3 out of 5
Serpiano Hotel
Via Serpiano, Serpiano, Brusino Arsizio, TI

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 230 reviews" "
Rating 8 - Good. 105 out of 230 reviews" "
Rating 6 - Okay. 26 out of 230 reviews" "
Rating 4 - Poor. 6 out of 230 reviews" "
Rating 2 - Terrible. 2 out of 230 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Remco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice location but the hotel is certainly tired and seems that a lot of details are being overlooked. A shame because it really has potentially. With some better cleaning and some investment in the property it will soon be back to what it was.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2020

10/10 Excellent

Tony, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serpiano Hotel is located on the top of a mountain; it has a picturesque view of Lake Lugano from its outdoor restaurant. It also has an indoor swimming pool and Jacuzzi. Breakfast and dinners were excellent.
Stayed 3 nights in Oct 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Stayed 1 night in Jun 2019

8/10 Good

Terezia

Liked: Cleanliness, staff & service, room comfort
Highly enjoyable stay with superior Ticino views
I visited the hotel with my mum. Despite a rainy day and evening, we enjoyed the stay very much. We had a room with a mountain view that was in reality nicer than on the pictures! The hotel facility comes with large outside area that is taken care of to the last detail. We had a superb dinner and drinks. The reception ladies but also waitress in restaurant are kindly, professional and very helpful. This all made our trip unforgettable.
Stayed 1 night in May 2019
Response from Lucia Livio on 29 May 2019
Thank you very much for your advice! We look forward to welcoming you again for an other occasion! Best regards

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice respite from the City
You need to rent a car to get around. There are no kettles in the room but there is a small fridge. Foxtown is just nearby and so that was the life saver. The views were spectacular. But do be careful driving up as it is narrow and winding.... meant for only one car even thought it is a 2 way road. It is a 3-star hotel so dont expect much.... but for what they did offer, you cant find fault with it. We will stay at this place the next time we head to FoxTown.
Stayed 2 nights in Sep 2018

6/10 Okay

Nav

Great view & staff but let down by basic flaws
Lovely view and very friendly staff. Nice indoor pool. Let down by lack of air con in the rooms, very average breakfast (although dinner is better ). The road to the hotel is also very narrow with sharp turns and so it’s advised not to arrive there at night by car. Check out is a little too early (11am) and the restaurant stops serving hot food after 9pm which is again too early .
Stayed 1 night in Aug 2018

8/10 Good

Todd

Liked: Cleanliness, staff & service
Views from the restaurant were amazing, breakfast was excellent, local restaurant is pricey but worth the money. Pool and pool area were lovely Hotel rooms are old, need updating and were extremely warm in the hot weather with no air conditioning
Stayed 2 nights in Jul 2018

8/10 Good

Calin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Great spa and restaurant, clean room with amazing view.
Stayed 1 night in Aug 2018

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel just needs updating
The hotel is easy to find, it’s up a long twisty narrow road but if you follow the signs or use sat nav you shouldn’t have any problems. The car park is ample size so I shouldn’t imagine you would ever struggle to park. Check in was straight forward enough and the staff were friendly and welcoming. The Geneva decor of the hotel could do with a update, it’s clean just looks a little dated. The room is fine and good sized and we had a nice view from our balcony. The best feature of the hotel for us was the pool and jacuzzi. The jacuzzi was amazing and so relaxing. The restaurant was good and reasonably priced given the isolated location. I would recommend this hotel for a relaxing getaway.

10/10 Excellent

Zlatko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Seth

Liked: Cleanliness, staff & service
Awesome View
Well the view was Amazing. The slider to the balcony didn't work very well but the views were truly exceptional. Loved the experience.
Stayed 1 night in Sep 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip #2
This is the second time in two years that I have stayed here. The location is great, the amenities are great, the staff are helpful. This is a great place for a getaway
Stayed 2 nights in Jun 2017

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastic stay
Stayed 1 night in Jun 2017

6/10 Okay

Rostislav, USA

Liked: Cleanliness
Overall we had good time but very far from any attractions. Magnificent views! Very quiet place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must see!!
Wonderful hotel, stunning views, excellent pool Great trails all around .

10/10 Excellent

pappaleadfoot , cave creek az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thrilling experience
It is worth programming a stay at this hotel if for no other reason than just the view! It sits on the tippy top of the mountain and overlooks the towns below. Driving up to the hotel is an exciting experience on an extremely narrow road. If you meet another vehicle one of you will need to back up for the other to pass. Insure you follow the directions to get there provided by the hotel. GPS is almost essential. You are so glad you got there you wouldn't think of eating anyplace other than the hotel. I do not know if there is another place. The dining room is a bit pricey for dinner, but not by over a few dollars. Great breakfast. Rooms are fine . Bathroom small. Hotel supprisingly large! Staff great. Has spa facilities. If the drive doesn't scare you then book this hotel. FYI we were driving a large station wagon are are senior seniors.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Maja, Ljubljana

Disliked: Room comfort
very distanced hotel
very distanced hotel

10/10 Excellent

Gill, Hghlands, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing panoramic views
Highly recommend this hotel. Food was excellent. Swimming pool and spa, relaxing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning location
A stunning location, friendly staff and clean comfortable rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great viwes
Was a great place to be in and the facilities were clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
Good but no views due to fog. Good breakfast

8/10 Good

David M., New York City

Liked: Cleanliness
It's All About Views and Hiking
Off the beaten path and up a winding road, this hotel won't suit people who want to be close to an active town. However, for peace, quiet, magnificent views and wonderful hiking trails, it's perfect. It also has a terrific breakfast with a view of Lake Lugano which is hard to best. Service from the staff was uneven (they forgot to clean our room, for example), but everyone was very pleasant.

6/10 Okay

Alex, Bham, USA

Liked: Cleanliness, staff & service, property conditions & facilities
View didn't justify that far being out of the way with no appropriate signage at the entrance!!!? Once you there you best to enjoy it because even if you have a car, not much is to do in town unless you want to drive an hour to the next major city to see or do something.

10/10 Excellent

Brown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anette, Herault, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Easy parking using the free parking available outside.Good internet access which was important to us. Very lovely food served in the onsite Restaurent. Hassel free stay and will definitely come back in the future.

4/10 Poor

Marian, UK

Liked: Cleanliness
Disliked: Staff & service
Expensive Hotel with little in its favour
Didn't do enough research about the hotel & was disappointed. Windy road leading up to Hotel a nightmare especially when meeting oncoming coaches. Booked a twin room but upon check-in were allocated a disabled room with single bed & cot (together with all the necessary disability equipment) & was set up for one guest only (one water and one set of towels etc). Refusing to accept this room we had to argue with receptionist & Manager to obtain a different room, and being charged a supplement. Website pictures misleading & views across the lake cannot be seen from the restaurant. An outside patio area from which lake views could be seen was for an unknown reason partitioned off from guests. Walked quite a way uphill from the Hotel & came across a cable car/cafe & from here sat, drank & viewed the beautiful lake. Dinner in the Hotel restaurant "annex area" which resembled a school dining room, too well lit, sparse, uncomfortable seats & where waiters seemed not to want to serve). We, & other diners, found food/drinks expensive & disappointing. A water leak in reception ceiling not fixed during our 48hr stay. Having stayed in many hotels in many countries unfortunately this is the first time I would not recommend a hotel. Improvements needed in the Hotel & staff need retraining.

10/10 Excellent

Krishna n Lisa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location with lake view !
Fantastic experience - Loved Roberto and the whole team - They are truly incredible and friendly ! very rare breed !!!! Roberto loves comedy and loves LA and maybe we got a VIP like treatment !!! MAde us feel like stars !!! but we found out during dining he was super friendly to all guests !

10/10 Excellent

mccutcheons, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
Loved our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful.people were friendly and really professional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
Staff were amazing. Bed was small but comfortable. Excellent viewed. Room was very pleasant. Would highly recommend. Road to get there a bit scary.

8/10 Good

Jerzy, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for everyone
- Beautiful surrounding, fantastic views over the Lake Lugano and the Alpes. - Quiet location far away from the main roads - Very friendly staff speaking 4+ languages. - Spa with swimming pool. - good breakfast, nice selection of wines (including local), gourmet food at reasonable (Swiss standard) prices. All you need for short break or holiday.

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr nett und der Pool war angenehm.
Stayed 1 night in Sep 2023

6/10 Okay

Andreas

Stayed 1 night in Aug 2023

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Evelyne karin

Liked: Cleanliness, property conditions & facilities, room comfort
View, view, view
Sensationelle Aussicht. Immer wieder gerne.
Stayed 1 night in Oct 2022

8/10 Good

Virginia

Stayed 1 night in Jul 2022

4/10 Poor

David

Business traveller
Disliked: Staff & service, room comfort
Séjour bof bof
Un hôtel qui se prend pour un hôtel 3 étoiles mais qui n’a rien d’un 3 étoiles : - pas de climatisation dans les chambres - lavabo bouché - Service de restauration très long - un bâtiment et décoration qui ont besoin d’être rafraîchis
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from the restaurant. Well worth visiting on a family trip.
Stayed 1 night in Jul 2022

6/10 Okay

Shahzia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Café horrible, croissants dégelés, jus d’orange médiocre, pas d’œufs brouillés au petit dej. Chambre pleine de poussière! Pas de crème pour le corps. Personnel sympa et serviable.
Stayed 2 nights in Jun 2022

10/10 Excellent

John, Cugy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une magnifique vue
Stayed 1 night in Jun 2022

8/10 Good

Helene

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Cédric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement avec une vue sur la région de Lugano.
Stayed 5 nights in Oct 2021